PMP 2018 - Project Quality Management Processes (ITTO)

Manage Quality - Tools & Techniques

1. Data gathering (checklists) 2. Data analysis (alternatives analysis, document analysis, process analysis, root cause analysis) 3. Decision making (multicriteria decision analysis) 4. Data representation (affinity diagrams, cause-and-effect diagrams, flowcharts, histograms, matrix diagrams, scatter diagrams) 5. Audits 6. Design for X 7. Problem solving 8. Quality improvement methods

Control Quality - Tools & Techniques

1. Data gathering (checklists, check sheets, statistical sampling, questionnaires and surveys) 2. Data analysis (performance reviews, root cause analysis) 3. Inspection 4. Testing/product evaluations 5. Data representation (cause-and-effect diagrams, control charts, histogram, scatter diagrams) 6. Meetings

Plan Quality Management - Tools & Techniques

1. Expert judgement 2. Data gathering (benchmarking, brainstorming, interviews) 3. Data analysis (cost-benefit analysis, cost of quality) 4. Decision making (multicriteria decision analysis) 5. Data representation (flowcharts, logical data model, matrix diagrams, mind mapping) 6. Test and inspection planning 7. Meetings

Plan Quality Management - Inputs

1. Project charter 2. Project management plan (Requirements management plan, Risk management plan, Stakeholder engagement plan) 3. Project documents (assumption log, requirements documentation, requirements traceability matrix, risk register, stakeholder register) 4. EEFs 5. OPAs

Manage Quality - Inputs

1. Project management plan (Quality management plan) 2. Project documents (lessons learned register, quality control measurements, quality metrics) 3. OPAs

Control Quality - Inputs

1. Project management plan (Quality management plan) 2. Project documents (lessons learned register, quality metrics, test evaluation documents) 3. Approved change requests 4. Deliverables 5. Work performance data 6. EEFs 7. OPAs

Control Quality - Outputs

1. Quality control measurements 2. Verified deliverables 3. Work performance information 4. Change requests 5. Project management plan updates (Quality management plan) 6. Project documents updates (issue log, lessons learned register, risk register, test and evaluation documents)

Plan Quality Management - Outputs

1. Quality management plan 2. Quality metrics 3. Project management plan updates (Risk management plan, scope baseline) 4. Project documents updates (lessons learned register, requirements traceability matrix, risk register, stakeholder register)

Manage Quality - Outputs

1. Quality reports 2. Test and evaluation documents 3. Change requests 4. Project management plan updates (Quality management plan, scope baseline, schedule baseline, cost baseline) 5. Project documents updates (issue log, lessons learned register, risk register)