Project Management Module 2
Remind the designer about the project's scope and the effects of internal scope creep.
A designer on your project team suggests making changes to the product's logo just prior to launch. What's a strategy that could help avoid this internal scope creep?
relevant
As a project manager, you're using the SMART criteria to craft goals for your team. During the process, you ask yourself if a goal is aligned to the organization or the company's goals. Which SMART criteria does this question represent?
Change the project scope
Consider the following scenario: The Director of Product requests that the project manager do what they can to finish the project early. However, the Director also states that they cannot spend any additional funds. Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product's request?
Include product delivery scheduling in the project scope.
Question 3 Consider the following scenario: The Janco Car Company is about to deliver new cars to its affiliate dealerships. Right before shipping, several dealerships say they cannot receive the cars because of showroom schedules. Janco had not planned for the various dealerships' showroom schedules. The dealerships ask for Janco to reorganize the car shipping schedule, costing Janco hundreds of thousands of dollars. Which of the following steps could Janco have taken to help prevent scope creep? 1 point
Remind the team that any process changes will change project scope and may create unknown risks for the project.
Suppose as a project manager you receive a request from a team member to change a process they believe will make their work more efficient. However, you know that the change may increase the workload for other team members and extend the project's completion date. How do you best address this potential internal scope creep?
deliverables
The goal of a project helps to determine the
Improve the customer satisfaction survey score by 15%. Meet production deadlines 95% of the time. Distribute 98% of the product on time to dealerships.
The objective for a car company is to launch a new series of cars. Which three of the following could be examples of key results? 1 point Improve the customer satisfaction survey score by 15%. Meet production deadlines 95% of the time. Distribute 98% of the product on time to dealerships. Create a best-in-class midsize sedan.
Define the project's requirements. Suggest alternative solutions to your customer's or stakeholder's proposed changes.
What are some tactics to handle external scope creep? Select all that apply. 1 point Tell team members to ignore outside requests that will add project tasks. Limit communication outside the team once the project begins Define the project's requirements. Suggest alternative solutions to your customer's or stakeholder's proposed changes.
Consider if the goal matches the organization's other needs and priorities.
What can you do to determine if a goal is relevant?
Launch
What is the project management term for delivering the final result of your project to the client or user?
Landing While the launch is when you complete your project, the landing is once you determine it works and you satisfy your success criteria.
What is the project management term for meeting the success criteria you establish at the beginning of the project?
A tangible outcome produced at the end of a task
What's a project deliverable?
Break down the goal into smaller parts
What's a strategy to determine if a goal is attainable?
time scope cost
When using the triple constraint model, what are the three restrictions a project manager refers to? Select all that apply.
Successfully process 50 online orders Increase the number of website visitors by 25%
Which of the following are examples of key results? Select all that apply. 1 point Successfully process 50 online orders Increase the number of website visitors by 25% Implement online ordering Launch a website redesign
Objectives should be motivational and inspiring. Key results should be tactical and specific. OKRs are a resource that should be linked to the project plan.
Which of the following are objectives and key results (OKRs) development best practices? Select all that apply. 1 point Objectives should be motivational and inspiring. Key results should be tactical and specific. OKRs are a resource that should be linked to the project plan. Each key result should have 2-3 objectives
Changing a project after it begins
Which of the following best describes scope creep?
Items within the project boundaries that are contributing to the project's overall goal and items that are not
Which of the following best describes the difference between in-scope and out-of-scope? Problems the project manager can easily recognize and problems the project managers cannot recognize Tasks you believe your team should complete first and tasks the team believes they should complete first Items within the project boundaries that are contributing to the project's overall goal and items that are not Goals you believe your team needs to meet and goals the stakeholders believe the team needs to meet
Success criteria
Which of the following indicate whether a project manager accomplishes what they set out to do?
A 20% increase of participation time within an app.
Which of the following is an engagement metric? 1 point Number of new customer sign-ups for a subscription. A 35% increase of first-time customers. A 20% increase of participation time within an app. Double the amount of initial orders.
Achieve a 20% improvement in customer satisfaction ratings based on post-support survey results
Which of the following is an example of a measurable goal? Select all that apply. 1 point Reduce employee turnover Increase market reach Achieve a 20% improvement in customer satisfaction ratings based on post-support survey results Increase product revenue by 5%
The deliverable to present your project's pre-launch event at a three-day, in-person conference is now an online conference. The switch reduces the costs associated with event space, travel, and people resource time.
Which of the following scenarios best represents a project that is going out-of-scope? 1 point The deliverable to present your project's pre-launch event at a three-day, in-person conference is now an online conference. The switch reduces the costs associated with event space, travel, and people resource time. During the project weekly meeting, the project manager learns the main vendor will increase the cost of raw materials by 20% due to an international shortage. The manufacturer of one of the project deliverables just lost power after a large storm. They don't expect to be in production for one week, delaying the project timeline. During the project weekly meeting, the project sponsor adds a new deliverable requirement that costs $10,000 USD. This addition surpasses the budget by $5,000 USD.
During the project weekly meeting, the project sponsor adds a new deliverable requirement that costs $10,000 USD. This addition surpasses the budget by $5,000 USD.
Which of the following scenarios best represents a project that is going out-of-scope? The deliverable to present your project's pre-launch event at a three-day, in-person conference is now an online conference. The switch reduces the costs associated with event space, travel, and people resource time. During the project weekly meeting, the project manager learns the main vendor will increase the cost of raw materials by 20% due to an international shortage. The manufacturer of one of the project deliverables just lost power after a large storm. They don't expect to be in production for one week, delaying the project timeline. During the project weekly meeting, the project sponsor adds a new deliverable requirement that costs $10,000 USD. This addition surpasses the budget by $5,000 USD.
The project team releases a new product.
Which of the following scenarios best represents project launch? 1 point The client agrees to the initial timeline and budget. The project manager works with stakeholders to develop project goals and deliverables. The website development team researches a specific audience through sales data analysis. The project team releases a new product.
success criteria Stakeholders and the project manager define the success criteria at the beginning of a project.
Which of the following terms tells you whether or not the project is successful?
The project manager checks back on the project in five years to see if the training program produces a 20% increase in the county's recycling rate.
Which scenario demonstrates project landing? 1 point The project manager checks back on the project in five years to see if the training program produces a 20% increase in the county's recycling rate. The project manager considers positive feedback from the project sponsor as enough evidence to assume success and reports the project complete. The car company Janco launches a new car series called the Cruiser ST. The launch is successful and all the dealerships request more models. The Director of Product requests to reduce the budget by 25% but the final outcome still needs to look and function as originally agreed.
Can it be reasonably reached? What do I want to accomplish? Who is involved?
Which three questions should you ask yourself to make a goal specific?
adoption and engagement Adoption refers to how the customer uses the product without any issues. Engagement refers to how often customer interaction happens over time.
Which two terms are customer-related metrics to consider for success criteria?
stakeholders and customers The success criteria should be clearly agreed upon at the beginning of the project. The stakeholders and customers ultimately judge if the team meets the success criteria.
Who will ultimately judge if the project meets its goals, deliverables, requirements, and other success criteria?
