Practice Questions for OB Exam #2

Which type of task interdependence has the lowest degree of required coordination among team members?

pooled

Leadership is the use of ____________________ and ________________ to direct activities of followers toward goal achievement.

power and influence

Accomplishment striving describes a

strong desire to achieve task-related goals as a means of expressing personality.

Which of the following statements concerning the abilities or personalities of individual team members and team performance is correct?

A limited number of extraverts on a team is beneficial to both the social climate of the group as well as team effectiveness.

Cruella's company is expanding and she would like a foreign presence to reach broader markets and have some diversification. Cruella wants a factory where rules are strictly followed, performance is high, and workers are able to accept the authority of people above them. In which of the following places should she choose to build her factory?

China

_____________ diversity refers to diversity with respect to attributes that are less easy to observe initially but that can be inferred after more direct experience.

Deep-level

DeVil Ltd., an English clothing manufacturer, is known as a company that focuses on improving its customers' quality of life. In the context of Hofstede's dimensions, the cultural values dimension of ________ best describes DeVil Ltd.

Femininity

Quon is project manager over a seven-member team. This project is for an important new client who is requesting some outlandish things like purple pillows in her hotel room when she arrives in town for the next meeting. Quon really wants to impress this client, and he politely appoints Jayvion to order the pillows. He explains the situation to Jayvion and asks him to take on a new role of "client liaison" for this one project. It looks to be a tough job, but if Jayvion agrees to take on the extra responsibilities Quon told him he would get a 5 percent bonus on top of his annual wage increase at the end of the year. Quon hopes he can convince his supervisor that Jayvion needs the extra bonus, but he is unsure because his supervisor has turned down many similar requests. Which of the following statements is true of this scenario?

In promising Jayvion a bonus on top of his annual wage increase and being unsure if the supervisor will approve the raise means Quon may not be able to follow through on his offer, a guideline for reward power.

_____________ involves behaving in ways that challenge followers to be innovative and creative by questioning assumptions and reframing old situations in new ways.

Intellectual stimulation

Cristian, Fahd, Hao, and Adelina are four friends working at four different organizations. In Cristian's firm, Timely Advances, employees are both distant and disconnected from one another, whereas in Fahd's company, Power Dynamics, it is quite the opposite—employees are friendly, and they all think alike. Hao works for Flowing Wealth, where employees think alike but are not friendly to one another. Finally, Adelina is employed at Climate of Hope, where employees are friendly, but they think differently and do their own thing. Fahd's firm, Power Dynamics, can be described as having a(n) ________ culture.

Mercenary communal?

___________________ is when an unwanted outcome is removed following a desired behavior.

Negative reinforcement

Which of the following statements about various forms of power is true?

Organizational forms of power are more strongly related to organizational commitment than are the personal forms of power.

You must select an intern for the City desk at a newspaper company. You have been asked by the City editor to find a candidate with a strong possibility for leadership. After interviewing five candidates, which candidate is the best option?

Shahnaz, who lacks experience but was sharp and outgoing and showed an extreme willingness to learn

Which of the following statements concerning the abilities or personalities of individual team members and team performance is correct? a)A limited number of extraverts on a team is beneficial to both the social climate of the group as well as team effectiveness. b)Team members with a high degree of agreeableness are likely to play the devil's advocate role, decreasing performance. c)A team full of highly agreeable members is the most effective team when decisions are "high stakes" in nature. d)The natural reaction to a low conscientiousness team member is to simply avoid them, increasing effectiveness. e)Extraverts are most efficient at performing individualistic roles, increasing team performance.

a)A limited number of extraverts on a team is beneficial to both the social climate of the group as well as team effectiveness.

The three major components to any organizational culture are a)observable artifacts, espoused values, and basic underlying assumptions. b)observable artifacts, hidden artifacts, and semi-public artifacts. c)internal values, espoused values, and enacted values. d)symbols, physical structures, and ceremonies. e)language, stories, and rituals.

a)observable artifacts, espoused values, and basic underlying assumptions.

Over lunch, Daniela and Hassan are discussing their managers. Daniela describes her boss as extremely motivating. Work goals are more demanding than ever, but even though the rewards of the hard work may not come soon, Daniela trusts her manager's emphasis on the future good that will come from their work. She feels that working with this new manager has led to a much stronger emotional bond with the organization, much more engagement with the work, and an overall increase in her job satisfaction. Daniela's boss can be described as a(n) ________ leader. a)transformational b)authentic c)transactional d)perceptive e)Weberian

a)transformational

Terry led a team of strawberry pickers who traveled from field to field and hired out to local farmers. Each member of the team loaded their basket with berries and deposited the berries into containers in the back of a truck. At the end of the day, Terry received payment for the total number of containers picked and he redistributed the money to team members. This arrangement is a form of ________ interdependence. a)comprehensive b)pooled c)sequential d)reciprocal e)response

b) pooled

Which of the following is true of teams? a)A team consists of two or more people who work independently, with distinct goals and strategies. b)A team works interdependently over some time period to accomplish common goals related to some task-oriented purpose. c)Groups are formed with a specific purpose in mind, while teams do not have a specific goal. d)The members of a team operate relatively independently of each other, and other members are not essential to their completion of goals. e)Interactions among members within teams are more personal and informal than interactions between people in groups.

b)A team works interdependently over some time period to accomplish common goals related to some task-oriented purpose.

Rodrigo and Ane are on a team that has been assigned to cut overtime hours in a records processing facility. For several months, they have argued and made no progress. This morning, their supervisor told them that the team needed to have a viable plan within eight days. Rodrigo and Ane realize that they need to work together to accomplish team goals, and consequently, they begin to cooperate with one another. Rodrigo and Ane are in the ________ stage of team development. a)forming b)norming c)storming d)projecting e)performing

b)norming

Which of the following is a disadvantage of a strong culture? a)It differentiates the organization from others. b)It allows employees to identify themselves in the organization. c)It attracts and retains similar kinds of employees. d)It creates stability within the organization. e)It facilitates the desired behaviors among employees.

c)It attracts and retains similar kinds of employees.

Which of the following is an example of a team task role rather than an individualistic role? a)aggressor b)recognition seeker c)devil's advocate d)dominator e)blocker

c)devil's advocate

When confronted with a conflict at work or in other organizational aspects of her life, Millie tends to take an avoiding style. That is best used when she is in a situation where she

cannot win and there is no acceptable alternative.

In practice, there are two major ways to change a culture. They are

changes in leadership and mergers or acquisitions

A conflict resolution style that involves high assertiveness and low cooperation is known as ____________________.

competing

Orrin, the manager of Nordic Kitchen and Bath, has always been supportive of his employees and works to understand their feelings. On most occasions, he overlooks their mistakes and gives them opportunities to develop a friendly atmosphere in the office. he often takes on some of their work in order to reduce their burden. Orrin would score high on ________________.

consideration

Julio has been newly appointed as the CEO of SmartSystems, Inc. He is still learning how various departments function in the organization. Until he is able to gain sufficient knowledge and can suggest some changes, he relies on the suggestions and opinions of his team members and lets them do the things the way they are used to. He does not generally interfere in the decisions made by the employees but, at times, shares his past experiences with the employees. It can be said that Julio has adopted a(n) ________ style of decision making. a)autocratic b)participative c)consultative d)delegative negotiative

d) delegative

Neuroticism is linked to a(n) ________ to stressors, meaning that neurotic people are less likely to believe they can cope with the stressors that they experience. a)status striving factor b)locus of control c)differential exposure d)differential reactivity e)accomplishment-striving factor

d) differential reactivity

Which of the following examples, each occurring about midway through a project, demonstrates punctuated equilibrium? a)Hans finally feels comfortable enough with his role to slip into a mundane routine. b)Moon realizes his team is failing and asks his supervisors for permission to disband it. c)Franklin illuminates long-festering resentments within the team and progress comes to a standstill. d)Rosa and her teammates realize they need to quit messing around and get busy to meet their deadline. e)Kelli and her associates have worked ahead, so they can relax and do nothing for the duration of the project.

d)Rosa and her teammates realize they need to quit messing around and get busy to meet their deadline.

Prisha is very uncomfortable because she received a larger bonus than other members of her work group. She is most likely from a ________ culture. a)global b)uncertain c)feminine d)collectivistic e)short-term oriented

d)collectivistic

Herb's office is impeccably organized. Herb always shows up on time and can be counted to volunteer when someone is needed to go above and beyond usual duties. Herb says he will run the company someday, and he is willing to put in as many hours and as much suffering as it takes to get there. Herb exemplifies the personality trait of a)neuroticism. b)extraversion. c)agreeableness. d)conscientiousness. e)openness to experience.

d)conscientiousness.

As manager of a 12-person team, Andre has legitimate power over his employees. But he would be abusing his legitimate power if he a)asks Joe to take over Sue's job while waiting for a replacement to be hired. b)tells Brittney to take a five-minute break while waiting for further instructions. c)instructs Beth to deliver a message to one of the other managers. d)creates a team schedule for members to walk his dog while he is gone for the weekend. e)commands Tony to answer the phones at the front desk.

d)creates a team schedule for members to walk his dog while he is gone for the weekend.

Coercive power operates primarily on the principle of a)agreement. b)reward. c)hope. d)fear. e)hate.

d)fear.

The environment at National Studio, Inc., is very political. Its employees often think alike but are generally unfriendly to each other. The culture at this company is best described as a)collective. b)networked. c)communal. d)mercenary. e)fragmented.

d)mercenary.

Rigby has gotten his dream job working with one of the most prominent tech companies in Silicon Valley, and he is determined to make a good showing from the first day. The best way for him to do that is to a)learn as much as possible about his own specialty, as well as the particular technical needs of the company, and take extra classes if he discovers anything lacking in his skill set. b)conduct extensive online research using a wide variety of business sources, such as Standard & Poor's, and social media, to get a detailed portrait of the company. c)make a point of staying late and going in to the office on weekends, both to get noticed by management and to talk with other people who work extra hours. d)observe his coworkers from the start, figure out who is most successful and plugged in, get to know them, and not be shy about asking questions. e)talk to people who have left the company and find out how their work experience was, including whatever negatives views they might have.

d)observe his coworkers from the start, figure out who is most successful and plugged in, get to know them, and not be shy about asking questions.

Elizabeth is on the same team as Reece, but she never interacts with him because she knows they are on opposite sides of the political ideological spectrum. As a result, their team generates few ideas to help the company. This is an example of a)deep-level diversity. b)the role of devil's advocate. c)comprehensive interdependence. d)the similarity-attraction approach to diversity. the value in diversity problem-solving approach.

d)the similarity-attraction approach to diversity.

Layla participated in a problem-solving quiz competition among teams of coworkers. Because Layla was the most familiar with the types of problems on her quiz, her team's performance depended largely on Layla's performance. The quiz competition is an example of a __________________ task.

disjunctive

Every day at Coat Tech, Bill sands down cars and then Brian removes the dust. Next, Loni sprays primer on them, and Katie sprays paint and a topcoat on them. Finally, Lyle dries the cars and polishes them. Each person is the best team member at performing the job he or she does. Coat Tech's workers have ________ interdependence. a)reciprocal b)pooled c)comprehensive d)coordinated e)sequential

e) sequential

Which of the following scenarios describes a worker with a neurotic personality? a)Raul greets everyone entering the office with a handshake and a funny story. b)Lynn stays two hours after closing all week to complete her blueprints perfectly. c)Tyler envisions and then experiments with a new approach to do his job every week. d)David takes on a substantial part of Jo's workload just to help her and everyone on the team have a pleasant day. e)Amy yells at Jacob to go away when he asks her how she is doing, then brings him coffee with a big smile an hour later.

e)Amy yells at Jacob to go away when he asks her how she is doing, then brings him coffee with a big smile an hour later.

Mahesh loves working on the new engineering team. Everyone is so friendly, and there is never any bitterness or conflict. Mahesh is sure they will come up with the most innovative designs ever. Is Mahesh right? a)Maybe, but only as long as there are a majority of narcissists participating on the team. b)Yes, but only if all the team members also demonstrate rather high levels of neuroticism. c)No. Teams must have dissenters, questioners, and confrontational individuals in order to succeed. d)Yes. The absolute best makeup for a team is to have all members demonstrate high levels of agreeableness. e)Maybe, but the team members may be so focused on creating harmony, they may endanger task accomplishment.

e)Maybe, but the team members may be so focused on creating harmony, they may endanger task accomplishment.

At Workboots Inc., a big order is called a stomp. This is an example of which observable artifact? a)ritual b)symbol c)espoused value d)ceremony e)language

e)language

The three types of organizational power are ________ power. a)expert, reward, and referent b)expert, reward, and coercive c)legitimate, expert, and referent d)legitimate, expert, and coercive e)legitimate, reward, and coercive

e)legitimate, reward, and coercive

In organizations with networked cultures, we tend to find _______________ sociability and ______________ solidarity.

high; Low

Brady looks up to his boss, malik, who has a business degree from Yale and, like Brady, is ambitious, successful, and extroverted. Brady and Malik also share a similar, warped sense of humor. Malik often says to Brady: "You remind me of myself ten years ago." Brady is likely to be a member of Malik's________.

ingroup.

What is representative of the accommodating style of conflict resolution?

low assertiveness and high cooperation

Ronan rarely raises his voice or loses his temper. he tends to be calm and the "voice of reason" in chaotic situations and is described by his coworkers as steady and relaxed. Ronan probably scores: ______________

low in neuroticism.

The physical layout of workspaces, dress codes, and the level of technology used are all examples of ________ that are represented by the organization's culture.

observable artifacts

Social learning theory argues that employees have the ability to learn through the _____________.

observation of others

Kazue works in a department store. She has noticed that several of her coworkers avoid interacting with customers, take a lot of smoke breaks, and leave their sales areas messy and disorganized. When she discusses the situation with her manager, Rob, he says he will do something about it, but he does not. In fact, nothing changes until several customers file complaints in the space of a single week, at which point Rob takes disciplinary measures toward two of his employees. Rob is demonstrating

passive management-by-exception.

Which of the following is an example of a team-building role?

standard-setter

Eric has never had any formal training in computer science, yet everyone at the office recognizes him as a genius with hardware and software. On numerous occasions, he has repaired a piece of equipment that seemed unsalvageable or helped someone recover a document they thought was lost forever. When asked how he always seems to know just the right solution, he just shrugs and says with a laugh that if anybody spent as much time messing around with computers as he has, then they would be able to do the same thing. This is an example of

tacit knowledge

What is socialization?

the primary process by which employees learn the knowledge that enables them to understand and adapt to the organization's culture

What do members do during the performing stage of team development?

work comfortably within their roles and the team makes progress toward goals