Project Management Final Ch 8-13

What are the three main processes in project communications management? Briefly describe each process.

Planning communication management: determines information and communication needs of stakeholders Managing communication: creating, distributing, storing, retrieving, and disposing of project communication based on the communication management plan Monitoring communications: ensuring stakeholder communication needs are met

The process of source selection involves evaluating proposals from sellers, choosing the best one, negotiating, and awarding the _____.

contract

Three types of cost-reimbursable contracts include cost plus incentive fee, cost plus fixed fee, and _____.

cost plus percentage of costs

Recognizing an employee as the "Star Performer of the Month" would be satisfying the ______ need of the Maslow's hierarchy of needs. esteem safety self-actualization physiological

esteem

Project managers should try to ___ the size of teams or sub teams to avoid making communications too complex.

limit

______ means more resources than are available are assigned to perform work at a given time.

overallocation

Procurement statements of work are an output of the _____ process.

planning

Briefly describe the four processes involved in human resource management.

planning human resource management, acquiring the project team developing the project team managing the project team

A(n) _____ system provides the ability to easily organize, find, and archive procurement-related documents.

records management

A(n) _____ or draft contract often provides the basis for defining and finalizing work requirements.

request for proposal

___ is the amount of satisfaction or pleasure received from a potential payoff.

risk utility

Risk utility rises at a decreasing rate for a ____ person. risk-indifferent risk-averse risk-neutral risk-seeking

risk-averse

In a ________, the closer data points are to a diagonal line, the more closely the two variables are related.

scatter diagram.

The _______ analysis includes information such as the contact person for the information, when the information is due, and the preferred format for the information

stakeholder communications

______ measures how much variation exists in a distribution of data

standard deviation

_____ contracts are a hybrid of fixed-price and cost-reimbursable contracts.

time & meterial

A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content. forum wiki blog intranet

wiki

_______ often create consolidated progress reports based on the information received from team members

Team leaders

Adding more people to a project that is falling behind schedule often causes more setbacks becaue of the increased complexity of communications. True or False

True

All contracts should include specific clauses that take into account issues unique to the project. True or false

True

Esteem needs include recognition, prestige, and status in Maslow's hierarchy of needs. True or False

True

Improving an organization's ability to communicate requires a cultural change in an organization that takes a lot of time, hard work, and patience. True or False

True

In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occur. True or False

True

Legitimate power involves getting people to do things based on a position of authority. True or False

True

The Monte Carlo analysis can predict the probability of finishing by a certain date ro the probability that the cost will be equal to or less than a certain value. True or False

True

Validated changes and validated deliverables are the outputs of the quality control process. True or False

True

___ are unplanned responses to risk events used when project teams do not have contingency plans in place. Contingency plans Fallback plans Triggers Workarounds

Workarounds

After planning for procurement management, which of the following does the next process involve? - Using expert judgement in planning purchases and acquisitions - Sending appropriate documentation to potential sellers - Determining the evaluation criteria for the contract award - Developing procurement statements of work

- Sending appropriate documentation to potential sellers

Six Sigma's target for perfection is the achievement of no more than __________ defects, errors, or mistakes per million opportunities.

3.4

A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members.

5

_______ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory. Sigmund Freud Abraham Maslow Philip Zimbardo Carl Jung

Abraham Maslow

How are RFPs different from RFQs? What are some of the requirements of writing an RFP?

An RFP is used to solicit proposals from prospective suppliers. An RFQ is used to solicit quotes or bids from prospective suppliers. When writing an RFP, the writer must precisely describe what they want to procure, include what sellers are included in the proposal, and the evaluation criteria. Contract planning experts who know company policy and legality should be involved in writing an RFP.

Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position. True or False

False

Improving an organization's ability to communicate is an easy process. True or False

False

Legitimate power involves using personal knowledge and expertise to get people to change their behavior. True or False

False

Validated changes and validated deliverables are the outputs of the quality assurance process. True or False

False

___ are the system's special characteristics that appeal to users. Features Yields Metrics Outputs

Features

______ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings. Douglas McGregor Frederick Herzberg Abraham Maslow David McClelland

Frederick Herzberg

_____ involves determining which risks are likely to affect a project and documenting the characteristics of each. Identifying risks Planning risk management Performing quantitative risk analysis Performing qualitative risk analysis

Identifying risks

____ involves deciding how to approach and plan the risk management activities for the project. Performing quantitative risk analysis Performing qualitative risk analysis Identifying risks Planning risk management

Planning risk management

____ correct(s) or prevent(s) further quality problems based on quality control measurements. Acceptance decisions Rework Process adjustments Decomposition

Process adjustments

_____ correct or prevent further quality problems based on quality control measures. Acceptance decisions Rework Process adjustments Decomposition

Process adjustments

_____ involves doing whatever you can to make sure the positive risk happens. Risk enhancement Risk acceptance Risk sharing Risk exploitation

Risk exploitation

____ involves reducing the impact of a risk event by reducing the probability of its occurrence. Risk avoidance Risk acceptance Risk mitigation Risk transference

Risk mitigation