P&G Ch 4

________ are the knowledge, skills and abilities along with personal characteristics that work together to produce outstanding performance in a given area of responsibility. A. Tasks B. Specifications C. Skills D. Competencies

D. Competencies

In staffing, O*NET is used for ________. A. background job analysis information B. identifying a firm's best business strategy C. job rewards analyses D. legal research

A. background job analysis information

Phoebe Johnson is a senior HR executive at CarMakers Corp. She has been informed that the company needs to hire five line workers for their Kingston plant. Phoebe decides to go down to the plant to get a better idea of the work. She speaks to the line workers there and gets firsthand information about the important aspects of the job involved. Phoebe is using the ________ method to collect information. A. desk audit B. job family description C. job profiling D. entry examination

A. desk audit

A job analysis ________. A. determines a job's entry requirements B. ensures that equal numbers of all protected groups are in a firm's workforce C. is generated by an affirmative action plan D. establishes hiring quotas for different protected groups

A. determines a job's entry requirements

In analyzing a job of a stenographer that is to be advertised as a vacancy, an employer found that the ________ for the job was rapid typing skills. A. essential function B. bona fide occupational qualification C. employee value proposition D. desirable criteria

A. essential function

A systematic process of identifying and describing the important aspects of a job and the characteristic a worker needs to perform the job well is a ________. A. job analysis B. job specification C. legal audit D. bona fide occupational qualification

A. job analysis

The job analysis method that uses expert brainstorming sessions to identify the characteristics of successful workers is the ________. A. job elements method B. structured interview method C. task inventory method D. critical incidents method

A. job elements method

The degree to which the composition of a reward package matches the needs and preferences of applicants or employees is the package's ________. A. mix B. amount C. differential D. stability

A. mix

A summary of the characteristics of someone able to perform the job well is a ________. A. person specification B. job analysis C. job requisition D. job description

A. person specification

Dana works as a financial consultant at a start-up company called MoneyCare. While some of her friends earn more than she does working for similar positions in other companies, Dana finds her work far more interesting and challenging than what her friends do. As MoneyCare is a small organization, Dana has a lot of responsibilities and believes that she is actually learning far more on the job than she thought she would. Which of the following statements is true about Dana? A. She thinks total rewards from her job are low. B. She finds the intrinsic rewards from this job very satisfying. C. She thinks the extrinsic rewards from this job are very high. D. The extrinsic rewards account for the bulk of the total rewards she gets from this job.

B. She finds the intrinsic rewards from this job very satisfying.

________ generates a list of 50 to 200 tasks grouped in categories reflecting major functions of the job as the functions relate to selection purposes. A. Skills Inventory B. Task Inventory C. Personality assessment D. Job Analysis

B. Task Inventory

Which of the following arguments about job analysis is most effective in order to gain the support of top managers? A. By adequately planning and preparing for the job analysis, the results are likely to be more accurate and useful, and the job analysis should take less time and effort. B. The process will help identify employee characteristics that will augment the firm's business strategy and increase the company's return on its staffing investment. C. It is not uncommon for the job experts doing the analysis to try to color the job analyst's interpretation of the job to suit their personal goals and needs. D. Multiple approaches to job analysis can be combined to address the limitations of any single approach.

B. The process will help identify employee characteristics that will augment the firm's business strategy and increase the company's return on its staffing investment.

When the main job duties have already been determined, a(n) ________ job analysis would be required. A. inductive B. deductive C. reactive D. idiosyncratic

B. deductive

Cybernetic Incorporated is well known for the ________ of the rewards it presents to its employees. For example: employees are allowed to dress casually on all days of the workweek, have the option of flexible work schedules, and can bring their dogs to work with them. A. magnitude B. distinctiveness C. differential D. mix

B. distinctiveness

If the job of a loader exists to load packages on delivery trucks, the ability to safely lift and load packages onto a truck is a(n) ________. A. desirable criteria B. essential function C. job grade D. job description

B. essential function

Which of the following is a disadvantage of using the task inventory job analysis method? A. lack of objectivity B. inability to distinguish superior from average workers C. lack the ability to fit unique needs of the organization D. relatively small amount of data is collected

B. inability to distinguish superior from average workers

A formal group or cluster of tasks is a ________. A. job analysis B. job C. job family D. person specification

B. job

A job task is a(n)________. A. set of KSAOs B. observable unit of work with a beginning and an end C. set of related tasks that are repeated on the job D. employee characteristic related to job performance

B. observable unit of work with a beginning and an end

________ are more broadly defined components of a successful worker's repertoire of behavior needed to do the job well. A. Abilities B. Skills C. Competencies D. Talents

C. Competencies

________ helps a company tailor its recruiting message to appeal to the needs, values, and motivations of targeted potential applicants. A. A task inventory B. Competency analysis C. Job rewards analysis D. Job elements analysis

C. Job rewards analysis

A job analysis that produces a valid selection system identifies characteristics in candidates that ________. A. can ensure efficiency and low cost at the same time B. can be easily replaced C. are not easily learned on the job D. are easily manipulated

C. are not easily learned on the job

The job analysis technique that identifies behaviors that lead to extremely effective or extremely ineffective job performance is ________. A. structured interview method B. job elements method C. critical incidents method D. task inventory method

C. critical incidents method

When Mary's Macaroons conducted a ________ on its customer service positions, it found that 35% of the customer service employee's time was being spent on administrative duties, not focusing on customer service. A. job rewards analysis B. value chain analysis C. job analysis D. competency analysis

C. job analysis

Which of the following are advantages of using structured questionnaires for job analysis? A. standardization and low reading level B. standardization and the ability to capture unique aspects of the job C. speed and low cost D. speed and low reading level

C. speed and low cost

Which of the following types of workers would most value the reward of having different tasks to do every day? A. workers who value being rewarded for individual contribution B. workers who value making individual contributions C. workers who are seeking skill development D. workers who desire career advancement

C. workers who are seeking skill development

General Stores Inc., a chain of retail stores short-listed four candidates for the two vacant positions of store manager. They were particularly keen on Mark Evans, who had an excellent background and impressive interpersonal skills. To lure Mark in, they offered him an extremely lucrative package that he was unlikely to get anywhere else. They also hired Doug Pyers for the other vacancy, although Mark got a better deal than Doug. In spite of this, General Stores was unable to retain Mark for more than a few months. Which of the following, if true, could explain this apparent discrepancy? A. Doug was unhappy about the inequity in pay that existed between him and his colleague, Mark. B. Average salaries in the industry matched the remuneration Doug received. C. Mark is more concerned with the extrinsic aspects of a job than anything else. D. The company did not accurately gauge Mark's need for intrinsic rewards.

D. The company did not accurately gauge Mark's need for intrinsic rewards.

The balance between the intrinsic and extrinsic rewards an employee receives by working for a particular employer in return for their job performance is the ________. A. job's total rewards B. work-life balance C. job's total compensation package D. employee value proposition

D. employee value proposition

The first step in conducting a job analysis is to ________. A. write the job description and person specification B. collect critical incidents C. communicate the purpose of the job analysis to the job experts D. get the support of top management

D. get the support of top management

Alex and Jane are the best economists that FlexMoney Inc., a consulting firm, has. However, FlexMoney is in urgent need to hire more economists and Alex and Jane are told to come up with all the criteria that they think will influence the ability to succeed in this field. This should give the higher management a good idea of the nature of the job and the kind of people they should be looking to hire. Which job analysis method is being used by FlexMoney? A. Position Analysis Questionnaire method B. task inventory method C. critical incidents method D. job elements method

D. job elements method

Which of the following is contained in a task statement? A. identifying the changes anticipated for the position B. the type of people required for the job C. how to recruit for the given job specifications D. the physical working conditions of the job

D. the physical working conditions of the job