Professional Communications Chapter 1 and 2
First Draft
Getting your thoughts on paper
Effective Communication
Considering the audience and adapting the message to their needs
Plan for Effective Meetings
Creating an agenda and distributing it in advance
Benefits of being a good communicator
Creating stronger relationships, accelerating career success, generating stronger sales, improving self-esteem
Evaluating
Critically reviewing and judging what you hear
Writer's Block
Result of procrastination or impatience
Solid Understanding of Communication
Understanding intent, content, and emotion behind communication
Persuasive Communication
Understanding the perspective of the audience
Reading Your Audience
Understanding their interest via questions, body language, and cues
Comprehension
Understanding what you hear and read
Goals
Keeping purpose and desired outcome in mind when writing
Two Categories of Conflict
Cognitive (reasoning) and Affective (emotional)
Primary Data
Collecting your own data for research
Face to Face
Communicating a detailed explanation in person
Employers looking for
Competence, credibility, confidence
Interpretation
Analyzing the meaning of what you hear, read, or see
Choosing Medium
Based on the needs of the audience, not convenience
Analysis
Determining the best medium to deliver your message
Email Rules
Do not assume privacy, company has the right to read emails
Voice Mail Messages
Focus on one topic
Passive Listening
Forgetting someone's name after being introduced
Audience
Individual person or persons for whom the message is intended
Active Listening
Learned skill that requires focusing on the speaker
Outlining
Logical and easy way to plan the organization of a message
Writing Skills
Make you more valuable to an employer
Conciseness
Message uses no more words than necessary to accomplish its purpose
Medium
Method used to deliver a message (ex. email, text)
Adaptable
Modifying presentation based on the needs of the audience
Listening
Most used skill in the workplace
Body Language
Nonverbal communication as important as verbal communication
Facial Expressions
Not universal throughout all cultures
Barriers
Obstacles that get in the way of effective communication
Interpersonal Communication
Ongoing process of interacting with others, exchanging information, and achieving understanding
Ethics
Principles used to guide decision making and do the right thing
Persuasion
Process of influencing your audience to agree with your point of view
Strategic Communication
Purposeful, audience-oriented, and persuasive communication
Communication Process
Putting ideas into words, images, or actions during encoding
Team
Two or more people with a shared commitment and collaboration towards a common goal
Purposeful Communication
Well-structured, concise information with a specific point to convey
Collaboration
Working together to achieve a common goal
