Quiz 1

Civic virtue refers to keeping coworkers informed about matters that are relevant to them.

False

The theories and concepts found in OB are drawn from two disciplines: human resources management and strategic management.

False

The process by which an organization determines the requirements associated with a specific job is referred to as a

Job analysis

The following are all examples of psychological withdrawal behaviors EXCEPT: a. Missing meetings b. Moonlighting c. Cyberloafing d. Socializing

Missing meetings

Employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces are referred to collectively as

Task performance

The two primary outcomes of interest to OB researches, employees, and managers are job performance and organizational commitment.

True

Which of the following offers the best definition of "job performance?" a. Degree to which employee activities accomplish organizational goals b. Employee enactment of job activities outlined in the job description c. Evaluation of employee behaviors while at work d. The sum total of employees' task and citizenship activities

a. Degree to which employee activities accomplish organizational goals

Employee responses to job demands that are novel, unusual, or unpredictable are a part of

adaptive task performance

Jackie loves her job, admires her boss, and believes in the goals and vision of her organization. She can't imagine looking for or finding a better job. Jackie is mostly likely demonstrating:

affective commitment

Which of the following terms refers to the desire on the part of an employee to remain a member of the organization? a. Organizational effectiveness b. Organizational commitment c. adaptive task performace d. job performance

b. Organizational commitment

Employees that possess high commitment and high performance and are held up as role models for other employees are :

citizens

Under management by objectives (MBO), employees meet with their manager in order to:

develop a set of mutually agreed-upon objectives that are measurable and specific

An active, destructive response by which an individual either ends or restricts organizational membership is referred to as :

exit

A passive, constructive response to negative events that maintains public support for the situation while the individual privately hopes for improvement is referred to as :

loyalty

Maddie has been working as the creative head at Juno Designs for the past 25 years. Although she likes her job, she has begun to feel like she is in a creative slump and has been considering leaving to start her own company. Maddie will be eligible for retirement in five years. After discussing it with her husband, she decides that leaving now would be a mistake. After she retires, she will reconsider the idea of starting her own company. This is an example of ______________ commitment.

normative

Which of the following types of employees possesses high commitment and low task performance but performs many of the voluntary "extra-role" activities that are needed to make the organization function smoothly?

stars

Charles finds an advertisement for an accountant's position at a local office. The advertisement mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities of the position. This job description refers to:

task performance

What is the best way to describe how task performance differs from citizenship behaviors and counterproductive behaviors?

task performance is required for compensation