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Positive language can result in all of the following except ______?

polarization

Describe your Johari Window. Which area or areas are largest for you? Smallest?

The largest areas for me in my Johari Window is the blind area. The smallest is probably the open section. I'm not very open to people and I don't know a lot about myself.

Which of the following is the most effective example of a thesis statement?

The main cause of global warming is human behavior.

A masculine culture values men more than women.

True

Fred's opening is informal.

True

High-context cultures emphasize nonverbal messages.

True

Perceptions are shared through communication.

True

Intrapersonal communication skills help create ________.

self-awareness and self-esteem

What are the stages of perception?

sensory stimulation, organization, interpretation

You can avoid culture shock by ____________.

studying other cultures

Any group of people will also consist of a number of ____________.

subgroups

Which of the following would probably be the most effective choice for a speech topic?

the migration habits of Tasmanian wombats

Cultural context is ____________________.

the relative emphasis cultures place on nonverbal communication

Which of the following would probably be the best choice for a speech topic?

the spawning habits of great white sharks

Individuals change over ____________ and _____________.

time; place

Which of the following is a reason men communicate?

to accomplish a task

Which of the following is not a reason men communicate?

to entertain an audience

All of the following describe the purpose of informative speeches except:

to impact what the audience believes or does

All of the following describe the purpose of persuasive speeches except:

to teach the audience how to do something

It is crucial to choose a(n) _____________ that is both important and appropriate.

topic

Which of the following is not an impact of negative language?

It can cause compromises.

Why is it important to focus on others' needs when communicating online?

It is important to consider others needs so that your online communication is not harmful to others and to your relationships.

Why should you avoid typing in all capital letters?

It is interpreted as yelling.

What does "content focused" mean?

It means that communication focuses on details and information gathering.

Which of the following is not a reason to avoid bias?

It upsets a lot of people.

Which of the following statements about public speaking is not true?

Its message is usually exchanged rather than continuous.

1097-05-02-01-00_files/i0280000.jpg Victor has been given the assignment to deliver a 5-7 minute speech on the topic of "The Right to Vote" to his ninth grade US Government class. Help Victor decide on a specific purpose by giving him 1 or 2 suggestions for a narrow persuasive speech topic, and 1 or 2 suggestions for a narrow informative speech topic.

Narrow persuasive topic: WHY THE LEGAL VOTING AGE SHOULD BE LOWERED TO 16 IN THE U.S. Narrow informative topic: THE CONTRIBUTION OF ELIZABETH CADY STANTON AND LUCRETIA MOTT TO WOMEN'S SUFFRAGE IN THE U.S.

If you are in a conflict, which steps should you take in order to utilize the two tools described in the Conflict Management Skills website? a. explain your side, try to understand the other person, focus on your needs, and listen to the other person, compromise b. listen to the other person, try to understand the other person, focus on your needs, focus on their needs, compromise c. put your needs aside, focus on their needs, listen to the other person, compromise d. listen to the other person, try to understand the other person, put your position aside, focus on both yours and their needs, compromise

Not A or C

Which conversation is an example of interpersonal communication? a. Neither b. Both 1 and 2 c. 1 d. 2

Not A or C

Other than personal appearance, what are the other four nonverbal message channels that we use to communicate? a. personal political views; personal hygiene; group identification; and impersonal (public) space b. covert body movements; personal hygiene; impersonal (public) space; and status c. physical characteristics; body movement or stillness; personal possessions; and personal preferences about spending time d. personal space; social space; and impersonal (public) space; and time

Not B

Cultural context is ____________________. a. the emphasis cultures place on eye contact b. the relative emphasis cultures place on nonverbal communication c. the emphasis cultures place on written verbal communication d. the emphasis cultures place on learning about other cultures

Not D

What is the main problem with the following critique? "There is still some room for improvement, but overall I thought your speech was well organized and engaging. I particularly liked the visual aid with the bicycle, and the length was just right." a. It is not behavior focused. b. It is not objective. c. It is not constructive. d. It is not specific.

Not D

Which of the following would be the most effective thesis statement for a persuasive speech?

Often dismissed because it is animated, The Simpsons treats the issue of ethnicity more powerfully than did the critically praised All In The Family.

How can a person avoid polarization?

One can avoid polarization by using positive language in order to reach a compromise. You should also try to avoid using absolutes in your language.

Which of the following is not necessarily something you must consider when choosing a topic for a speech?

One must consider all of the above when choosing a topic.

Jordan has just stepped up to the podium and is about to begin her speech. What is the most effective way for her to begin?

Open with an attention getting question, story, or anecdote, then quote her thesis statement.

How can our perceptions help us to choose the channel for our message?

Perceptions about our receiver can help us to decide on the most appropriate channel.

List 3 ways perceptions can influence communication.

Perceptions help us to decide on a channel Perceptions help us to choose a message Perceptions are shared through communication Perceptions can be created through communication

What is polarization?

Polarization stems from negative language. It is when both people or groups take the most extreme opinion of a matter and begin to use absolutes in their language.

Elaine is going into Pakistan for the first time and staying with a Muslim family. She has never left the U.S. and is quite intimidated by the prospect of encountering a new place. What can she do in order to ensure non-biased language?

Possible Answer: Elaine can do several things in order to avoid conflict created by biased language. She could be mindful of the words she uses. She can also try to identify and confront her stereotypes about the Pakistani culture and Islam. In this way she can avoid offending her host family.

Describe a situation in which you have used direct perception checking.

When my friend is down and her head is hanging low, I ask her how and why she is down.

Which of the following statements about developing an effective, audience-focused thesis statement is false?

When the audience hears the thesis, it should be clear that the least important goal of your speech is to inform the audience about your topic.

Apprehension is best defined as:

a feeling of anxiety or fear that something bad will happen

Online, it is easy to think of communication as "computer to ____________" rather than "_________ to ___________".

computer, person, person

Acknowledging controversy and asking for careful consideration are two ways to adapt to which type of audience feedback?

disagreement

Whenever you communicate online, remember _______________.

everything you put online is available forever

All of the following represent how audiences can exhibit diversity, except:

number, size, location, and communication barriers

How does self-esteem affect one's ability to communicate?

Someone who has a high self-esteem is more likely to choose to communicate, and communicate effectively, than someone who has a low self-esteem. Someone with a low self-esteem is more likely to minimize or avoid communication.

Which of the following directions about how to develop an effective thesis statement is false?

State several central ideas in your thesis statement.

Which of the following statements is accurate?

Stereotypes can keep us from creating accurate perceptions.

Which of the following does not illustrate the survey method of choosing a speech topic?

Steven watches the news carefully jotting down ideas from the top headlines of the day.

What are the benefits of studying and understanding other cultures?

Studying other cultures will prepare you to interact in a global society, it can help you avoid culture shock and will make you a better communicator over-all.

Write a summary of the communication differences between men and women.

Summaries should include an explanation of the differences in why, how and what men and women communicate.

Public speaking is a unique form of _____________.

communication

Ron is preparing for a two-day presentation to a large audience at a seminar that he conducts every year. He should:

Both b. and c. above.

"Justin- I cannot believe you said that to me. What a jerk. You know what!? Don't ever talk to me again. Seriously-we're finished. DROP DEAD." Rewrite this email to reflect netiquette guidelines.

"Justin- I'm very disappointed in you. How could you be so rude to me. Could you please explain your motives for saying such rude things?"

"Mothers should remember that a nutritious breakfast is more important for a child than it is for an adult." Please select the best answer from the choices provided

"Parents should remember that a nutritious breakfast is more important for his or her child than it is for an adult."

Which of the following statements is most likely to cause polarization?

"This is too hard!"

Which statement reflects a culture that values collectivism?

"We need to work together to ensure our projects success"

Which of the following words reflects a regional culture within the United States?

"Y'all"

Which of the following statements is an example of verbal abuse?

"You're ugly."

Which of the following statements is an example of verbal abuse?https://quizlet.com/create-set#add-row

"You're ugly."

from "I Have a Dream," by Martin Luther King, Jr. Which of the following phrases is an example of positive language from this speech?

"deeply rooted in the American dream"

Which of the following is not an example of biased language?

"Everyone has a right to his or her opinion."

Which statement is an example of a positive opening?

"Excuse me Mrs. Patterson, do you have a moment to speak with me?"

Which of the following is an example of ageist language?

"Get a move on, old man!"

Which of the following is an example of gender biased language?

"Hey guys!"

Which statement can help build a person's self-esteem?

"I am really proud of you."

Which of the following is an example of biased religious language?

"I can't stand Mormons-they still practice polygamy!"

Which statement would most likely improve a person's mood and attitude?

"I'm sure you'll do fantastic next time."

Erin and Mel are having marital problems. Which of the following would help their relationship?

"Can we talk about this?"

Which conversation uses a nonverbal opening?

Jerry and Elaine are talking at lunch. Jerry: "Did you have a good weekend?" Elaine: "Yeah, how about you?" Jerry: "It was pretty good except my neighbor kept dropping in unannounced." Elaine: "Did you hear about George?" Jerry: "No." Elaine: "He has been coming in to work late a lot and I think the boss is going to fire him." While Elaine is saying this, Jerry is putting his finger to his mouth to shush her while George walks up from behind. Version 1: George walks away. He never talks to Elaine or Jerry again. Version 2: George confronts Elaine, saying "I am angry about what you have been saying. I do not want you spreading rumors about me. If you have a problem, please see me about it." Version 3: George yells at Elaine to shut up and then confronts his boss demanding to know why he's going to be fired. Version 4: George demands that Elaine tell him where she heard that. Elaine tells him not to worry about it and tries to crack a joke about how much the boss is late. Choose the answer that correctly identifies the conflict management styles represented by each version.

1- non-confrontational, 2- cooperative, 3- confrontational, 4- confrontational and non-confrontational

Match the correct order of preparation types to the following examples of each type: 1. Spend lots of time memorizing and practicing your introduction and conclusion. 2. Shake hands with audience members and breathe deeply to relax before your speech. 3. Arrive early and get familiar with the surroundings and equipment you'll be using to speak.

1. Mental 2. Physical 3. Logistical

Imagine that you have been asked to speak at a pep rally for your high school's football team on the day of a big game. You will be in front of the entire student body and will be tasked with celebrating the team's past wins and the skills of the coach and players in a 5 - 10 minute presentation. List at least 4 of the characteristics of public speaking (ie. message, channel, noise, audience, context, and delivery) that you should be most concerned with in preparing for this speech and explain why.

1. Noise - With such a large crowd and with the nature of the event (pep rally) there is the potential for a lot of noise interference from the crowd (shouting, cheering, noisy bleachers, etc.). 2. Delivery - The style of the presentation should be upbeat and exciting (it would not be a good idea to bore students at a pep rally). 3. Channel - Audio equipment will be necessary to be heard, visual aids (images of the team, the coach, etc., trophies, video clips from past games, etc.) would be very helpful, music or other audio clips, gestures and body language must be animated, etc. 4. Context - I should give careful thought to which moments from the team's past are most important to include, what contributions by the coach are most worthy of celebration, what is the purpose of this presentation, etc. 5. Audience - I should consider what the expectations of my peers are, as well as the teachers, the administrators, the football team, etc. 6. Message - I will need to carefully plan the words I will use, the visual aids and/or gestures I will use, the music and/or audio clips I will play, etc.

Jerry and Elaine are talking at lunch. Jerry: "Did you have a good weekend?" Elaine: "Yeah, how about you?" Jerry: "It was pretty good except my neighbor kept dropping in unannounced." Elaine: "Did you hear about George?" Jerry: "No." Elaine: "He has been coming in to work late a lot and I think the boss is going to fire him." While Elaine is saying this, Jerry is putting his finger to his mouth to shush her while George walks up from behind. Version 1: George walks away. He never talks to Elaine or Jerry again. Version 2: George confronts Elaine, saying "I am angry about what you have been saying. I do not want you spreading rumors about me. If you have a problem, please see me about it." Version 3: George yells at Elaine to shut up and then confronts his boss demanding to know why he's going to be fired. Version 4: George demands that Elaine tell him where she heard that. Elaine tells him not to worry about it and tries to crack a joke about how much the boss is late. In which version does George utilize some of the steps of Effective Conflict Management?

While both conversations include the five essentials of conversation, which one has an ineffective feedforward and closing?

There are ____ steps, or essentials, of interpersonal conversation according to the video lecture.

Nonverbal communication relies on _________________. a. multiple channels b. continuous feedback c. ambiguous interpretation d. finite and rigid language

Which of the following directions about how to develop an effective thesis statement is false?

A thesis in question form adequately indicates the direction the speech will take and what the speaker hopes to accomplish.

All of the following illustrate effective methods of choosing a speech topic except:

Albert chats with his friends online for several hours and then draws pictures and writes about his feelings in a notebook.

Which of the following is the most effective example of a thesis statement?

All nations must unite to address the 4 main causes of global warming: natural causes, pollution, increase in population, and deforestation.

The context in public speaking __________________.

All of the above

Which of the following is an example of how words affect people?

All of the above

Which of the following statements reflects certainty as a cultural value?

All of the above

Which of the following statements reflects one of the reasons men communicate?

All of the above

Which statement reflects a culture that would be categorized as "feminine"?

All of the above

All of the following are causes of apprehension except:

All of the above are causes of apprehension.

Which of the following is an example of possible noise in public speaking:

All of the above are examples of noise in public speaking.

Physical responses to the feeling of apprehension may include:

All of the above.

Which of the following is an effective way to involve and engage your audience during a speech?

All of the above.

Which of the following is an example of a physiological issue that may affect understanding?

An audience member is hard of hearing and cannot hear the speaker.

Imagine that you have been asked to speak at a pep rally for your high school's football team on the day of a big game. You will be in front of the entire student body and will be tasked with celebrating the team's past wins and the skills of the coach and players in a 5 - 10 minute presentation. Describe what types of specific intrapersonal, social, academic, and career benefits you might gain from this experience.

Answer should discuss possible benefits in the 4 areas, for example: 1. Intrapersonal - speaking to such a large group of my peers will require me to develop a great deal of confidence 2. Social - being the center of attention will help me practice entertaining others in a group setting, thus helping me make friends more easily 3. Academic - preparing for the presentation will help hone my researching skills, and delivering the speech will help me overcome my fear of giving presentations in front of the class 4. Career - learning how to give this sort of informational and motivational presentation may come in handy in a job someday when I have to give a presentation to my boss and coworkers

Imagine you have been assigned to complete a project with a classmate. Your cultural background has taught you to value collective behavior, while your partner has learned to value individual achievements. What difficulties may occur as you try to work together? What steps can you take to minimize the communication barriers in your relationship?

Answers will vary but should reflect an understanding of the differences between collective and individualist cultures.

Write a brief dialogue that demonstrates what men typically prefer to communicate.

Answers will vary but should reflect the following principles: areas of expertise, problem solving, content focused

Based on what you know about nonverbal communication, describe all the different types of nonverbal messages being conveyed in these photographs and how the children and grandparents are integrating nonverbal communication with their verbal communication.

Answers will vary, but should describe all the different types of nonverbal messages being conveyed in these photographs and how the children and grandparents are integrating nonverbal communication with their verbal communication. Example answers include: - The children are complementing their verbal communication with their body language. - The nonverbal communication of both the children and their grandparents is relying on multiple channels. - The grandparents are emphasizing their verbal communication with their body language.

Answers will vary, but should explain how the nonverbal communication in this scenario caused misunderstandings. Example answers include: - The rules governing nonverbal communication in Japan are very different than those in the U.S. - Nonverbal communication is ambiguous, and there are several people in this scenario who are all interpreting messages that seem foreign to them. - The multiple channels involved and the many ways in which verbal and nonverbal communication integrate make this situation complicated.

Write a brief dialogue that reflects how women generally prefer to communicate.

Answers will vary, but should reflect the principles of: nonverbal messages and value feelings.

How does self-esteem affect performance?

Both A and B

Which of the following is an example of how to overcome intercultural communication barriers?

Ask thoughtful questions

Scenario: Laura is offended by an offensive joke Jasmine told at their company party. Jasmine is surprised when she hears this and immediately works to repair her relationship with Laura. Jasmine asks for advice on how to avoid this in the future. In this scenario, which method for avoiding biased language is used?

Asking for feedback.

_______________ communication is confident, self-assured, positive communication.

Assertive

Sending 10 pictures of your recent vacation, to everyone in your email address book is a violation of which guideline?

Avoid sending large attachments

When something is _______________, it means that is has more than one possible meaning or interpretation. a. contradictory b. ambiguous c. biased d. polarized

Which of the following statements is not true? a. Nonverbal communication is tied to culture. b. Nonverbal communication is not governed by rules. c. Nonverbal communication is ambiguous. d. Nonverbal communication relies on multiple channels

1097-05-02-01-00_files/i0280000.jpg Victor has been given the assignment to deliver a 5-7 minute speech on the topic of "The Right to Vote" to his ninth grade US Government class. Give him 3 or 4 pointers on how to narrow his topic and decide on a purpose (whether to persuade or inform).

Be sure your topic is important and appropriate - Narrow your topic by conducting a survey, viewing news items, brainstorming, or searching encyclopedias, dictionaries, websites, etc. - Limit your topic by asking questions about it, drawing a tree diagram, or searching library directories - decide on a purpose by asking whether he wants to influence what the class believes or does (persuasive) or whether he wants to inform or teach the class something (informative) - decide on a specific purpose by relating it back to the narrow topi

How does reciprocity affect disclosure?

Because you should only disclose if your communication partner is also disclosing, reciprocity can help you to decide how much and when to self-disclose during communication.

All of the following are good tips regarding using humor in your speeches, except:

Begin your joke by saying, "Let me tell you a funny story."

_________ is an example of a word that has a different meaning in American English than in British English.

Biscuits

Which conversation is an example of interpersonal communication?

Both 1 and 2

Ruff1097-04-01-04-00_files/i0220000.jpgBuddy Ruff: Buddy, I understand you are upset that I took your bone. I should have checked with you first. But please don't point your paw at me. Buddy: I'll point my paw at you if I want to point my paw at you! Ruff: I apologize and I know we can work this out. We have been friends for too long. Buddy: (points both paws) I have put up with you for way too long. You always do stuff like this! Like last week... Choose the answer that correctly identifies Ruff and Buddy's conflict management styles.

Buddy is confrontational and Ruff is cooperative.

Communication often ____________, or combines, verbal and nonverbal messages. a. regulates b. repeats c. integrates d. contradicts

Emotional savvy gives you the ability to do all of the following, except: a. Accurately read the emotional cues others send. b. Respond with nonverbal cues that reflect emotional understanding and care. c. Confuse and confound others with words that contradict your true feelings. d. Know if the relationship is meeting your emotional needs.

Nonverbal communication is tied to _______________. a. constructs b. integration c. culture d. multiple channels

To join two or more objects to make a larger whole is to _____________ them. a. regulate b. compliment c. integrate d. correlate

Verbal and nonverbal communication can be integrated in order to do all of the following, except: a. Formulate b. Repeat c. Regulate d. Substitute

Which of the following is an example of using nonverbal communication to complement verbal communication? a. clapping after a performance, yelling/cheering during a sporting event b. holding up a hand to indicate you do not wish to be interrupted or to stop communication c. smiling while recounting an experience you found amusing d. crossing fingers to indicate lying

Hugh is giving an informative speech about U.S. Senate election campaigns. Which thesis statement do you recommend he use?

Candidates often use television advertising while campaigning for election to the Senate, because television reaches millions of people and thus has the ability to dramatically increase name recognition.

____________ is an example of a communication difference discussed in the article "Can't We Talk"?

Conflict vs. compromise

_____________ means helping to improve; promoting further development or advancement.

Constructive

Describe the differences between cultures that value certainty and cultures that value uncertainty.

Cultures that value certainty like communication to be direct and without ambiguity while cultures that value uncertainty do not like direct communication and can tolerate much more ambiguity.

Jane was sent by her Chicago-based company to a business convention in Tokyo, Japan. While at lunch, she and several other Americans in attendance sat together at lunch. As they laughed and enjoyed themselves, Jane noticed that many people glanced at them uncomfortably and whispered to each other. When Jane asked the young waitress what was wrong, the girl avoided eye contact with her, shook her head without saying a word, and quickly walked back to the kitchen. Which of the following is most likely the cause of confusion in this scenario? a. The rules governing nonverbal communication in Japan are very different than those in the U.S. b. Nonverbal communication is ambiguous, and there are several people in this scenario who are all interpreting messages that seem foreign to them. c. The multiple channels involved and the many ways in which verbal and nonverbal communication integrate make this situation complicated. d. All of the above are likely causes of confusion in this scenario.

Language is more _____________ and _____________ than nonverbal communication. a. ambiguous; regulated b. continuous; governed c. integrated; emphasized d. finite; rigid

The prosecutor repeated herself and spoke very loudly and clearly to the jury to help ____________ her point. a. illustrate b. illuminate c. demonstrate d. emphasize

Verbal and nonverbal communication can be integrated in order to do all of the following, except: a. Accent or emphasize a part of verbal communication b. Complement, or add meaning too, verbal communication c. Contradict one another d. "Turn off" nonverbal communication

Which of the following is an example of using nonverbal communication to repeat verbal communication? a. holding up a hand to indicate you do not wish to be interrupted or to stop communication b. clapping after a performance, yelling/cheering during a sporting event c. holding a finger over your mouth to 'shhh' someone, nodding your head to say yes d. gesturing towards the door while saying, "Let's go"

_____________ is a characteristic of communication that is unique to public speaking.

Delivery

_______________ is the manner in which your speech is presented.

Delivery

In which of the following scenarios are delivery and noise most likely the primary concerns of the speaker?

Erin is giving a motivational speech to a very large group of high school students seated on bleachers in the school's gymnasium.

Which of the following illustrates the best approach to managing apprehension?(1)

Ethan is about to give an important presentation to his boss. His hands are sweaty and his legs feel wobbly. He takes several deep breaths and imagines himself explaining clearly to his boss all his main ideas.

Ethnocentrism causes which of the following communication barriers?

Ethnocentrism causes people to develop negative attitudes about others.

Your teacher has given you the assignment to deliver a 5-7 minute speech about healthy eating to a group of elementary school children. Begin your preparation by narrowing your topic and deciding on a purpose (i.e.. to persuade or to inform), then write a specific thesis statement for your speech.

Example persuasive thesis: Cooking healthy foods can be fun, very tasty, and can teach you a lot about what you are eating. Example informative thesis: To be healthy, children need to eat lots of different foods. Grains, vegetables, and dairy products each benefit your body in a different way.

Your teacher has given you the assignment to deliver a 7-10 minute speech about gun control laws to your classmates. Begin your preparation by narrowing your topic and deciding on a purpose (i.e. to persuade or to inform), then write a specific thesis statement for your speech.

Example persuasive thesis: Gun laws are the cause of much violent crime in America, and should be changed to require all gun purchasers to undergo a psychological exam, an FBI background check, and an extensive training course prior to obtaining a permit. Example informative thesis: How gun control laws affect the crime rate has been the subject of much debate in America, with one side claiming it should be easier for Americans to purchase handguns, while the other side claims laws should be much stricter.

According to the lecture, the primary difference between men's and women's communication is how much each gender communicates

False

According to the lecture, the primary difference between men's and women's communication is how much each gender communicates.

False

Concrete terms can never be used in an abstract or symbolic way.

False

Conflict is harmful to a relationship.

False

It is important to avoid using a person's title in an email to avoid offending him or her.

False

Language is interpreted exactly the same way by every person.

False

Perception is a simple process.

False

The conversation between Fred and Sarah is an example of impersonal communication.

False

The primary difference between men's and women's communication is how much each gender communicates.

False

There are no commonly understood rules or guidelines for communicating online.

False

Things you write and post online are permanently removed once you delete them.

False

Most communication falls into one of two, very broad, categories: supportive communication and aggressive communication.

False.

__________ is an example of a term that is unique to a regional culture in the United States.

Fix'n

Ian is preparing for a speech that he was invited to deliver in front of an entire elementary school about racism in America. In order to be well prepared for his speech, he wants to phone the principal of the school ahead of time to find out more about his audience. Which types of questions should he ask?

He should ask questions about their ages, their gender, their ethnicity and cultural background.

Which of the following would be the most effective thesis statement for a persuasive speech?

High school graduates should be required to take a year off to pursue community service projects before entering college in order to increase their maturity and global awareness.

Describe a conflict you had recently with someone. Explain which style of conflict management you both used during the conflict. If it ended well, explain the steps of effective cooperative conflict management that helped create a positive outcome. If it ended badly, explain what steps of effective cooperative conflict management might have helped.

I got in a fight with a girl over a point. I used the manage problems and solutions step to create a positive outcome.

Describe your attitude towards school. Do you have a positive or negative attitude? Why?

I have a positive attitude towards school, because I believe that school is on of the most important events in life. Going to school, will help you achieve a college degree, and earn a well-paying job. A well-paying job could be used to support your family.

Who are you? Identify 3 characteristics of your self-concept (roles you fill, your likes/dislikes, your beliefs and values etc...)

I'm Katherine Nguyen, the daughter of Nick and Lynda Nguyen. I like playing sports such as tennis and running. I believe that people who cheat should be punished and disciplined. I believe that pursuing something you love, you will always feel more successful, than feeling bored and not enjoying a job, even if it pays higher than what you love.

Which of the following is not an example of verbal abuse?

I'm glad you're here.

Jane is feeling depressed after receiving a failing grade on a test. Which statement would help improve her mood and attitude?

I'm sure you'll do better next time.

What is the difference between indirect perception checking and direct perception checking?

Indirect perception checking does not involve asking questions; direct perception checking requires you to ask questions to clarify your perceptions.

_________________ is a disagreement or clash between two or more people.

Interpersonal conflict

All of the following students are attempting to limit their speech topics except:

Jasmine opens up one of her parents' encyclopedias and starts skimming each entry starting with the letter "A" while taking careful notes of everything that catches her interest.

Which of the following illustrates the best approach to managing apprehension?(2)

Jason, the valedictorian, hates being the center of attention, but is asked to speak in front of the whole school at the graduation ceremony. He writes his main ideas on notecards and practices his speech several times in front of his friends.

Lucy: "Mr. Smith is refusing to accept my science project because he says my paper isn't long enough! I just don't understand; I worked so hard on that and now it was all a waste of time." Peter: "Don't worry, you can always enter again next year." Lucy: "I don't know why I bother talking to you, you don't listen to a word I say!" What communication difference (or differences) led to the misunderstanding between Lucy and Peter?

Lucy and Peter's conversation reflects the emphasis women place on emotions and the emphasis men place on problem solving. Lucy expected Peter to understand her emotions while Peter offered a solution to the problem.

Lucy: "Mr. Smith is refusing to accept my science project because he says my paper isn't long enough! I just don't understand; I worked so hard on that and now it was all a waste of time." Peter: "Don't worry, you can always enter again next year." Lucy: "I don't know why I bother talking to you, you don't listen to a word I say!" What adjustments can Lucy and Peter each make to their communication, in order to avoid misunderstandings like this in the future?

Lucy can express that she simply wants Peter to listen and offer support, without trying to solve the problem. Peter can try to refrain from offering advice and simply express his empathy for Lucy's feelings.

You have been asked to speak to the school board and the entire administrative and teaching staff at your school about your experience as a student and what improvements you feel could be made at your school. Please list the specific steps that you will take to learn about and adapt your speech to your audience.

Make inferences - Collect data - Ask questions before presenting - Survey - Analyze diversity - Preparation adaptations - Ask "what if" questions - Presentational adaptations - Focus on audience feedback

We _________ perceptions when we attribute our own thoughts and feelings to our perceptions of others.

NOT misinterpret

How are perceptions created?

NOT neither A nor B

Which of the following is an example of how our brains organize our perceptions?

NOT putting information into sequential order

Scenario: Sheree visits her mother in her retirement home. They catch up on each other's lives, and soon enough they get into an argument about Sheree and her unwillingness to have children. The argument always escalates at this point but this time Sheree takes a moment to reflect on the reason behind her mother's persistence in having a grandchild. Sheree remembers that out of all her siblings, she is the only one who is married and perhaps this is why her mother is anxious. She comes to a decision that she will hear out her mother's side of this argument and to keep in mind that her mother just wants what is best for her. In this scenario, which method for avoiding biased language is used?

Making an effort to understand others.

List the reasons men communicate.

Men communicate in order to: share information and accomplish a task.

The purpose of learning about your audience, asking questions before presenting, and analyzing the diversity of your audience is to be able to:

NOT understand basic characteristics of the audience

"Hey- I dropped an application off last week and was wondering if anyone had a chance to look over it yet. Get back to me, please." Rewrite this email to reflect netiquette guidelines.

Mr. Morris, I dropped an application off last week and was wondering if anyone had a chance to look over it yet. Thank you for your time. Sincerely, Katherine Nguyen

Which of the following is not included in the Johari Window?

Mysterious Self

All of the following describe the purpose of persuasive speeches except:

NOT to impact what the audience believes or does

Observing, collecting data, surveying, and making inferences are all examples of an attempt to:

NOT analyze diversity learn about your audience

For your speech to be effective, you must carefully consider what your specific _____________ is.

NOT audience purpose

During the ____________ of culture shock a person is excited about and interested in all of the new cultural experiences he/she is having.

NOT introduction stage

How can you avoid using biased language?

Possible Answer: There are many possible way to avoid using biased language. You can do this by trying to develop an awareness or being thoughtful about the words you choose. You can also identify and confront stereotypes. Get to know the individual rather than relying on a stereotype. Making an effort to understand others is also key. If you put yourself in their shoes, you can identify with them more and make more of an effort to avoid using biased language. Lastly asking for feedback and consciously choosing inclusive language are good ways to avoid biased language.

Describe 3 aspects of your Open Self.

Primitive creature which is keen on personal survival, comfort and advantage. Only cares about yourself. Social creature which wants to fit in and enjoys tending to people. Easily accommodates to other people unless angry sad or hurt. Reasonable creature which tries to anticipate the future while looking for knowledge, justice and meaning of things. Operates with logic but has little influence on anything other aspect

The title of Michelle's speech is: Our Privacy on the Internet Should Be More Protected. Which of the following would be the best thesis statement for her speech?

Privacy on the Internet should be more protected with a stricter ban and harsher penalties for identity theft, because each person has the fundamental right to have absolute control over his or her personal information.

Which of the following best illustrates how public speaking can help you improve your social skills?

Rather than get into a heated argument with your parents, you are able to calmly and rationally explain to them why you feel your curfew should be more flexible.

Gerald has just finished presenting the main points of his speech. Which of the following is the best way for him to conclude?

Restate his thesis and end with a memorable narrative or quotation.

Sara's mom is very angry when Sara arrives home late. Her mother says she is very disappointed in Sara and asks her why she is late. Sara responds to her mother by saying nothing, quickly walking to her room and slamming the door. An effective conflict manager would have responded to her mom's questions in which of the following ways?

Seeking to solve the conflict, an effective conflict manager would try to understand her mother's point of view. She would stay calm and listen.

Which of the following is a possible benefit of self-disclosure?

Self-disclosure allows others to provide you with support.

Why is self-disclosure important in communication?

Self-disclosure builds positive, trusting relationships and encourages reciprocal disclosure.

How can self-disclosure help during a public presentation?

Self-disclosure can help to overcome the barriers between speaker and audience.

How can self-disclosure impact (both positively and negatively) your life at work or school?

Self-disclosure could negatively put you in positions where people are gossiping about you. Self-disclosure could positively put in a position where people are friendly to you and want to learn more about you.

______________ is essential for developing healthy self-esteem.

Setting realistic goals and expectations

She should ask questions about their cultural background and what sort of things they expect to learn from her speech.

In which of the following scenarios are audience and context most likely the primary concerns of the speaker?

Sheree has been asked to speak about social security to a mixed group of college students, business people, and senior citizens.

What is the difference between supportive and defensive communication?

Supportive communication focuses on resolving conflict through cooperation. Defensive communication, on the other hand, is about focusing on the conflict itself rather than solving it.

1097-04-01-04-00_files/i0350000.jpg Both donkeys are hungry. Both donkeys want their own pile of food. Explain how Effective Cooperative Conflict management steps result in a positive outcome

The Effective Cooperative Conflict management steps result in a positive outcome, by showing that the donkeys should manage their emotions, manage each other's feedback, manage their goal of getting the pile of food.

What are the major differences between a culture that values masculinity and a culture that values femininity?

The major differences are: cultures that value masculinity tend to value "traditional" male traits (such as assertiveness, achievement, heroism)and tend to value traditional gender roles, while cultures that value 'femininity' tend to value traditional female traits (such as sensitivity and peaceful relationships) and tend to place less value on traditional gender roles.

Charles is giving a persuasive speech, a speech encouraging action from the audience, about the United Nations. Which thesis statement would you recommend Charles use?

The organizational structure of the United Nations, namely consensus voting in the security council, makes it incapable of preventing war between major powers. The United States should propose the United Nations be given the ability to prevent war(s) in the future.

What is the primary difference between a culture that values collectivism and a culture that values individualism?

The primary difference is that collective cultures value the achievements of groups, while cultures that emphasize individualism value the achievements of individuals.

What is perception?

The process of taking in information from the world around us, using our senses.

If you were to add a "fourth self" to William James' model, what would it be? Why?

The pure ego could be the fourth self. The self can be divided into two classes which are indeterminism and compatibilism

What is netiquette?

The rules and guidelines for effective Internet communication.

What is the error in this statement? "I don't understand how we could disagree! We both witnessed the same accident!"

The statement doesn't acknowledge that everyone creates different perceptions.

Explain the three steps you can take to increase perceptual accuracy.

The three steps are 1. Increase awareness. This means that you take the time to increase your awareness of how and what you perceive. 2. Avoid stereotypes. This means you cannot assume your stereotypical beliefs are true; you have to work to avoid and overcome stereotypes. 3. Use direct and indirect perception checking. You have to continue to observe, ask questions about your perceptions or do a combination of both in order to ensure your perceptions are accurate.

Which of the following is the most effective example of a thesis statement?

There are 4 main causes of global warming.

How can you work on building positive relationships?

There are many ways to build positive relationships. One does need to focus their energy on creating supportive communication. There are several steps you can do to ensure this. You can describe your own feelings clearly, seek to solve problems, ask open-ended questions, empathize with others, promote equality and be flexible.

How does a difference in cultural contexts affect communication?

Those from a low-context culture would have different communication expectations than those from a high-context culture (and vice versa). This can lead to misunderstanding or barriers to communication.

Which of the following would be the most effective thesis statement for an informative speech?

Three major themes of Hawthorne's The Scarlet Letter are sin, forgiveness, and past vs. present.

Conflict is all around us.

True

Culture shock is the fear or anxiety people feel when encountering cultures that are unfamiliar.

True

Interpersonal relationships can develop a unique language, thus creating a 'culture' of two.

True

Language is symbolic.

True

Words give people the tools to understand the world by creating and using their experiences.

True

Everyone holds some stereotypical attitudes.

True.

Racial slurs are still a common part of communication in the United States.

True.

__________ are very difficult to change.

Values

What is self-disclosure?

Voluntarily sharing information about yourself, that others could not find out unless you told them.

The title of Jack's speech is: No Vouchers In Higher Education. Which of the following would be the best thesis statement for his speech?

Vouchers in higher education do not improve our public schools and colleges, because experiments show us that education vouchers divert much-needed public funds for the few and have weakened the entire system.

Why is perception a complex process?

We perceive so many things that it is difficult to focus on and process all of our perceptions. Also, perception involves several steps. If any single step does not occur, the entire process can be ruined.

What components of nonverbal communication are depicted in these photographs? a. clothing b. artifacts c. emblems d. masking

Which of the following would be the most effective thesis statement for an informative speech?

While both Northerners and Southerners believed they fought against tyranny and oppression, Northerners focused on the oppression of slaves while Southerners defended their own right to self-government.

____________ tend to communicate about emotions, experiences and relationships.

Women

List the reasons women communicate.

Women communicate to: build relationships and develop understanding

Why are words powerful?

Words are powerful because they can create and label experiences. We use language in order to describe what we're going through. Words also shape and reflect culture.

Which of the following is an example of assuming similarities?

X - "Let's all decide on a topic together."

Getting to know others as individuals is an important step in ___________________.

X - developing culture shock X - becoming educated

Adopting the attitude of "we are the learners" is one way to __________.

X - focus on stereotypes X - assume differences

What is a communication barrier?

X - steps you take to avoid negative communication X - a way to communicate only with those you like and get along with

The following are all ways to use a thesis statement except:

You can use a thesis statement to help you support the main ideas of your speech.

Verbal and nonverbal communication often work together to convey ______________. a. messages b. culture c. language d. multiple channels

Which of the following best illustrates how public speaking skills can help improve your career opportunities?

You present yourself very well during a job interview and the employer offers you an entry level position with the company.

Write a short paragraph explaining the principle of "don't say or do anything online that you wouldn't say or do face to face." Give at least 2 examples in your paragraph.

You shouldn't say or do anything online that you wouldn't say or do face to face. If you were to say someone was rude to you, but you didn't want them to know, what makes putting it online reasonable, without them being able to see it.

Jason is nervous about performing the national anthem in front of his whole school. What could be said to him to help build his self esteem and lessen his anxiety?

You sing beautifully.

Your partner may be uncomfortable participating in the project, because they are an individualist. You may be comfortable participating in the project, but have trouble communicating and cooperating with your partner.

How does self-concept affect communication?

Your self-concept will help to determine how you communicate.

If you compare your performance to a professional athlete or another expert, what may happen to your self-esteem?

Your self-esteem may suffer because you develop unrealistic expectations.

Which one of the following choices is a feedforward statement that establishes a timeframe for the conversation?

[NOT] It's been hard to meet anyone since I started school last week.

Which of the following is not a communication difference discussed in the article "Can't We Talk"?

[NOT] Support vs. Status

For your speech to be effective, you must carefully consider what your specific _____________ is.

[NOT] audience

How are perceptions created?

[NOT] both A and B

John typically sits quietly in his desk and listens intently to his teacher. He gets very nervous when called on to answer a question. His upcoming assignment to speak in front of the class about a book he read recently is causing him to lose sleep and feel sick to his stomach. John is likely feeling apprehensive due to his:

[NOT] fear of being the center of attention

Fred's opening is ___________.

[NOT] formal

All of the following are strategies to help you limit your topic except:

[NOT] library and other search directories

We _________ perceptions when we attribute our own thoughts and feelings to our perceptions of others.

[NOT] misinterpret

Which of the following is an example of how our brains organize our perceptions?

[NOT] neither A nor B

When communicating men prefer to concentrate on _____________.

[NOT] problem solving

Impersonal communication involves _________________.

[NOT] sharing personal information [NOT] both b and c

Which of the following would probably be the best choice for a speech topic?

[NOT] the history of marine warfare

The informational flyer was provided as a ______________ to the lecture. a. complement b. contradiction c. complication d. concept

Which of the following reflects the fifth step of effective communication? a. Michelle explains her presentation to the board. b. Mike interviews a woman for a position. c. Caley researches more about her thesis paper. d. Fatimah listens patiently to her daughter.

Which of the following is an example of the face-saving principle of language? -a student spitting on the ground in the middle of having a conversation with his teacher -a man interrupting a co-worker because he doesn't agree with her opinion -a brother walking away from an argument with his sister -a friend avoiding a controversial topic

a friend avoiding a controversial topic

Which of the following is an example of how interpersonal relationships develop a new language and thus create a new culture?

a married couple using endearments with each other

Which type of person would be least likely to self-disclose?

a person with a large Hidden Self

William James was _____________________.

a researcher who created the idea of multiple selves

"Perceptions can be created through verbal and nonverbal messages." is an example of _________.

a way perception and communication are linked

Which of the following is an example of assuming similarities? a. "I know you'll agree with this..." b. "Let's all decide on a topic together." c. "Which movie do you want to see?" d. "I can't stand broccoli!"

a. "I know you'll agree with this..."

Which of the following is an example of a denotative meaning? a. "Tree; a large woody plant that survives and continues to grow year after year" b. "Tree; the source of joy and excitement as a child" c. "Tree; symbolic of growth and strength" d. "Tree; the destroyer of my home during a storm"

a. "Tree; a large woody plant that survives and continues to grow year after year"

Which of the following is an example of ethnocentrism? a. "Why won't you look me in the eye when I am talking to you!" b. "Wow, that is so interesting! I've never been Peru; it sounds really cool!" c. "I'm learning French in school. It's hard, but I think it's worth the effort!" d. "Someday, I hope to travel to Africa. I've learned about Africa in history and I think it would be interesting to visit."

a. "Why won't you look me in the eye when I am talking to you!"

Choose the answer that correctly identifies the conflict management styles represented by each version. a. 1- non-confrontational, 2- cooperative, 3- confrontational, 4- confrontational and non-confrontational b. 1- confrontational, 2 - cooperative, 3- confrontational, 4 - cooperative and confrontational c. 1- cooperative, 2 - confrontational, 3- non-confrontational, 4 - both are confrontational d. none of the above

a. 1- non-confrontational, 2- cooperative, 3- confrontational, 4- confrontational and non-confrontational

What is the fifth step of effective communication? a. Adjust your communication based on the feedback b. Understand your receiver. c. Choose effective words. d. Be clear about your goals.

a. Adjust your communication based on the feedback

Which of the following best describes the messages the man in this photograph seems to be conveying by his nonverbal communication? a. I am a confident and successful business professional. b. I am a warm and caring husband and father. c. I am a talented and creative musician. d. I am a charismatic and fun-loving college student.

a. I am a confident and successful business professional.

Which of the following is not an example of an effective critique of Dr. Martin Luther King's "I Have a Dream" speech? a. I could tell he was passionate about his topic, but I found Dr. King's speech to be too long and, at times, rather boring. b. One can feel Dr. King's passion for his topic, however the introduction to his talk could have been shortened in order to better keep the audience engaged. c. Though, at times, wordy, Dr. King's passion for his topic and the historical and religious imagery he uses evoke strong emotion and keep his audience engaged. d. All of the above are effective critiques.

a. I could tell he was passionate about his topic, but I found Dr. King's speech to be too long and, at times, rather boring.

__________________ are body language used to accent or contradict a speaker's message. a. Illustrators b. Artifacts c. Affect displays d. Emblems

a. Illustrators

________ of language leads to meaning. a. Interpretation b. Bypass c. Communication d. Understanding

a. Interpretation

Why should you avoid typing in all capital letters? a. It is interpreted as yelling. b. It is difficult to read. c. It is insulting to others. d. Only acronyms should be in all capital letters.

a. It is interpreted as yelling.

What is the main problem with the following critique? "I've never liked horses, so I didn't think your speech was very interesting. Besides, the way your voice sounds has always bugged me." a. It is not objective. b. It is not ethical. c. It is not specific. d. It is not behavior focused.

a. It is not objective.

Which of the following illustrates the best approach to managing apprehension? a. Jason, the valedictorian, hates being the center of attention, but is asked to speak in front of the whole school at the graduation ceremony. He writes his main ideas on notecards and practices his speech several times in front of his friends. b. Will was asked to speak to his class on the history of the Prussian empire without having any prior knowledge about the topic. He researches for several hours the night before and organizes the information he finds on notecards to use during his speech. c. Jenna is dreading her presentation on the social habits of honeybees, which is not a topic she was very fond of in the first place. She practices several times the week before, then decides she will be more fresh if she wings it the day of. d. Shannon will be giving a presentation on the poetry of Robert Frost, which will include reciting several poems while displaying images in the background. She arrives 20 minutes early and runs through a few images to make sure the equipment is working.

a. Jason, the valedictorian, hates being the center of attention, but is asked to speak in front of the whole school at the graduation ceremony. He writes his main ideas on notecards and practices his speech several times in front of his friends.

*Which of the following reflects the first step of effective communication? a. Jessica researched the topic that is going to be discussed at today's group meeting. b. Ken is arguing about the grade he received from his teacher. c. July is giving a lecture about 14th century art. d. Melanie is writing a thesis statement.

a. Jessica researched the topic that is going to be discussed at today's group meeting.

Which of the following scenarios reflects misinformation? a. Kristen broke up with her boyfriend after hearing a rumor that he had kissed her best friend. b. Eric asked Lisa out because Lisa's sister told him to. c. Jessica followed the recipe to bake her pie. d. KC used his GPS navigation system to drive to Sheree's house.

a. Kristen broke up with her boyfriend after hearing a rumor that he had kissed her best friend.

n which of the following scenarios are audience and context most likely the primary concerns of the speaker? a. Sheree has been asked to speak about social security to a mixed group of college students, business people, and senior citizens. b. Erin is giving a motivational speech to a very large group of high school students seated on bleachers in the school's gymnasium. c. Charles has been invited to Mrs. Delaney's classroom to speak to her elementary school children about fire safety. d. Ethan is giving a highly technical presentation on biomedical engineering involving several working models, computerized graphs, and video clips to a group of doctors, scientists, and engineers.

a. Sheree has been asked to speak about social security to a mixed group of college students, business people, and senior citizens.

Which of the following does not illustrate the survey method of choosing a speech topic? a. Steven watches the news carefully jotting down ideas from the top headlines of the day. b. Allison asks the students in each of her classes which of her top two speech topics they would prefer to hear. c. Farrah visits www.gallup.com to gauge which political issue is foremost on the public's mind. d. All of the above are examples of using the survey method.

a. Steven watches the news carefully jotting down ideas from the top headlines of the day.

What is the error in this statement? "I don't understand how we could disagree! We both witnessed the same accident!" a. The statement doesn't acknowledge that everyone creates different perceptions. b. The statement doesn't communicate a stereotype. c. The statement does not describe the witness' observations. d. The statement does not involve direct or indirect perception checking.

a. The statement doesn't acknowledge that everyone creates different perceptions.

Based on the nonverbal messages you see in this photograph, which of the following most likely describes this person's situation? a. This man is at home watching a ball game online and his favorite team is losing. b. This man is at work and has just received a very upsetting email. c. This man is at home watching a stand up comedy routine online. d. This man is at work and is speaking to a highly valued client by video chat.

a. This man is at home watching a ball game online and his favorite team is losing.

Tolerating ambiguity means ______________. a. accepting more uncertainty than usual b. accepting differences during communication c. accepting that culture shock is inevitable d. accepting that you will never understand other cultures

a. accepting more uncertainty than usual

Which of the following is not a way to increase your perceptual accuracy? a. avoid new situations b. increase awareness c. confront stereotypes d. practice perception checking

a. avoid new situations

Which of the following is a way you can avoid email communication problems? a. be brief b. include many details c. avoid being too direct d. rush to respond

a. be brief

Injecting humor and physically moving are two ways to adapt to which type of audience feedback? a. boredom b. disagreement c. confusion d. hostility

a. boredom

Performers typically stand in the wings __________________ just prior to going on stage. This helps them to think more clearly and settle their nerves. a. breathing deeply b. thinking positively c. carefully preparing d. practicing frequently

a. breathing deeply

According to the lecture, women tend to communicate in order to ____________. a. build relationships b. share information c. accomplish a task d. all of the above

a. build relationships

The _________ is the content or general message of a conversation or what the conversation is about. a. business b. impersonal c. closing d. opening

a. business

*Will was asked to speak to his class on the history of the Prussian empire without having any prior knowledge about the topic. Which of the following methods will likely help him most in overcoming his feelings of apprehension? a. carefully prepare & practice frequently b. think positively & visualize the outcome c. practice frequently & breathe deeply d. breathe deeply & carefully prepare

a. carefully prepare & practice frequently

Public speaking is a unique form of _____________. a. communication b. conversation c. delivery d. noise

a. communication

The sentence "I think that I have never seen a poem lovely as a tree" uses the word "poem" as a __________ term in an __________ way. a. concrete, abstract b. concrete, denotative c. denotative, connotative d. connotative, abstract

a. concrete, abstract

When you send large attachments, you are not _____________. a. considering the needs of others b. doing anything wrong c. helping to maintain respectful communication d. following social conventions

a. considering the needs of others

Two major components of active listening are __________________.

a. effort and focus

Two major components of active listening are __________________. a. effort and focus b. context & message c. delivery & audience d. organization & compatibility

a. effort and focus

Which type of culture would value sensitivity and peaceful resolution of conflicts? a. feminine b. collective c. masculine d. individual

a. feminine

Which of the following would be the most appropriate topic for a group of high school students? a. how to resist peer pressure and avoid harmful drugs b. preparing for retirement c. the pros and cons of cosmetic surgery d. the first Disney animated film

a. how to resist peer pressure and avoid harmful drugs

All of the following are ways we constantly communicate to those around us except ______. a. intent b. gestures c. facial expressions d. posture

a. intent

The skills you have learned in your Public Speaking course help you to feel more confident and you finally muster the courage to start up a conversation with someone you've been admiring from afar. This is an example of how public speaking can help improve your _______________. a. intrapersonal skills b. social skills c. academic skills d. career and professional skills

a. intrapersonal skills

What is the main problem with the following critique? "I've never liked horses, so I didn't think your speech was very interesting. Besides, the way your voice sounds has always bugged me."

a. It is not objective.

*John typically sits quietly in his desk and listens intently to his teacher. He gets very nervous when called on to answer a question. His upcoming assignment to speak in front of the class about a book he read recently is causing him to lose sleep and feel sick to his stomach. John is likely feeling apprehensive due to his: a. lack of confidence b. inexperience & lack of preparation c. fear of being the center of attention d. negative past experiences

a. lack of confidence

Choosing the right word is extremely important in _____________ cultures. a. low-context b. high-context c. both high and low context d. neither high and low context

a. low-context

Someone who is apprehensive might feel: a. nervous, anxious, or fearful b. excited, euphoric, or ecstatic c. sluggish, lethargic, or apathetic d. guilty, shameful, or worthless

a. nervous, anxious, or fearful

Fred's opening is ___________. a. nonverbal b. formal c. negative d. none of the above

a. nonverbal

Getting to know others as individuals is an important step in ___________________. a. overcoming communication barriers b. developing culture shock c. becoming educated d. all of the above

a. overcoming communication barriers

Which of the following best describes the nonverbal message in this photograph? a. peace and reflection b. anger and hurt c. anxiety and stress d. sorrow and sympathy

a. peace and reflection

This photograph shows an example of which category of kinesis? a. regulators b. illustrators c. adaptors d. affect displays

a. regulators

This photograph shows an example of which category of kinesis? a. regulators b. illustrators c. adaptors d. affect displays

a. regulators

*All of the following are strategies to help you limit your topic except: a. reporting research results b. asking questions (who, what, when, where, why, how...) c. tree diagrams d. library and other search directories

a. reporting research results

All of the following are strategies to help you limit your topic except: a. reporting research results b. asking questions (who, what, when, where, why, how...) c. tree diagrams d. library and other search directories

a. reporting research results

*Which scenario is an example of defensive communication? a. scenario 1 b. scenario 2 c. both a and b d. none of the above

a. scenario 1

In order to overcome communication barriers, it is important to _________________. a. seek information b. focus on stereotypes c. practice ethnocentrism d. all of the above

a. seek information

Which of the following words best describes the emotional state depicted in the drawing? a. shocked b. sad c. angry d. smug

a. shocked

Focusing on __________ can damage your perceptual accuracy. a. stereotypes b. perception checking c. perceptions d. nonverbal messages

a. stereotypes

What is content? a. the details of a conversation b. the opening statement of a conversation c. the feedback received during a conversation d. the way a message is received

a. the details of a conversation

Which of the following would probably be the best choice for a speech topic? a. the spawning habits of great white sharks b. the history of marine warfare c. the Pacific Ocean d. humpback whales

a. the spawning habits of great white sharks

How are perceptions created? a. through our senses b. through stereotypes c. both A and B d. neither A nor B

a. through our senses

*All of the following describe the purpose of informative speeches except: a. to impact what the audience believes or does b. to give the audience important and appropriate information c. to teach the audience how to do something d. to report results of a research project to the audience

a. to impact what the audience believes or does

*All audiences are _____________ and _____________. a. unique; diverse b. considerate; attentive c. individuals; cultural d. groups; subgroups

a. unique; diverse

"Justin- I cannot believe you said that to me. What a jerk. You know what!? Don't ever talk to me again. Seriously-we're finished. DROP DEAD." The person writing the email above should have _______________. a. waited to be less emotional before responding b. checked the spelling and grammar c. avoided social conventions d. forwarded the original email along with the response

a. waited to be less emotional before responding

One negative effect of assuming differences is _______________. a. we can isolate ourselves from others b. we will experience culture shock c. we will have to learn many new languages d. people will make assumptions about you

a. we can isolate ourselves from others

*During a presidential debate, Fran agreed with everything said by her political party's candidate, while she disagreed with each point made by the opposing party's candidate. This is an example of a failure to listen ___________________.

a. with empathy

During a presidential debate, Fran agreed with everything said by her political party's candidate, while she disagreed with each point made by the opposing party's candidate. This is an example of a failure to listen ___________________. a. with empathy b. for total meaning c. ethically d. quickly

a. with empathy

a. 1- non-confrontational, 2- cooperative, 3- confrontational, 4- confrontational and non-confrontational

*Which of the following is not an example of an effective critique of Dr. Martin Luther King's "I Have a Dream" speech?

a. I could tell he was passionate about his topic, but I found Dr. King's speech to be too long and, at times, rather boring.

"Guidelines for appropriate behavior" a. rules b. restrictions c. etiquette d. politeness

c. etiquette

Which of the following reflects the second step of effective communication? a. Jane ushers her employee into her office to discuss job satisfaction. b. Elaine interjects gently into her friend's discussion on recipes. c. Joy argues against planning another meeting on Friday. d. Mark asks Erin out on a date.

a. Jane ushers her employee into her office to discuss job satisfaction.

*Which of the following is not a method of avoiding defensive communication? a. Know your own defensive triggers. b. Confront the problem head on. c. Keep a communication log. d. Pause and reflect on the situation

a. Know your own defensive triggers.

Conflict management is dealing with conflict in either a _________________. a. confrontational, non-confrontational, or cooperative way b. non-confrontational, cooperative, or interpersonal way c. cooperative, aggressive, or assertive way d. confrontational, non-confrontational, or uncooperative way

a. confrontational, non-confrontational, or cooperative way

*Using _________ and __________ are two ways you can avoid gender biased language. a. plural subjects; masculine and feminine pronouns b. general subjects; masculine and feminine pronouns c. single subjects; masculine pronouns d. plural subjects; feminine pronouns

a. plural subjects; masculine and feminine pronouns

Verbal and nonverbal communication can be integrated in order to do all of the following, except: a. Formulate b. Repeat c. Regulate d. Substitute

a. Formulate

a. I am a confident and successful business professional.

Which of the following is not included in the Johari Window? a. Mysterious Self b. Hidden Self c. Blind Self d. Open Self

a. Mysterious Self

______________ is essential for developing healthy self-esteem. a. Setting realistic goals and expectations b. Setting unrealistic goals and expectations c. Creating barriers between yourself and others d. Finding a high paying job

a. Setting realistic goals and expectations

Which of the following statements is most likely true about the nonverbal communication depicted in this picture? a. The women in the background are complementing their verbal communication with their body language. b. The nonverbal communication of the women in the background is tied to culture. c. The women in the background are contradicting their verbal communication with their body language.

a. The women in the background are complementing their verbal communication with their body language.

All of the following are typically examples of negative body language except: a. Tilting the head b. Pinching bridge of nose, eyes closed c. Patting/fondling hair d. Biting nails

a. Tilting the head

Careful comparisons to others can help you to develop your self-concept because __________. a. comparisons help you to see your strengths and weaknesses b. comparisons help you to develop unrealistic expectations for yourself c. comparisons help you to feel superior to others around you d. comparisons help you to identify people to communicate with

a. comparisons help you to see your strengths and weaknesses

Sarah's current response to her mother's questions will result in _________________? a. deconstructive conflict b. assertive communication c. constructive conflict d. effective conflict management

a. deconstructive conflict

Which of the following is an example of using nonverbal communication to regulate verbal communication? a. holding up a hand to indicate you do not wish to be interrupted or to stop communication b. smiling while recounting an experience you found amusing c. crossing fingers to indicate lying d. clapping after a performance, yelling/cheering during a sporting event

a. holding up a hand to indicate you do not wish to be interrupted or to stop communication

Which of these images best represents self-concept? a. mirror b. watch c. microscope d. handshake

a. mirror

Student, employee and soccer player are all examples of _____________. a. roles a person may fill b. classes in school c. self-esteem d. family relationships

a. roles a person may fill

Which of the following words best describes the emotional state depicted in the drawing? a. shocked b. sad c. angry d. smug

a. shocked

The material self is _______________. a. who we are, determined by what we have b. who we are, determined by what others give us c. who we desire to be, created by buying things d. who others perceive us to be, based on our things

a. who we are, determined by what we have

Harry is speaking in front of a group of senior citizens. He notices many of them are shaking their heads, sighing loudly, whispering to each other, and have looks of disgust on their faces. Which of the following should he try in order to better engage his audience?

acknowledge they may disagree with some of his arguments, but invite them to consider it from a different point of view

Ruff1097-04-01-04-00_files/i0220000.jpgBuddy The picture above is an example of _____________.

aggressive communication

During your trip to another country, it is important to try to be aware of the cultural differences in communication styles to avoid ____________.

all of the above

Learning about public speaking can help improve your ________________.

all of the above

One difference between men and women is ____________ they communicate.

all of the above

Which of the following could impact your self-esteem?

all of the above

Which of the following is an example of how self-awareness can affect communication?

all of the above

Which of the following is an important consideration when deciding whether or not to disclose?

all of the above

Which of the following is helpful for self-evaluation?

all of the above

All of the following are uses of a thesis statement except:

asks a question

When we assume differences we ________________.

assume that communication with others is not worthwhile

Knowing your target ____________ will help you tailor your speech to their specific needs.

audience

To deliver an effective speech, you must take the time to learn as much as you can about your _______________.

audience

Which of the following is not a way to increase your perceptual accuracy?

avoid new situations

What is the third step of effective communication? a. Be clear about your goals. b. Choose effective words. c. Be aware of feedback. d. Understand your receiver.

Which of the following is an example of using nonverbal communication to substitute for verbal communication? a. holding up a hand to indicate you do not wish to be interrupted, while mouthing the words, "not now." b. holding a finger over your mouth to 'shhh' someone, nodding your head to say yes c. gesturing towards the door while saying, "Let's go" d. clapping after a performance, yelling/cheering during a sporting event

Which of the following statements is not true? a. Nonverbal communication is subject to interpretation. b. Nonverbal communication can be turned off. c. Nonverbal communication is less finite and rigid than language. d. Nonverbal communication can be interpreted differently by different people and in different situations.

Which statement is an example of a positive opening? a. "I need to talk to you now." b. "Excuse me Mrs. Patterson, do you have a moment to speak with me?" c. "I have never been so upset at you!" d. "Hey."

b. "Excuse me Mrs. Patterson, do you have a moment to speak with me?"

Which statement reflects a culture that values collectivism? a. "I am sure I can do a good job on this project." b. "We need to work together to ensure our projects success" c. "I am in charge; I'll assign each of you tasks so we can get this finished" d. All of the above reflect collectivism

b. "We need to work together to ensure our projects success"

b. 1. Mental 2. Physical 3. Logistical

In which version does George utilize some of the steps of Effective Conflict Management? a. 1 b. 2 c. 3 d. 4

b. 2

Which of the following is not an example of the denotative meaning of language? a. A hat is a shaped covering for the head, usually with a crown and brim, especially for wear outdoors. b. A sweater is a soft and fuzzy top to keep people warm. c. A glove is a fitted covering for the hand with a separate sheath for each finger and the thumb. d. A shirt a long- or short-sleeved garment for the upper part of the body, usually lightweight and having a collar and a front opening.

b. A sweater is a soft and fuzzy top to keep people warm.

Which of the following does not reflect the fourth step of effective communication? a. A student asks the teacher for clarification on the assignment. b. A woman dresses up professionally for her presentation. c. A class has a group discussion on their choice for their school mascot. d. A man asks his wife for her opinion on his clothes.

b. A woman dresses up professionally for her presentation.

All of the following illustrate effective methods of choosing a speech topic except: a. Sara chooses the broad topic of "WWII" and begins to write continuously for 1 minute everything the pops into her head. b. Albert chats with his friends online for several hours and then draws pictures and writes about his feelings in a notebook. c. Darek watches the news every evening for a week and jots down major events occurring all over the world. d. Shannon goes to wikipedia.org, types in the word "dog", and begins to read a little bit about several different breeds.

b. Albert chats with his friends online for several hours and then draws pictures and writes about his feelings in a notebook.

Which of the following is an example of a physiological issue that may affect understanding? a. An audience member is preoccupied by a recent argument with his spouse and does not listen to the speaker. b. An audience member is hard of hearing and cannot hear the speaker. c. An audience member cannot hear the speaker due to malfunctioning sound equipment. d. An audience member is rustling papers causing others not to be able to hear the speaker.

b. An audience member is hard of hearing and cannot hear the speaker.

Which of the following is an example of how to overcome intercultural communication barriers? a. Focus on stereotypes b. Ask thoughtful questions c. Avoid intercultural interactions d. Assume similarities

b. Ask thoughtful questions

Sending 10 pictures of your recent vacation, to everyone in your email address book is a violation of which guideline? a. Avoid responding when emotional b. Avoid sending large attachments c. Remember you are communicating with a person d. Use correct spelling and grammar

b. Avoid sending large attachments

_____________ is the process of evaluating something and rendering a judgment. a. Critique b. Criticism c. Critic d. Criteria

b. Criticism

________________ are movements, signs, or gestures that have widely understood and accepted meanings. a. Illustrators b. Emblems c. Artifacts d. Affect displays

b. Emblems

In which of the following scenarios are delivery and noise most likely the primary concerns of the speaker? a. Sheree has been asked to speak about social security to a mixed group of college students, business people, and senior citizens. b. Erin is giving a motivational speech to a very large group of high school students seated on bleachers in the school's gymnasium. c. Charles has been invited to Mrs. Delaney's classroom to speak to her elementary school children about fire safety. d. Ethan is giving a highly technical presentation on biomedical engineering involving several working models, computerized graphs, and video clips to a group of doctors, scientists, and engineers.

b. Erin is giving a motivational speech to a very large group of high school students seated on bleachers in the school's gymnasium.

Which of the following illustrates the best approach to managing apprehension? a. Jill is about to go on stage to give a speech. She is pacing back and forth, her heart is pounding, and she is picturing herself at home soaking in a hot bath. b. Ethan is about to give an important presentation to his boss. His hands are sweaty and his legs feel wobbly. He takes several deep breaths and imagines himself explaining clearly to his boss all his main ideas. c. Allen is about to recite a poem to a girl he likes. He is shaking and feels as though he might be sick. He imagines the look on the girl's face when he vomits all over her shoes. d. Katelyn is about to present her book report to the class. She is very nervous and can't seem to think straight, so she holds her breath and studies her report carefully, trying to memorize the first few lines.

b. Ethan is about to give an important presentation to his boss. His hands are sweaty and his legs feel wobbly. He takes several deep breaths and imagines himself explaining clearly to his boss all his main ideas.

Ethnocentrism causes which of the following communication barriers? a. Ethnocentrism can cause people to share too much personal information. b. Ethnocentrism causes people to develop negative attitudes about others. c. Ethnocentrism can lead people to use the wrong language when communicating. d. All of the above are communication barriers caused by ethnocentrism.

b. Ethnocentrism causes people to develop negative attitudes about others.

*Which of the following best illustrates a failure to listen with an open mind?

b. Faith felt that Dr. King's views were biased before she listened to the audio clip of his speech and knew she would be bored during most of it.

Which of the following best illustrates a failure to listen with an open mind? a. Josh was texting his girlfriend while listening to the audio clip of Dr. King's speech. b. Faith felt that Dr. King's views were biased before she listened to the audio clip of his speech and knew she would be bored during most of it. c. Steve only listened to a minute of the speech before deciding that he had gotten the main idea and stopped listening. d. None of the above.

b. Faith felt that Dr. King's views were biased before she listened to the audio clip of his speech and knew she would be bored during most of it.

Which of the following is a reason to study culture? a. Studying culture makes you look smart during conversations with others. b. Globalization is increasing, making it important to understand other cultures. c. There is no good reason to study other cultures. d. Understanding other cultures keeps you from understanding your own culture.

b. Globalization is increasing, making it important to understand other cultures.

Which of the following below is the best example of an effective critique? a. Good job, but you looked weird when you demonstrated that model, and you sort of sounded like an idiot when you forgot what you were going to say. b. Good job, your ideas were organized and your demonstration really engaged the audience. One thing you could do differently is try to make more eye contact and use your notecards less. c. Good job, you were prepared and I liked your speech a lot. My favorite part was when you demonstrated that model. d. None of the above.

b. Good job, your ideas were organized and your demonstration really engaged the audience. One thing you could do differently is try to make more eye contact and use your notecards less.

_____________ means not personal; without reference or connection to a particular person; lacking human emotion or warmth. a. Conversation b. Impersonal c. Personal d. Interpersonal

b. Impersonal

Why is simply telling someone their speech was "good" not effective feedback? a. It is not being honest. b. It is too broad; not specific. c. It could give them false confidence. d. It is effective feedback.

b. It is too broad; not specific.

Which of the following statements about public speaking is not true? a. It is generally not a conversation. b. Its message is usually exchanged rather than continuous. c. It typically involves a speaker and an audience, rather than a receiver. d. It usually involves both auditory and visual channels.

b. Its message is usually exchanged rather than continuous.

A culture that emphasizes verbal communication skills is ____________. a. high-context b. low-context c. neither high-context nor low-context d. both high-context and low-context

b. low-context

Which of the following best illustrates how public speaking can help you improve your social skills? a. You are given an assignment to present your science project to the entire class, and the teacher is so impressed with your presentation that you receive extra credit. b. Rather than get into a heated argument with your parents, you are able to calmly and rationally explain to them why you feel your curfew should be more flexible. c. You present yourself very well during a job interview and the employer offers you an entry level position with the company. d. None of the above.

b. Rather than get into a heated argument with your parents, you are able to calmly and rationally explain to them why you feel your curfew should be more flexible.

Which of the following is an example of the connotative meaning of language? a. Snow is formed directly from the freezing of the water vapor in the air. b. Snow usually reminds me of Christmas. c. Snow is a precipitation in the form of ice crystals, mainly of intricately branched, hexagonal form and often agglomerated into snowflakes. d. Snow is cold to touch.

b. Snow usually reminds me of Christmas.

Which of the following statements is accurate? a. Stereotypes are a good way to check our perceptions. b. Stereotypes can keep us from creating accurate perceptions. c. Stereotypes are a convenient way to categorize people. d. Stereotypes can help us to create accurate perceptions.

b. Stereotypes can keep us from creating accurate perceptions.

Based on the nonverbal messages you see in this photograph, which of the following most likely describes this person's situation? a. It is late at night and this man is very tired and is getting ready for bed. b. This man just witnessed a horrible car accident on his way home from work. c. This construction worker just arrived at work to find all his tools were stolen. d. This man's coworker just told him a very funny joke.

b. This man just witnessed a horrible car accident on his way home from work.

Which of the following best defines the term "total meaning"? a. the process of evaluating something and rendering a judgment b. a message that is not partial, misinterpreted, or filtered; the entire message c. a review of someone's work, with comments on its good and bad qualities d. None of the above.

b. a message that is not partial, misinterpreted, or filtered; the entire message

"Perceptions can be created through verbal and nonverbal messages." is an example of _________. a. a way everyone perceives the world b. a way perception and communication are linked c. a way to use perception to our advantage d. all of the above

b. a way perception and communication are linked

Which of the following words best describes the emotional state depicted in the drawing? a. happy b. angry c. sad d. guilty

b. angry

What components of nonverbal communication are depicted in these photographs? a. clothing b. artifacts c. emblems d. masking

b. artifacts

What components of nonverbal communication are depicted in these photographs? a. clothing b. artifacts c. emblems d. masking

b. artifacts

"I don't want to get to know her better, we just don't have anything in common!" Which communication barrier does this statement reflect? a. ethnocentrism b. assuming differences c. avoiding stereotypes d. jumping to conclusions

b. assuming differences

*For your speech to be effective, you must carefully consider what your specific _____________ is. a. purpose b. audience c. thesis d. research

b. audience

The language a person speaks is one example of ________________. a. stereotypes b. communication codes c. nonverbal communication d. being 'other' oriented

b. communication codes

After Joanne's speech, she asked for feedback. One student raised his hand and said that her topic was very relevant to this audience and that her message was very clear thanks to her good organization. However, he felt that her speech could have been more interesting had she used more visual aids to engage the audience. This is an example of: a. criticism b. critique c. criteria d. critic

b. critique

These images represent two very different styles of _______________. a. message b. delivery c. noise d. context

b. delivery

What is the business of Fred and Sarah's conversation? a. gossiping about kids at school b. discussing how hard it is to be the new kid c. sharing their romantic feelings d. talking about how much they hate the weather

b. discussing how hard it is to be the new kid

Whenever you communicate online, remember _______________. a. to delete anything you don't want to keep b. everything you put online is available forever c. to always share your personal information d. all of the above

b. everything you put online is available forever

The closing is the part of the conversation where you ___________________. a. share what the conversation is about. b. finish your conversation. c. begin the conversation. d. give feedback.

b. finish your conversation.

Interpersonal conflict _________________. a. happens only in bad relationships b. happens in relationships c. happens rarely in good relationships d. all of the above

b. happens in relationships

During the ____________ of culture shock a person is excited about and interested in all of the new cultural experiences he/she is having. a. introduction stage b. incubation stage c. getting to know you stage d. re-entry stage

b. incubation stage

Jane knew about her class presentation several weeks in advance, but did not begin working on it until the night before it was due. She is likely to feel apprehensive due to her: a. lack of confidence b. inexperience & lack of preparation c. negative past experiences d. fear of being the center of attention

b. inexperience & lack of preparation

"How-to" speeches and reports on research findings are two examples of ______________ speeches. a. effective b. informative c. persuasive d. assertive

b. informative

Overall, Fred and Sarah's conversation can be described as _______________. a. impersonal, abrupt and short b. interpersonal, informal, and positive c. interpersonal, formal, and polite d. none of the above

b. interpersonal, informal, and positive

All of the following are examples of visual channels in public speaking except: a. hand gestures & body language b. microphone & speakers c. charts, graphs, and projected images d. All of the above are examples of visual channels.

b. microphone & speakers

According to the lecture, women are more likely to emphasize ____________ during communication. a. honesty b. nonverbal messages c. feedback d. multiple channels

b. nonverbal messages

Which of the following is an example of indirect perception checking? a. asking a friend why she is smiling b. observing your mother's actions to see if she is angry c. ignoring nonverbal communication during a conversation d. relying only on nonverbal communication when you interact with others

b. observing your mother's actions to see if she is angry

"To effectively communicate we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others." -Anthony Robbins According to the quote, each of us ______________. a. communicates poorly b. perceives the world differently c. finds perception difficult d. should work harder at communication

b. perceives the world differently

Shannon will be giving a presentation on the poetry of Robert Frost, which will include reciting several poems while displaying images in the background. Which of the following methods will likely help her most in overcoming her feelings of apprehension? a. thinking positively & visualizing the outcome b. practicing frequently & visualizing the outcome c. breathing deeply & thinking positively d. carefully preparing & breathing deeply

b. practicing frequently & visualizing the outcome

Which of the following words best describes the emotional state depicted in the drawing? a. angry b. sad c. smug d. shocked

b. sad

Which of the following scenarios is an example of supportive communication? a. scenario 1 b. scenario 2 c. both a and b d. none of the above

b. scenario 2

ntrapersonal communication skills help create ________. a. dialogue with the audience b. self-awareness and self-esteem c. a strong message d. meaning between the audience and the speaker

b. self-awareness and self-esteem

What are the stages of perception? a. observation, organization, communication b. sensory stimulation, organization, interpretation c. communication, sensory stimulation, organization d. interpretation, communication, observation

b. sensory stimulation, organization, interpretation

Good ______________ skills allow you to have healthy relationships with others. a. intrapersonal b. social c. academic d. career

b. social

*The purpose of learning about your audience, asking questions before presenting, and analyzing the diversity of your audience is to be able to: a. understand basic characteristics of the audience b. tailor your speech to meet the audience's needs c. acknowledge controversy and ask for careful consideration d. All of the above.

b. tailor your speech to meet the audience's needs

*Which of the following would probably be the most effective choice for a speech topic? a. the art of filmmaking b. the contributions of Janusz Kaminski to modern cinema c. directing & producing films d. cinematography & lighting design in film

b. the contributions of Janusz Kaminski to modern cinema

Which of the following is a reason men communicate? a. to share emotions b. to accomplish a task c. to entertain an audience d. to share judgements of those around them

b. to accomplish a task

According to the lecture, which of the following is not a reason men communicate?

b. to entertain an audience

According to the lecture, which of the following is not a reason men communicate? a. to share information b. to entertain an audience c. to accomplish a task d. all of these are not reasons men communicate

b. to entertain an audience

The best strategy to improve the performance of a sports team suffering from a lack of confidence right before a big game is to ________________. a. stretch their muscles b. visualize a positive outcome c. train harder d. research new techniques

b. visualize a positive outcome

In which version does George utilize some of the steps of Effective Conflict Management? a. 1 b. 2 c. 3 d. 4

b. 2

Which of the following is an example of a stereotype? a. All people are equal. b. Asian people are smart. c. Children learn behavior from their parents. d. Teenagers tend to be more independent than young children.

b. Asian people are smart.

What is the third step of effective communication? a. Be clear about your goals. b. Choose effective words. c. Be aware of feedback. d. Understand your receiver.

b. Choose effective words.

Which of the following below is the best example of an effective critique?

b. Good job, your ideas were organized and your demonstration really engaged the audience. One thing you could do differently is try to make more eye contact and use your notecards less.

*Which of the following best defines the term "total meaning"?

b. a message that is not partial, misinterpreted, or filtered; the entire message

b. critique

Interpersonal conflict _________________. a. happens only in bad relationships b. happens in relationships c. happens rarely in good relationships d. all of the above

b. happens in relationships

*Which of the following is not a source of bias? a. misinformation b. lack of parental guidance c. ignorance d. stereotypes

b. lack of parental guidance

________________ are movements, signs, or gestures that have widely understood and accepted meanings. a. Illustrators b. Emblems c. Artifacts d. Affect displays

b. Emblems

How can self-disclosure help during a public presentation? a. Self-disclosure can build your credibility as a presenter. b. Self-disclosure can help to overcome the barriers between speaker and audience. c. Self-disclosure can help your audience to forget what you are talking about. d. Self-disclosure is not appropriate during a public presentation.

b. Self-disclosure can help to overcome the barriers between speaker and audience.

William James was _____________________. a. a psychologist who invented the term "self-actualization" b. a researcher who created the idea of multiple selves c. a doctor who encouraged patients to develop healthy self-esteem d. the first teacher to teach about self-awareness

b. a researcher who created the idea of multiple selves

When something is _______________, it means that is has more than one possible meaning or interpretation. a. contradictory b. ambiguous c. biased d. polarized

b. ambiguous

Injecting humor and physically moving are two ways to adapt to which type of audience feedback?

boredom

Different communication codes refers to ___________________.

both A and B

Which of the following questions can help you to decide whether or not to self-disclose?

both A and B

Interpersonal conflict can result in ____________________.

both a and b

Ruff1097-04-01-04-00_files/i0220000.jpgBuddy Ruff: Buddy, I understand you are upset that I took your bone. I should have checked with you first. But please don't point your paw at me. Buddy: I'll point my paw at you if I want to point my paw at you! Ruff: I apologize and I know we can work this out. We have been friends for too long. Buddy: (points both paws) I have put up with you for way too long. You always do stuff like this! Like last week... Ruff does an excellent job of using which steps of Effective Conflict Management?

both a and b

To Who it May Consern, I am writing to request more information about State Universities Freshmen WorkStudy Program. My address is: 123 Main Street, Columbia WA, 55500 Thank you, Stephan Smith What is the Internet communication problem in the email above?

both a and c

A group of people get together and start with a list of questions about a particular topic. Each individual spends a minute or two free writing about one of the questions, then a discussion begins during which all ideas are mapped out on a white board. This is an example of:

brainstorming

Women tend to communicate in order to ____________.

build relationships

Developing an awareness of your perceptions is an important part of ______________.

building perceptual accuracy

The _________ is the content or general message of a conversation or what the conversation is about.

business

What is the first step of effective communication? a. Adjust your communication based on the feedback. b. Be aware of feedback c. Be clear about your goals. d. Choose effective words.

Which of the following does not reflect the second step of effective communication? a. Ken bows to a Japanese businessman when he greets him. b. Joy lowers her voice when she asks about her friend's condition. c. KC interrupts his teacher's lecture to ask a question. d. Eric conducts himself in a professional manner during his interview.

Which of the following reflects the third step of effective communication? a. Kyle is practicing his Spanish on his friend. b. Pearl is listening to country music for the first time. c. Erin is giving a lecture on heart disease, in which she is using medical terms, to a classroom of medical students. d. Jessica is trying out for the school's production of Hamlet.

Which of the following is not an example of defensive communication? a. "Why can't you think about someone else for a change?" b. "You never listen to me." c. "I would love to talk about this with you if you have the time." d. "You always do this."

c. "I would love to talk about this with you if you have the time."

Which conversation uses a nonverbal opening? a. Neither b. Both c. 1 d. 2

c. 1

c. ethically

*Which of the following does not reflect the third step of effective communication? a. A mom warning her child sternly about the hazards of unattended candles. b. A teacher giving a lecture about the Byzantine empire to her class. c. A doctor explaining a diagnosis to a patient in layman's terms. d. A sixth grader listening to an audiobook about human anatomy

c. A doctor explaining a diagnosis to a patient in layman's terms.

Which of the following is an example of the denotative meaning of language? a. A flower is used to beautify the surroundings. b. A flower comes in many colors. c. A flower is the blossom of a plant. d. A flower symbolizes beauty.

c. A flower is the blossom of a plant.

_________________ communication is bold and forward communication; pushy; tending toward unprovoked offensives, attacks, invasions, or the like. a. Constructive b. Assertive c. Aggressive d. Interpersonal

c. Aggressive

Which of the following statements is not true? a. Language is symbolic. b. Language can be interpreted based on past experiences. c. All languages rely on identical symbols. d. Grammar and syntax are essential components of language.

c. All languages rely on identical symbols.

_______________ are accessories we wear, such as: jewelry, makeup, piercings, etc.; or other ways in which we alter our appearance in order to make a statement, such as: hairstyle, tattoos, etc. a. Illustrators b. Emblems c. Artifacts d. Affect displays

c. Artifacts

All of the following are good tips regarding using humor in your speeches, except: a. Before using humor in your speech, try it out with small groups of people. b. Make sure the humor relates to the point you are making. c. Begin your joke by saying, "Let me tell you a funny story." d. When possible, choose humor that comes from people you interact with.

c. Begin your joke by saying, "Let me tell you a funny story."

_____________ is a characteristic of communication that is unique to public speaking. a. Context b. Noise c. Delivery d. Message

c. Delivery

c. Erin is giving a lecture on heart disease, in which she is using medical terms, to a classroom of medical students.

Which of the statements from the conversation is an example of feedback? a. I am really shy about meeting new people. b. No, take a seat. c. I know exactly how you feel. d. Where are you from?

c. I know exactly how you feel.

What is the main problem with the following critique? "Your organization was confusing, you spoke too quietly and couldn't be heard, your visual aids were distracting, and your presentation was much too long." a. It is not specific. b. It is not objective. c. It is not positive. d. It is not ethical.

c. It is not positive.

Which area of active listening does the boy in this image need to work on? a. Listening for total meaning b. Listening with empathy c. Listening ethically d. Listening with an open mind

c. Listening ethically

Which of the following statements is true? a. Everyone who speaks the same language interprets the language exactly the same way. b. All languages rely on identical symbols. c. Past experience can influence how we interpret language. d. Language does not require grammar to be understood.

c. Past experience can influence how we interpret language.

How can our perceptions help us to choose the channel for our message? a. Sharing our perceptions will encourage our receivers to tell us what channel to use. b. Perceptions do not help us to choose the channel for our message. c. Perceptions about our receiver can help us to decide on the most appropriate channel. d. none of the above

c. Perceptions about our receiver can help us to decide on the most appropriate channel.

Which of the following is not part of the four ways you can avoid problems with email communication? a. Be brief. b. Proofread your message. c. Reply right away after you get an email. d. Seek other ways to relay your message.

c. Reply right away after you get an email.

Kelly is preparing for a speech that she will deliver in front of her language arts class. She wants to survey her classmates to be well prepared for her speech. Which types of questions should she ask? a. She should ask questions about their ages, their gender, and the size of the group. b. She should ask questions about the location of the speech and who her target audience is. c. She should ask questions about their cultural background and what sort of things they expect to learn from her speech. d. She should ask questions about their education and level of expertise.

c. She should ask questions about their cultural background and what sort of things they expect to learn from her speech.

Based on the nonverbal messages you see in this photograph, which of the following most likely describes this person's situation? a. This man has just found out that he received a promotion and substantial raise. b. This man is on his way to the gym for a workout. c. This man has just been fired from his job. d. This man has just returned from a long, relaxing vacation.

c. This man has just been fired from his job.

Both donkeys are hungry. Both donkeys want their own pile of food. Which picture illustrates the result of constructive conflict? a. II b. I c. V d. IV

c. V

*Which of the following is an example of an effective persuasive speech topic for a group of elementary school children? a. the origins of Santa Claus in different cultures around the world b. abstinence: the best protection c. don't be a couch potato, read at least 20 minutes a day d. staying in school is cool

c. don't be a couch potato, read at least 20 minutes a day

Which category or categories of kinesis is the person in this photograph displaying? a. illustrators b. adaptors and regulators c. emblems and affect displays d. All of the above.

c. emblems and affect displays

Sarah: "Tell me all about your weekend! Was it nice to be on the beach?" Rose: "It was awful! It rained the whole time and I didn't get to spend any time on the beach at all. Instead, we were all cooped up in the hotel room; my little brother and sister were driving me insane! Hopefully that's the last family vacation we take for a while!" Sarah: "I'm so sorry! My weekend was so boring, I spent the whole time by myself with nothing to do. If you'd been here, we'd have had lots more fun!" Rose: "It sounds like we both had pretty awful weekends and now we have to deal with that stupid Math test..." This dialogue reflects what aspect of communication? a. Men tend to communicate about their topics of expertise b. Women and men tend to communicate about trivial matters c. Women tend to communicate to build relationships d. none of the above

c. Women tend to communicate to build relationships

Which of the following best illustrates how public speaking skills can help improve your career opportunities? a. You are given an assignment to present your science project to the entire class, and the teacher is so impressed with your presentation that you receive extra credit. b. Rather than get into a heated argument with your parents, you are able to calmly and rationally explain to them why you feel your curfew should be more flexible. c. You present yourself very well during a job interview and the employer offers you an entry level position with the company. d. None of the above.

c. You present yourself very well during a job interview and the employer offers you an entry level position with the company.

Which scenario is not an example of an interpersonal communication? a. two friends discuss their plans for college b. a teacher and student discuss the student's reasons for missing a week of school c. a mechanic and a customer discuss repairs needed on the customer's car d. two co-workers discuss their fears about the future of their company

c. a mechanic and a customer discuss repairs needed on the customer's car

Haley: Would you get a move on? Are you deaf?1 Kenneth: I'm going! Would you just wait a second? Haley: Sorry, but I'm just anxious to meet Francis. I think he gypped some of my tips from last night.2 Kenneth: What? Francis wouldn't do that! He always splits the tips between the wait staff fairly. Besides he's Catholic. He would never steal.3 Haley: Right, because you wouldn't say anything at all to defend your best friend. Kenneth: I wouldn't! Haley: You're a guy, Kenneth. All boys stick together. It's a part of your code or something.4 Kenneth: Now you're just being unreasonable. I guess you can't help it. You're young after all.5 Haley: You're one month older than me! What type of biased language can be found in Line 5? a. religion b. gender c. age d. ability

c. age

When we _____________ differences in people we run the risk of isolating ourselves, which in turn becomes a(n) ____________________ in intercultural communication. a. embrace, asset b. overcome, problem c. assume, barrier d. none of the above

c. assume, barrier

The __________________ is a small or large group of people that have gathered together to listen to a speaker. a. source b. receiver c. audience d. presenter

c. audience

Impersonal communication involves _________________. a. sharing personal information b. trying to become friends c. barriers to developing positive relationships d. both b and c

c. barriers to developing positive relationships

Different communication codes refers to ___________________. a. the language we speak b. our nonverbal communication behaviors c. both A and B d. neither A nor B

c. both A and B

c. brainstorming

Dave is a small business owner attending a large convention. The presenter suddenly, and without any prior warning, asks him to step up on the stage and say a few words about why his business has been so successful. Which of the following methods will likely help him most in overcoming his feelings of apprehension? a. breathe deeply & practice frequently b. carefully prepare & visualize the outcome c. breathe deeply & think positively d. think positively & visualize the outcome

c. breathe deeply & think positively

Which of the following is not one of the four meanings we assign to language? a. concrete b. abstract c. bypass d. denotative

c. bypass

Which of the following is not an example of the concrete meaning of language? a. wind b. shirt c. color d. glass

c. color

Adopting the attitude of "we are the learners" is one way to __________. a. adjust to ambiguity b. focus on stereotypes c. control our biases d. assume differences

c. control our biases

The situation illustrated above is an example of _______________ conflict. a. uncooperative b. confrontational c. cooperative d. non-confrontational

c. cooperative

After listening to Christine's speech, Albert tells her that it was good, but it was "kinda boring", and that most people probably won't care about her message. This is an example of: a. critic b. critique c. criticism d. None of the above.

c. criticism

After listening to Freddy's speech, Caroline tells him that she liked it very much because it was really good and interesting, and that he chose an important topic to speak on. This is an example of: a. criticism b. analysis c. critique d. active listening

c. critique

The speaker is very animated, energetic, and incorporates a lot of humor into her presentation. This is an example of her: a. message b. context c. delivery d. channel

c. delivery

According to the lecture, women tend to communicate in order to _____________. a. entertain b. pass judgement on others c. develop understanding d. learn new information

c. develop understanding

According to the lecture, in communication, men tend to value ____________. a. questioning b. opinions c. directness d. honesty

c. directness

Which category or categories of kinesis is the person in this photograph displaying? a. illustrators b. adaptors and regulators c. emblems and affect displays d. All of the above.

c. emblems and affect displays

When Angie stands up in front of a group of people, all of the eyes focused on her make her heart feel as if it is pumping at a million beats per minute, her palms get sweaty and her knees feel very shaky. Angie's apprehension probably comes from her: a. negative past experiences b. inexperience & lack of preparation c. fear of being the center of attention d. lack of confidence

c. fear of being the center of attention

The feedforward part of the conversation should do all of the following except __________. a. identify the tone b. introduce the purpose c. give leave-taking clues d. establish a time-frame

c. give leave-taking clues

Which of the following words best describes the emotional state depicted in the drawing? a. painful b. shocked c. guilty d. angry

c. guilty

Which of the following topics would be most appropriate for a group of elementary school children? a. the history of the New York stock exchange b. how to prepare for a job interview c. how to protect yourself against Internet predators d. the pros and cons of stem-cell research

c. how to protect yourself against Internet predators

"Hey- I dropped an application off last week and was wondering if anyone had a chance to look over it yet. Get back to me, please." What is the Internet communication problem in the email above? a. poor spelling b. all capital letters c. ignoring social conventions d. forwarding emails

c. ignoring social conventions

All audiences are made up of ________________. a. cultures b. diversity c. individuals d. gender

c. individuals

It is best to limit your topic for all of the following reasons except: a. it allows you go into more specific detail b. you can go more in-depth into your topic c. it allows you to give a more superficial overview d. it is easier to research

c. it allows you to give a more superficial overview

"A system of symbols structured by grammar and syntax common to a community of people" a. perception b. verbal communication c. language d. communication

c. language

Gina considers herself pro-cell phone, and quickly forgot most of the main points of Mark's persuasive speech on why students should not be allowed to use their cell phones at school. This is an example of a failure to ___________________. a. listen ethically b. listen with empathy c. listen with an open mind d. listen for total meaning

c. listen with an open mind

Focusing on feedback (such as the body language of the audience) is an example of an attempt to: a. make preparational adaptations b. acknowledge controversy c. make presentational adaptations d. analyze diversity

c. make presentational adaptations

Which step of effective cooperative conflict management should the participants in the picture above focus on first? a. manage goals b. manage information c. manage emotions d. manage problem

c. manage emotions

The rules and guidelines for appropriate computer mediated communication are called ________. a. social norms b. etiquette c. netiquette d. manners

c. netiquette

c. physical characteristics; body movement or stillness; personal possessions; and personal preferences about spending time

The most important thing inexperienced speakers can do to increase their confidence is _____________. a. breathe b. exercise c. practice d. worry

c. practice

Andy is speaking in front of a group of middle school students. He notices they are fidgeting, chatting and texting each other, and a few of them appear to be asleep. Which of the following should he try in order to better engage his audience? a. acknowledge they may disagree with what he is saying, but invite them to try to see it from a different point of view b. repeat what he said in different words, and give a few more examples c. speak a bit more loudly, tell a funny story, and move around a bit more d. consider the students' diversity more carefully by asking a few "what if" questions

c. speak a bit more loudly, tell a funny story, and move around a bit more

A culture that tolerates a high level of ambiguity in communication values _______________. a. individualism b. masculinity c. uncertainty d. collectivism

c. uncertainty

When we focus on stereotypes we may ___________________. a. experience culture shock b. develop ethnocentrism c. unconciously look for information to support our generalizations d. develop new, supportive relationships with others

c. unconciously look for information to support our generalizations

Our brains are able to focus on and process ____________ of the information we perceive. a. all b. most c. very little d. approximately half

c. very little

Which of the following scenarios is the result of a lack of education or experience? a. A man dislikes hearing about the Holocaust because he is a survivor. b. A burn victim doesn't like to be near any flames. c. A child refusing to eat broccoli because of its color. d. A woman dislikes smokers because the smoke makes her cough.

c. A child refusing to eat broccoli because of its color.

c. Aggressive

____________ is an unfair or unfounded attitude towards something. a. Judgement b. Opinion c. Bias d. Preference

c. Bias

*What is the main problem with the following critique? "Your organization was confusing, you spoke too quietly and couldn't be heard, your visual aids were distracting, and your presentation was much too long."

c. It is not positive.

*Which of the following does not reflect the second step of effective communication? a. Ken bows to a Japanese businessman when he greets him. b. Joy lowers her voice when she asks about her friend's condition. c. KC interrupts his teacher's lecture to ask a question. d. Eric conducts himself in a professional manner during his interview.

c. KC interrupts his teacher's lecture to ask a question.

*Which area of active listening does the boy in this image need to work on?

c. Listening ethically

*Interpersonal conflict can result in ____________________. a. the deepening of a relationship b. the end of a relationship c. both a and b d. none of the above

c. both a and b

Both donkeys are hungry. Both donkeys want their own pile of food. The situation illustrated above is an example of _______________ conflict. a. uncooperative b. confrontational c. cooperative d. non-confrontational

c. cooperative

*Feedback such as good/bad; helpful/useless; important/unimportant; etc. are examples of:

c. criticism

After listening to Christine's speech, Albert tells her that it was good, but it was "kinda boring", and that most people probably won't care about her message. This is an example of:

c. criticism

*After listening to Freddy's speech, Caroline tells him that she liked it very much because it was really good and interesting, and that he chose an important topic to speak on. This is an example of:

c. critique

c. listen with an open mind

There are ____ steps, or essentials, of interpersonal conversation according to the video lecture. a.7 b.4 c.5 d.3

c. 5

Which of the following questions can help you to decide whether or not to self-disclose? a. Is this the right time and place? b. How well do I know the person I am communicating with? c. Both A and B d. Neither A nor B.

c. Both A and B

c. Confuse and confound others with words that contradict your true feelings.

c. This construction worker just arrived at work to find all his tools were stolen.

c. This man has just been fired from his job.

How does self-concept affect communication? a. Your self-concept will help you to sound more intelligent during conversation. b. Your self-concept will determine whether or not people listen to your message. c. Your self-concept will help to determine how you communicate. d. Self-concept does not affect communication.

c. Your self-concept will help to determine how you communicate.

What is an attitude? a. your understanding of right and wrong b. a credible, educated guess c. a learned predisposition to an idea d. the way you value yourself

c. a learned predisposition to an idea

Which type of person would be least likely to self-disclose? a. a person with a large Open Self b. a person with a small Blind Self c. a person with a large Hidden Self d. a person with a small Unknown self

c. a person with a large Hidden Self

Self-disclosure is most likely to occur _____________. a. the first time you meet someone new b. during a class in school c. during one-on-one conversations d. when you are very upset about something

c. during one-on-one conversations

Which category or categories of kinesis is the person in this photograph displaying? a. illustrators b. adaptors and regulators c. emblems and affect displays d. All of the above.

c. emblems and affect displays

c. physical characteristics; body movement or stillness; personal possessions; and personal

The _____________ listens to disclosure. a. channel b. message c. receiver d. source

c. receiver

You work in a company where teamwork is highly valued. Because of your ability to express your opinions and offer solutions to problems, you quickly gain the respect of your fellow teammates and stand out as a leader. This is an example of how public speaking can help improve your _____________.

career and professional skills

Your thesis should reflect the _____________ and _____________ of your speech.

central idea; theme

1097-05-01-01-00_files/i0210000.jpg These two images are examples of what characteristic of public speaking?

channel

When communicating with others, it is important to allow others to ___________.

choose whether or not to disclose

"It is important we work together on this project; we want our group to succeed." This statement reflects __________.

collectivization

According to "The Power of Self-Esteem," what are the two key components of self?

competence and self-respect

Conflict management is dealing with conflict in either a _________________.

confrontational, non-confrontational, or cooperative way

Rephrasing and providing additional examples are two ways to adapt to which type of audience feedback?

confusion

When you send large attachments, you are not _____________.

considering the needs of others

Verbal abuse is _______________.

consistent negative language

I. 1097-04-01-04-00_files/i0180000.jpg II.1097-04-01-04-00_files/i0180001.jpg III.1097-04-01-04-00_files/i0180002.jpg IV.1097-04-01-04-00_files/i0180003.jpg V.1097-04-01-04-00_files/i0180004.jpg Both donkeys are hungry. Both donkeys want their own pile of food. The situation illustrated above is an example of _______________ conflict.

cooperative

In addition to who you are, _____________ and _____________ affect self-disclosure.

cultural background and gender

"What a given group of people appreciates" are their ___________.

cultural values

What is the fourth step of effective communication? a. Adjust your communication based on the feedback. b. Choose effective words. c. Understand your receiver. d. Be aware of feedback.

What is the second step of effective communication? a. Be clear about your goals. b. Adjust your communication based on the feedback. c. Choose effective words. d. Understand your receiver.

Which of the following is an example of supportive communication? a. "We should talk about this when you are calmer." b. "You shouldn't do that." c. "Are you sure about that?" d. "I'm always here if you need help with anything."

Which of the following reflects the fourth step of effective communication? a. Amanda listened to her ebook on her way to work. b. Christine confronted KC about their group project. c. Ethan told Jacqueline about his latest invention. d. KC stayed after class to talk about the grade he received on his research paper.

________________ are facial movements that convey emotional messages. a. Emblems b. Regulators c. Adaptors d. Affect displays

d. Affect displays

The context in public speaking __________________. a. is also known as the content. b. is the information the speaker has chosen to share. c. is closely related to the message. d. All of the above

d. All of the above

Which of the following statements reflects certainty as a cultural value? a. "Your answer was too vague; I don't understand what you mean!" b. "I'd rather you were direct and upfront with me." c. "Just say what you mean! Don't beat around the bush." d. All of the above

d. All of the above

Which statement reflects a culture that would be categorized as "feminine"? a. "I think we can find a compromise that everyone can be happy with." b. "Men and women are equally capable of being successful in the workplace." c. "I understand you are worried about completing the project on time." d. All of the above

d. All of the above

All of the following are causes of apprehension except: a. inexperience and lack of preparation b. lack of confidence c. negative past experiences d. All of the above are causes of apprehension.

d. All of the above are causes of apprehension.

Which of the following is an example of possible noise in public speaking: a. members of the audience coughing or moving about in their seats b. a malfunctioning microphone making the speaker difficult to hear c. a member of the audience losing interest and daydreaming about her upcoming vacation d. All of the above are examples of noise in public speaking.

d. All of the above are examples of noise in public speaking.

All of the following are examples of warm-up exercises for your body and voice except: a. Drink lots of water. Avoid too much caffeine, alcohol, or other dehydrating liquids the day of your presentation. b. Pretend like you're chewing a giant wad of bubble gum --- stretch your jaw, lips, tongue. Add a vocal sound --- any old sound --- don't make it pretty. c. Raise your arms up overhead while you inhale through your nose, keeping your belly free. d. All of the above are examples of warm-up exercises for your body and voice.

d. All of the above are examples of warm-up exercises for your body and voice.

To listen actively, one must do all of the following except: a. make an effort to understand the message b. look carefully for valuable information c. avoid becoming self-focused d. All of the above are necessary for active listening.

d. All of the above are necessary for active listening.

Which of the following is an effective way to involve and engage your audience during a speech? a. ask for input from the audience b. use icebreakers and energizers c. break the audience into pairs or groups d. All of the above.

d. All of the above.

Choose the answer that correctly identifies Ruff and Buddy's conflict management styles. a. Ruff is confrontational and Buddy is cooperative. b. Buddy is non-confrontational and Ruff is cooperative. c. Ruff is non-confrontational and Buddy is non-confrontational. d. Buddy is confrontational and Ruff is cooperative.

d. Buddy is confrontational and Ruff is cooperative.

_____________ means helping to improve; promoting further development or advancement. a. Aggressive b. Interpersonal c. Management d. Constructive

d. Constructive

_______________ is the manner in which your speech is presented. a. Encoding b. Noise c. Channel d. Delivery

d. Delivery

Which one of the following choices is a feedforward statement that establishes a timeframe for the conversation? a. It's been hard to meet anyone since I started school last week. b. Where are you from? c. Thanks. d. Hey do you mind if I sit with you for a little while?

d. Hey do you mind if I sit with you for a little while?

What is the main problem with the following critique? "You put some thought into it, but you obviously do not care much about the topic you are presenting." a. It is not ethical. b. It is not constructive c. It is not specific. d. It is not behavior focused.

d. It is not behavior focused.

What is the main problem with the following critique? "That was the stupidest speech I've ever heard. You weren't organized, you were boring, it went too long, your visual aids were ugly and useless, and nobody cares about your topic." a. It is not positive. b. It is not objective. c. It is not constructive. d. It is not ethical.

d. It is not ethical.

All of the following students are attempting to limit their speech topics except: a. Justin writes the word "Psychology" at the top of a piece of paper. He then draws two lines down and writes "Marriage & Family Counseling" on one, and "Addiction, Abuse, & Trauma Counseling"on the other. b. Geoff writes the word "Rodeos" on a white board and he and three of his friends begin to ask each other different questions about all the different aspects of this sport. c. Daria visits her university library's website and types in the words "Fly Fishing" to the search directory. d. Jasmine opens up one of her parents' encyclopedias and starts skimming each entry starting with the letter "A" while taking careful notes of everything that catches her interest.

d. Jasmine opens up one of her parents' encyclopedias and starts skimming each entry starting with the letter "A" while taking careful notes of everything that catches her interest.

Avoiding offensive listening; listening objectively; weighing the pros and cons; examining the data; and listening without emotional involvement are all examples of which area of active listening? a. Listening with an open mind b. Listening ethically c. Listening for total meaning d. Listening with empathy

d. Listening with empathy

*Which of the following is not necessarily something you must consider when choosing a topic for a speech? a. the needs and interests of your audience b. your own interests c. the speaking occasion d. One must consider all of the above when choosing a topic.

d. One must consider all of the above when choosing a topic.

Which of the following is not necessarily something you must consider when choosing a topic for a speech? a. the needs and interests of your audience b. your own interests c. the speaking occasion d. One must consider all of the above when choosing a topic.

d. One must consider all of the above when choosing a topic.

An effective conflict manager would have responded to her mom's questions in which of the following ways? a. Seeking to win the conflict, an effective conflict manager would explain that it wasn't her fault she was late. It was the waiter's fault for taking so long at the restaurant. b. Seeking to end the conflict, an effective conflict manager would tell a funny story about something that happened earlier in the day. c. Seeking to control the conflict, an effective conflict manager would bring up the many times her mother has been late. d. Seeking to solve the conflict, an effective conflict manager would try to understand her mother's point of view. She would stay calm and listen.

d. Seeking to solve the conflict, an effective conflict manager would try to understand her mother's point of view. She would stay calm and listen.

Based on the nonverbal messages you see in this photograph, which of the following most likely describes this person's situation? a. This college student has just found out that she received an 'A' on a very difficult exam. b. This woman has just lost her job as the head of a very large company. c. This waitress has just finished her shift and is heading to the gym to relax. d. This high school student has just broken up with her boyfriend.

d. This high school student has just broken up with her boyfriend.

According to the lecture, when communicating men prefer to concentrate on _____________

d. all of the above

According to the lecture, when communicating men prefer to concentrate on _____________. a. problem solving b. expertise c. content d. all of the above

d. all of the above

During feedback which of the following would be communicated? a. understanding b. clarification c. criticism d. all of the above

d. all of the above

During your trip to another country, it is important to try to be aware of the cultural differences in communication styles to avoid ____________. a. seeming rude b. causing irritation c. misunderstandings d. all of the above

d. all of the above

Interpersonal communication includes _____________________, a. mutual sharing b. exchanging personal information c. getting to know each other d. all of the above

d. all of the above

Learning about public speaking can help improve your ________________. a. relationships with others b. performance at school c. chances of getting a promotion at work d. all of the above

d. all of the above

What aspect of nonverbal communication do the ladies in this picture seem to be most preoccupied with at the moment? a. gestures b. eye contact c. posture d. appearance

d. appearance

*Which of the following does not reflect the first step of effective communication? a. picking a topic for discussion b. clarifying the reason for today's meeting c. setting goals for the project d. asking for feedback on the project's progress

d. asking for feedback on the project's progress

Which of the following is not an example of the abstract meaning of language? a. misery b. patriotism c. duty d. bananas

d. bananas

Which of the following is not a principle of language? a. cooperation b. face-saving c. politeness d. bluntness

d. bluntness

Which of the following is an example of how our brains organize our perceptions? a. putting information into sequential order b. grouping similar things together c. neither A nor B d. both A and B

d. both A and B

d. both a and c

d. career and professional skills

"When one person holds the most power in a society, it is easier to get things done. Strong central leadership is much better!" This statement reflects _____________ . a. individualism b. collectivism c. decentralization d. centralization

d. centralization

These two images are examples of what characteristic of public speaking? a. noise b. message c. context d. channel

d. channel

"It is important we work together on this project; we want our group to succeed." This statement reflects __________. a. centralization b. individualism c. masculinity d. collectivization

d. collectivization

Which of the following determines how we interpret language? a. culture and location b. context and education c. culture and education d. context and culture

d. context and culture

When offering a _____________, it is best to be as objective and fair as possible. a. criticism b. criteria c. critic d. critique

d. critique

"What a given group of people appreciates" are their ___________. a. cultural contexts b. culture shock c. cultural education d. cultural values

d. cultural values

Asking questions to check your perceptions is called _____________. a. indirect perception checking b. observation c. filtering d. direct perception checking

d. direct perception checking

These photographs show examples of which category of kinesis? a. regulators b. adaptors c. illustrators d. emblems

d. emblems

Which of the following would be the most appropriate speech topic for an audience of senior citizens? a. the impact of Shakespearean sonnets on today's rap music b. how to avoid the Freshman 15 in college c. the latest products for babies d. how to stay active with arthritis

d. how to stay active with arthritis

Which of the following is not a benefit of developing public speaking skills? a. career advancement b. the ability to communicate and articulate your thoughts and ideas c. captivating your audience d. indirect perception checking

d. indirect perception checking

Jeff fell asleep in his chair while Elizabeth was delivering a speech on the effects of pollution on the atmosphere. This is an example of failing to _________________. a. listen for total meaning b. listen with empathy c. listen with an open mind d. listen ethically

d. listen ethically

What is the Internet communication problem in the following message? Dr. Sams, I would liek to schedual an apointment for next Wednesday. Thank you, Susan a. red text b. poor grammar c. no greeting d. misspelled words

d. misspelled words

Whenever Jeff is asked to speak in public, his nerves cause him to feel very nauseous. One time he even threw up in front of his entire church congregation while speaking at the pulpit. Jeff's apprehension is probably a result of his: a. fear of being the center of attention b. lack of confidence c. inexperience & lack of preparation d. negative past experiences

d. negative past experiences

The way we begin a conversation is called the ____________. a. impersonal b. closing c. interpersonal d. opening

d. opening

Which of the following words best describes the emotional state depicted in the drawing? a. happy b. guilty c. sad d. painful

d. painful

Which of the following words best describes the emotional state depicted in the drawing? a. happy b. guilty c. sad d. painful

d. painful

Which of the following is an example of the concrete meaning of language? a. joy b. sorrow c. love d. paint

d. paint

The candidate gained many votes due to her powerful and _____________ speech. a. informative b. effective c. assertive d. persuasive

d. persuasive

""" What type of biased language can be found in Line 3? a. ability b. race c. ethnicity d. religion

d. religion

*Which of the following does not reflect the fifth step of effective communication? a. using a graphic organizer in a presentation b. using medical jargon in a lecture about cancer c. using hand gestures to emphasize a point d. researching a topic before going to discussion on it

d. researching a topic before going to discussion on it

d. staying in school is cool

Any group of people will also consist of a number of ____________. a. backgrounds b. occupations c. cultures d. subgroups

d. subgroups

When faced with apprehension, people tend to breathe more rapidly and shallow, which can actually increase ____________. a. confidence b. performance c. effectiveness d. tension

d. tension

*Which of the following would probably be the most effective choice for a speech topic? a. molecular biology b. the history of democracy c. zoology in the Australian outback d. the migration habits of Tasmanian wombats

d. the migration habits of Tasmanian wombats

Jenna is dreading her presentation on the social habits of honeybees, which is not a topic she was very fond of in the first place. She has done a lot of research and has rehearsed several times, but has always generally disliked speaking in front of people. Which of the following methods will likely help her most in overcoming her feelings of apprehension? a. think positively & carefully prepare b. practice frequently & carefully prepare c. breathe deeply & visualize the outcome d. think positively & visualize the outcome

d. think positively & visualize the outcome

*All of the following describe the purpose of persuasive speeches except: a. to impact what the audience believes or does b. to influence the audience's values c. to convince the audience to make a change in policy or their personal actions d. to teach the audience how to do something

d. to teach the audience how to do something

*What is the main problem with the following critique? "You put some thought into it, but you obviously do not care much about the topic you are presenting."

d. It is not behavior focused.

d. "I'm always here if you need help with anything."

To listen actively, one must do all of the following except:

d. All of the above are necessary for active listening.

_____________ means helping to improve; promoting further development or advancement. a. Aggressive b. Interpersonal c. Management d. Constructive

d. Constructive

Which picture illustrates the result of deconstructive conflict? a. V b. III c. II d. IV

d. IV

d. It is not ethical.

*Which of the following reflects the fourth step of effective communication? a. Amanda listened to her ebook on her way to work. b. Christine confronted KC about their group project. c. Ethan told Jacqueline about his latest invention. d. KC stayed after class to talk about the grade he received on his research paper.

d. KC stayed after class to talk about the grade he received on his research paper.

*Avoiding offensive listening; listening objectively; weighing the pros and cons; examining the data; and listening without emotional involvement are all examples of which area of active listening?

d. Listening with empathy

*What is the second step of effective communication? a. Be clear about your goals. b. Adjust your communication based on the feedback. c. Choose effective words. d. Understand your receiver.

d. Understand your receiver.

When offering a _____________, it is best to be as objective and fair as possible.

d. critique

*Jeff fell asleep in his chair while Elizabeth was delivering a speech on the effects of pollution on the atmosphere. This is an example of failing to _________________.

d. listen ethically

*If you are in a conflict, which steps should you take in order to utilize the two tools described in the Conflict Management Skills website? a. explain your side, try to understand the other person, focus on your needs, and listen to the other person, compromise b. listen to the other person, try to understand the other person, focus on your needs, focus on their needs, compromise c. put your needs aside, focus on their needs, listen to the other person, compromise d. listen to the other person, try to understand the other person, put your position aside, focus on both yours and their needs, compromise

d. listen to the other person, try to understand the other person, put your position aside, focus on both yours and their needs, compromise

d. Affect displays

d. All of the above are likely causes of confusion in this scenario.

d. Nonverbal communication relies on multiple channels.

Based on the nonverbal messages you see in this photograph, which of the following most likely describes this person's situation? a. This woman is a successful and confident business owner. b. This woman is an overworked and overly stressed medical doctor. c. This woman is a stay-at-home mom who is very conscious of her health. d. There are not enough nonverbal messages to say for sure.

d. There are not enough nonverbal messages to say for sure.

__________ are very difficult to change. a. Opinions b. Attitudes c. Beliefs d. Values

d. Values

Which of the following is an example of personal information we often share when we are forming relationships? a. beliefs about the world b. reactions to events c. goals d. all of the above

d. all of the above

Which of the following is an important consideration when deciding whether or not to disclose? a. your relationship with the receiver b. the timing of the conversation c. your motivation for the disclosure d. all of the above

d. all of the above

Which of the following is helpful for self-evaluation? a. asking questions about your attitudes, beliefs and values b. asking others for information about yourself c. examining your skills and abilities in comparison to others d. all of the above

d. all of the above

What aspect of nonverbal communication do the ladies in this picture seemed to be most preoccupied with at the moment? a. gestures b. eye contact c. posture d. appearance

d. appearance

In addition to who you are, _____________ and _____________ affect self-disclosure. a. gender and income b. education and cultural background c. gender and education d. cultural background and gender

d. cultural background and gender

Language is more _____________ and _____________ than nonverbal communication. a. ambiguous; regulated b. continuous; governed c. integrated; emphasized d. finite; rigid

d. finite; rigid

d. gesturing towards the door while saying, "Let's go"

Which of the following words best describes the emotional state depicted in the drawing? a. happy b. guilty c. sad d. painful

d. painful

Which of the following is a "safe" topic for conversations? a. political issues b. religion c. income d. weather

d. weather

Frame your thesis as a(n) ____________ statement, not as a question.

declarative

Sara's mom is very angry when Sara arrives home late. Her mother says she is very disappointed in Sara and asks her why she is late. Sara responds to her mother by saying nothing, quickly walking to her room and slamming the door. Sarah's current response to her mother's questions will result in _________________?

deconstructive conflict

1097-05-01-01-00_files/i0230000.jpg These images represent two very different styles of _______________.

delivery

1097-05-01-01-00_files/i0230000.jpg These images represent two very different styles of _______________.

delivery

The speaker is very animated, energetic, and incorporates a lot of humor into her presentation. This is an example of her:

delivery

In the website "Conflict Management Skills" that you explored, all of the following are "enemies" we have to conquer in order to be constructive conflict managers except:

desire to listen to the other person

Which of the following communication barriers is very difficult to overcome?

different communication codes

Asking questions to check your perceptions is called _____________.

direct perception checking

In communication, men tend to value ____________.

directness

What is the business of Fred and Sarah's conversation?

discussing how hard it is to be the new kid

Sending an email to customer support before looking through the site and reading the frequently asked questions is an example of not

doing your research

Which of the following is an example of an effective persuasive speech topic for a group of elementary school children?

don't be a couch potato, read at least 20 minutes a day

Reciprocal means _____________.

done in return

Self-disclosure is most likely to occur _____________.

during one-on-one conversations

"Guidelines for appropriate behavior"

etiquette

The rules and conventions governing correct or polite behavior and communication are called ______________.

etiquette

Most communication falls into one of two, very broad, categories: supportive communication and aggressive communication.

In communication, women tend to value _______________.

feelings

Which type of culture would value sensitivity and peaceful resolution of conflicts?

feminine

from "I Have a Dream," by Martin Luther King, Jr. Which of the following best describes the tone of this speech?

hopeful

Which of the following would be the most appropriate informative speech topic for a group of high school seniors?

how to prepare for college or job interviews

Which of the following would be the most appropriate informative speech topic for a group of high school seniors? how to prepare for college or job interviews the mechanics of jet engines deciding on a place to live after retirement buying homeowners insurance

how to prepare for college or job interviews

Which of the following topics would be most appropriate for a group of elementary school children?

how to protect yourself against Internet predators

Which of the following would be the most appropriate topic for a group of high school students?

how to resist peer pressure and avoid harmful drugs

Which of the following would be the most appropriate speech topic for an audience of senior citizens?

how to stay active with arthritis

Self-esteem is ________________.

how we value ourselves.

"Hey- I dropped an application off last week and was wondering if anyone had a chance to look over it yet. Get back to me, please." What is the Internet communication problem in the email above?

ignoring social conventions

In choosing a topic for a speech, you should always consider whether it is _____________ and _____________ .

important; appropriate

Which of the following is not a benefit of developing public speaking skills?

indirect perception checking

All audiences are made up of ________________.

individuals

Jane knew about her class presentation several weeks in advance, but did not begin working on it until the night before it was due. She is likely to feel apprehensive due to her:

inexperience & lack of preparation

All of the following are uses of a thesis statement except:

influences what your audience will believe or do

"How-to" speeches and reports on research findings are two examples of ______________ speeches.

informative

All of the following are ways we constantly communicate to those around us except ______.

intent

Overall, Fred and Sarah's conversation can be described as _______________.

interpersonal, informal, and positive

intrapersonal skills

It is best to limit your topic for all of the following reasons except:

it allows you to give a more superficial overview

If you are in a conflict, which steps should you take in order to utilize the two tools described in the Conflict Management Skills website?

listen to the other person, try to understand the other person, put your position aside, focus on both yours and their needs, compromise

A culture that emphasizes verbal communication skills is ____________.

low-context

Choosing the right word is extremely important in _____________ cultures.

low-context

Asking "what if" questions is an example of an attempt to:

make preparational adaptations

Focusing on feedback (such as the body language of the audience) is an example of an attempt to:

make presentational adaptations

Ruff1097-04-01-04-00_files/i0220000.jpgBuddy Which step of effective cooperative conflict management should the participants in the picture above focus on first?

manage emotions

A culture that places a high value on traditional gender roles that favor men would be classified as __________.

masculine

All of the following are examples of visual channels in public speaking except:

microphone & speakers

Which of these images best represents self-concept?

mirror

Which of the following would be an appropriate topic for disclosure in the workplace?

none of the above

Which of the following is an example of indirect perception checking?

observing your mother's actions to see if she is angry

What occurs during the interpretation stage of perception?

our brain tries to assign meaning to our perceptions

perceives the world differently

Your spiritual self is ________________.

personal reflection about your thoughts and feelings

Your _______________ will have the most significant impact on how much you disclose.

personality

The candidate gained many votes due to her powerful and _____________ speech.

persuasive

The thesis statement for your ______________ speech should state what you want the audience to believe or do.

persuasive

Which of the following is an example of common Internet communication problems?

poor grammar

It is a good rule of thumb to remember that when preparing for a speech, you can never ______________ too much.

practice

The most important thing inexperienced speakers can do to increase their confidence is _____________.

practice

Which of the following would be the most appropriate speech topic for a group of corporate executives?

pros and cons of the WalMart business model

In order to ensure your message is clear and easily understood you should ____________.

read your writing out loud

Emily is speaking in front of a group of engineers and computer programmers about some new software she has developed. She notices many of them are scratching their heads, staring at her with confused looks on their faces, or looking around at others in the room. Which of the following should she try in order to better engage her audience.

repeat what she said in different words, and give a few more examples

All of the following are strategies to help you limit your topic except:

reporting research results

Good ______________ skills allow you to have healthy relationships with others.

social

speak a bit more loudly, tell a funny story, and move around a bit more

Focusing on __________ can damage your perceptual accuracy.

stereotypes

Jasper is presenting at a seminar to the same audience for the second day in a row. He feels the audience was very receptive to his message yesterday. To keep his audience engaged today, he should:

take a moment at the beginning to ask a few audience members about their experience yesterday and what they are expecting out of the presentation today

Which of the following would probably be the most effective choice for a speech topic?

the contributions of Janusz Kaminski to modern cinema

A ______________ is the specific detailed subject for an essay or speech.

thesis

When planning your speech, it is important to start with a well-defined ______________.

thesis

You are assigned to speak to a large group about your experiences in high school. What can you do in your preparation to address your audience effectively? Please give at least 4 or 5 specific examples.

try to use more elevated language - find out what age group you are to address - find out if there are gender specific issues to address - find out if there are cultural or ethnic differences to consider - use more examples and real-life stories - survey the audience ahead of time to find out what their needs and expectations are - prepare and organize material more carefully - find out about the location and size of the group

All audiences are _____________ and _____________.

unique; diverse

Men tend to emphasize ____________ when communicating.

verbal messages

waited to be less emotional before responding

One negative effect of assuming differences is _______________.

we can isolate ourselves from others

Which of the following is a "safe" topic for conversations?

weather

A person would be most likely to disclose during which of the following communication situations?

while chatting online

The material self is _______________.

who we are, determined by what we have

Self concept is ______________.

your understanding of who you are and the roles you fill

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