Project Management Chapter 10
Communications Management Plan
A(n) _____ is a document that guides project communications
Communications Management Plan
A(n) _____ must include suggested methods or technologies for conveying the information
SharePoint Portal
A(n) ______ allows users to create custom Web sites to access documents and applications stored on shared devices
Agenda
A(n) ______ forces meeting organizers to plan the meeting and gives potential participants the chance to decide whether they need to attend
Wiki
A(n) _______ is a website that enables anyone who accesses it to contribute or modify the content
Well-run Meeting
A(n) ________ can be a vehicle for fostering team building and reinforcing expectations, roles, relationships, and commitment to the project
Facial Expression
According to research by Albert Mehrabian, which of the following is NOT a way that information is communicated in a face-to-face interaction?
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking
Meeting
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium for giving complex instructions.
Purpose
All meetings must have a(n) _____ and intended outcome
Blogs
An example of pull communications is ______
Voice mails
An example of push communications is _______
Performance Reporting
An important technique for _____ is the status review meeting
Call Phil in for a private meeting to appreciate his work
As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with
Increases, Increases
As the number of people involved in a project _____, the complexity of communications _____.
Communicating routine information
E-mail communications is most suited for:
Executing
Managing communications is part of the ______ process of the project communication management
Communicate
Many experts agree that the greatest threat to the success of any project, especially information technology projects, is a failure to _______
Virtual
Many information technology professionals work on _____ projects where they never meet their project sponsors, other team members, or other project stakeholders
Portfolio Management
Microsoft Office Enterprise Project Management Solution has a(n) _____ tool that provides a centralized and consolidated view of programs and projects
Limit
Project managers should try to _____ the size of teams or sub teams to avoid making communications too complex
Stakeholder Communications
The _____ analysis includes information such as the contact person for the information, when the information is due, and the preferred format for the information
Subject
The ______ line for any e-mail messages you write should clearly state the intention of the e-mail
n(n-1)/2
The formula to determine the number of communication channels is _____, where n is the number of people involved.
Lessons Learned Report
The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences
Project Life Cycle
The main goal of controlling communications is to ensure the optimal flow of information throughout the entire _____
Planning Communications
The output of the _______ process is a communications management plan
Planning Communications Management
The outputs of the _____ process are communications management plan and project documents updates
Meetings
Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders?
If the entire message can fit in the subject line, then put it there
Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?
Information is sent to recipients without their request
Which of the following is true of push communication?
Short face-to-face meetings
Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?
How much more money will be needed to complete the project?
Which of the following questions is typically addressed by a project forecast?
Face-to-Face
While trying to assess commitment of project stakeholders, a(n) _____ meeting or a Web conference might be the most appropriate medium to use
Status Reports
______ address where the project stands in terms of meeting scope, time, and cost goals
Project Archives
______ are a complete set of organized project records that provide an accurate history of the project
Language Barriers
______ can create communication problems; words may have different meanings in different languages
Progress Reports
______ describe what the project team has accomplished during a certain period
Performance Reports
_______ are normally provided as status reports or progress reports
Interactive
_______ communication happens when two or more people to exchange information via meetings, phone calls, or video conferencing
Status Reports
_______ describe where the project stands at a specific point in time
Planning Communications
_______ involves determining the information and communications needs of the stakeholders
Team Leaders
_______ often create consolidated progress reports based on the information received from team members
Forecasts
_______ predict future project status and progress based on past information and trends
Controlling Communications
________ monitoring and controlling project communications to ensure that stakeholder communication needs are met
