Quiz 10
c
One of the characteristics of positive energy is that it: a. Cannot overcome the adverse effects of empowerment. b. Provides help with physically draining work, but not with mentally difficult work. c. Helps employees to undertake demanding work. d. Requires more focused effort to maintain than negative energy requires.
c
A weaver at the Longaberger Company produces baskets by hand, earning a predetermined amount for each basket produced, and a bonus for each basket beyond the quota. Longaberger's bonus system is an example of a: a. Gain sharing program. b. Pay for knowledge plan. c. Production incentive. d. Profit sharing plan.
a
According to Judy Orloff, _____ is fearful, judgmental and depleting. a. negative energy b. positive energy c. rumor d. backbiting
b
Charlie and Joe work for the same company. Charlie believed that he would win this year's "Hustle Award." When it was announced that Joe had won, Charlie felt that his hard work had been slighted. This situation illustrates that noncash incentive programs: a. Are a bad idea. b. Often are interpreted as punishment by those who fail to receive an anticipated award. c. Undermine teamwork. d. Are less effective than cash incentive programs.
d
Concerning the impact of noncash incentive programs, many companies have discovered that: a. Noncash incentives fail to motivate the majority of workers. b. Intangible awards such as "Employee of the Month" parking spaces are more effective motivators than are tangible rewards such as briefcases. c. Tangible rewards such as company-logo jewelry are more effective motivators than intangible rewards such as vacation travel. d. To motivate employees to exert continuous effort, monetary incentives work better than noncash incentives.
c
Managers who believe that praising workers will lead to requests for pay increases: a. Are convinced that praise reduces productivity, so that workers do not deserve pay increases. b. Correctly describe the reactions of lower-level workers but not the reactions of middle and upper managers. c. Are often wrong; if workers do not receive intangible rewards such as praise, they often demand higher tangible rewards, such as pay raises. d. Simply lack the time to praise their workers.
a
Sam's supervisor was two weeks late with his evaluation of her quarterly report. Sam finally begged her supervisor to critique the report, even though she realized that his comments would be scathing. Sam's behavior illustrates that: a. Workers prefer negative feedback to no feedback at all. b. Sam is an ineffective employee. c. Negative feedback is more motivating than positive feedback. d. Her supervisor wants her to resign.
a
The department that Andy supervises ranks highest among the company's profit centers. Andy works hard to maintain good interpersonal relationships with his employees. This example demonstrates which of the following principles? a. Positive reinforcement may increase productivity. b. Avoiding confirmation behaviors will increase productivity. c. Strokes equal bucks. d. Productive workers become happy workers.
c
Which of the following actions do not show appreciation? a. Asking for advice. b. Recognizing someone at a staff meeting. c. Giving a limp handshake. d. Asking someone to demonstrate correct performance.
c
Which of the following is not a barrier to positive reinforcement? a. Misconceptions about positive reinforcement. b. Failing to identify commendable actions. c. Giving positive reinforcement too freely. d. Preoccupation with self.
