Practice II Quizzez

Passive resistance means that you do not let the other party know what you are doing. True False

False

Power is the central theme of leadership. True False

False

Robert's Rules of Order are used most frequently in small informal groups. True False

False

Social policies include those standards adopted by individual organizations and programs that provide services (for example, a family service agency, a department of human services, or a nursing home). True False

False

Stress-related problems are most often triggered by a single major short-term stressful event. True False

False

The D in the ABCDE theory of irrational thinking stands for the defining event. True False

False

The E in the ABCDE theory of irrational thinking stands for examination. True False

False

To a great extent micro skills are based on macro skills. True False

False

Type A personalities appear to be the least prone to stress. True False

False

Usually very few of the same skills you used to communicate with and help individual clients can be applied directly to macro situations. True False

False

Values involve how a person should behave based on a set of principles. True False

False

When speaking through a signing interpreter to a person who is deaf, it is important to maintain eye contact with the interpreter because he or she will then be able to express your sentiment to the person who is deaf. True False

False

Which of the following principles is (are) included in controlling your own behavior in time management:​ ​Help colleagues and they will help you ​Look at yourself ​To get something done right, do it yourself ​All of the above

Look at yourself

The ____ system involves larger numbers of clients, families, or groups of clients with similar characteristics or qualifications for receiving resources or services, or an agency or community that will be the beneficiary of the macro intervention process. Macro client Action Target Change agent

Macro client

The _______ role in social work involves assuming some level of administrative responsibility for a social services agency or some other organizational system. ​Integrator/coordinator ​Broker ​Manager ​Analyst/evaluator

Manager

A colleague states, "I'm so furious with my supervisor. He never gives me any credit for anything!" You then reply, "You're mad at your boss because you don't think he appreciates all the work you do." This is an example of:​ ​Summarization ​Eliciting information ​Emphasizing your colleague's strengths ​Paraphrasing ​Providing information

Paraphrasing

Which of the following is not an advantage of parliamentary procedure?​ Parliamentary procedure can be manipulated by those who know how to do so ​All members have an opportunity to be heard ​Parliamentary procedure allows for quicker decisions on some issues ​All of the above

Parliamentary procedure can be manipulated by those who know how to do so

An extremely relaxed stance in body positioning may convey to the other person that you do not care very much about what happens. True False

True

Assertiveness involves expressing yourself without hurting others or stepping on their rights. True False

True

Before beginning your time management plan, you must figure out where you currently spend your time. True False

True

Behavioral correlates of stress include any acts resulting directly from excess stress. True False

True

Conflict is a natural outcome of our efforts at advocating for others. True False

True

Currently in the social work profession, the BSW is considered the entry-level degree and the MSW provides advanced, specialized training. True False

True

Empathy can be used to enhance the effectiveness of interpersonal interactions during confrontations. True False

True

Evidence-based practice and research-informed practice mean basically the same thing. True False

True

Exercising reduces stress. True False

True

Fear of failure is a reason some people procrastinate. True False

True

For effective communication, facial expressions should correspond to your other nonverbal and your verbal behavior. True False

True

Generalist practitioners require a wide range of skills for helping individuals, groups, families, organizations, and communities. True False

True

Genuineness portrays a sense of honesty to others and generally makes them feel that here is someone they can trust. True False

True

Having an object to dwell on is a basic component to meditation approaches. True False

True

Having too little work can produce stress. True False

True

In the assessment step of planned change it is important to identify client strengths. True False

True

It is helpful to block portions of time for completing similar types of tasks. True False

True

It is important to emphasize the strengths of colleagues and administrators when dealing with them. True False

True

Macro level skills have a basis both in mezzo and in micro skills. True False

True

Macro systems consist of large groups of individuals who all are, in effect, potential targets of change or helpers in the change process. True False

True

Networking is important in helping you survive as a social worker. True False

True

Networks are particularly important in rural areas where formal resources and services are less likely to be available. True False

True

Networks can help workers cope with their own professional stresses and strains. True False

True

One of the advantages of networking is the synergy which comes from having multiple people or agencies working together to solve a problem. True False

True

One of the problems with conflict is that it takes energy. True False

True

One way of eliciting information is simply to ask questions. True False

True

People with different cultural backgrounds may have different notions of which nonverbal behaviors are appropriate and which are not. True False

True

Practitioners engaged in evidence-based practice will be critical thinkers. True False

True

Promoting empowerment means believing that people are capable of making their own choices and decisions. True False

True

Reaching consensus in a group usually takes longer than using parliamentary procedure to make decisions. True False

True

Social justice is an ideal condition in which all members of society have the same basic rights, protection, opportunities, obligations, and social benefits. True False

True

Stress is the comprehensive process by which external pressures affect individuals emotionally and physically, producing some internal tension. True False

True

The final step in conflict resolution is to come to some mutually satisfactory agreement. True False

True

Using the word "why" can be threatening and can put the burden of seeking out a solution on the individual to whom it is directed. True False

True

Warmth involves the sharing of self by relating in a natural, sincere, spontaneous, open and genuine manner. True False

True

When battling procrastination, it is best to break up large tasks into a number of small tasks. True False

True

When entering into a conflict, it is important to keep in mind the nurturance of your relationship with the other person. True False

True

​Networks may be classified on which of the following: ​All of the above ​Degree of intimacy shared by members ​Size Type of relationship among members ​Difficulty level of help needed

Type of relationship among members

A fixed mental picture of members of some specified group based on some attribute or a group of attributes that reflect an overly simplified view of that group, without consideration or appreciation for individual differences, is called: A stereotype Oppression Human diversity Discrimination

A stereotype

The personal zone of personal space ranges from:​ ​About twelve feet to twenty feet ​Skin contact to about eighteen inches ​About eighteen inches to approximately four feet ​About four to twelve feet

About eighteen inches to approximately four feet

The following are included in the Triple A approach to critical thinking except: Assert ​Access ​Ask ​Assess

Access

Those people who agree and are committed to work together in order to attain the proposed macro change compose the ______ system. Macro client Change agent Target Action

Action

is a mood state wherein the person anticipates future danger or misfortune with apprehension.​ ​Stress ​Depression ​Burnout Anxiety

Anxiety

Which of the following is nota characteristic of effective teams?​ ​Competitive environment ​Commitment of all members ​Clear goals ​Membership tied to goals

Competitive environment

​During the phase of Selye's General Adaptation Syndrome, the body recognizes the stressor and responds by preparing for fight or flight. ​Exhaustion ​Terror ​Resistance ​Alarm

Alarm

Barriers to communication can exist in:​ ​All of the above ​The sender's intent ​a and c only ​The receiver's impact ​The external environment

All of the above

The following is (are) among your assertive rights:​ ​You have the right to ask for information when you need it. ​You have the right to be wrong. ​You have the right not to be liked by everybody. All of the above ​b and c only

All of the above

The following is true about conveying warmth to another person:​ ​Behaviors involved can be defined, practiced, and learned. ​It promotes a sense of comfort and well-being to that other person. All of the above ​Both a and c only ​It can be communicated both verbally and nonverbally.

All of the above

The individual who initiates the macro change process is the system. Action Macro client Target Change agent

Change agent

Helpful techniques for making meetings more effective include:​ ​Preparing an agenda Clarifying the purpose and objectives of the meeting ​All of the above ​Selecting a time and place for the meeting ​Selecting those who will participate

Clarifying the purpose and objectives of the meeting

​This model of community organization assumes that change is best accomplished when the people affected by problems are empowered with the knowledge and skills needed to understand their problems, and then work cooperatively together to overcome them: ​ Policy practice Community capacity development ​Social action ​Social advocacy

Community capacity development

Macro practice is the application of generalist practice skills with individuals and small groups. True False

False

All of the following are positive aspects of conflict except:​ ​Conflict can be fun when it is not taken too seriously. Conflict takes a lot of energy. ​Conflict can cause daily routines to become more exciting. ​Conflict can facilitate the development and depth of relationships.

Conflict takes a lot of energy.

In the ABCDE theory of irrational thinking, the C stands for:​ ​Complication ​Conflicting beliefs Consequences ​Conclusion

Consequences

All of the following are acceptable roles for social workers involved with self-help groups except:​ ​Accepting referrals from the group ​Training members as leaders ​Providing referrals to the group ​Controlling the group members

Controlling the group members

A(n) team is brought in to come up with a variety of possible products or ideas and the individual(s) who will need the autonomy to consider alternatives.​ ​interdisciplinary ​creative ​problem-solving ​tactical

Creative

is a condition characterized by disheartened mood, unhappiness, lack of interest in daily activities, pessimism, and thoughts about suicide.​ ​Stress ​Burnout ​Anxiety Depression

Depression

The release of adrenaline and other hormones results in:​ ​Decrease in blood pressure ​Decreased coagulation of blood from the skin to the brain ​Decrease in breathing and heart rate Dilation of pupils

Dilation of pupils

Which of the following would be considered a good technique for battling procrastination:​ ​Do the easiest jobs first so you feel a sense of accomplishment ​Begin several projects so when you tire of one, you can change to a different task ​a and b Do it right now

Do it right now

The following is a suggestion for emphasizing the importance of communication during conflict resolution:​ ​Avoid including positive statements and feedback along with the negative aspects of confrontation because they will only detract from your goal. ​Do not begin a confrontation when you are angry because anger makes you lose your objectivity. ​Enter into the conflict even if you do not have a clearly established reason for doing so, because the conflict itself will help you establish the reason. ​Entering into a conflict when you are angry is good because you then have a high energy level.

Do not begin a confrontation when you are angry because anger makes you lose your objectivity.

The ______ role involves giving information and teaching skills to other systems. ​ Enabler Educator ​Mediator ​Facilitator

Educator

__________ refers to not only being in tune with how other people feel, but also conveying to people both verbally and nonverbally that you understand how they feel.​ ​Warmth Empathy ​Genuineness ​Informality

Empathy

The first step in the planned change process is: ​Engagement ​Evaluation ​Assessment Planning

Engagement

One of the guidelines for conflict management is to always let the adversary know exactly how much power you have. True False

False

The initial period where practitioners orient themselves to the problem at hand and begin to establish communication and a relationship with the individual or individuals also addressing the problem is called: ​Engagement ​Problem identification ​Assessment ​Planning

Engagement

​Step 2 in the time-management approach of "planning your time" is: Establish goals for yourself ​Specify tasks for each goal ​Prioritize your goals ​Figure out where the time goes

Establish goals for yourself

"Are you coming to tomorrow's boring staff meeting?" is an example of an open-ended question. True False

False

According to the text, a messy desk reflects a productive person. True False

False

According to the text, an individual who sees time as a precious commodity, and feels guilty if it is wasted, is a "nose to the grindstone" type. True False

False

Aggressive communication involves the speaker devaluing herself or himself completely. True False

False

An agency's organizational structure should always be formal. True False

False

An important step in managing conflict is to focus on positions, not interests. True False

False

An increase in hand temperature indicates an increase in stress level. True False

False

Avoid using "I-messages" during conflict resolution because it detracts from what you are trying to accomplish. True False

False

Charity Organization Societies emphasized the empowerment of people. True False

False

Cohesion is one of the core values reflected in the National Association of Social Workers Code of Ethics. True False

False

Conflict management by negotiated agreement works when there are large disparities in power between the two sides. True False

False

Critical thinking and groupthink are both desirable characteristics of effective teams. True False

False

Doing the easiest job first is a good way to handle procrastination. True False

False

During meetings, you should not draw attention to the time remaining, as it will focus on ending the meeting and, therefore, interrupt the focus of the meeting. True False

False

Empathy always means that you think another individual's feelings are positive and that you have the same feelings yourself. True False

False

Empowerment is the ability of an individual, family, group, community, or organization to recover from adversity and resume functioning even when suffering serious trouble, confusion, or hardship. True False

False

Events that cause stress are always negative. True False

False

Goals should be kept flexible for the most efficient use of your time. True False

False

Hearing and listening mean the same thing. True False

False

Hearing focuses on comprehending the meaning of what is said. True False

False

In communication, the word intent refers to what the receiver thinks the sender said. True False

False

In the resistance phase of the GAS, the body responds by preparing for fight or flight. True False

False

It is best to leave the ending time of a meeting open so you can finish the agenda. True False

False

Leaders are only effective when they retain the power and responsibility themselves. True False

False

Leadership in general is synonymous with administration. True False

False

Step 1 in the time-management approach of "planning your time" is to:​ ​Prioritize your goals ​Figure out where the time goes ​Establish goals for yourself ​Specify tasks for each goal

Figure out where the time goes

​The final step in the defined planned change process is: Review progress ​Termination ​Evaluation Correct! ​Follow-up

Follow-up

In the formal/informal continuum of body positioning, formality with another person implies:​ ​None of the above ​That you are being more personal with that other person ​Greater warmth Greater structure

Greater structure

Going along with the majority of a group without analyzing alternatives and placing too much emphasis on conformity is typical of​ ​Territoriality ​Informal networks Groupthink ​Support groups

Groupthink

______ involve(s) the premise that all people, regardless of characteristics or circumstances are entitled to basic rights and fair, humane treatment. Human rights Economic justice National rights Amnesty

Human rights

The is the section of the brain that regulates a range of physiological functions.​ Hypothalamus ​Hyperbole Hippopotamus​ ​Hypotheses

Hypothalamus

Social work research has all of the following approaches except: Explanation Evaluation Correct Answer Implementation Description

Implementation

The ______ role involves resolving arguments or disagreements among micro, mezzo, or macro systems in disagreement. ​ Mediator ​Enabler ​Educator ​Facilitator

Mediator

According to the text, imagery relaxation and deep breathing relaxation are forms of:​ ​Trances ​Meditation ​Procrastination ​Rumination

Meditation

Generalist social work practice with small groups is practice. Mezzo Both a and c. Macro Micro

Mezzo

In the "fight or flight" concept of confronting stress, which of the following activities would be listed in the fight category:​ ​Overeating None of the above ​Daydreaming ​Drinking excessively

None of the above

​in generalist practice is the process of identifying goals, rationally considering various ways to implement them, and establishing specific steps to achieve them. ​ Evaluation ​Engagement ​Assessment ​Planning

Planning

Step 3 in the time-management approach of "planning your time" is: ​Figure out where the time goes ​Establish goals for yourself ​Specify tasks for each goal Prioritize your goals

Prioritize your goals

is the tendency to put off doing something until a future time because it is perceived as being too onerous, unpleasant, or unappealing.​ ​Burnout ​Time traveling ​Propinquity Procrastination

Procrastination

​is the ability of an individual, family, group, community, or organization to recover from adversity and resume functioning even when suffering serious trouble, confusion, or hardship. ​ Strength training ​Recovery ​Protection ​Resiliency

Resiliency

In the phase, bodily processes seek to return to homeostasis.​ ​Expiration ​Exhaustion Resistance ​Alarm

Resistance

​During the______________ phase of Selye's General Adaptation Syndrome, the body strives to repair any damage caused bythe stressors. ​Exhaustion ​Terror ​Resistance ​Alarm

Resistance

Step 4 in the time-management approach of "planning your time" is:​ ​Prioritize your goals Specify tasks for each goal ​Establish goals for yourself ​Figure out where the time goes

Specify tasks for each goal

is the comprehensive process by which external pressures affect individuals emotionally and physically and produce some internal tension. Stress ​Anxiety ​Depression ​Burnout

Stress

A meeting should be ended under each of the following circumstances except:​ ​The meeting needs the input of people who could not be present The participants don't like each other ​More facts are required to resolve an issue ​Future events may change drastically what the group decides

The participants don't like each other

According to the text, you should handle each sheet of paper only once. True False

True

An ethical dilemma is a problematic situation where ethical standards are in conflict. True False

True

The following is (are) true about the characteristics of interviews:​ They usually follow a number of sequential steps ​None of the above ​Participants' roles are ambiguous ​All of the above ​There is usually no structured purpose or goal

They usually follow a number of sequential steps

A common problem in networking is that professional social workers may not value the potential help provided by informal networks. True False

True

A meeting regarding one specific decision should probably be concluded when the group reaches a decision. True False

True

A quorum is the minimum number of members needed to legally transact business in a group. True False

True

A standard of excellence is a measure of the value or worth of an action. True False

True

According to the text, a large measure of macro-level change occurs as a result of groups and teams working together. True False

True

Misattributed conflict occurs in which of the following situations?​ ​All of the above When an honest mistake has been made ​When conflict is created in order to gain support from one group against another ​When the interests of two groups are different

When an honest mistake has been made

Which of the following is (are) considered relaxation approaches to stress management:​ a and b only ​Progressive muscle relaxation ​Imagery relaxation ​Rumination relaxation

a and b only

Extreme forms of behaviorism are considered an early form of cognitive structuralism. are recognized for directing our focus on observable aspects of human behavior. include limits on behavior based on genetics and other biological influences. include internal mental and emotional processes.

are recognized for directing our focus on observable aspects of human behavior.

Skills needed to be effective as a leader include: Understanding the media Communication skills b and c only Aggressiveness a and c only

b and c only

Hypotheses are used by the social worker to examine possible etiology and explanations of client functioning. are accurate without supporting evidence. examine human behavior from proven theories. help guide questioning and data gathering for assessment.

examine possible etiology and explanations of client functioning.

is the last phase in the General Adaptation Syndrome.​ ​Finality ​Alarm ​Resistance ​Exhaustion

exhaustion

Which is the correct way to place a motion on the floor for discussion?​ ​"I motion we let the President work things out." ​"I move we authorize the President to negotiate an agreement with the Director of the Unicap agency." "I motion we authorize the President to negotiate an agreement with the Director of the Unicap agency." ​"I move we let the President work things out."

​"I move we authorize the President to negotiate an agreement with the Director of the Unicap agency."

The following is (are) true about extreme tension on the tense/relaxed continuum of body positioning:​ ​It may make it difficult for the other to feel comfortable with and trust you. ​It may convey lack of confidence in yourself or excessive nervousness. ​All of the above ​It may put distance between yourself and the other. ​None of the above

​All of the above

The ______ role involves linking any size system with community resources and services. ​Broker ​Manager ​Analyst/evaluator ​Integrator/coordinator

​Broker

A collaborative climate in a team can be threatened by all of the following except:​ ​Blurred roles ​Territoriality ​Consistent behavioral expectations ​Extremely rigid roles

​Consistent behavioral expectations

A term frequently used in social work that has a meaning similar to research-informed practice is practice. Evidence-based ​Conclusion-infused ​Assessment-filtered ​Personal-based

​Evidence-based​

__________ means seeking meaning beyond that of clarification.​ ​Simple encouragement ​Interpretation ​Reflective responding ​Rephrasing

​Interpretation

​All of the following are core values of the National Association of Social Workers Code of Ethics except: ​Intuition ​Competence ​Social justice ​Service

​Intuition

The following is (are) true about direct eye contact:​ ​It establishes a rapport between you and the other person. ​It conveys that you are attending to what the other is saying. ​b and c only ​All of the above ​It is essentially the same as continuous eye contact.

​It is essentially the same as continuous eye contact.

A(n) is an intermediary who acts to settle disputes and/or resolve disagreements. ​ Analyst/evaluator ​Broker ​Negotiator ​Facilitator

​Negotiator

​The formal and informal manner in which tasks and responsibilities, lines of authority, channels of communication, and dimensions of power are established and coordinated within an organization is called: ​ Agency hierarchy ​Organizational channels ​Agency culture Organizational structure

​Organizational structure

Which motion would be appropriate when the group has begun discussing an item not on the agenda?​ ​Point of information ​Point of order ​Motion to adjourn ​Motion to recess

​Point of order

Regarding use of self as a leadership skill:​ ​Purposefulness is the capacity to engage in goal-seeking behaviors. ​Purposefulness is usually random in nature. ​You need to be aware of your own ideas and always stick to them. ​When using self-disclosure, you should not admit vulnerability.

​Purposefulness is the capacity to engage in goal-seeking behaviors.

__________ means translating into words what you think the other person is feeling.​ ​Reflective responding ​Providing information ​Eliciting information ​Clarification

​Reflective responding

Use of self was discussed in the text as involving all of the following skills except:​ ​Self-consciousness ​Self-awareness ​Self-disclosure ​Purposefulness

​Self-consciousness

​In the 1880s, places where ministers, students, or humanitarians lived and interacted with poor slum dwellers with the goal of improving community residents' lives and conditions were called: Settlement houses Immigration barrios​ ​Urban parks ​Poor houses

​Settlement houses

Using a simple one word response or nonverbal head nod while maintaining eye contact can be a form of:​ ​Simple encouragement ​Clarification ​Interpretation ​Rephrasing

​Simple encouragement

The first step in conflict resolution is:​ ​The confrontation ​Emphasizing the importance of communication ​Establishing common ground ​Emphasizing your willingness to cooperate ​Evaluating both your and your opponent's motivation in addressing the conflict

​The confrontation

Conflict management by occurs when both sides see a process of bringing opposing parties together in order to arrive at a mutually satisfying agreement through discussion, compromise, bargaining, and other means as a logical way to end their disagreement.​ ​coactive disputation ​emergent agreement ​negotiated agreement ​exercise of authority/power

​negotiated agreement