PL-200 V2
!!! You set up a new instance of Dynamics 365 for Customer Service. Users report a variety of issues working with cases on mobile devices. You need to configure the mobile app to be able to view cases. 1. Users cannot see case records on mobile devices A. Configure mobile settings set on the case entity level B. Configure mobile settings at the field level within the case form C. Configure a security role in the mobile permission set for appropriate users !!! 2. Users can open cases but cannot see the subject of the case A. Configure mobile settings set on the case entity level B. Configure mobile settings at the field level within the case form C. Configure a security role in the mobile permission set for appropriate users 3. Users report that they cannot access the system from the Dynamics 365 mobile app. A. Configure mobile settings set on the case entity level B. Configure mobile settings at the field level within the case form C. Configure a security role in the mobile permission set for appropriate users
1. A. Configure mobile settings set on the case entity level 2. B. Configure mobile settings at the field level within the case form 3. C. Configure a security role in the mobile permission set for appropriate users https://docs.microsoft.com/en-us/dynamics365/mobile-app/set-up-dynamics-365-for-phones-and-dynamics-365-for-tablets
You are a Dynamics 365 Customer Service administrator. You need to configure the following automation for the sales team: 1. Send an email when the status changes on an Opportunity. A. Dynamics 365 workflow B. Microsoft flow C. BPF 2. Text the sales manager when an Opportunity is created. A. Dynamics 365 workflow B. Microsoft flow C. BPF 3. Create a Wunderlist task when an Opportunity is open for 30 days. A. Dynamics 365 workflow B. Microsoft flow C. BPF Which tool should you use for each requirement?
1. A. Dynamics 365 workflow 2. B. Microsoft flow 3. B. Microsoft flow
!!! You are a Dynamics 365 help desk administrator You need to create a dashboard that displays information on help desk cases that are handled each week. Which dashboard components should you use? To answer, select the appropriate options in the answer area. 1. Add a tag chart A. System chart B. Personal chart C. Area chart 2. Add a stacked column A. System chart B. Personal chart C. Area chart 3. Add a Microsoft PowerBI viz A. System chart B. Personal chart C. Area chart 4. Add a chart from a view that a user creates A. System chart B. Personal chart C. Area chart 5. Add a doughnut charts that shows cases by owner A. System chart B. Personal chart C. Area chart
1. B. Personal chart 2. B. Personal chart 3. B. Personal chart 4. B. Personal chart 5. A. System chart
You plan to automate several different processes by using Power Automate. Each process has unique characteristics. You need to recommend components for each process. 1. Access data from an internally created web app with basic REST API functoinality as part of a nightly batch job 2. Access data from a public web site with no API functionality for emails processed through an unmonitored queue. A. Attended UI flow B. Unattended UI flow C. Flow that uses a custom connector D. Flow that uses a prebuilt connector
1. C. Flow that uses a custom connector 2. B. Unattended UI flow https://docs.microsoft.com/en-us/power-automate/ui-flows/overview#ui-flows-or-connectors
The business team provides the following list of features that they would like you to implement: 1. Group by or sort columns in the current view. 2. Configure a business rule to show an error message. 3. Edit values in calculated fields. 4. Edit the Address composite field. !!! 5. Use the editable grid on mobile phones. Which actions can you perform? Answer with yes or no
1. Group by or sort columns in the current view. YES 2. Configure a business rule to show an error message. YES 3. Edit values in calculated fields. NO 4. Edit the Address composite field. NO 5. Use the editable grid on mobile phones. YES
You are designing a desktop user interface (Ul) flow. The Ul flow automates legacy software. You need to prepare data for transfer to a Microsoft SharePoint list. Which four actions should you perform in sequence? Select information to pass to the SharePoint list. Stop the recording and save the flow. On the Outputs menu of the Ul flow, choose Select text on screen. Start recording the Ul flow. Enter a name and description for the output. Copy and paste the text in the output definition window
1. Start recording the Ul flow. 2. On the Outputs menu of the Ul flow, choose Select text on screen. 3. Enter a name and description for the output. 4. Stop the recording and save the flow. https://docs.microsoft.com/en-us/power-automate/ui-flows/inputs-outputs-desktop#use-outputs-to-extract-information-from-the-app
You are creating a business rule to implement new business logic. You must apply the business logic to a canvas app that has a single screen named Screen1. You need to configure the scope for the business rule. A All Forms B Entity C Screen1 D Global
A All Forms https://debajmecrm.com/business-rules-in-powerapps-canvas-apps/
Question Type: MultipleChoice A company uses Common Data Service to manage prospects. The company has a business process flow named BPFA that is associated with the Prospect entity to streamline the prospect management process. You add a field named Category to the Prospect entity. You create additional business process flows. You apply the business process flows to Prospect records based on the selected category. Users can switch to any other newly configured business process flows but must not use BPFA. You need to configure the solution. What are two possible ways to achieve this goal? A Remove all of the privileges for BPFA. B Deactivate BPFA. C Use a business rule to prevent users from switching to BPFA. D Change the display order of the business process flows to move BPFA to the bottom of the list.
A Remove all of the privileges for BPFA. B Deactivate BPFA. https://docs.microsoft.com/en-us/power-automate/business-process-flows-overview#control-which-business-process-flow-will-be-applied
You manage Dynamics 365 for a company. You must prevent users from launching and using Power Automate. You need to hide the Flows button on the user interface. Which configuration setting should you change? A the Customizations section of System Settings B the Site Map C the Buttons tab of Flow D the Entity component of the default solution
A the Customizations section of System Settings
!!! You have a business process flow (BPF) that interacts with the Account entity. You configure a new version for the BPF and add a new stage at the beginning. You need to identify the impact of the new version on the existing account records. What is the outcome in each scenario? To answer, select the appropriate options in the answer area. What happens to existing account records A. Existing accounts show the old BPF B. Existing accounts show the new BPF C. Existing accounts only show the new stage What happens to new account records A. The new BPF shows only the new stage for a new account B. The new BPF is showing in a new account C. No BPF is linked to a new account
A. Existing accounts show the old BPF B. The new BPF is showing in a new account
You are designing a canvas app that connects to Common Data Service. You need to configure the app to meet the requirements and ensure that the canvas app is available offline. Requirement 1: Pass values from the current screen when moving to another screen A. Navigate B. Back C. Move Previous Requirement 2: Display data to a user when the app is offline A. LoadData B. LoadDataOffline C. ShowDataOffline
A. Navigate (https://piyushksingh.com/2018/08/28/powerapps-pass-argument-to-another-screen/) A. LoadData (https://powerapps.microsoft.com/en-us/blog/implementing-offline-capability-in-your-app/)
The owner of a company needs to know who signs into the system. You need to ensure that the owner can view the user audit logs. Where does each action need to be performed? Activate user auditing A. System Settings B. Personal Settings C. Customize the System D. Microsoft 365 Compliance View the user audit logs A. Advanced find B. Individual record C. User summary report D. Microsoft 365 compliance
A. System Settings D. Microsoft 365 compliance https://docs.microsoft.com/en-us/power-platform/admin/enable-use-comprehensive-auditing
!!! You create a new Power Virtual Agents chatbot for an organization. Testing and production deployment of the chatbot are not complete. You need to ensure that appropriate users can access the chatbot 1. Test the chatbot with unlicensed internal users A. Use the demo website B. Share the chatbot to each user individually C. Share the chatbot to a security group containing all users 2. Allow other licensed internal users to edit the chatbot A. Share the chatbot to each user individually B. Share the chatbot a security group containing all users C. Deploy the chatbot to teams in your tenant 3. Deploy chatbot to production for public consumption A. Embed the chatbot code in an Iframe on your company's public website B. Deploy the chatbot to Microsoft teams in your tenant C. Deploy the chatbot to AppSource
A. Use the demo website A. Share the chatbot to each user individually A. Embed the chatbot code in an Iframe on your company's public website https://docs.microsoft.com/en-us/power-virtual-agents/publication-connect-bot-to-web-channels
You are designing a Power Virtual Agents chatbot. You observe that the environment you plan to use does not appear as an option in the Power Virtual Agents user interface. You need to ensure that you can create the chatbot in the environment that you want to use. What should you do? ACreate an environment in a supported region. BConvert the environment to a sandbox environment. CChange the region for the environment.
ACreate an environment in a supported region.
You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child entity. You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner. You need to configure the relationship behavior type. AParental BReferential, Restrict Delete CReferential DRestrict
AParental https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/entity-relationship-behavior https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationships#relationship-behavior
You must create a form for team members to use. The form must provide the ability to: 1. Lock a field on a form. 2. Trigger business logic based on a field value. 3. Use existing business information to enhance data entry. Match the following components: Action Conditions Recommendation
Action Conditions Recommendation
!!!You create a Power Apps portal to provide training and documentation for students. Students create a profile on the portal and then select and pay for courses. You plan to add free courses to the training portfolio. Free courses must be automatically available to all students when they sign in. You need to assign default permissions to students. What should you do? A Create an entity for managing free courses. Create a Students web role and set the Authenticated Users role option to true. Create appropriate entity permissions to access the free course entity records and assign the entity permissions to the web role. B Create an entity for managing free courses. Create entity permission records to provide access to entity records for free courses and assign the entity permissions to users when they register on the portal for the first time. C Create a Students web role and set the Authenticated Users Role option to true. Assign the web role to each registered user.
B Create an entity for managing free courses. Create entity permission records to provide access to entity records for free courses and assign the entity permissions to users when they register on the portal for the first time. https://docs.microsoft.com/en-us/powerapps/maker/portals/configure/assign-entity-permissions
!!!!! You plan to create user interface (Ul) flows to automate several web-based business processes that you currently perform manually. You need to ensure that users can create and run web Ul flows. Which three components must you install and configure on user's devices? Each correct answer presents part of the solution. A Ul Flows application B Selenium IDE C Latest version of Microsoft Edge D On-premises data gateway E Latest version of Mozilla Firefox
B Selenium IDE C Latest version of Microsoft Edge A Ul Flows application https://docs.microsoft.com/en-us/power-automate/ui-flows/setup
You are designing a chatbot for a sports outlet. You need to complete the chatbot. Which features should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. 1. Enable the chatbot to relate to a real world object or topic in dialog 2. Define the path and triggers for a chatbot conversation 3. Implement conditional logic to dynamically route a conversation across different paths A. Topics B. Entities C. Variables D. Flows
B. A. A
You are a Dynamics 365 Customer Engagement administrator. You create workflows to automate business processes. You need to configure a workflow to meet the following requirements: Requirement 1 Be triggered when a condition is met. A. Publish workflow B. Subject contains data C. Trigger when a Microsoft flow button is pressed Requirement 2 Run immediately. A. Approve the workflow B. Configure the workflow to run now C. Configure child workflow to run now Requirement 3 Perform an action when a condition is met. A. Send an email B. View chart C Update a security role
B. Subject contains data B. Configure the workflow to run now A. Send an email
!!! You use Power Bl Desktop to configure Power Bl reports and dashboards. You need to create a canvas app that displays account information and include the app in a Power Bl report. Which three actions should you perform? Each correct answer presents part of the solution. APublish the report to the Power Bl service. BConnect to Common Data Service from Power Bl Desktop. CConnect Common Data Service from Power Bl Desktop. Selected required fields from the Accounts table. DFrom the Power Apps Insert menu, add a Power Bl EFrom the Power Bl Desktop menu, insert a Power Apps visual and include the required fields in the Power Apps data.
BConnect to Common Data Service from Power Bl Desktop. EFrom the Power Bl Desktop menu, insert a Power Apps visual and include the required fields in the Power Apps data. DFrom the Power Apps Insert menu, add a Power Bl https://docs.microsoft.com/en-us/power-bi/visuals/power-bi-visualization-powerapp
You are a Dynamics 365 Customer Service system administrator. You create an app for the sales team. Members of the sales team cannot access the app. You need to ensure that sales team members can access the app. Where should you configure app permissions? A Security Roles B Manage Roles C Dynamics administration center D Dynamics 365 home
BManage Roles References:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/manage-access-apps-security-roles
A customer tracks events by using a custom entity. The custom entity includes a custom field for the venue of the events. The customer must be able to display the events by venue in a calendar. You need to ensure that all events display by venue in the calendar. To which component should you add a control? AForm Bview CField DChart
Bview
You configure and test a user interface (Ul) flow. You plan to run the flow as a scheduled flow. The Ul flow must run on a Windows 10 device. As part of process automation, the Ul flow must sign into the Windows 10 device with the credentials for a user account named User1. You need to ensure that the flow runs during non-peak hours and requires no physical user intervention. What should you do? A Ensure that all user sessions are signed out except for locked user sessions. B Ensure that the User1 account has an active user session on the device. C Ensure that all user sessions are signed out. D Ensure that there are no active user sessions on the device.
C Ensure that all user sessions are signed out.. https://docs.microsoft.com/en-us/power-automate/ui-flows/run-ui-flow#unattended-mode
!!! You are designing a Power Virtual Agents chatbot. The chatbot must be able to maintain customer information if the conversation topic changes during a dialog. You need to configure variables to store customer name and email address. Which type of variable should you create? Asession Btopic Cbot Dslot
C bot https://docs.microsoft.com/en-us/power-virtual-agents/teams/authoring-variables-bot-teams
You configure an alert in Power Bl. You need to alert users when the value of a tile exceeds a threshold. To answer, select the appropriate options in the answer area. Where should you configure the Power BI alert so that it triggers the process A. Power BI B. Common Data Service C. Power Automate D. Power BI admin portal Who can see alerts configured to Power BI A. The person who created the alert B. The dashboard owner and the person who created the alert C. Everyone who has access to the dashboard D. Everyone who has access to the Power BI instance
C. Power Automate A. The person who created the alert https://docs.microsoft.com/en-us/power-bi/create-reports/service-set-data-alerts
!!! A car dealership has a Dynamics 365 Sales environment for its sales company and another environment for its leasing company. Users in one environment must not be able to see the other environment. You need to grant salespeople access to the sales company environment. What should you do? You Options: AAdd salespeople to a security role. BSet privileges. CAdd salespeople to an Office 365 security group. DSet app security
CAdd salespeople to an Office 365 security group. https://docs.microsoft.com/en-us/power-platform/admin/control-user-access
!!! You are creating a Power Virtual Agents chatbot that uses multiple topics. Each user interaction can reference more than one topic. You need to be able to capture a value in an initial topic and use it in subsequent topics. Which type of variable should you create Asession Btopic Cbot Dslot
Cbot
ou are a Dynamics 365 administrator. You create a new app. You need to create the site map for the app. Which three actions should you perform in sequence? A. Add a subarea B. Add a view C. Add a group D. Add an area
D. Add an area C. Add a group A. Add a subarea
!!! The sales manager receives a list of leads from a partner company monthly. The field names that are provided do not match the fields in Dynamics 365. A data map does not exist. You need to import the leads without changing the data from the partner company. What should you do? ACreate a data map in Data Management. BAdd a template for Import Data. CUse Import Field Translations. DCreate a data map on the first import by using the Import Data wizard.
DCreate a data map on the first import by using the Import Data wizard.
You are a Dynamics 365 administrator for a veterinarian clinic. On the client appointment form, there is a dropdown field for clients to select their type of pet If a client selects the option Other, the veterinarian wants a text field to appear so that additional details can be added. You need to create a dynamically visible field. What should you configure? Afiled visibility on the form Bbusiness process flow Cworkflow Dbusiness rule
Dbusiness rule
!!! You create a report by using Power Bl Desktop and publish the report to the Power Bl service. You enable Power Bl visualization embedding in a model-driven app. You need to configure the model-driven app to display a Power Bi tile Which four actions should you perform in sequence? A. Share the dashboard with the appropriate users. B.Add a Power Bl tile to the dashboard and select the Power Bl dashboard in the app. C. Create a new Power Bl personal dashboard in the model-driven app. D. Create a personal dashboard in the model-driven app. E. Pin the Power Bl report to a new dashboard in the Power Bl service. F. Ensure the dashboard is available to the appropriate security roles.
E. Pin the Power Bl report to a new dashboard in the Power Bl service. D. Create a personal dashboard in the model-driven app. B.Add a Power Bl tile to the dashboard and select the Power Bl dashboard in the app. A. Share the dashboard with the appropriate users.
!!!! You are a Dynamics 365 for Customer Service developer. You must trigger a mobile notification whenever a specific hashtag is posted from Twitter. The notification will send email to the company's social media teams distribution list. You need to create a connection to the Twitter service and build a solution. Which four actions should you perform in sequence? Sign into the Business platform admin center and create a new project and connection set Create a trigger to search for the new posts with the hashtag Create an action to send a mobile notification Sign into Power Automate and create a new blank flow Create a trigger to send a mobile notification Select the social media connector, generate an authentication key from the service, and enter the key for the connection Create an action to search for the new posts with the hashtag Select the social media connector and enter the user credentials for the connection
Sign into Power Automate and create a new blank flow Select the social media connector and enter the user credentials for the connection Create a trigger to search for the new posts with the hashtag Create an action to send a mobile notification https://4sysops.com/archives/a-power-automate-example-pushing-microsoft-365-status-notifications-from-twitter-to-microsoft-teams/
A company uses Common Data Service to manage account and contact information. The company plans to use the Al Builder model to make key business decision. You need to integrate prebuilt Al Builder models with Power Automate. Which models should you use? Extract specifc text from PDF document a. Text recognition model b. Key phrase extraction model c. Text recognition model and key phrase extraction model Determine likelihood that customers will purchase additional products a. Sentiment analysis model b. Category classification model c. Entity extraction model d. Prediction model
Text recognition model Prediction model
A company uses Common Data Service to store sales data. For the past few quarters, the company has experienced a decrease in sales revenue. The company wants to improve sales forecasting. The company plans to use Al Builder to implement the solution. You select fields that will be used for prediction. Which three actions should you perform in sequence? Import the Al model analysis into Common Data Service. Publish the Al model. Train the category classification Al model by using Common Data Service data. Use the model with Power Apps. Train the prediction Al model by using Common Data Service data. Export data from Common Data Service into Microsoft Excel. Train the Al model by using data exported to Microsoft Excel.
Train the prediction Al model by using Common Data Service data. Publish the Al model. Use the model with Power Apps. https://docs.microsoft.com/en-us/ai-builder/prediction-use
!!! On a Contact record, a user creates a Note record that contains the word running. One week later, the user reports that they cannot find the Contact record associated with the Note record. You need to find the Note record. Solution: Use Relevance Search to search for the word run. Does the solution meet the goal? Y/N? Solution: Use Categorized Search to search for the word run. Does the solution meet the goal? Y/N?
Yes No
You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage. The company does not have any Office 365 application integrations enabled. You need to recommend a storage solution that keeps storage costs low. Solution: Enable server-based SharePoint integration. Does the solution meet the goal? Y/N? Solution: Enable OneNote integration. Does the solution meet the goal? Y/N? Solution: Enable Outlook integration. Does the solution meet the goal? Y/N?
Yes No No