Palm Beach Tan MIT
Describe the purpose of our 24 hour policy.
Helps prevent overexposure by allowing proper rest between sessions
If you go over payroll budget without approval, how much of the overage is deduced from your bonus?
1/2 of the overage
What percentage of tans and revenue does the GM need to produce?
25-30%
How long do credit card refunds take to process? Cash refunds? To worm do you send your refunds to for approval?
3-5 days, 14 days (comes as a check in the mail), Audrey
What are hot spot safety issues you should focus on during your shift?
Lotions or other liquids on the floor, broken glass, ect. Proper sanitation practices being preformed by the staff
Who is eligible for insurance?
MIT/ASM/GM after 90 days, PT after 1 year if they work 25+ hours/week
Who and when are associates eligible for vacation pay?
Managers after 6 months of FT
What is the purpose of the Operations Manual?
To assist managers in becoming more familiar with procedures.
Describe at least two important reasons we check edocs daily.
To ensure consent and waiver is signed and that changes were accurately completed in order to prevent refunds
What is our mission at PBT?
To provide the best indoor tanning in the world
What is the purpose of budgeting?
To provide the store with a plan or goal, and a means to judge its progress.
What is the purpose of an injury/accident form? What are the responsibilities of the injured associate and management?
To record all associate injuries accurately. Associates must notify the manger, who will then document the incident and modify job duties where possible.
Why is it so important to take bank deposits daily?
$25 bonus deduction from manager
Why is opening on time so important?
$25 bonus deduction from manager
What are three ways to provide exceptional customer service?
Friendly greeting, remember names, non-tanning conversations, skincare consultation, friendly goodbye
What is AR current minimum wage?
$11/hr
How long does the salon have to correct any audit deducted items?
24 hours
Where do you direct an associate wanting a copy of their pay stub?
ADP payroll site
Who is eligible for 401k?
ASM/GM after 1 year with the company. PBT matches up to 4%
Who is eligible for PTO?
ASM/GM after their sixth month of full time employment
Describe the importance of listening in communication.
Active listening gives the other person a sense of their value.
When do we resort to using Corrective Action forms?
After a serious infraction and/or behavior continues after a verbal warning.
Where do you discipline? Why is it so important to correctly document all disciplining procedures? What are the potential consequences of not doing so? How and where do you praise? Why?
Always discipline in private an properly document to avoid unemployment claims. Praise in public to provide positive motivation
What is the ADA and who does it cover?
Americans with Disabilities Act prevents discrimination on the basis of disability in employment
What do you think it takes to be successful at PBT?
Answers will vary- may include: Ability to build a team, retain associates, know regular customers
What is the definition of 'reasonable accommodation' as pertaining to the ADA? Give two examples of a reasonable accomadation.
Any modification or adjustment to a job or work environment that will enable a qualified application or employee with a disability to participate i the application process or to perform essential job functions. Offer part time, periodic breaks to take medication, allow a chair for breaks
Name five things when a client requests to cancel.
Ask why, make sure it's not a service issue, suggest downgrading, suggest freezing, cancel with a smile
What are 2 key management principles regarding treatment of employees that you can follow which will prevent 90% of all discrimination charges?
Be fair and consistent
Name 2 reasons someone can request leave under FMLA
Birth of a child, adoption of a child, care for a child, spouse, or parent with a serious illness
What do you do to ensure the store planner is filled out correctly every day? What do you do when an associate does not complete a count or a drop?
Check the planner daily. If it is incomplete, contact the associate about the issue and find out why it was not done properly.
What document must be on file for every client tanning in Arkansas?
Consent and Waiver
Who should complete a separation notice for a termination and when should it be completed? How long after a separation occurs must the accociate receive their final paycheck?
Should be completed by the store manager. Form should be completed as soon as an associate quits or is discharged. Paychecks should be received withing 7 days.
What are some ways in which you could motivate your staff at PBT?
Contests, general praise, associate of the month, be flexible with scheduling problems, communication
The bank notifies you that there is a large discrepancy in the previous day's deposit. What do you do?
Count the till, contact whoever did the deposit to try and find the error, backtrack through any available information to try and resolve the discrepancy
Name 3 reasons you would fill out an incident report.
Customer reports being burnt in the tanning bed, an employee injures themselves, customer reports losing an item that we do not have in our safe
Name three administrative items that are checked during a monthly audit.
Daily edoc checks, timely till counts, daily bed tests
How often should managers be monitoring inventory? Why?
Daily to reduce shrink
What 4 things must a written warning contain?
Description of the problem, remedy to correct the problem, time required to correct the problem, potential consequences for failure to correct the problem
What are the key points in the Associate Handbook that you would highlight for new hires?
Dress code, pay, vacation, holidays, benefits, discipline policy
What should you do in case of a robbery?
Stay calm and cooperate
What situations might warrant the closing of the store? How wold you handle this and whom should you notify?
Emergency situations only - tornado, hurricane, floods, bomb threats, gas leak in the area
Where can information regarding the procedures for the following policies be found?
Employee Handbook
How do we feel about teamwork? Explain fully.
Essential part of success of store. Empowerment of associate follows.
Name the principle ways in which PBT encourages open communication between management and an associate.
Face-to-face. It is essential for growth and development and encourages loyalty.
What does FMLA stand for?
Family and Medical Leave Act of 1993
What does FMLA stand for and what is the purpose?
Family and Medical Leave Act. Eligible associates are able to take 12 weeks unpaid, job protected leave in the case of having a child, adoption, or illness of associate, spouse, or child.
Name at least three topics in regard to company confidentiality that should never be discussed outside of PBT management.
Financial data, customer information, payroll
Following an accident, an employee brings you a medical bill. What should you do with it?
Forward original to home office. Make a copy to keep with their file.
Name two examples of information that we do NOT write int the PBT blanner.
Foul language, disciplinary actions, personal information
List 6 of the benefits that are listed in the Associate Handbook.
Free tanning, product discounts, medical insurance, paid time off, life insurance, holiday pay, 401k
How would you explain to a new associate why chemical labeling is so important? How should chemical cleaning products be stored? What are the potential risks of incorrect storage?
Improper labeling can result in allergic reactions and mixing certain chemicals can be hazardous. Chemicals need to be properly stored to avoid fire hazards.
What do you do if a local newspaper contacts you wanting to do an article on the store?
Inform them that you are not permitted to speak on the behalf of the company. Contact our marketing company.
What are three reasons to suggest Sunless?
Instant color, customization, great alternative for clients avoiding UV, compliments UV tans
What is the purpose of the Associate Handbook? Is it an implied contract? When should an associate receive it?
Intention is to make sure associate has all the information needed to begin work. It is not an implied contract because PBT is an "at will" employer. Handbook should be provided on the date of hire/orientation.
List 3 POS reports you may pull to analyze your business?
Inventory, Daily Sales, Final Daily Closeout, PRA/PTA, Payroll
Why would a manger be held accountable for an associate being out of dress code?
It is the manager's responsibility to ask the CSA to go home and change into appropriate work attire and come back to work.
What approach do you use when dealing with a customer complaint?
LAST Listen, Apologize, Solve, Thank
How should you handle a complaint from a customer?
Listen, Apologize, Solve, Thank
What is the length of service qualification for someone to request FMLA leave?
Must be employed for at least 12 months, must have worked at least 1,250 hours in the previous 12 month pereiod
Name two ways we can help a client who requests to freeze or cancel after the billing cutoff date.
Offer to allow them to use the month at a later time, offer store credit for the unused month, suggest tanning one more month
What attitude should you look for in a shift leader candidate?
Out-going, confident, good smile, ect.
What are the categories for which a Manager may terminate an associate?
Possession of a weapon, drugs, excessive tardiness, or if the associate is under the influence of any controlled substance.
What basic steps should you take if a piece of equipment malfunctions before you call for service?
Refer to operations manual, check power, reset buttons, ect., contact DM
What steps do you need to take if SunLync goes down?
Reference Operations Manual than contact DM and IT
Give 3 examples of questions you are not allowed to ask in an interview.
Religion, children, have a car, disability, age
Name three crucial policies the State Board of Cosmetology may inspect for compliance on a visit?
Run tests on all equipment to inspect for lamp outages, check for all working associates certifications, observe sanitation of beds, check for bed manuals for lamp compliance, audit C&W
When do you fill out a separation notice? To whom do you send separation notices?
Separation notices are for those who are no longer with the company. All separation notices get sent to the DM.
What is the company policy regarding sexual harassment? If an associate feels harassed, what action will we take?
The employee should ask the harasser to cease their actions. The incident should be reported to management who will open an investigation.
What is the process of a new hire?
The manager will email the DM the employees name, email, address, and phone number. Employee will receive an email to complete on boarding on ADP.
Why is it so important to check references on a potential new associate?
To verify employment dates and get feedback of past performance
What is the minimum age a client must be to UV/spray tan and why?
UV- 14 due to state law Spray tan- 9 PBT unattended children policy
What are the steps for corrective action?
Verbal coaching, verbal written, final written, termination
What are 3 reasons that warrant immediate termination of an employee?
Weapons, violence, theft, no call no show
When is it appropriate to enter an occupied room?
When you hear a loud noise and there is no answer, if the bed has been off for 15 minutes and there is no answer