OSCM 306 Midterm 1 Multiple Choice and True/False (Chapters 1, 2, 4, 6).

Robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions. True or False?

False Explanation: Robust designs perform satisfactorily across a wide range of conditions.

A house of quality is achieved when no department in a single location has more than 15 percent rejects. True or False?

False Explanation: The house of quality is a means of integrating the voice of the customer into the product or service development process.

Among the benefits claimed for cellular manufacturing are less material handling and reduced setup time. True or False?

True

Product failures can be easier to remedy with modular design. True or False?

True Modular designs make it easy to change only portions of the design.

Excitement characteristics are categories in the __________ model. a. Keno b. Pareto c. Quality d. Bipolar e. Service Matrix

a. Kano Explanation: The Kano model is an alternative to "more is better" design approaches.

With regard to operations strategy, organization strategy should, ideally take into account: a. Operations' strengths and weaknesses b. Inventory levels c. Labor productivity d. Product mix e. Production processes

a. Operations' strengths and weaknesses.

Which of the following is least likely to affect the cost an organization incurs in producing its products or services? a. Price b. Productivity c. Location d. Quality e. Inventory Management

a. Price

Which of the following is not among the chief reasons organizations fail? a. Overemphasis on short-term financial performance b. Emphasizing labor productivity in labor-intensive environments c. Poor internal communications d. Not investing in capital and human resources e. Overemphasis on product (or service) design

b. Emphasizing labor productive in labor-intensive environments.

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation? a. 90 chairs/worker/day b. 20 chairs/worker/day c. 15 chairs/worker/day d. 75 chairs/worker/day e. 60 chairs/worker/day

c. 15 chairs/worker/day

In an environment in which demand is both substantial and stable, ______________ technology tends to be the best choice. a. Programmable automation b. Batch production c. Fixed automation d. Project production e. Flexible automation

c. Fixed automation

Which of the following is true? a. Corporate strategy is shaped by functional stages b. Corporate mission is shaped by corporate strategy c. Functional strategies are shaped by corporate strategy. d. External conditions are shaped by corporate mission. e. Corporate mission is shaped by functional strategies

c. Functional strategies are shaped by corporate strategy.

The external elements of SWOT analysis are: a. Strengths and Weaknesses b. Strengths and Threats c. Opportunities and Threats d. Weaknesses and Opportunities e. Strengths and Opportunities

c. Opportunities and Threats

Which of the following is not a primary concern for process selection? a. Variety in products/services b. Volume of output c. Pricing strategy d. Changeover costs e. Flexibility of equipment

c. Pricing strategy

A service organization (for example, a hospital) is likely to use a(n) ________ layout because of variability in customer processing requirements. a. Assembly b. Nonrepetitive c. Process d. Flow e. Project

c. Process

Competitiveness doesn't include: a. Productivity b. Effectiveness c. Profitability d. Operations strategy e. Operations management

c. Profitability

The key questions in the process selection task are: (I) How will the product/service be priced? (II) How much variety will be imposed on the process? (III) What is the target market for the product/service? (IV) At what volume will the process need to operate? a. III and IV b. II and III c. I and III d. II and IV e. I and IV

d. II and IV

Product profiling links key product or service requirements to: a. Schedule Changes b. Pricing Strategies c. Market Conditions d. Process Capabilities e. Order Sizes

d. Process Capabilities

Which of the following is not a characteristic of layout decisions in system design? a. Substantial investment of both money and effort b. Significant impact on short-term efficiency c. Long-term commitment d. Usually well received by operative personnel e. Can affect supplier or customer processes.

d. Usually well received by operative personnel.

The grouping of equipment by the operations needed to perform similar work for part families is: a. Process layout b. Product layout c. Functional layout d. Fixed-position layout e. Cellular manufacturing layout

e. Cellular manufacturing layout

Which of the following process types would be most likely to be used in the introductory phase of a product's life cycle? a. Repetitive b. Batch c. Continuous d. Assembly line e. Job shop

e. Job shop