Prescription Drop-Off and Entry

How would you respond to a patient that is not pleased they are having to wait for clarification on their prescription? Select one: Empathetically Frustratingly Subliminally Upsettingly

Empathetically

What information should be on a prescription for Cardizem? Select one: Patient's date of birth Prescriber's DEA number Patient's full address Prescriber's fax number

Patient's date of birth

A prescription for a controlled medication must include the: Select one: Patient's full address Pharmacy's DEA number Prescriber's NPI number Insurance ID number

Patient's full address

What is required on a noncontrolled prescription? Select one: Prescriber's DEA number Patient's name Prescriber's telephone number Patient's address

Patient's name

Mrs. Reynold's profile is up on your computer. Mr. Temple comes to the drop-off window and can see Mrs. Reynold's profile. What's the best way to handle this situation? Select one: Tell Mr. Temple to step back a couple of feet from the drop-off window. Inform Mr. Temple he has to wait to be called up to the drop-off window. Turn the computer screen away from the drop-off window and out of Mr. Temple's view. Tell Mr. Temple to come back in a few minutes when you're done with Mrs. Reynold's profile.

Turn the computer screen away from the drop-off window and out of Mr. Temple's view.

If you have a prescription for Tekturna, what patient information should be on the prescription? Select one: Home address Full name Insurance ID number Telephone number

Full name

A new patient comes to your pharmacy's drop-off window right before closing time. He hands you a prescription written for a significantly large quantity of Percocet. What do you do? Select one: Process the prescription as you normally would. Fill the medication for only half of the quantity prescribed. Alert the pharmacist about the large quantity of medication. Tell the patient it's a fraudulent prescription so it can't be filled.

Alert the pharmacist about the large quantity of medication.

If information is missing from a prescription, you should: Select one: Have the patient contact the prescriber Contact the prescriber for the patient Alert the pharmacist about the missing information Allow the patient to clarify the missing pieces for you

Alert the pharmacist about the missing information

Tamper-resistant paper is used to show: Select one: Alterations Ink changes Torn edges Water stains

Alterations

An example of a verbal prescription is one that comes to your pharmacy through a(n): Select one: Automated answering machine Prescriber's computer Pharmacy's fax machine Patient's computer

Automated answering machine

When speaking with patients at drop off, you want to: Select one: Avoid direct eye contact Ask yes or no questions Speak quickly and mumble Avoid using pharmacy jargon

Avoid using pharmacy jargon

Mr. Ramsey is a new patient and is dropping off his prescription. What information do you need to obtain from Mr. Ramsey? Select one: Completed New Drug form Height, weight, and body mass index Address and phone number of his employer Current medications and medical conditions

Current medications and medical conditions

Which agency determines requirements for controlled prescriptions? Select one: CDC DEA FDA NIH

DEA

What prescriber information is required on a prescription for phenobarbital? Select one: DEA number Fax number State number Telephone number

DEA number

A prescription for a noncontrolled substance should include the patient's: Select one: Home address Date of birth Insurance information Telephone number

Date of birth

What information do you need to gather from every patient? Select one: Date of birth Driver's license Social Security number Spouse's name

Date of birth

Using open-ended questions when gathering patient information is important because it allows for: Select one: Yes and no answers to be given Dialogue between you and the patient Quick transition time between patients Patients to pay less attention when answering

Dialogue between you and the patient

A prescription that comes to the pharmacy computer directly from the prescriber's computer is considered what type of prescription? Select one: Electronic Fax Paper Verbal

Electronic

Which is an example of a red flag for a fraudulent prescription? Select one: Small quantity Local prescriber Hometown patient Incomplete prescription

Incomplete prescription

What is required on a noncontrolled prescription? Select one: Drug NDC number Medication strength Pharmacy address Prescriber's telephone

Medication strength

Which medication must contain the prescriber's DEA number on the prescription? Select one: Amlodipine Metoprolol ER Oxycodone Telmisartan

Oxycodone

The prescription number is used to verify the: Select one: The medication the patient wants refilled Prescriber's telephone number Pharmacy's DEA number Patient's medication profile

The medication the patient wants refilled

What should you do when a prescription is transferred to your pharmacy? Select one: Treat it like a new prescription Call the pharmacy for refills Tell the patient you can't fill it Wait 48 hours to fill after receiving it

Treat it like a new prescription