Principles of Management Test 3

An example of extinction is a. ignoring a coworker who is telling dirty jokes. b. suspending an employee for being late three days in a row. c. praising an employee for a well-written report. d. nagging an employee to call a customer.

A

Communication that is asynchronous is written a. by the sender and can be read any time by the receiver. b. for one receiver and read by one receiver. c. for one receiver but can be read by many. d. for many but often read by only a few.

A

Eduardo is the new manager of Great Corporation. He is writing down a list of steps that he can follow to create and maintain a cohesive work group. Which step would appear on that list? a. Celebrate differences so everyone's contribution is noticed. b. Give praise sparingly; if it is given too often, it loses its luster. c. Focus on supporting the "best and brightest" in the group. d. All of these.

A

In the job characteristics model, whether a person's job substantially affects other people's work, health, or well-being is referred to as a. task significance. b. task identity. c. autonomy. d. skill variety.

A

Maslow's theory of motivation suggests employee needs are a. ordered. b. divided into motivator and hygiene categories. c. grouped in three categories. d. acquired as the result of life experiences.

A

The idea that people can participate in a meeting without being embarrassed or experiencing retribution for their comments is referred to as a. psychological safety. b. team norms. c. physiological protection. d. team contracts.

A

The purpose of employee feedback is to a. inform people how effective they are being at work. b. require a person to utilize multiple high-level skills. c. help employees gain the freedom to decide how to perform tasks. d. identify the work process from start to finish.

A

What is an advantage of using storytelling when communicating verbally? a. It helps to construct common meanings for individuals within the organization. b. It is an effective way to communicate facts c. It demonstrates preparation on the part of the speaker. d. It helps convey warmth and sincerity.

A

Which assertion regarding Gersick's punctuated equilibrium model is accurate? a. While disruption, chaos, and conflict are inevitable in a group, they can represent opportunities for innovation. b. Generally, groups are dynamic in their orientation. c. The model views group development as a linear process. d. For most periods of time in groups, change is continuous and substantial.

A

Which communication channel is the best to use when the message is complicated and does not require a lot of feedback from the receiver? a. written b. nonverbal c. video d. face-to-face

A

A caterer accepts a large order for a school function. On the morning of the event, stations are set up to make the 500 sandwiches ordered for that day. Station one has two individuals cutting sandwich buns, station two has four individuals placing the meats and cheeses on the rolls, station three adds condiments and wraps the sandwich. The individual who devised the sandwich-making production plan is operating under a a. job enlargement approach. b. job specialization approach. c. job enrichment approach. d, job rotation approach.

B

A significant factor in increasing information overload in the workplace is a. the grapevine. b. technology. c. lack of source credibility. d. selective perception.

B

According to the text, the criteria that individuals are most likely to use when deciding whether to filter a message or pass it on include a. immediate situational circumstances. b. past experience. c. hierarchy in the organization. d. knowing the receiver's motivation.

B

An external communication channel that combines the look of an article with the focused message of an ad is a. a catalog. b. an advertorial. c. a press release. d. a web page.

B

In expectancy theory, valence is a. the perception that performance is related to subsequent outcomes such as rewards. b. the anticipated satisfaction that will result from an outcome. c. the degree to which people are treated with respect, kindness, and dignity. d. the perception that high levels of effort will lead to outcomes of interest like performance.

B

Information-rich channels are those that convey more a. written context. b. nonverbal information. c. emotional content. d. verbal information.

B

Pooled interdependence exists when a. one person's output becomes another person's input. b. team members work independently and combine their efforts to create the team's output. c. the reward that an individual receives depends on the performance of others. d. the team decides they should work together on each phase of a project.

B

The receiver can enhance the probability of effective communication by a. limiting feedback. b. actively listening. c. ignoring feelings. d. asking fewer questions.

B

Which element of job performance relates to having the resources needed to do the job? a. achievement b. environment c. power d. ability

B

Which stage in Tuckman's group development model is characterized by the establishment of ground rules and operating procedures by group participants? a. forming b. norming c. performing d. storming

B

A professor decides to post the syllabus on the university's web-based site. She emails all her students prior to the start of the course, saying, "Your syllabus is available on our online learning management system. I will not be providing a copy to you." In this scenario, the email represents what part of the communication process? a. noise b. receiver c. medium d. decoder

C

A work team is assessing the viability of opening a new manufacturing plant. One person focuses on the financial aspects, another person consults with the government about laws and regulations, and a third person determines the staffing needs. Each person works independently, but findings rely on input from all three people. What type of task interdependence is demonstrated? a. reciprocal b. outcome c. pooled d. sequential

C

According to Maslow, physiological needs may be satisfied by a. feelings of importance. b. feeling danger-free. c. food. d. human connections.

C

According to acquired needs theory, individuals acquire three types of needs as a result of their life experiences, including a. need for recognition. b. need for career advancement. c. need for power. d. need for security.

C

Active listening involves a. interrupting the message sender to clarify what she is saying. b. multitasking during communication. c. taking time to understand the points being made d. refraining from asking senders any questions about their messages.

C

Carmen is on the company softball team on Sunday evenings. This is an example of a(n) ________ work group. a. random b. designated c. informal d. formal

C

Communication fulfills three main organizational functions: a. forming, storming, and norming. b. control, collaboration, and coordination. c. transmitting information, sharing emotions, and coordinating. d. training, explaining, and maintaining,

C

GBS, SOX, BPTS, and BPO are examples of a. slang. b. company initials. c. jargon. d. semantics.

C

Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of: a. performing. b. forming. c. storming. d. norming.

C

Individuals who want to be liked and accepted by others, and when given a choice, prefer to interact with others and be with friends have a high need for a. achievement. b. for relatedness. c. affiliation. d. power.

C

Kendall texted his mother, "Ur never going 2 believe this. That prof gave me no credit for my paper. I h8 him." (with emoticons included). When his mother received the message, it took her quite some time to decipher it. Kendall should have considered his audience when he ________ the message. a. validated b. decoded c. encoded d. received

C

Maria received the sales report and noted how badly the southern sector performed. As she prepared a presentation for the weekly executive meeting, Maria decided to focus her remarks on the northern and western sectors, which had record sales levels, and refrain from mentioning the southern numbers. This scenario focuses on the communication barrier of a. selective perception. b. semantics. c. filtering. d. information overload.

C

Rorey's project team has worked together for so long that they seem to think as one. They requested to remain together for future projects because they are so productive and happy working together. This demonstrates the concept of a. task commitment. b. social loafing. c. cohesion. d. groupthink.

C

Sydney is the human resource manager at Alba Company. She needs to lay off twenty employees who are all located at her facility. Which communication channel is best for delivering the layoff information? a. videoconferencing b. telephone conversation c. face-to-face conversation d. email

C

The ideal size for a team most depends on the a. number of employees in the organization. b. KSAs of team members. c. task at hand. d. company.

C

The perception labeled "instrumentality" is a result of asking oneself: a. Am I trained to do the job? b. Will my effort lead to high performance? c. Will my performance lead to desired outcomes? d. Do I find specific outcomes desirable?

C

What is a benefit of using jargon in workplace communication? a. It delays communication. b. It obscures the message. c. It reinforces shared knowledge. d. It can cause receivers to feel superior.

C

When writing a team contract, questions about who to contact if you cannot make a meeting and how often the team meets are part of which contract element? a. team development training b. team benefits to the organization c. team communication d. team participation

C

How does a group differ from a team? d. Groups are always smaller and more cohesive than teams. a. In a group, individuals have personal agendas. In a team, personal agendas are totally suppressed. b. A group works independently on their own goals; a team is assembled to accomplish mutual goals. c. A group is a cohesive coalition of people; a team is a collection of people.

C.

A professor decides to post the syllabus on the university's web-based site. She emails all her students prior to the start of the course, saying, "Your syllabus is available on our online learning management system. I will not be providing a copy to you." Students come to the first class and ask why they are not receiving a syllabus. This question represents what aspect of the communication model? a. noise b. message c. medium d. feedback

D

Arielle is part of a team charged with developing a new name for a product. This is a(n) ________ task. a. development b. problem-solving c. production d. idea generation

D

If students try to go online to view a posted syllabus and the university's computer system keeps shutting down as they try to access it, the students are dealing with what aspect of the communication model? a. medium b. message c. feedback d. noise

D

Interactional justice is understood to be a. the degree to which fair decision-making procedures are used to arrive at a decision. b. the belief that high levels of effort will lead to high performance. the degree to which people are treated with respect, kindness, and dignity in interpersonal interactions. c. the degree to which outcomes received from the organization are perceived to be fair d. the degree to which people are treated with respect, kindness, and dignity in interpersonal interactions.

D

Jake wonders if his late nights at the office over the past year have boosted his overall performance. This is an example of which aspect of expectancy theory? a. Valence b. equity c. instrumentality d. expectancy

D

The implication of the ERG theory is that we need to recognize a. how to reward employees better. b. group behaviors may influence individual behaviors. c. job design is critical to motivation. d. multiple needs may be driving an individual at a given point.

D

The simple premise of Maslow's hierarchy of needs theory is a. more than one human need operates at one time. b. all employees are motivated by similar treatment. c. individuals acquire three types of needs from their life experiences. d. human beings have needs that are hierarchically ranked.

D

To influence instrumentality, managers can a. ensure that the environment facilitates performance. b. encourage people to believe their effort makes a difference. c. give employees choice over rewards. d. consistently reward high performers.

D

When conducting a performance review, begin with a. suggestions for improvement. b. recent events. c. completing the performance appraisal form. d. instances of positive performance.

D

When reinforcers follow all examples of positive behavior, you are using a ________ of reinforcement. A. variable ratio B. fixed ratio schedule C. equity ratio D. continuous schedule

D

When Jason got to work, he had 40 emails waiting for him, as well as five phone calls to return and three people waiting outside his office to speak with him. What is most likely causing Jason's communication stress? a. multitasking b. selective perception c. emotional disconnect d. information overload

D.