Practice CH 7

Which of the following is the most appropriate response by a social worker when a client reports to the social worker that her children are whiny and disrespectful?

Can you tell me what happened recently with them that led you to feel they were disrespectful or whiny?

Which of the following statements by a social worker is an example of reassuring or providing false assurance to a client?

Certainly, your surgery will be successful.

Anna has not received the resources that were promised to her by Harry, her social worker. She decides to complain about this issue to Harry's manager. Anna tells Harry, "If you do not work on this soon, I am going to talk to your manager." In this scenario, which of the following is the best response that Harry can give Anna?

You have the right to be served effectively. I can get you my supervisor's phone number.

An employee, who is facing efficiency issues and complaints from managers at his workplace, approaches a social worker to seek remedial solutions. After listening to the client's problems, the social worker responds, "Try joining a different workplace." This response is an example of:

advising.

A client complains to her social worker that he has not offered the services that he was scheduled to provide. The client says, "If I don't receive the services soon, I am going to talk to your supervisor." The social worker in agitation replies, "Do that, and I will no longer try to help you." This scenario illustrates that the social worker is:

counterattacking.

Usage of social work jargon, such as fixation, resistance, reinforcement, repression, passivity, and neuroticism, by a social worker to describe the behavior of clients in their presence is:

destructive to the helping process.

When a social worker repeatedly offers advice, pressurizes clients to improve, presents lengthy arguments to convince clients, interrupts frequently, and offers excessive or inappropriate self-disclosure, it indicates that the social worker is:

dominating the interaction.

Anne, a social worker, listens to her client's account of how her children have been whiny and disrespectful to her. Anne responds, "I am sure they don't mean to act this way; they are just tired." This statement is an example of a(n):

excuse.

Assuming a position of superiority and quickly providing solutions for problems without encouraging clients to think through the possible courses of action:

fosters dependency and stifles creative thinking.

When a client responds "Yes, but I've already tried that" with little enthusiasm demonstrated for actually doing so, the response serves as a feedback clue that the social worker has slipped into the habit of:

giving premature advice.

To minimize the pattern of interrupting inappropriately or excessively during a conversation with a client, a social worker should:

identify and prioritize key questions in advance with an outline.

Members of some native American tribes regard eye-to-eye contact as a(n):

intrusion on privacy.

Tony, a teenager, is unhappy in his group home. Sam, a social worker, approaches him to sort out the issues that are making him unhappy. Sam asks Tony, "Do you think you have tried all the possible ways by which you can make this placement work?" This question by Sam is an example of a:

leading question.

Andrew loses his job because he came to work while he was under the influence of alcohol. He approaches Ron, a social worker, for a counseling session. After a brief conversation with Andrew, Ron says, "It is clear to me that you are in denial about what alcohol is doing to you." This scenario indicates that Ron is:

making glib interpretations.

While communicating with a client, a social worker tells, "You know, I think that it is great that, you know, you came to the session, you know, on time." This statement by the social worker is an example of:

overusing superfluous phrases.

Paden, who is due for a surgery soon, approaches a social worker to increase his mental stamina and willpower to undergo the surgery. The social worker asks Paden, "When did you find out about your illness? How soon do you have to go in for the surgery? How are you feeling about all this?" In this scenario, the social worker is:

stacking questions.

A client is likely to discredit the message communicated by the social worker if:

there is a discrepancy between the social worker's verbal and nonverbal communication.

To avoid parroting during a conversation, a social worker should:

use fresh language that captures the essence of clients' messages and places them in sharper perspective.

In which of the following ways can a social worker enhance self-awareness of his or her behavioral patterns while interacting with a client?

​By reviewing videotapes of his or her previous sessions

Which of the following statements by a social worker is an example of reassuring or providing false assurance to a client?

​Certainly, your surgery will be successful.

Which of the following statements is true of stacked questions?

​They have "low yield" and are unproductive and inefficient in gathering relevant information.

In which of the following situations is "safe" social interaction advisable to be included as part of the helping process?

​When children or adolescents need help in lowering their defenses

Linda, a social worker, communicates with Kate, a child in foster care. Linda asks Kate, "How are you feeling here? Do you feel comfortable? Do you want to stay?" In this scenario, Linda is:

​asking stacked questions.

Persuasion is considered to be an ethical intervention when a client:

​contemplates actions that run contrary to his or her own goals.

Mr. Gordon, who is suffering from depression, approaches a social worker to seek counseling. While Mr. Gordon speaks about his traumatic childhood experiences, the social worker squirms in her chair and continuously fidgets with her hands. This behavior of the social worker conveys:

​her lack of concern for Mr. Gordon.

Pursuing content that is only tangentially related to client concerns, issues of client and family safety, or legal mandates:

​is a counterproductive interviewing strategy.

While interacting with a client, the statement "Running away from home was a bad mistake" indicates that the social worker is:

​judging, criticizing, or placing blame on the client.

A social worker asks a client, who has undergone a rehabilitation and counseling session, "Are you sure that you are ready to leave the treatment center?" This question by the social worker is an example of a:

​leading question.

A social worker tells a client, "You do not really think that by dropping out of school you are going to get a great job and make a lot of money?" This statement by the social worker exemplifies that he or she is asking a(n):

​leading question.

Andrew loses his job because he came to work while he was under the influence of alcohol. He approaches Ron, a social worker, for a counseling session. After a brief conversation with Andrew, Ron says, "It is clear to me that you are in denial about what alcohol is doing to you." This scenario indicates that Ron is:

​making glib interpretations.

Which of the following behaviors displayed by a social worker communicates his or her hurriedness and anxiety while interacting with a client?

Having a rigid posture

Which of the following can be used by a social worker as an effective tool in the helping process and to diffuse conflict?

Humor

Against professional advice, Joe, a psychiatric patient, wants to leave the rehabilitation center in the middle of an ongoing treatment. In this scenario, which of the following would be the best response that a social worker can give him?

What do you think about the staff's recommendation about your readiness?