PSY 108- Chapter 4

Kelley hypothesized that people make causal attributions by observing

3 dimensions of behavior

_______ is an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

Affirmative Action

________ is an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

Affirmative action

Helen uses a wheelchair to get around. Her company, Cue Furniture, makes sure her desk is wheelchair accessible. The ___________ requires the company to do provide this.

Americans Disability Act

The self-serving bias states that we tend to

Attribute our successes to skill and our losses to chance

______ is based on a simple premise: Rightly or wrongly, people infer causes for their own and others' behavior.

Attribution Theory

The generation described as workaholic, idealistic, competitive, and materialistic is

Babyboomers

The steps in the process of stereotype formation and maintenance in order are

Categorization -> Inferences -> Expectations -> Maintenance

________ are suspected or inferred causes of behavior.

Causal attributions

Mario is setting up an after-school program for inner city youth. The population is a mix of white, African-American and Latino, with Latinos comprising the majority of participants. Which of the following would help the group overcome stereotypes?

Create project opportunities using a mix of populations with equal status

Mario is setting up an after-school program for inner-city youth. The population is a mix of white, African American and Latino, with Latinos comprising the majority of participants. Which of the following would help the group overcome stereotypes?

Create project opportunities using a mix of populations with equal status.

External factors include all of the following except

Ethics

Seema is married with two children and lives in New York. She has worked at Bubble Zone for 10 years. These are all _______of the four layers of diversity.

External Dimensions

Jennifer is described by her friends as independent, distrusting authority, and technologically savvy. One of her strongest memories is the day of the Oklahoma City bombings. She is most likely to be a member of the _____ generation.

Gen Xers

Jenny is described by her friends as independent, distrusting authority, and technologically savvy. One of her strongest memories is the day of the Oklahoma City bombings. She is most likely to be a member of the ________ generation.

Gen Xers

Surface-level characteristics include _____, age, and race.

Gender

The term _______ identifies an invisible but absolute barrier that prevents women from advancing to higher-level positions.

Glass Ceiling

Carrie goes out to lunch and orders a diet soda. If we consider _________, she is likely to prefer a salad for lunch.

Implicit Cognition

The existence of implicit cognition leads people to make ________ decisions without realizing they are doing so.

Implicit Cognition

At its most basic, a person's behavior can be attributed to either ______ or ______ factors.

Internal; External

Which of the following is not one of the recommendations to managers about reducing stereotypes?

Managers should actively ignore stereotypes

Alana looks at the clouds and sees flowers. Her brother, Sammy, looks at the same clouds and sees jellyfish. Alana and Sammy have different

Perceptions

When must managers accurately identify and communicate the behavioral characteristics and results they look for in a good performance?

Performance Appraisal

Marion, a shift supervisor, is keeping a performance diary for each of her employees. This mechanism can ______ performance appraisals.

Reduce bais in

Which of the following is not a technique by which managers can reduce the effect of implicit cognition in hiring?

Rely on Stereotypes

"Women have a harder time than men in being perceived as effective leaders." This statement is a(n)

Stereotype

Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a

Stereotype

A(n) ______ is an individual's set of beliefs about the characteristics of a group.

Stereotypes

Saying, "You've got to pay your dues" is another way to promote the status quo. This is an example of the _______ option that organizations can use to address any type of diversity issue.

Suppress

______ characteristics are quickly apparent to interactants.

Surface-Level

We build stereotypes through a four-step process. Which of the following is not part of the process?

appraisal

The millennial generation is described as

entitled, civic-minded, closely involved with parents.

Deep-level characteristics of diversity

include attitudes, opinions, and values

Because LGBTQ employees often experience a lack of ________, their engagement, performance, and retention can be affected.

inclusion

Affirmative action plans

is an intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discriminations that occurred in the past

Of the following options, which is the best action to address any type of diversity issue?

mutual adaptation

What form of diversity management is an organization adopting when it acknowledges differences but does not value nor accept them?

toleration