Quiz 3
This is the Customer Guarantee commitment to the customer of we are late or miss an appointment.
Apologize and let the customer know that there will be a $20 credit applied to their account
Color-coded tubes that house and protect the optical fibers within a fiber optic cable.
Buffer Tubes
In this topology, workstations are connected to the network through a common path.
Bus topology
The three basic physical topologies.
Bus, Ring & Star
*86
Cancel Repeat Dialing
CAR
Capital Authorization Request
CSMA/CD
Carrier Sense Multiple Access with Collision Detection
A computing paradigm in which tasks are assigned to a combination of connections, software, and services accessed over a network.
Cloud Computing
CWER
Code Word Error Rate
This channel has established series' such as American Chopper, Monster Garage, Mythbusters & Monster House.
Discovery Channel
Name three agencies that make the EAS work.
FC 2: NWS 3: FEMA
Signal splitting device that plugs into a trunk/bridger cahssis - used at output of bridger module.
Feedermaker
What is the equation used to calculate total cable loss?
Footage x Cable loss per foot (loss factor) = Total cable loss
HMA
Home Media Architecture
OLED
Organic Light-Emitting Diode
Access code for 'Direct Call Pickup,' a feature that allows user to pick up a ringing call from a selected extension.
*97
How many LED flashes on a smoke alarm indicate the unit is operating normally?
4-7 flashes
Enter Question Here
4-way Tap
In an analog signal how far is the audio carrier offset from the video carrier?
4.5 MHz
The sync of a balanced baseband video is ________ I.R.E.
40
End Road Work signs should be placed ____ feet beyond the end of the work zone.
500 feet
It is the minimum CTB specs for the FCC Proof of Performance Test.
51 dB
Comcast Corporation owns a controlling ____ % interest in NBCUniversal with GE holding a ____ % stake.
51%, 49%
This type of adult learner prefers to learn by doing or touching, likes to experiment and can become easilty distracted.
Tactile or Kinesthetic
This is used to divert a specific amount of signal from the feeder system and distributed it to 2, 4, or 8 output ports for connection of customer drops.
Tap
Term used for the distance from the cone at the front of the vehicle to the first cone furthest from the rear of the vehicle.
Taper Distance
Using an SLM, it is the reason that hum can be read on an audio carrier, but not on a video carrier.
The audio carrier is frequency modulated and does not mask the hum
Five key facts adult learners seek.
Variety 2: Experience 3: Relevance 4: Brevity 5: Self Discovery
List 3 of the "5 Key facts" adults learners seek.
Variety, Experience, Relevance, Brevity and Self Discovery
Enter Question Here
Vault
Enter Question Here
Vaults
VOP
Velocity of Propagation
Name for a collaboration, file sharing and web publishing program developed by Microsoft.
Windows Sharepoint
Default customer username for a business gateway.
cusadmin
What two XHS devices will help save customers money on their energy bill?
thermostat and lighting controls
If the MTA MAC address is 000cadfba4c, what is the hostname?
m000cadfba4c
Enter Question Here
mDTA
Microvolts x 0.021 x frequency in MHz = ________
microvolts / meter
URL for my DVR manager.
www.XfinityTV.com
URL for customers to view billing statements, make payments and change services.
www.comcast.com/viewbill
The simplest HTTP message to which the server replies by sending the named document.
"Get url"
This phrase in the early 80's help boost the popularity of cable television.
"I want my MTV"
A simple card you can give to a customer you meet outside of work who is having a problem with their Comcast service - and help them on the spot.
"Make it Right" card
Gauge wire used if grounding at an amp.
# 6 gauge
In new installation, a Series 59 cable is used at the ground block. What do you use for ground wire?
#12 solid or stranded copper insulated wire.
Typical splice loss of a fusion splice.
0.1 dB
Two methods of obtaining purchase information from set-top boxes.
1) dial-up telephone modems; 2) cable system return path
The /28 Subnet uses this many IP addresses.
16
The year Comcast announced it had delivered eight billion On Demand views.
2008
Enter Question Here
21 Jump Street
Given a resistance of 4 ohms and voltage of 120, what is the current in the circuit?
30 amperes (I=E/R)
The bandwidth of an HDMI cable.
5 GB per second
When ALS & AGC are set in the middle of their range, the insertion loss is approximately ______ dB.
6 to 7 dB
A field boot safety toe must meet the impact and compression protective rating (for a nominal impact) at this many foot-pounds.
75 pounds
According to the National Safety Council, what percentage of accidents is preceded by one or more near-miss incidents?
75%
The 'History Bar' displays the last _____ channel(s) or programs you have viewed.
9
Comcast announced a merger with this broadband giant in 2002 to form a new Comcast Corporation.
AT&T Broadband
A new standalone STB-based device that connects to the users home network via Ethernet.
AnyPlay
API
Application Program Interface
What Business Class Internet package does not allow full access to Microsoft sharepoint?
Basic
BPSK
Binary Phase (Bi-Phase) Shift Keying
Five examples of data formats used in the presentation layer.
Binary, ASCII, JPEG, GIF, MPEG
List five data formats used in the presentation layer.
Binary, ASCII, JPEG, GIF, MPEG
NEC 820.42
Bonding & Grounding at mobile homes
Used in Tree and Branch architecture as part of trunk/bridger station, receives signal from the trunk module and amplifies forward signal and sends it out on the feeder lines (as many as 4) that originate from the main station.
Bridger Amplifier
The NFL, Sony & PBS are 3 partnerships Comcast has entered into over the past 2 years. Name one more.
Brinks, HIT, Sesame Workshop, Gemstar-TV Guide
This channel's roots date back to 1922 in the U.K.
British Broadcasting Company (BBC)
BACC
Broadband Access Center for Cable
This tool provides the means for manual provisioning of CHSI as well as set Class Of Service and FQDN for MTA.
Broadband Access Center for Cable (BACC)
BTSC
Broadcast Television Systems Committee
Enter Question Here
Buck Rogers
Name 3 of the 6 key techniques in the process of selling.
Build Rapport, Ask Questions, Listen, Position the Product, Communicate the Benefits and Ask for the Sale.
Six key techniques in the process of selling.
Build rapport 2: Ask questions 3: Listen 4: Position the product 5: Communicate the benefits 6: Ask for the sale
Technique that describes the process of making the customer feel comfortable, respected, and trusted.
Building Rapport
Five categories in Competitive Edge Tool
Bundles 2: Video 3: Internet 4: Phone 5: Mobile Services
Five categories in Competitive Edge Tool.
Bundles, Video, Internet, Phone, and Mobile Services
This Business Class service is for customer with 5 or less computers, ideal for at-home businesses or small businesses.
Business Class H.S.I Lite
Three services of enterprise voice.
Business Voice Edge 2: PRI Trunks 3: Business Class Voice
Three services of enterprise voice.
Business VoiceEdge ; PRI Trunks ; Business Class Voice
Web Portal for BCV.
BusinessVoice.comcast.net
This type of cable is used for vertical runs.
CATVR
This error occurs when a customer is currently watching a recording and attempts to playback another recording.
CDIN
This service was launched in 2004 to complete the Triple Play.
CDV / Xfinity Voice
The FCC rule that helps to ensure that a cable systems forward signal meets 12 technical standards for POP compliance.
CFR4776.605A1-12
CRUESMTO TFSIR
CUSTOMER FIRST
Name the Regions within the West Division.
California, Houston, Mile High, MTN, OR/SW Wash, Twin Cities, Washington
This feature allows the user to create a list of phone numbers which will be forwarded to a number they designate.
Call Forwarding Selective
*57
Call Trace
*67
Caller Id Blocking Per Call
CPR
Cardiopulmonary Resuscitation
CSMA/CA
Carrier Sense Multiple Access with Collision Avoidance
Programming compiled from the world's largest library of cartoons, with more 8,500 titles?
Cartoon Network
Enter Question Here
Combiner
C30DG
Comcast 30-day Guarantee
CASPER
Comcast Advanced Service Professional Employee Resource
CBC
Comcast Business Communications
Employee volunteers & their families participate in this company-wide day of service to local communities.
Comcast Cares Day
What technique reduces the bandwidth of a digital signal?
Compression
This refers to the ISDN channel in which the control and signaling information is carried.
D Channel (Delta Channel)
This system translates a web page domain name into an IP address.
DNS (Domain Name System)
Term used for fiber reserved for future use.
Dark Fiber
FTTF
Fiber to the Feeder
Enter Question Here
Finding Nemo
With Xfinity Voice 2go you can have up to this many virtual phone numbers.
Four
Equipment that tests up to 12 STBs at a time by injecting RF signal and IR commands and measuring the outputs automatically.
Gen3
This stands for GFCI.
Ground Fault Circuit Interrupter
ANSI Z89.1
Hardhats
HRC
Harmonically Related Carriers
A systematic method of identifying and evaluating workplace hazards and the precautions needed to protect employees from those hazards.
Hazard Recognition and Assessment
Four parts of an HFC System.
Headend 2: Transportation System 3: Distribution System 4: Drop System
Name the two components of an IP datagram.
Header and Data areas
Customers can automatically distribute incoming calls to two or more extensions using this calling feature.
Hunt Groups
HFC
Hybrid Fiber Coax
The by-product gas is produced during the battery charging process.
Hydrogen
This stands for ISP.
Internet Service Provider
This stands for IPX.
Internetwork Packet Exchange
IRQ
Interrupt Request Line
This type of lightwave is generated by lasers between 1310nm and 1550nm.
Invisible Light
A command line that displays the IP address, subnet mask, and default gateway for all adapters.
Ipconfig
kVA
Kilo-Volt Amps
This type of learner prefer to learn through experience and hands-on activity. Customers in this category will prefer to take the remote control and learn as they navigate through the On Screen Guide.
Kinesthetic Learner
Enter Question Here
LE with value
Extra fiber connected to the OTDR to make up for the dead zone.
Launch Cable
These are poles one to two inches in diameter used to raise cables over obstructions - typically come in 6-foot sections that are fastened together, end-to-end.
Lay-up Sticks
L2CP
Layer 2 Control Protocol
Main purpose of the CRAN.
Layer 2 and Layer 3 switch and routing
A link to imperative tools or documentation outside of the knowledge base displayed in the center of the end user's At-a-glance page at all times.
Link Edge App
MPOE
Minimum Point of Entry
Two examples of physical layer specifications.
RJ-45 and EIA/TIA-232
In optical fiber, this factor is the largest cause of attenuation.
Scattering
SAHHC
Standalone Home Health Check
SVC
Switched Virtual Circuit
This type of rule and regulations are tied to GO-128.
Underground vaults, Depth of trench, Grounding
This type of e-mail service has users accessing their e-mail through an Internet browser.
Webmail
The name given to an injury to a person's skin and/or the soft tissue beneath it.
Wound
XHS
Xfinity Home Security
What type of metal coats the strand?
Zinc
The most SMTP implementation.
"sendmail"
Name three of the seven DOI tasks.
(1) Firm Order Commitment (FOC) Verification (2) Radio Frequency (RF) Level Verification (3) Internet Activation (4) Manual Internet Activation (5) Phone Activation (6) Manual Phone Activation (7) Port Activation
Star code to activate anonymous call rejection.
*77
What pins on a RJ-31x jack are the outputs from the jack?
1 & 8
What pins on an Rj-31X jack are the outputs from the jack?
1 & 8
What are the three key user interfaces that the customers can use to manage their homes?
1) Touchscreen 2) Customer Portal 3) iPhone or Mobile Phone
According to MUTCD, a flagger's garment shall be visible at a distance of _____ feet.
1,000 feet
Statistics show that unhappy customers share their experiences with approximately how many others?
11
Enter Question Here
110 punch-down connecting block
If the audio frequency for Channel 7 is 179.75Mhz, this is the frequency of the vidoe carrier for channel 7.
175.25 MHz
The year Comcast first offered high speed internet.
1996
Number of characters that are in a 128 bit WEB key.
26
A 128 QAM signal results in this many combinations.
27
Enter Question Here
3-way splitter
It is the typical range of the slope control on a return amplifier module.
6 dB
An additional FCC POP test point is added for every 12,500 subscribers; this is added to a minimum of this many.
6 test points
Visible red light is _____ nm expresses the wavelength.
770
ALE
Address Lifetime Expectations
How often does a CMTS poll each cable modem?
At least once every 30 seconds
Before you install hardware or software on a customer's PC you must do this.
Backup the system registry
Enter Question Here
Combat
This equipment is used to route cables through inside or outside corners, ensuring minimum drag is placed on the cable.
Corner Block
CPM
Cost per Plant Mile
DMZ
Demilitarized Zone
Tool used to adjust the pots in an amplifier.
Diddle stick
TEETNHRE
ETHERNET
Enter Question Here
FVD
FCC
Federal Communication Commission
Enter Question Here
Flex Tube
The term used to describe the way a 16:9 aspect ratio image is displayed on a 4:3 screen, where black areas are visible above & below the image.
Letterbox
Maximum bandwidth, resolution and frame rate of MPEG-1.
Max bandwidth - 1.5 Mbps; Resolution - 352 by 240 pixels; Frame rate - 30 frames per second
MTBF
Mean Time Between Failure
MAC
Media Access Control
Enter Question Here
Monsters, Inc.
This stands for OSHA.
Occupational Safety Health Administration
This unit is used for measuring resistance.
Ohm
E = I x R
Ohm's Law
OCAP
Open Cable Application Platform
This stands for OCEF.
Optical Cable Entry Facility
OMI
Optical Modulation Index
The type "A" connector of a USB cable is connected to this.
PC
PVC
Permanent Virtual Circuit
PPoE
Point-to-Point over Ethernet
Name the four common connections on EAS equipment.
Power Connection, Input 1, Input 2, IF out
Two aspects of QoS that are necessary in its implementation.
Prioritization & Resource Reservation
The five Core Roles of the CAE.
Problem Solver, Information Provider, Product Consultant, Ambassador, Communicator/Listener
Name the process that collects and associates customer equipment and account information to create and register their data account for H.S.I. services.
Provisioning
FCC 76.605.(a)(12)
RF Signal Leakage
RAID
Redundant Array of Inexpensive Disks
RMI
Repetitive Motion Injury
This stands for RMI.
Repetitive Motion Injury
Action of a virus defined as inserting copies of itself into other program files.
Replication
The fall protection that can be used if you plan to work on a low-slope roof with roof width 50 feet or less.
Safety Monitoring System
Term meaning that the only known and trusted routes exist or are propagated from one part of the Comcast network to another, also means that a route from a peer will only be accepted if the peer had informed us of this network in advance.
Sanitized Routing
Name of the Comcast Business Class Services document that generally includes special instructions, contact information, and a monthly rate with charges for ancillary services.
Service Order Agreement
SSID
Service Set Identifier
OSI layer that determines whether a message will be half-duplex (onlyone party can talk at a time) or full duplex (noth parties can talk at the same time).
Session
The two major characteristics that drive VOD traffic models that are defined in the planning phase.
Session Requests and Session Length
Two major characteristics that drive VOD traffic models that are defined in the planning phase.
Session Requests and Session Length
This component of coaxial cable carries stray current to ground.
Shield
Piece of electronic equipment used to produce waveforms - often used to describe a carrier generator that produces CW carriers.
Signal Generator or Oscillator
This is used to measure signal at a specific tunable frequency/channel.
Signal Level Meter
SNMP
Simple Network Management Protocol
Name the two architectures of cell backhaul?
Single-Tier Architechture 2: Two-Tier Architechture Features
A template-driven, online website development tool that allows you to create a rich, customized website without needing to have any knowledge of HTML code.
SiteBuilder
Enter Question Here
Splitter
SQL
Structured Query Language
The voltages on a telephone loop while on-hook.
Tip 0VDC, Ring -48VDC
USB
Universal Serial Bus
This website can be used to access a customer's voicemail.
ww.comcast.net/digitalvoicecenter
0 dB equals this many microvolts.
1000
The year Comcast was founded.
1963
The bandwidth of a standard cable TV channel.
6 mhz
1 dBmV is equal to ____ dBuV.
60
____ % of VOD content is free to digital cable subscribers.
90%
In a TV picture, this term is the ratio of width to height.
Aspect Ratio
When does the contents of a Fall Protection Kit be inspected?
Before each use
CCDN
Comcast Content Delivery Network
The 'Rule of Three' for CDV.
Confirm customer's new phone number. 2: Illustrate how to use VM 3: Talk about Comcast Digital Voice Center.
DRM
Digital Rights Management
ECB
Electronic Codebook
When replacing batteries in a Power Supply, these 3 pieces of PPE are required.
Face Shield 2: Acid Resistant Gloves 3: Acid Resistant Apron
Enter Question Here
Golden Compass
IAQ
Indoor Air Quality
This term stands for 'Ten to the Sixth Power.'
Mega
What Comcast Digital Cable service is NOT available to Business Class TV customers?
OnDemand
Term for when there is a sharp attenuation at either end of the spectrum.
Rolloff
Complete the following formula: Space + Visibility = _______
Speed
The city & state of the first Comcast system established in 1963.
Tupelo, Mississippi
Name that will appear on your credit card statement when Access Pass is purchased.
"NNU*XFINITYWIFI" or "NNU*INTERNET-USAGE.COM"
Any number raised to this exponent value is equal to itself.
1
IPv6 is ______ bits long.
128
Two confined space OSHA regulations.
1910.146 - Permit-Required Confined Spaces; 1910.268-Telecommunications-Section(o)-Underground Lines
How many seconds should you add the "3 to 4 second rule" when towing a trailer?
2 seconds
BRSIS state that torque must be between ___-___ inch lbs.
30-35 inch lbs.
The number of lines a BCDV customers can have.
8 (2-line & 8-line eMTA's)
BPI
Baseline Privacy Interface
CMTS
Cable Modem Termination System
CMTS stands for this.
Cable Modem Termination System
CRT
Cathode-Ray Tube
This is where Comcast employees can view career opportunities within Comcast.
Comcast Self-Service
DOI
Day of Install
*87
Deactivates Anonymous Call Rejection
The distance that cannot be seen by a TDR/OTDR because it is too close to the source.
Dead zone
Point at which company wiring ends and the customer wiring begins.
Demarcation Point
DWDM
Dense Wavelength Division Multiplexing
DLP
Digital Light Processing
DSAM
Digital Service Activation Meter
Four types of video displays.
Direct View, Rear Projection, Front Projection, Flat Panel
This device provides isolation and combination in a drop and insert set up.
Directional coupler
Optical fiber with erbium, a rare earth material, added to the glass during the manufacturing process, to give the fiber useful properties when properly lased.
Doping
Enter Question Here
Drop Pedestal
Enter Question Here
Dynasty
This agency is given broad authority to inspect property & facilities by federal & state environment statutes.
EPA (Environmental Protection Agency)
More than 4,800 hours of live/original sports programming, featuring more than 65 sports a year?
ESPN
Largest religious network offering family oriented programming in English and Spanish.
EWTN
EIA
Electronic Industry Association
EPG
Electronic Programming Guide
The term used for the angle in degrees the dish must tilt up from the horizontal, to receive the satellite.
Elevation
This Hollywood star has Tupelo, Mississippi in common with Ralph Roberts.
Elvis Presley
This stands for eMTA.
Embedded Multimedia Terminal Adapter
EROne
Escalation Resolution
Types of lasers.
Fabry-Perot & Distributed Feedback
The optical link portion of a HFC system is composed of these three main parts.
Fiber Optic Cable 2: Optical Transmitter 3: Optical Receiver
The optical link portion of a HFC system is composed of these three main parts.
Fiber Optic Cable, Optical Transmitter, Optical Receiver
FOC
Firm Order Commitment
This grants Comcast permission to take ownership of an existing telephone number from another carrier.
Firm Order Commitment (FOC)
This grants Comcast permission to take ownership of an existing telephone number from another carrier.
Firm Order Commitment (FOC) Verification
FCR
First Contact Resolution
Two examples of connection-oriented network services.
Frame Relay and ATM (Asynchronous Transfer Mode)
Virtual circuits are used in these two kinds of networks.
Frame-relay and ATM
Contractual agreement between Comcast and a government entity defines the responsibilities of each within a specified geographic area.
Franchise Agreement
"GO" in GO 95/128 stands for this.
General Order
Identical RF carriers saturating a given tuner at a different point in time will result in this condition.
Ghosting (Ingress/direct pickup)
This series follows an optimistic teacher, who against all odds & a malicious cheerleading coach, attempts to help a group of aspiring underdogs realize their star potential.
Glee
Comcast & Gemstar-TV Guide formed this joint venture.
Guide works
The data contained in the packet header that relays address and sequence.
Header Bits
IP Telephony packets are identified by this.
Header or Header Bits
This channel is the multimedia gateway to the past.
History Channel
A computerized system that allows a person, typically a telephone caller, to select an option from a voice menu & otherwise interface with a computer system.
IVR (Interactive Voice Response Unit)
Enter Question Here
Ice Age
ICMP
Internet Control Message Protocol
Customer's default Comcast voicemail password.
Last four numbers of the home telephone number
Enter Question Here
Manhole
Three main types of firewall rules.
Packet filtering, Proxy & Stateful inspection
The mathematical definition of resistance using Ohm's law.
R = E / I
Four examples of the application layer services.
SNMP, HTTP, FTP, Telnet
When climbing a ladder, you cannot go past the _____ rung from the top.
Third
VBW
Video Bandwidth Filter
VoIP
Voice over Internet Protocol
WLNP
Wireless Local Number Portability
This CPE supplies the AC/DC voltages for CDV.
eMTA
This is the FCC minimum specification for carrier to noise ration when taken at the output of the subscriber terminal.
(-43db)
Name 5 of the 8 options under Personal Information in ESS.
(1) Addresses (2) Bank Information (3) Personal Data (4) Tax Withholdings (5) View Your Statement Of Pay (6) Employment Verification (7) W-2 Forms (8) W-2 Reconciliation
In order to support sanitized routing, the backbone may be logically or physically split into these two routing realms.
(1) Cbone - Comcast Private Backbone (2) Ibone - Second Logical Backbone
The Rule of Three for CDV.
(1) Confirm customer's new phone number, (2) Illustrate how to use VM, (3) Talk about Comcast Digital Voice Center
What does the skype install kit include?
(1) HD video camera (2) Adapter bax with Skype app (3) Qwerty remote control for power, adjust volume and type messages
An MPEG video is a sequence of these three kinds of encoded pictures.
(1) I-Intra coded, (2) P-Predictive, (3) B-Bi-Directional
Name the seven layers of the OSI reference model.
(1) Physical, (2) Data Link Layer, (3) Network Layer, (4) Transport Layer, (5) Session Layer, (6) Presentation Layer, (7) Application Layer
Name 3 of the 6 Anyplay product subscription requirements.
(1) Xfinity TV starter or higher and Xfinity internet performance or higher (2) AnyPlay device (3) Comcast username/email (4) Ipad or select Android tablets (5) Latest version of Xfinity TV app (6) Wireless router with open ethernet port
Enter Question Here
(A) Center Conductor, (B) Dielectric, (C) Outer Conductor (Sheath), (D) Jacket
You must ensure grounding meets _________ and Comcast specifications.
(NEC) National Electrical Codes
Press these numbers to deactivate business class group make busy.
*233
Access code for 'Direct to Voice Mail,' a feature that allows business user to transfer a call directly to user Voicemail without the phone ringing.
*55
A feature that phone customers use when they choose not to receive calls from selected phone numbers.
*60
A feature that lets you forward incoming call from up to 12 selected phone numbers to the location of your choice.
*63
Dial these numbers to activiate 'Repeat Dialing.'
*66
Phone feature that prevents the party you're calling from seeing your pone number.
*67
This feature provides phone customers a recording that tells them the number of the last caller and give them the option of automatically calling the party back.
*69
A customer would dial this to activate Directed Call Pickup without Barge-in.
*71
A customer would dial this in order to use the Call Hold feature.
*78
Star code to deactivate call screening.
*80
Dial these numbers to deactivate 'Call Forwarding Selective.'
*83
Operating temperature for the iCamera.
- 20C to 45C (-4F to 113F)
The FCC minimum specification for carrier to noise ratio when taken at the output of the subscriber terminal.
- 43dB
What are the minimum and maximum downstream RF cable modem analog video carrier levels?
- 5 dBmV (minimum) and +17 dBmV (maximum)
The amount of thermal noise power at the input to a hypothetical amplifier, at 68 degrees F.
- 59.2
What woul the power be in dBm if the output power of the laser were .1240 mW?
- 9.066 dBm
The voltage on a phone circuit's green wire while off-hook would be.
-20 VDC
The expected noise inside of an amplifier (even without input signal).
-59.2dB
While verifying installation standards, what DIGITAL signal must you meet at the input to the STB?
-8 - +10 dBmV
The highest acceptable loss of a fusion splice.
.05dB
The insertion loss of a 23 value tap.
.6dB
What is the insertion loss of a 23 value tap?
.6dB
What are the resistant levels for the following cable types - .875, 0750, & .625 (per 1000 feet)?
.875 = .5 ohms; .750 = .8 ohms; .625 = 1 ohm
Seven most popular internet domains.
.com 2: .net 3: .edu 4: .mil 5: .gov 6: .tv 7: .org
Name five of the seven most popular internet domains.
.com, .net, .edu, .mil, .gov, .tv, .org
The FCC specification for the minimum signal level at a TV.
0 dBmv
The range of numbers, range of letters, and the number of digits contained within a MAC address.
0-9, A-F, 12 digits
A quasi-square wave has an average voltage that is ____% greater than a true sine wave.
0.11
Typical splice loss of a mechanical splice.
0.25 dB
A typical single-mode fiber's attenuation at 1310 nm is _____ dB per kilometer.
0.35 dB
Fiber optic cable is measured and tested in kilometer of fiber is equal to this many miles of fiber.
0.621
According to the National Safety Council, what percentage of accidents is preceded by one or more near-miss incidents?
0.75
The two special addresses allocated in the base IPv6 addressing spec.
0:0:0:0:0:0:0:0 or ::0 or simply ::/128 and 0:0:0:0:0:0:0:1 or ::1/128
In the FCC POP test, hum modulation must be checked on at least this many channels.
1
One ampere of current flowing through one Ohm of Resistance.
1 Watt
The formula for determining the 5 degree maximum slope when operating an aerial lift.
1 foot rise in 12 feet
Across 75 Ohms, 0dBmV is equal to this voltage level.
1 mV
The two frequency ranges that are used by aircrafts to communicate.
1) 108-137 MHz; 2) 225-400 MHz
Name three out of the seven layers of an OSI model.
1) Application, 2) Presentation, 3) Session, 4) Transport, 5) Network, 6) Data Link, 7) Physical
The 5 Key Strategies for a Solid Customer Experience.
1) Be a Comcast Ambassador 2) Be Compassionate 3) Show Dependability 4) Be Thorough 5) Educate the Customer
You should avoid passing under these 4 conditions.
1) Bridge; 2) Tunnel; 3) Railroad crossing; 4) A solid barrier line on your side of the center line.
Rule of Three for voice.
1) Confirm the customer's new phone number 2) Demonstrate voicemail and give Welcome Kit 3) Introduce customer to SmartZone
Comcast's IPv6 Address space is divided into these three level categories.
1) Infrastructure Services (servers, provisioning, OSS, etc.) 2) Infrastructure Delivery (routers, switches, etc.) 3) Customer Edge (CPE, CM, MTA, etc.)
What are the two different pieces of equipment that are included in the Preferred package and not in the Basic package?
1) Key Chain Remote 2) Additional Window/Door Sensors(2)
Two ways to provide power to the mDTA.
1) Plant 2) Alpha APX Series Non-standby Power Supply and power inserter
Rule of Three for video.
1) Provide Welcome Kit 2) Demonstrate navigation of the On-Screen Guide 3) Explain Video OnDemand & XfinityTV.com
The Transport Bar appears at the bottom of full screen video when you press the down arrow or any remote key that controls playback. What information does the Transport bar display?
1) Start time 2) End time 3) Howmuch you have watched 4) Whether you are playing, fast-forwarding, rewinding or paused.
Three methods of operation for DHCPv6.
1) Stateful DHCPv6 - addressing information provided by DHCPv6 2) Stateless DHCPv6 - addressing information provided by SLAAC 3) DHCPv6-PD - prefix delegated to node; node can then provide routing services for subnets within that prefix
What are the four pieces of equipment that are contained in both XFINITY HOME SECURITY Packages?
1) Touchscreen 2) Wireless Key Pad 3) Wireless Motion Detector 4) Wireless Window/Door Sensors
Name the seven Comcast Customer Guarantees
1) We will give you a 30-day, money-back guarantee, on our video, voice or high-speed services. 2) We will always be on time within your appointment window or we'll credit you $20 or give you a free premium channel for three months. 3) We will resolve routine issues in one visit or we'll credit you $20 or give you a free premium channel for three months. 4) We will treat you and your home with courtesy and respect. 5) We're here for you, 24 hours a day, 7 days a week. 6) We will offer easy-to-understand packages and provide you with a clear bill. 7) We will continually offer the best and most video choices.
When is "Automatic Sign In" NOT supported by Comcast.
1) When signing in using a non-Comcast.net Business Class Internet username and password 2) At partner network hotspots
Name two reasons that a customer may be unable to purchase a PPV event.
1)Customer has reached the credit limit set for their box; 2) Customer may have 20 or more pending PPV purchases; 3) IPPV is not enabled for their SET-TOP BOX; 4) Customer has exceeded the show stack limit set by the system.
BC customers sign a service agreement for this long.
1-3 years
A typical amplifier housing contains two separate housing gaskets that serve these two purposes.
1. Protection from environmental contamination (rubber/hermetic seal) 2. Protection from RF ingress/egress (metal mesh)
The actual video carrier of an analog channel from the band edge.
1.25 MHz
Maximum bandwidth of MPEG-1.
1.5 Mbps
It is the throughput of a T1 connection.
1.54 Mbps
The speed of a telephone company's T1.
1.544 Mbps
What is the throughout of a T1 network interface?
1.54Mb per Sec
A single IRE unit is equal to this fraction of a volt.
1/140th
Comcast Boot Policy mandates your boot maintain a minimum of no less that this height at any given time.
1/2 inch
The maximum depth a 5" screwdriver can penetrate a pole before the pole is ruled unsafe for ladders or climbing.
1/2 inch
Properly tightened F-connectors, without calibrated torque wrench, should be tightened _____ turns past finger tight.
1/6 turn past finger tight.
As a general rule of thumb, the carrier frequency should be at least ____ times the symbol rate.
10
Telephone microwave terrestrial relay transmits up to six separate co-polarized carriers with ____ MHz offset from the transponder center frequency, and are spaced ____ MHz apart.
10 MHz, 80 MHz
Calculate the Calculated Loss for the following scenario: • Series 7 cable • Length of cable is 120 feet • Highest frequency is 500 MHz • Two-way splitter with 2 dB loss • Tap output of 16 dBmV
10 dBmV
According to the NEC, a fall protection system or device shall be used when operating an aerial device above this many feet.
10 feet
This is the lowest data rate used for connections between the AR and UR routers.
10 gigabits per second
10 to the 7th power divided by 10 to the 6th power.
10 to the first power.
The default login IP of an IP gateway.
10.1.10.1
It is not recommended to install the CHSI service on Mac computers running an OS earlier than this version.
10.4
This type of work clothes must be worn by employees exposed to fifty volts or greater.
100% Cotton
The current size of Comcast Email storage box.
10G
Number of phone numbers that can be screened with call screening.
12
It is the designed amount of sag in a 100 foot drop.
12 Inches (6"/50 feet)
Up to how many digital channels can fit in 6mHz of bandwidth?
12 digital channels
What should be the approximate sag for a span of drop cable?
12" per 100 feet
Two horizontal bars rolling through the picture on the television screen indicate this problem.
120 cycle hum bars
With the X1 box, you can record up to ______ hours of high-definition programming or ______ hours of standard-definition programming.
120 hours; 600 hours
How many customers were included in the first franchise purchase in Tupelo, MS.
1200
According to the NCTA, this is the maximum distance from the existing distribution system that would define a "standard" installation.
125 feet
The minimum amount of RAM required for the installation of CHSI on Windows.
128 MB
___ -bit addresses are available with IPv6.
128-bit
The "minimum MTU" for IPv6 is ______-bytes.
1280
A lift truck must carry this many safety cones.
13
FCC Proof of Performance test requires a system with at 100K subs, have this many test points.
13
This many root servers support DNS on the Internet.
13
What percentages of customers choose not to remain with a company because of poor quality or value?
14%
Using a 6412 DVR, how many hours of HD programming can be recorded?
15 hours
The signal leakage limit (per meter) for signals below 54 MHz.
15 microvolts per meter at 30 meters
What is the name of the Defensive Driving rule for scanning ahead of your vehicle?
15 second rule
Generally speaking, the amount of attenuation an RF signal at 1000 MHZ experiences per foot of cable as compared to a 5 MHZ signal is approximately this much greater.
15 times greater
Maximum recommended distance from wireless gateway to PC's linked together using the Comcast Home Networking product.
150 feet
The minimum hard drive space for a CHSI install on Windows Vista.
150MB
This is the aspect ratio of a typical wide screen HDTV.
16 : 9
The signal level at the input to a tap is 32 dBmV. You measure 15 dBmV at the tap port. This is the tap value.
17
This is the maximum allowable chrominance-luminance delay inequality according to the FCC technical specifications.
170 nsec
The audio frequency for channel 7 is 179.75 MHz, this is the frequency of the video carrier for channel 7.
175.25
The minimum drop clearance at the center line of the public roadway.
18 feet
The backup time provided to Business Class Voice customers, should commercial power fail.
18 hours with TM208 idle, 8 hours with all 8 lines in use.
Number of pins that are housed in an HDMI connector.
19
HDMI uses this type of connector.
19-pin connector
Permit required confined spaces is covered by which OSHA standards?
1910.146
Original standards for commercial television broadcasting were adopted for the United States by the FCC in which year?
1941
This is the year Community Antenna Television (CATV) was born.
1948
This was the year Comcast renamed Comcast Corporation from American Cable Systems and incorporated in Pennsylvania.
1969
The year OSHA was formed.
1970
HBO began delivering movies to cable systems in this year.
1972
In what year did HBO deliver its first movie "Sometimes a Great Notion" to a small cable system in Wilkes Barre PA via microwave relay.
1972
The first year Comcast offered Stock.
1972
The first year Concast offered Stock.
1972
The year Comcast became incorporated as Comcast Corporation and traded in NASDAQ.
1972
The first meeting of the IEEE Computer Society "Local Network Standards Committee," Project 802, was held in February of what year?
1980
The year Brian L. Roberts elected as the President of Comcast Corporation.
1990
The year Microsoft invested $1 billion in Comcast.
1997
Minimum specs for Xfinity Internet 2go for Windows Vista/7.
1ghz cpu, 1GB of RAM, 75MB of Hard drive space, Internet Explorer 7
In QAM, this many carrier tones combine in quadrature to produce the modem's output signal.
2
QPSK allows the transmission of __ bits per symbol.
2
QPSK allows the transmission of this many bits per symbol.
2
How many "do not remove" green drop tags are Comcast required on our bond wires?
2 - one at the ground block and one at the bond point
Enter Question Here
2 2 7
Enter Question Here
2 Port Tap
Given voltage = 10 and resistance = 5, this is the current.
2 amps
Before constructing your ladder for a pole setup, the feet of the ladder needs to be this far from the base of the pole.
2 feet
When doing any type of climbing, "Keep three points of contact" means this.
2 feet & 1 hand (or) 2 hands & 1 foot
This is the speed limit in a Comcast or public parking lot?
2 mph or about a walking pace, slower depending on the conditions
All buckles shall withstand a _______-pound tensile test with a maximum permanent deformation no greater than one sixty-forth inch.
2,000
Minimum handling radius for Series cable 6, 7 and 11
2.5 inches, 4 inches, 4.5 inches
What are the ports for FTP?
20 & 21
A 'ground' wire may not exceed this many feet in length with bend radii not exceeding 3"
20 feet
What is the industry standard for loop current in a phone network, and what can a line card in our 8-line eMTA 'Boost' it to?
20 mA, 33 mA
According to the FCC, it is the minimum level of leak to be repaired.
20 microvolt
The minimum/maximum level of a leak that must be fixed within 72 hours.
20-149 uV/M
The frequency of the Ring Voltage in a telephone circuit.
20-25 Hz
Number of mV 46 decibels above 1 millivolt.
200
The year Comcast formally acquired AT&T.
2002
The year founder Daniel Aaron was inducted into the cable hall of fame.
2002
This is the year Comcast sold its stake in QVC to Liberty Media Corp. for $7.9 billion.
2003
Comcast launched its digital Video Recorder service in this year.
2004
The year Brain Roberts was named by Institutional Investor one of America's best CEO.
2004
The year Comcast partnered with PBS, HIT Entertainment and Sesame Workshop to launch PBS Kids Sprout.
2005
The year Comcast reached a landmark of one million CDV customers.
2006
The year the Credo was revised, again under Dave Watson's leadership, to reflect the increasing importance of the customer experience.
2009
The year the Credo was revised, under Dave Watson's leadership, to reflect the increasing importance of the customer experience.
2009
Comcast's current IPv6 allocation.
200A:558::/29
Leakage is checked for at what range, in what frequency range?
20uV/M @ 10', 54-216MHz
This is how far above the Earth's equator CATV satellites are placed in geo-synchronous orbit.
22,300 Miles
You have 40 dB signal input into 17-2way port tap; this is the tap port output.
23 dBm
Number of pins that are housed in a DVI connector.
24
The maximum time allowed before cable operators are required to respond to known service interruptions.
24 hours
Typical charge time for a BCDV LPSU.
24 hours
What are the monitoring time intervals of enterprise internet services?
24/7
Business Class customers can download the Norton security software for up to this many computers.
25
What is the outbound port for email?
25
Business Class customers can download the Norton security software for up to this many computers.
25 computers
CMTS DOCSIS requires a minimum CNR of ____ dB.
25 dB (5-42 MHz)
FCC rule 76.612 states that cable carriers must be offset by ___ in the aeronautical navigation frequencies.
25 kHz
California State DOT regulations are triggered at this GVWR.
25,000 GVWR
The indoor range of a WiFi network.
25-125'
The 4 articles from the National Electrical Code for grounding and bonding requirements.
250, 800, 820, 830
What subnet would indicate 13 static IP?
255.255.255.240
The subnet for a customer that requests 1 static IP address.
255.255.255.252
The most advanced digital modulation scheme in use today. It is used to transport high definition television and digital cable channels.
256 QAM
The minimum RAM for a new CHSI installation on Windows XP.
256MB
A 64 QAM signal encodes this many bits per symbol.
26
A non-Comcast customer may purchase up to this many Access Passes at a time on different devices using a single Xfinity WiFi Access Pass account.
3
How many Auxiliary Inputs not currently used by Comcast, but could be used in the future to insert security camera feeds or internal channels.
3
The maximum number of dynamic IP address that an individual Teleworker customer can have.
3
Comcast's signature video-on-demand service has now surpassed _____ billion program views since 2004.
3 billion
When performing a proof-of- performance test, this is the maximum variation within a 24-hour adjacent channel interval.
3 dB
When performing a proof-of-performance test, this is the maximum variation within 24-hour adjacent channel interval.
3 dB
The FOC (Firm Order Commitment) date in ETS must be within how many days of the date of installation?
3 days
From the CommTech Pole Climbing training manual, gaffs should be removed within this many feet from the pole.
3 feet
It is the minimum amount of clearance around a sign, chimney of billboard.
3 feet
No ladder should be used to gain access to a roof unless the top of the ladder can extend at least this many feet above the point of support, at eave, gutter, or roofline.
3 feet
This is the required clearance from the bottom of the drop loop going into the tap to the communication attachment below.
3 inches
The average reaction time of an individual recovering from shoulder drift is approximately ______ of a second.
3/4
After 4 incorrect entries of the voicemail pin, the system will lock the voicemail for how many minutes?
30
What are the CMTS downstream RF data rates for each modulation type?
30 Mbs for 64 QAM; 43 Mbs for 256 QAM
When striking the pole with your gaff, your leg should be at ____ degree.
30 degree
The maximum height a safety net can be installed below the working surface.
30 feet
Hardware mounted to the strand should be mounted this minimum distance from the center of the pole.
30 inches
If the line is busy, this is how long Call Return will attempt to reach the party.
30 minutes
In late 2007, FCC adopted this much cap, in percentage, on 'horizontal' ownership which limits the number of video subscribers that one company can serve.
30%
Lightwaves are much higher in frequency than RF waves, about _________ times higher than the highest frequency in a coaxial cable system.
300,000
A national document on the Extreme 305 Internet tier that offers download speeds up to _____ Mbps and upload speeds up to _____ Mbps - currently the fastest speed available from Comcast.
305 Mbps, 65 Mbps
What are the CMTS upstream RF data rates for each modulation type?
320 kbs - 5 Mbs for QPSK; 640 kbps - 10 Mbs for 16 QAM
If a power supply has three 12-volt batteries, this is the input to the inverter in VDC.
36 VDC
Comcast serves this many states.
39
Number of pins that are housed in a standard S-video connector.
4
Number of times the 24-hour level variation test must be performed.
4
The /30 subnet uses this many IP address.
4
The climbing ratio of an extended ladder.
4 : 1
MTTR for BC customers.
4 hours
The maximum "time block" the NCTA allows for an installation appointment window.
4 hours
How far should straps be spaced from the end of any bend in cable?
4 inches
64 QAM has ____ levels of amplitude and ___ bits of data per symbol with ___ symbols per quadrant.
4 levels, 6 bits, 16 symbols
The number of times per year the FCC requires a cable system representative to drive out 100% of the plant locating and repairing leaks.
4 times per year
Audio IF frequency.
41.25 MHz
Telecommunication lineman's body belts, safety straps, and lanyards' stitching shall be done with a minimum ______-pound weight nylon or equivalent thread and shall be locked stitched.
42
According to OSHA regulations, this is the distance you must remain from an energized 60 kV electrical line.
42 inches
A standard definition TV with a Motorola 6412 DVR can remain paused for this length of time.
45 minutes
According to the National Highway Traffic Administration, the wearing of a seatbelt will reduce fatal injury by ____ %.
45%
The 4 phases (in terms of degrees) used in QPSK.
45, 135, 225, 315
The video frequencies of an intermediate frequency carrier.
45.75 mHz
The crossover frequency of sub-split diplex filters.
47.5 MHz
The Web Portal will allow you to check events that have occurred with the ____ hours.
48
Supervisory voltage supplied by a Business Class eMTA.
48 VDC
What is the approximate Supervisory Voltage Level of a line card in our 8-line eMTA?
48 VDC
The difference in potential on a phone loop while on hook.
48VDC
The maximum REN for each eMTA.
5
When belted on the pole, your safety strap should be at this degree angle.
5 degree angle
Always operate the aerial lift on a slope of less than or equal to how many degrees?
5 degrees
No Comcast employee shall enter an excavation that is ______ feet or more in depth unless the system competent person has examined the excavation for proper slope, shoring, or shielding.
5 feet
If a ladder is set at 20 feet above ground, the base should be pulled back this far.
5 feet or 4:1 ratio
Oil from Poison Ivy, Oak and Sumac can remain potent for up to how long?
5 years
This is how long each cable provider is required to keep POP testing results on file.
5 years
OSHA Log 300, a log and summary of occupational injuries & illnesses must be kept this many years with or without incident.
5 years + Current year
D rings shall withstand a _____-pound tensile test without cracking or breaking.
5,000
The maximum allowable cable length from the building entry point to the bonding block inside the building.
50 feet
"End Road Work" signs should be placed ____ feet beyond the end of the work zone.
500 feet
The FCC requires that coherent disturbances must be at least ___dB below the desired carrier level.
51dB
The reliability of "4 nines" would allow this much down time per customer per year.
52.42
Link-local Addresses always begin with the prefix "FE80::/10," then contain ____ bits of zeros, followed by the ____ bit Interface ID.
54 bits of zeros; 64-bit Interface ID
This is a standard for an Ethernet cable wiring.
568B
The interference threshold, in dB, for carrier-to beat ratios.
57
Beats generated in the cable system must be how much below the carrier level?
57dB
The theoretical thermal noise level of a perfect amplifier.
59.2 dBmV
Warning lines must be erected at minimum of _____ feet from the roof's edge.
6
The maximum length a warning line system can be erected from the roof's edge.
6 feet
Warning lines must be erected at minimum of _____ feet from the roof's edge.
6 feet
According to Comcast standards, it is the minimum depth when burying drop cable.
6 inches
Lace-up boot must measure at least this many inches high from the top of the heel.
6 inches
Recommended sag for drop cable.
6 inches per 50 feet
The maximum breaking strength of a 3/8 inch strand.
6,900 lbs.
Number of hours of standard definition programs that can be recorded in a Motorola 6412 DVR.
60 hours
Temporary road closures should not last longer than ____ minutes.
60 minutes
The input of a single amplifier with an 8 dB Noise Figure is connected to a 75-ohm carrier generator that adds no noise of its own. The generator is adjusted to deliver a +10 dBmV level to the amplifier. This is the C/N ratio at the output of the amplifier.
61 dB
These two modulation formats are used for the downstream cable modem data channel.
64 and 256 QAM
T1 data rate.
64 kbps
The three types of ILEC demarcation.
66 Block 2: NID 3: Screw Terminal block
Enter Question Here
66 block
According to a Comcast survey, what percentage of customers leave because of attitude?
68%
A service vehicle must carry at least this many safety cones.
7
How many channels are needed for 6.1 Surround Sound?
7 channels
This is the host static IP of a business class service account with a gateway IP of 70.23.47.87/30
70.23.47.86
The routable static IP of a Business Class service account with a Network IP of 70.23.47.90/30
70.23.47.89
The scan rate or lines scanned per frame in HDTV formats.
720 or 1080 lines
What HDTV format has 1720 x 1280 pixel resolution?
720p
The C/CTB distortion of 2 main amplifiers in cascade is 79 dB. Two line extenders in cascade also produce a C/CTB ratio of 79 dB. This will be the EOL C/CTB distortion when the 2 main amplifiers feed the line extender.
73dB
All cable television coaxial cable fitting and electronics are designed to have this nominal impedance.
75 Ohm's
All cable television coaxial cable, fittings and electronics are designed to have this nominal impedance.
75 ohms
The operator of a cable television system shall make these 2 types of file/documents available for inspection upon request by an authorized representative of the FCC.
76.1716 Subscriber Records & Public Inspection File
A group of data bits (byte) are composed of this many bits.
8 bits
Signal level when the power of 5 dBmV is doubled.
8 dBmV
256 QAM has ____ levels of amplitude and ____ bits of data per symbol with ____ symbols per quadrant.
8 levels, 8 bits, 64 symbols
______ flashes indicates the smoke alarm unit is becoming too sensitive.
8-9 flashes
Enter Question Here
8-port tap
Enter Question Here
8-port tap with value
The minimum bending radius for .500" Underground cable without armor (+/- 1/2 inch)
8.0 inches
Specification for wireless LAN's.
802.11
This is the standard set by the IEEE for wireless computer communication.
802.11 or WiFi
Four forms of the 802.11 standard for wireless networks.
802.11a, 802.11b, 802.11g, 802.11n
The local One-Call Center national phone number to be called before prior to excavating of any kind.
811
This is the proper depth of modulation percentage of a properly balanced video carrier.
87.5
The proper depth of modulation percentage of the properly balanced video carrier.
87.50%
Number of test points required by the FCC for every 45,000 customers.
9
A ____ degree phase shift provides maximum phase separation and, therefore, maximum delineation between the carrier signals.
90
New employees using a ladder in the field must successfully complete Ladder Handling qualification within this many calendar days from date of hire or before handling a ladder.
90
The D-ring bar on a ladder belt should be at a ____ degree angle with the long axis of the belt and should pivot freely.
90
New employees using a ladder in the field must successfully complete Ladder Handling qualification within this many calendar days from date of hire or before handling a ladder.
90 days
This refers to the action you should take whenever you're going to change lanes, pull out into traffic, or check side perimeters.
90 degree head check
The Ring Voltage in a telephone circuit.
90-100 VAC
Call screening does not allow you to block numbers beginning with these area codes
900 2: 500 3: 700 4: 976
These two telephone prefixes are commonly used by entertainment or informational services that can carry considerable pre-call minute charges.
900 / 976
Call screening does not allow you to block numbers beginning with these 4 area codes.
900, 500, 700, 976
What frequency range must a spectrum analyzer have in order to align satellite dishes?
950Mz - 1450MHz
Comcast's goal for network reliability.
99.99%
System with this many subscribers are not required to do POP testing as long as they have a high confidence level that their network can meet standards.
< 1,000 subscribers
It is the FCC technical standard related to hum.
< 3% of video carrier level
Name the device that allows a group of phone stations to access a common set of phone lines.
A Key System or a PBX
Several independent and industry analyst have been consistent in their conclusions that pay-per-channel regulation would be likely to hurt consumers by increasing prices, decreasing choice and reducing diversity in programming. This is called . . .
A La Carte
All fabric used for safety straps shall be capable of withstanding this type of test. Not less than 25,000 volts per foot "dry" for 3 minutes, without visible deterioration.
A.C. dielectric
This type of voltage moves through zero to a positive and a negative range.
A/C (Alternating Current)
Which brake type should you use a steady firm pressure when braking hard?
ABS Brakes
This technology prevents or distorts copies made over an analog connection between a source player and a DVD recorder, DVR, PC, or VCR.
ACP (Analog Copying & Piracy)
A type of high-definition plasma TV panel designed for optimum performance when displaying 1080i material.
ALiS
The three basic methods of modulation used in sending NTSC pictures.
AM 2: FM 3: PM
The three basic methods of modulation used in sending NTSC pictures.
AM, FM, and Phase Modulation
The best of the Golden Age of Hollywood - uncut, un-colorized, commercial free.
AMC (American Movie Classics)
Who adopted the IEEE 802.x standards?
ANSI (American National Standards Institute)
ANSI Standard for Laser.
ANSI Z-136
Safety glasses must meet this ANSI Standard.
ANSI Z87.1
Acts as a middle agent between the users and the kernel, to protect the kernel from a request that could damage it or the core services.
API (Application Program Interface)
On August 16, 2011, the services of a Health Assistant from this company are free to Comcast employees and their family and are here to be your single point of contact to help you navigate the entire health care process.
Accolade
Comcast customer expects ACTION. ACTION stands for this.
Accuracy; Courtesy; Timeliness; Information; Options; Neatness
At Charm City Cakes in Baltimore, Chef Duff & his team of artists try to meet the demands of creating up to 20 cakes a week, some of which take up to 29 hours to build.
Ace of Cakes
During the port activation task, this status in OrderPath means you can proceed to the verification call.
Active
Offering acknowledgement responses while a customer is speaking is _____.
Active Listening
Term for giving undivided attention to a speaker in a genuine effort to understand the speaker's point of view.
Active Listening
What 5 pieces of equipment will a customer receive with Skype on Xfinity service?
Adapter with power cord, HD camera, QWERTY Remote, 2 HDMI cords, and 1 USB cord
The ability of a cable system to remotely control the level of service a customer receives.
Addressable Services
Name the options under Personal Information in ESS.
Addresses 2: Bank Information 3: Personal Data 4: Tax Withholdings 5: View Your Statement of Pay 6: Employment Verification 7: W-2 Forms 8: W-2 Reconciliation
A ghosted image from adjacent channel superimposed onto the next channel floating right to left in the background.
Adjacent Channel Cross Mod
ATSC
Advance Television Systems Committee
AAC
Advanced Audio Coding
CDV feature that sends calls made to your home or virtual phone to up to 5 other numbers.
Advanced Call Forwarding
ACP
Advanced Convergent Platform
ATS
Advanced Technical Services
OSHA 29CFR 1926.453
Aerial Lift
As it relates to the CRAN, this stands for the term "AR."
Aggregation Router
A TV signal processor that has tunable input and output frequencies.
Agile Processor
The core CAE role you play when representing Comcast in a positive, professional, and ethical manner.
Ambassador
Comcast company name prior to 1969.
American Cable Systems
ASCII
American Standard Code for Information Interchange
Term for noise inside an amplifier that is added to the input signal.
Amp's NF
A repeater is far more advanced that an _____ because it takes a degraded digital signal, reconditions it for transport & sends it further down the communications wire.
Amplifier
Term used for maps that provide the layout of the system in a condensed form, typically show how active devices cascaded and how they are connected to the headend, hub, or node.
Amplifier Schematics or 'Tree' Maps
Three examples of Physical PVC's.
Analog Private Lines 2: DTE-DCE connections 3: Digital (dedicated) private line
Three examples of physical PVCs.
Analog Private lines 2: DTE-DCE connections 3: Digital (dedicated) private lines
Three examples of physical PVCs.
Analog Private lines, DTE-DCE connections and Digital (dedicated) private lines
An APC / UPC connector is defined as this.
Angle Polish Connector / Ultra Polish Connector
Name the seven seven layers of an OSI model.
Application 2: Presentation 3: Session 4: Transport 5: Network 6: Data Link 7: Physical
In ESS under the Career and Job overview this is where you can view or update existing performance management documents .
Appraisal Documents
Original name for what is now known as 'internet.'
Arpanet (1969)
This modem is the only approved modem for Multiple PRI service.
Arris 760
Grouding of all aerial & underground drops for residential service installations shall be done in accordance with the provisions of this article of the NEC 2008 edition.
Article 820
Clearance limits for our drop cables can be found in this NEC Code.
Article 820 of NEC (National Electric Code)
APT
Assisted Provisioning Tool
Communication that is not synchronized or kept in check with a clocking mechanism between communication devices.
Asynchronous Communication
The demarcation point between the company & customer's cabling & equipment is located here.
At the ground block
The overview tabs/options under CASPER sight.
At-a-Glance 2: Sales 3: Billing 4: Troubleshooting 5: Campaigns 6: Feedback
The overview tabs/options under CASPER sight.
At-a-Glance, Sales, Billing, Troubleshooting, Campaigns, Feedback
Difference between transmitted and received power resulting from the loss through equipment, lines, or other transmission devices.
Attenuation
This happens to the attenuation when the velocity of propagation increases.
Attenuation decreases
This amplifier component reduces signal level equally at all frequencies.
Attenuator
The typical transponder bandwidth allows carriage of these 4 types of signals.
Audio 2: Video 3: Audio subcarriers 4: Data
The typical transponder bandwidth allows carriage of these 4 types of signals.
Audio, Video, Audio subcarriers and Data
The Department of Labor, Occupational Safety and Health Administration, OSHA Regulation 1910.1200, Hazard Communication, was enacted on this date.
August 1, 1988
Tool that allows a CAE's to validate and adjust the headend on customer accounts.
Automated Headend Adjustments Tool
AHA
Automated Headend Adjustsments
AGC
Automatic Gain Control
ALS
Automatic Level & Slope Control
Similar to an AGC, maintains the proper tilt (caused by temperature change in a specified amount of coaxial cable) and output level despite changes in the inpout signals.
Automatic Level and Slope Control (ALS)
Four ways that EAS impacts your headend and customer viewing.
Automatic Operation 2: Redundancy 3: Effect 4: Language
Four ways that EAS impacts your headend and customer viewing.
Automatic Operation, Redundancy, Effect, and Language
APIPA
Automatic Private IP Addressing
This stands for APIPA.
Automatic Private IP Addressing
AHT
Average Handling Time
ASA
Average Speed of Answer
Tool used to determine inventory levels in local service centers.
BAM
Built-in software that contains the basic instructions (code) for the computer.
BIOS
Name of the software that contains the basic instructions required to control the monitor, keyboard and a number of other functions.
BIOS
The reflection of light in the direction opposite to that in which it was originally traveling.
Backscattering
This term refers to selecting proper pads & equalizers & adjusting AGC controls where used to provide correct input and output levels for amplifiers.
Balancing
This device preselects the input channel on a television demodulator?
Bandpass Filter
The term for the amount of data that can be transmitted in a certain period of time, aka 'speed.'
Bandwidth
A channel devoted to testual listing & video segments of programs available on other channels.
Barker Channel
Both analog and digital satellite receivers provide this output signal format.
Baseband
When the measure "Hard" key is pressed on a DSAM, what 3 "Soft" key choices appear?
Basic, Service, Spectrum
The 5 key strategies for a Solid Customer Experience.
Be a Comcast ambassador 2: Be compassionate 3: Show Dependability 4: Be Thorough 5: Educate the customer
This stands for BAMA.
Belair Accesspoint Management Application
Tool used to put the correct expansion compensation in feeder and express cable.
Bending Board
Guardrails should have a height between ___ and ____ feet.
Between 39" and 45"
This type of optical test is recommended to make sure the path meets loss specifications.
Bi-directional
Reality TV show in which a group of people live together in a large house, isolated from the outside world but continuously watched by television cameras.
Big Brother
Term used for following too close to where your view of a possible upcoming hazard is blocked by a large vehicle in front of you.
Bill Boarding
BOM
Bill of Materials
A number system in which the base is two, each number being expressed in powers or two by using only two digits, 0 & 1.
Binary
The fraction of bits received incorrectly, usually expressed as a negative power of ten.
Bit Error Rate
Term used for the list of email addresses & internet domains known to be spammers.
Blacklist
This fiber is considered to be the first fiber in a bundle.
Blue fiber, blue tube
BPU
Board of Public Utilities
CFR 1910.268 (g)(2)(i) - (ii) and 1926.959 outline standards for this safety equipment.
Body Belt / Safety Strap
A device equipped with F-81 splice connector used to connect the coax cable to the ground cable at the customer's premises.
Bond Block
This stands for BOOTP.
Bootstrap Protocol
BGP
Border Gateway Protocol
BGP
Border Gateway Protocol Routing
A quarterly national program that recognizes Comcast's top CAE's, Technicians, CSR's, Resource and Warehouse teams who consistently exceed their key performance goals, and take customer service to the next level all while living the Credo.
Bow Tie Award
BAM
Box Availability Matrix
In October 2006, this Comcaster became the youngest member fo Cable's Hall of Fame.
Brian Roberts
Name of the Chairman and CEO of Comcast.
Brian Roberts
You should avoid passing under these 4 conditions.
Bridge 2: Tunnel 3: Railroad crossing 4: A solid barrier line on your side of the center line
Name the main components of the Distribution System.
Bridger (distribution) 2: Amplifier 3: Line Extender 4: Coaxial Feeder Cable 5: Tap
Name the main components of the Distribution System.
Bridger (distribution) amplifier, Line extender, Coaxial Feeder cable, Tap
In Web-related instances, this term is used when referring to computer applications, such as Netscape or Internet Explorer, that are used to access the World wide Web.
Browser
Condition that occurs when the data presented to an application or service exceeds the storage space allocation that has been reserved in memory for that application or service.
Buffer Overflow
Defined as networked nodes interconnected Peer-Peer using a single open ended cable.
Bus topology
What is the C/N ratio at the output of a single amplifier with an NF of 7 dB and an input level of 10 dBmV?
C/N = L1 - (NF - 59.2) ; = 10 - 7 + 59.2 ; = 62.2 dB
This converter receives the 45-MHz, 64 QAM IF output signal from the IRT. It then up-converts the IF signal to 64 QAM RF for transmission to subscribers.
C6U Agile IF Up converter
This tool provides the means for automated provisioning of CHSI service.
CADM
Tier 1.5 help desk support who specializes in CDV order entry process.
CAG (Customer Advocacy Group)
Enter Question Here
CATV (sole ownership & use)
This type of cable is used in air ducts and plenums.
CATVP
Two CH's in the STD channel lineup are not at 6 MHz intervals from the other channels, & thus, don't produce beats that are within 30 KHz of the TV carrier.
CH's 5 & 6
In an mDTA, this port is used for direct PC connection to access the user interface - this port is currently disabled by Comcast.
CIP (Craft Interface port)
The Comcast Backbone Network is the source for many video sources. The name of the facility in Denver that originates the video signals.
CMC - Comcast Media Center
Names of both Comcast stock symbol tickers.
CMCSA, CMCSK
Part of the boot sequence that is used when the ROM-BIOS "wakes up."
CMOS
BPI's key management protocol runs between the ____ and the ____.
CMTS and CM (Cable Modem)
This Comcast Channel was launched on September 3, 1996.
CN8
These types of distortions are caused when two or more carriers encounter a non-linear device, such as a loose connection where oxidation has occurred.
CPD
Term for hardware devices in subscriber households with connectivity to the Navigation Platform.
CPE (Customer Premise Equipment)
This network infrastructure is used for regional IP traffic.
CRAN
The network architecture that is based on a single common insfrastructure in which all services are delivered via IP over a consistent transport & routing architecture.
CRAN (Converged Regional Area Network)
The three major techniques for media access control.
CSMA/CD (Carrier Sense Multiple Access with Collision Detection), token bus and token ring
Similar to CTB, it is a combination of the amplitude and the logarithmic sum of the number of beats that fall in a channel that determines the level of interference.
CSO (Composite Second Order)
Third party vendor which manufactures and supports the GEN3 and performs off-network STB staging.
CTDI (Communications Test Design, Inc.)
Database that contains the Rate Center, the Local Ring Number, the applicable switch, and the voicemail access number.
CTNA (Comcast Telephone Number Administration)
This measures the number of packets with errors that are not correctable. It is displayed in scientific notation.
CWER (Code Word Error Rate)
This device allow customers to view digital cable service, including HDTV programming, without the use of a Set Top Box.
Cable Card
This tool is primarily used to identify a single line in a bundle of cables.
Cable Line Toner
C-Span stands for this.
Cable Satellite Public Affairs Network
CSG
Cable Services Group
This industry, which nurtured the domestic satellite system and laid the groundwork for the information highway, was created with no government subsidy, relying on the American tradition of freedom and enterprise.
Cable TV Industry
A plug-in device that lowers RF levels that are too hot to an acceptable level for amplification.
Cable simulator
Name the Regions within the West Division.
California 2: Houston 3: Mile High 4: Mountain 5: OR/SW Wash 6: Twin Cities 7: Washington
Term describing a company's earnings before non-cash expenses & used to asses financial performance.
Cash Flow
This type of video display technology creates pictures by shooting an electronic beam at a phosphor coated glass screen.
Cathode Ray Tube (CRT)
This type of video display technology creates pictures by shooting an electronic beam at a phosphorcoated glass screen.
Cathode Ray Tube (CRT)
In order to support sanitized routing, the backbone may be logically or physically split into these two routing realms.
Cbone - Comcast Private Backbone 2: I-bone - Second Logical Backbone
What is a standard XFINITY HOME SECURITY feature not typically offered by home security companies?
Cellular Backup
The four basic parts of Coaxial Cable.
Center Conductor, Dielectric, Shield, Jacket
The three network server network architectures for implementing VOD service.
Centralized, Distributed, and Hybrid
Name the three server network architechtures for implementing VOD service.
Centralized, Distributed, and Hybrid Architechtures
Deletes an unused channel for the insertion of a local feed.
Channel Deletion Filter
The configuration file provides this and all other configurable parameters to the mDTA.
Channel Line-up
Term for using your cones to form a channel around your vehicle to funnel other traffic around you.
Channelization
A device that electronically generates letters and numbers that can be displayed on a television screen.
Character Generator
Mathematical sums based on the content of the data.
Checksums
Identify the funstion of each of the four pins within a standard S-video connector.
Chrominance 2: Luminance 3: Ground and Ground
Identify the function of each of the four pins within a standard S-video connector.
Chrominance, Luminance, Ground and Ground
This award is a special way of recognizing the efforts of employees who are bringing Dream Big to life everyday; employees who power the dream by going above and beyond to live the Credo, while improving our company and customer experience.
Circle of Success
This program recognizes Comcasters who exemplify the Credo & its touchstones, perform above & beyond their job responsibilities to improve the customer experience.
Circle of Success Program
The manufacturer of the softswitch equipment used in our Region.
Cisco
You should use this to prep hadrline cable.
Citrus based solvent
Name the five laser classifications.
Class 1 2: Class 2/2A 3: Class 3A 4: Class 3B 5: Class 4
Five laser classifications.
Class 1, Class 2/2A, Class 3A, Class 3B, Class 4
Name the five classes of IP addresses.
Classes A through E
Name 3 features included in business class internet.
Cloud Services by Microsoft; Microsoft Outlook; Windows SharePoint; Advanced Security with Norton Business Suite; Website and site-builder tool.
This interference is caused by the carrier of one channel operating in the space of another channel.
Co-channel
Component that is the largest producers of attenuation in a cable network.
Coaxial Cable
A device of software that enables compression and/or decompression of digital video.
Codec
Before you install CHSI, the customer must perform this (to check that the peripherals are working).
Cold Boot
CCG
Comcast Customer Guarantee
CIFA
Comcast Integrated Financial Application
A business unit of Comcast Cable that focuses on creating & operating online & mobile properties, such as Xfinity TV.com & Comcast.net, that make the world more entertaining for Comcast customers.
Comcast Interactive Media
Comcast employees' resource for reporting concerns about workplace and business ethics issues.
Comcast Listens
The advertising sales division of Comcast Cable, helps put the power of cable to use for local, regional and national advertisers through advanced technologies and innovative products that reach audiences in the most effective and efficient ways.
Comcast Spotlight
A business unit of Comcast Cable, which owns two professional sports teams, the Philadelphia 76er's NBA basketball team & Philadelphia Flyers NHL hockey team & through Global Spectrum, manages other facilities for sporting events, concerts & other events.
Comcast-Spectator
Any employee driving a vehicle with a GVWR/GCWR of 26,001 pounds or greater needs to have this type of license to be a legal driver.
Commercial Driver's License
CPD
Common Path Distortion
What signal impairment is caused by oxidation?
Common Path Distortion
These two words make up our company name.
Communications & Broadcast
CALEA
Communications Assistance for Law Enforcement Act
Demonstrating empathy through voice tone and word choice is part of this core CAE role.
Communicator/Listener
When cable was born, this represented the acronym CATV.
Community Antenna Television
An online tool that lets you compare competitor's offers or promotions side-byside against our own.
Competitive EDGE Tool
CMOS
Complimentary Metal-Oxide Semiconductor
A type of video connection that uses standard RCA plugs & jacks and carries both luminance and chrominance information.
Composite Video
Enter Question Here
Compression Tool
The actual name of the user interface for the Comcast billing system that obtains data from DST and CSG.
Comtrac
What page in the IP Gateway do you access to locally backup and/or locally restore the router settings?
Configuration Tools
The term for the following environment: Limited opening for entry/exit, unfavorable natural ventilation, not designed for continuous worker occupancy.
Confined Space
This diagram is a graphic depiction of the four phase states of a Quadrature Phase Shift Key signal.
Constellation diagram
A channel sharing process where endpoints listen for an opportunity to transmit when no other modem is transmitting.
Contention
Splicing should take place in this type of environment to ensure the highest quality splices.
Controlled
What firmware supports the iCamera?
Converge sustems running Grenada SU1 or later.
CRAN
Converged Regional Area Network
This material is used for the center conductor of a CATV drop cable.
Copper-clad steel
Three "C's" of fiber optic cable.
Core, Clad, Coding
Types of LoQ Requests
Creation Request 2: Change Request 3: Break/Fix Request 4: Code Request
This helps us continue to dream big by sharing your thoughts about Comcast, your job & how the company rates as a great place to work.
CredoSpeak
The angle at which light undergoes total internal reflection.
Critical Angle
Impairment that manifests itself as a vertical bar, & ghost images sweeping through the back of the affected CH.
Cross Modulation (XMOD)
XAP
Cross Platform Application Protocol
CADM
Customer Account Database Manager
CAE
Customer Account Executive
This stands for CAG.
Customer Advocacy Group
CPU
Customer Premise Unit
This stands for CPNI.
Customer Proprietary Network Information
CSNHE
Customer Service New Hire Experience
This error detection method injects redundant information into the data stream to detect errors in transmission.
Cyclic Redundancy
CRC
Cyclic Redundancy Check
Name the three CMTS provisioning protocols.
DHCP, TOD, TFTP
Also referred to as "stateful auto-configuration," this server provides addresses and information to requestors after receiving a client "SOLICIT."
DHCPv6
"Libraries" containing software code that performs common functions.
DLL (Dynamic Link Library)
This feature allows one IP address to be placed in between the firewall and the Internet, so that the firewall does not restrict traffic to it.
DMZ (Demilitarized Zone)
This feature is commonly used for gaming & videoconferencing - applications that will not function through NAT. Also allows a selected computer to bypass the firewall features of the gateway & permits unrestricted access from the Internet to the computer.
DMZ (Demilitarized Zone)
Federal & state statutes give this agency broad authority to inspect vehicle & facility records.
DOT (Department of Transportation)
Enter Question Here
DVI
This award recognizes frontline supervisors. The nominee works with their frontline team to overcome challenges, identify issues and develop solutions, motivate and inspire employees.
Dan Aaron Leadership Award
This individual, along with Ralph Roberts and Julian Brodsky, were the original founders of Comcast.
Daniel Aaron
DES
Data Encryption Standard
This layer of the OSI model is divided into 2 layers: the MAC layer and the LLC layer.
Data Link
In a CRT, the term for the set of magnetic coils point the election beam to the front surface of the CRT.
Deflection Yolk
If you cross a state line in a vehicle that is >10,000 lbs, you're subject to all the rules and regulations governed by this organization.
Department of Transportation (DOT)
For Windows XP, these are two areas to look at for troubleshooting network adapter problems.
Device Manager and System Information
This type of channel is not included in FCC POP testing.
Digital
The process of removing redundancies in digital data to reduce the amount that must be stored or transmitted.
Digital Compression
The techniques used to remove static video information from a 6MHz channel in order to make room for other channels.
Digital Compression
DCT
Digital Converter Terminal
DTCP
Digital Transmission Content Protection
What is the technique used to remove static video information from a 6MHz channel in order to make room for the other channels?
Digital compression
Name two T1 applications.
Digitized voice signals and data transmissions.
These separate the downstream from the upstream in the cable plant.
Diplex Filters
Another name for a "dictionary attack" by a spammer.
Direct Harvest
Once the satellite receiving antenna is pointed at a satellite, a spectrum analyzer capable of tuning in the 950 to 1450 MHz range can be used to fine-tune ________ and _______ for the best carrier-to-noise or signal-to-noise ratio.
Dish alignment & feedhorn position
DCA
Disposition (Disposal) of Company Assets
Term used for calling feature that allows different phone numbers to reach the same phone line with different ring patterns.
Distinctive Ring
We will respect and reflect the customers, communities, and cultures we serve.
Diversity
DDL
Dolby Digital Live
A Web hosting feature that allows you to automatically send Web visitors from one or more of your domain names to your primary website.
Domain Pointer
Three types of calls placed with CDV.
Domestic, International, Operator Assisted
Three types of Dogs that may harm a technician.
Dominant, Prey, Fear/Defense
DHCP
Dynamic Host Configuration Protocol
This device is used to measure the pulling tension to cables.
Dynamometer
This test equipment is used to measure the pulling tension applied to cables.
Dynamometer
Comcast partnered with Disney to acquire 40% in these two networks in 1997.
E! Entertainment & Style Network
Name three channels which Comcast owns and operates.
E!, G4, SportsNet, Style Network, Golf Channel, Versus, PBS Kids Sprout, TV One
Term for Comcast Ethernet service which allows you to connect multiple locations together while maintaining management simplicity of big LAN and maintaining bandwidth control for your application.
E-LAN
A program that the government have in place for schools to upgrade their networks and qualify for up to 90% discount.
E-Rate
Basic EAS equipment.
EAS Receiver/Decoder/Event Logger 2: Switching Equipment 3: Video Overlay Equipment (optional)
This type of Digital Video Format has the same resolution as an analog TV, 480 x 640 or 480 x 720 pixels with progressive scanning.
EDTV
Comcast transmits signals to subscribers on frequencies in conformance with this channel allocation plan.
EIA Channel Plan (3-20)
Internal knowledge management solution replacing CASPER.
EINSTEIN
The operations system responsible for configuring and managing a CMTS.
EMS (Element Management System)
Tool that provides agents with a single web-based application to effectively escalate issues to back-office technical support staff, such as CommOps & Dispatch, Tech Ops, XOC (Excellence Operations Centers), Billing, West Division Client Services, TechCentral and/or Support Central for enhanced customer resolutions.
EROne Tool
This system is used to check and verify FOC information.
ETS
The mathematical formula for EVM (Error Vector Magnitude).
EVM = (average error magnitude / average symbol magnitude) x 100%
During the RF Level Verification task, what button is accessed in VSM in order to check the CWER levels?
EXTENDED CM DATA
Term for transfering a new customer's existing email information to Comcast Mail.
Easy Change
This term is used to describe our signal escaping.
Egress
This potential personnel hazard exists when troubleshooting hum.
Electrical Shock
This Silver Satin cable configuration is used when connecting the eMTA into the front side of a wall plate.
Electrically Straight
Unlike coaxial cable, optical fibers are immune to this.
Electromagnetic interference
This system was the predecessor to the Emergency Alert System.
Emergency Broadcast System
We will invest in our people because our company can only be as strong as the people who work here.
Employee Focus
Comcast Touchtones
Employee Focus, Ethics, Diversity, Enthusiasm, Quality, Flexibility & Respect
Comcast Touchstones
Employee Focus, Ethics, Diversity, Enthusiasm, Quality, Flexibility, & Respect
ESP
Encapsulating Security Payload
EIDE
Enhanced Integrated Drive Electronics
Enter Question Here
Enter Answer Here
This type of adaptor allows you to hook-up a cable modem without a Network Card installed.
Enter Answer Here
ETS
Enterprise Telephone System
ESPN
Entertainment & Sports Programming Network
We will work with an unbridled passion for our customers and for our business.
Enthusiasm
We will work with unbridled passion for our business.
Enthusiasm
According to our customer service module, these are the 4 barriers fo the listening process.
Environmental 2: Physical 3: Style 4: Personal
What are the 4 barriers in the listening process?
Environmental, Physical, Style, Personal
According to our customer service module, these are the 4 barriers of the listening process.
Environmental, Physical, Style, and Personal
A plug in device which attenuates signals differently at all frequencies (used to compensate for the tilt of the cable).
Equalizer
Enter Question Here
Equalizer
Plug-in component that goes in Line Amplifiers, & compensates for the coax's uneven attenuation with respect to frequencies.
Equalizer
This amplifier component is used to compensate for unequal signal level attenuation of coax cable.
Equalizer
This material is used for doping fiber amplifiers in the 1550 nm band.
Erbium
The _________ Hub provides the interconnection point of the network equipment. It provides a communications gateway for devices in the HE.
Ethernet
Four solutions of enterprise ethernet services.
Ethernet Dedicated Internet 2: Ethernet Network Service 3: Ethernet Private Line 4: Ethernet Virtual Private Line
Four solutions of enterprise ethernet services.
Ethernet Dedicated Internet ;Ethernet Network Service; Ethernet Private Line; Ethernet Virtual Private Line
This stands for EVC.
Ethernet Virtual Connection
Where is Manchester Encoding commonly found?
Ethernet and Token Ring LANs.
We will always act with the highest standards of honesty, fairness, and integrity.
Ethics
We will be true to the highest standards of honesty, fairness & integrity.
Ethics
Comcast Touchstones
Ethics 2: Quality 3: Flexibility 4: Diversity 5: Employee Focus 6: Enthusiasm 7: Respect
Comcast Touchstones
Ethics, Quality, Flexibility, Diversity, Employee Focus, Enthusiasm, Respect
Comcast Touchstones
Ethics, Wuality, Flexibility, Diversity, Emplyee Focus, Enthusiasm, Respect
How often should the systems designated "FCC Leader" be checking the systems FCC public files to insure they are complete and current?
Every month
Three steps of Customer Education.
Explain, Demonstrate, Practice
What are the 3 main ways that a CommTech can help a customer understand our products and services?
Explain, Demonstrate, Practice
This provides signals to amplifiers with no taps in between.
Express Feeder
EBCDIC
Extended Binary Coded Decimal Interchange Code
EGP
Exterior Gateway Protocol
PPE used when drilling.
Eye Protection
Name three agencies that make the EAS work.
FC, NWS & FEMA
The FCC form used to monitor CLI performance.
FCC Form 320
This is defined as solving the customer's issues on a single inbound call without the need for any additional calls.
FCR - First Call Resolution
A method where additional data bits are added to the digital video bit stream to help identify and correct any errors that may be caused by the transmission system.
FEC (Forward Error Correction)
This is what you do before you reach the top of the ladder.
FVD Test
When replacing batteries in a Power Supply, these 3 pieces of PPE are required.
Face Shield, Acid Resistant Gloves, Acid Resistant Apron
The number 1 cause of accidental death in the construction industry.
Falls
This tier includes 16 family-friendly programming networks with primarily G-rated content, which customers receive in addition to local/national broadcast channels.
Family Tier
Four features of business class teleworkers.
Fast Speeds 2: Web Based Interface 3: Flexible Billing Options 4: Business Class Support
Four features of buisness class teleworkers?
Fast Speeds; Web Based Interface ; Flexible Billing Options; Business Class Support
A plastic protective sleeve that fits over the drop cable and inserts into the exterior entry hole.
Feed-through bushing
Two items used to weatherproof an outlet.
Feed-through bushing & RTV Silicone Compound
Used like a snap connector, but a twist lock feature much like a BNC RF connector.
Ferruled Connector
FDDI
Fiber Distributed Data Interface
FDDI
Fiber Distributed Interface
The optical link portion of a HFC system is composed of these main parts.
Fiber Optic Cable 2: Optical Transmitter 3: Optical Receiver
It takes two of these to create one full frame of video on a TV screen.
Field
Comcast has implemented this program to provide the opportunities for observing safety performance, give regular feedback, and intervene to create an improved safety culture.
Field Safety Observation (FSO)
When configuring the network during a new online installation, these 2 options should always be turned off.
File Sharing & Print Sharing
The protocol used on the Internet for sending files.
File Transfer Protocol
If it becomes over-saturated, this device may accidentally allow RF into a power supply.
Filter capacitor/power passing choke
A standard of digital transmission between external peripherals, including customer audio & video devices. Based on a design by Apple Computer.
Firewire
On devices such a cameras, phones, or MP3 players, your documents, photos, songs, etc. are still there when you power back up because they contain ________ Memory.
Flash
This type of TV provides the worst viewing angle.
Flat Screen
We will maintain our ability to adapt to an ever-changing world.
Flexibility
It is a characteristic of all Underground Coaxial Cable that prevents moisture migration.
Flooding Compound or Gel
These two methods are used to collect data for the CLI report.
Flyover & Ground-Based Detection
This device is usually selected for low noise figure. It amplifies forward signals passing through the trunk and distribution lines.
Forward Amplifier Module
This stands for FEC.
Forward Error Correction
The ladder should be long enough so that the work can be done at least this many rungs from the top.
Four
Cycles / Second
Frequency
The way the conventional cable system is able to transport multiple programs on a single cable.
Frequency Division Multiplexing
These types of reflections are caused by the changes in the refractive index of the fiber and are usually caused by reflections from splices, couplings, and fiber ends.
Fresnel
These two factors can affect your vehicle's probability of skidding.
Friction and traction
If possible, avoid routing exterior cable on this side of the house.
Front or street side.
Three types of skids.
Front wheel, Rear wheel, All wheel
Classifications of the speakers in a 7.1 surround sound setup.
Front-Left, Center, Front-Right, Left Surround, Right Surround, Left-Rear Surround, Right-Rear Surround, & LFE (Sub)
Two types of cold related emergencies that can become both life and limb threatening.
Frostbite & Hypothermia
FQDN
Fully Qualifies Domain Name
Unlike the forward signals that are distributed throughout the network, problems in the return path are additive (they become stronger as more interferences are added to the return path signals) due to this.
Funneling Effect
These amplifier components are typically used to control the direction of AC power.
Fuses or Power Disposition Plugs
This detects ground faults and interrupts the flow of electric current.
GFCI
Long alpha-numeric string produced at random as a temporary username for newly created accounts.
GUID (Generic User ID)
Term for an entrance and exit into a communications network and an electronic repeater device that intercepts & steers electrical signals from one network to another.
Gateway
These are being used in Comcast's VoIP applications to bridge the gap between the PSTN and the Cable network.
Gateways
Underground drop splices require which one of the following safeguards?
Gel enclosure
Name 4 out of the 10 Comcast entities.
Golf Channel, E!, Versus, G4, Comcast SportsNet, Comcast Spectator, Comcast Sports Southeast, PA 76ers, Phantoms Hockey, PA Flyers
Comcast desktop application used by Comcast call center agents that provides a single interface to all customer troubleshooting tools.
Grand Slam
GUI
Graphical User Interface
GVWR
Gross Vehicle Weight Rating
A metal rod driven into the ground to which the ground wire is attached.
Ground Rod
The safety device attached to the bottom portion of an anchor guy exposed to traffic.
Guy Guard
This popular channel was the first to deliver only movies via satellite.
HBO
HDMI, DVI and S-Video have this many pins.
HDMI (19), DVI (24), S-Video (4)
What HDTV format has 1080 x 1920 pixel resolution and uses interlaced scanning?
HDTV - 1080i
This HDVT format has 1080 x 1920 pixel resolution and uses progressive scanning.
HDTV - 1080p
In 2001 Comcast launched these two popular Digital Cable services.
HDTV service & ON DEMAND service
This channel is a cable-television network operating in the US, broadcasts a variety of home and garden improvement, maintenance, renovation, craft and remodeling shows.
HGTV - Home and Garden Television
A minus 3dB change in signal level is equal to this much change in carrier power.
Half the power
A systematic method of identifying and evaluating workplace hazards and the precautions needed to protect employees from those hazards.
Hazard Recognition & Assesment
This OSHA standard requires Comcast to train all employees in the use of applicable hazardous chemicals.
Hazardous Communication Standard, Hazcom or 1910.1200
This stands for HMBP.
Hazardous Material Business Plan
A master facility for receiving television signals for processing & distribution over a cable television system.
Headend
Term used for "The Brain" of the system; receives and processes signal from various sources prior to transportation & distribution over the network.
Headend
Name the types in industries that would benefit enterprise services.
Healthcare 2: Education 3: Government 4: Retail 5: Financial Services 6: Professional Services 7: Manufacturing 8: Hospitality
Name 3 of 7 industries that would benefit enterprise services?
Healthcare; Education; Government; Retail; Financial Services; Professional Services; Manufacturing; Hospitality
This occurs when blood flow to the skin increases, causing blood flow to vital organs to decrease.
Heat Exhaustion
Hot, red skin; changes in consciousness; weak pulse and rapid, shallow breathing are all signs this condition.
Heat Stroke
The international unit for frequency.
Hertz
HDCP
High-bandwidth Digital Content Protection
The functions of these control buttons on the touchscreen security panel cannot be changed.
Home Button 2: Quickarm Button 3: Emergency Alarm Button
The adapter that allows a customer to use their electrical system as a transmission path for the home network.
Home Plug
The term used when individual cables are installed between the outlet and the lockbox for each outlet.
Home Run
Term we use to describe how many service addresses would actually be connected and represent potential customers, not actual customers.
Homes Passed
This term describes how many service addresses would actually be connected & represents potential customers, not actual customers.
Homes Passed
Term for the highest energy content of any of the video components within a TV channel.
Horizontal Sync Pulse
The unique name by which a computer is known on a network, used to identify it in electronic mail, Usernet news, or other forms of electronic information interchange.
Hostname
When installing a mid-span drop, this end of the span is always attached last.
House side
In November 2005, you are able to view this radio personality's shows on Comcast On Demand.
Howard Stern
A centralized warehouse receives new stock and returned stock from spokes, performs CPE staging, testing, clean & screen, packaging and basic repairs.
Hub
An MPEG video is a sequence of these three kinds of encoded pictures.
I - Intra coded 2: P - Predictive 3: B - Bi-directional
Which picture type in an MPEG form has the most data.
I picture
An MPEG video is a sequence of these 3 kinds of encoded pictures.
I pictures, P pictures, & B pictures
The name for the odd numbered pins on the left hand side of a 66 block.
ILEC Tip
Generic term meaning all forms of telephony or telephone such as transmissions over an IP Based network.
IP Telephony
What pieces of customer information do you need to activate CADM?
IP address and customer account number
Four devices used to make outgoing calls with Xfinity Voice 2go.
IPhone, I pad, IPod touch, or Android smartphone
The connection/adaptor that allows the DTA to be placed behind the TV which will allow the remote to communicate.
IR Blaster
Hardware connections that allow devices in a computer to send messages to the microprocessor.
IRQ (Interrupt Request Line)
Description of troubleshooting use cases, including symptoms, troubleshooting steps, escalation paths / tiered support, etc. Troubleshooting use cases should be structured in the following sequence:
Identify Symptoms, Isolate, Fix, Verify Resolved
Like in-line equalizers, this device is sometimes installed in the distribution cable where low value taps are used. It also contains diplex filters but allows attenuator pads to be installed in the return portion of the spectrum.
In-Line Conditioner
This can be used to determine the elevation angle required to see the satellite prior to starting a permanent installation.
Inclinometer
ILEC
Incumbent Local Exchange Carrier
Five types of remote controls.
Infrared Remotes 2: RF Remotes 3: Universal Remotes 4: Programmable Remotes 5: Two-way Remotes
Five types of remote control.
Infrared Remotes, RF Remotes, Universal Remotes, Programmable Remotes, Two-way Remotes
Five types of remote controls.
Infrared Remotes, RF Remotes, Universal Remotes, Programmable Remotes, Two-way Remotes
Comcast's IPv6 Address space is divided into these three level categories.
Infrastructure Services 2: Infrastructure Delivery 3: Customer Edge
With a DSAM, what measuring mode do you use to inspect for ingress on frequencies from 88 to 108 MHz?
Ingress Resistance
The formula for C/N.
Input + 59.2 - NF
IEEE
Institute of Electrical & Electronic's Engineers
IEEE
Institute of Electrical & Electronics Engineers
This respected magazine ranked Brian Roberts as one of America's Best CEO's
Institutional Investor
IRT
Integrated Receiver Transcoder
What type of cable is used from the ground block to the customer's equipment?
Interior Cable
Television Scanning method.
Interlaced
I S O
International Organization for Standardization
ISO
International Organization for Standardization
This task is applicable only if the customer ordered Comcast High-Speed Internet (CHSI).
Internet Activation
Name of the low cost internet program Comcast makes available to low income families.
Internet Essentials
IGMP
Internet Group Management Protocol
IMAP4
Internet Mail/Message Access Protocol Version 4
IMAP
Internet Message Access Protocol
IP
Internet Protocol
When does the XFINITY WiFi Access Pass begin and expire?
It begins once your order has been processed and you see a screen confirming your purchase. Expires after 1 hour, 24 hours, or 1 week, depending on which Access Pass was purchased.
Piece of hardware used to attach drop cable to a pole.
J-Hook or Drive Hook
According to the FCC, this was the date all broadcasters must broadcast digital programming only.
January 1, 2007
A condition caused by packets not being received in the correct order, or the packets taking too long to arrive at their location.
Jitter
The January 2004 edition of Institutional Investor named these two Comcast co-CFOs as the Best in America.
John Alchin and Lawrence Smith
Person recognized by the U.S. Congress and the National Cable Television Association as having invented cable TV in the spring of 1948.
John Walson
Installing cable in the same trench as power or phone.
Joint Trench(ing)
Besides Ralph Roberts & Daniel Aaron, he is the third founder of Comcast.
Julian Brodsky
Three founders of Comcast Corporation.
Julian Brodsky, Ralph Roberts, Dan Aaron
The name of the distortion that is produced in an image when it is displayed on a surface not directly perpendicular to the projector.
Keystone
The formula for determining the length of the taper for speeds greater that 45 MPH.
L = WS
This type of TV display that is susceptible to motion smear.
LCD
With this technology, light is projected through a condensing lens, concentrating it into a small beam which is split into 3 separate beams of red, green, & blue light by Dichronic mirrors.
LCoS
During FOC Verification, what tab in ETS is accessed in order to review the FOC information?
LSR Info tab
The first city to issue a CATV franchise.
Lansford, PA
LASER
Laser Amplication Stimulated by Emission of Radiation
The default password for the customer's CDV voice mail.
Last four digits of customer's phone number
Term for the network transmission diffulty caused by excessive delay between when a digital voice packet is transmitted and when it is received.
Latency
The delay between transmission of information and its arrival.
Latency
This side of a 66 punch down block is the telephone input.
Left Side
An LoQ (Line of Questions) that has been nationally launched for more than 30 days.
Legacy LoQ
The Comcast & Dept. of Transportation formula determining the taper & number of cones necessary on a roadway speed of 41 mph or greater.
Length of taper = the lane width times the speed limit (L=WxS)
Term used for minimum telephone service to assure a contact in case of an emergency.
Lifeline
This network's commitment aims to improve the lives of girls, women & their families through education, awareness & legislation.
Lifetime TV
LDAP
Lightweight Directory Access Protocol
This defines the start and end times of data bits.
Line Coding
Enter Question Here
Line Extender
This stands for LoQ.
Line of Questions
A more recent video display technology, this differs from DLP and LCD, in that it is both reflective and transmissive.
Liquid Crystal on Silicon (LCOS)
This is the agreement that permits a cable company to do business in a community.
Local Franchise Agreement
LPO
Local Purchase ORder
LPO
Local Purchase Order
The two ways fusion splicers use to line up the fiber ends.
Local injection and Detection (LID) and Profile Alignment
Enter Question Here
Lock Box
This type of terminator (with internal 75-ohm resistors) must be installed during a service disconnect to terminate the output of ground block in the serivce disruption enclosure on the side of the house, or to terminate all unused tap ports.
Locking Terminators
LLC
Logical Link Control
This type of IP address allows a computer to establish/validate its IP stack.
Loopback IP Address
Any cable outlet route from the origination point to a TV with no equipment in between cannot be considered a _________.
Looped outlet or loop through
Enter Question Here
Loose Tube
Fibers are contained in this plastic tube much larger than the optical fibers.
Loose Tube
The two most popular fiber cable configurations used in North America.
Loose tube & Central tube
While some early C-band receivers were tuned to the downlink frequencies, This expensive type of cable was used to bring a useable level of signal from the dish to the receiver in the headend building.
Low loss Heliax
What does LFL stand for?
Lower Flammable Limit
The unit of measure for light output of a projector.
Lumen
The black & white (Y) portion of a composite, Y/C, or Y/Pb/Pr video signal.
Luminance
BPI provides basic protection of service, ensuring that a CM, uniquely identified by its ____ address, can obtain keying material for services only it is authorized to access.
MAC
Term for a unique number stored in the specific hardware used in a network.
MAC (Media Access Control) address
The layer in a DOCSIS cable modem that supports timing, synchronization and bandwidth allocation to cable modems at the control of the CMTS.
MAC Layer
These measurements are useful for early detection of non-transient impairments, as opposed to BER measurements, which you use to test for transient impairments.
MER (Modulation Error Ratio)
This standard is used to encode audio and video data.
MPEG
The three different MPEG applications.
MPEG 1 2: MPEG 2 3: MPEG 4
The main difference between MPEG and other codecs.
MPEG files are much smaller than other codec files for the same quality.
Compression method used for VOD.
MPEG-2
An initiative that integrates Layer 2 information about network links (bandwidth, latency, utilization) into Layer 3 within a particular autonomous system to simplify and improve IP packet exchange.
MPLS (Multiprotocol Label Switching)
During the automated phone activation task, what information is entered into NPS.
MTA MAC and the CM MAC
USMIC CEHCIO
MUSIC CHOICE
The minimum operating system requirement for installing CHSI on a Macintosh.
Macintosh OS 10.4
The Cable Positioner gets its layman term from its mystical ability to uniformly position cable for lashing.
Magic Box
A simple card you can give to a customer you meet outside of work who is having a problem with their Comcast service - and help them on the spot.
Make it Right Card
Name for coding method of synchronizing data transfer.
Manchester Coding
This stands for MUTCD.
Manual on Uniform Traffic Control Devices
This is where you can find the manufacturer's information, first aid procedures, flash point & list of active ingredients of a particular work place chemical.
Material Data Safety Sheet (MSDS) or by calling the 3E Company
The BTSC system uses this equation to create sum and difference - versions of the two audio channels.
Matrix of L+R and L-R
An exponent of 10 to the 6th power is equal to the ______ prefix.
Mega
In 1997, this company made a strategic investment of $1 billion in Comcast.
Microsoft
The unit of measurement for a Signal Leakage Detector.
Microvolts per meter or dBuV
Band that we monitor signal leakage on.
Mid Band
Which two vehicle accessories should be addressed before lowering a ladder with a Sidewing rack?
Mirror & Antenna
MER
Modulation Error Ratio
Three basic types of audio quality.
Mono, Stereo, Surround
Two types of antennas we use for monitoring and fixing leaks.
Monopole & Dipole
MPAA
Motion Picture Advisory Association
This phenomenon results from an image appearing too quickly & becoming progressively blurred as a result.
Motion Smear
Which set-top boxes support Concurrent's "Vivid" platform?
Motorola and Scientific Atlanta
A tool used to determine if a customer is eligible to take equipment with them when moving from state to state within the footprint.
Move Equipment Tool
MET
Move Equipment Tool
Many applications can function using IPv4 or IPv6 and operate easily in this type of environment.
Multil-protocol environment (HTTP, FTP, SNMP, etc.)
MoCA
Multimedia over Coax Alliance
MDTA
Multiple Digital to Analog
This is the process of putting several different channels onto one carrier.
Multiplexing
MPLS
Multiprotocol Label Switching
Term used to describe the feature that provides digital audio music channels to Xfinity TV customers.
Music Choice
A policy, developed by the FCC in the 1960s and codified by Congress in 1992, requiring cable systems to carry the analog signal of a local television station if that broadcaster so chooses. The Supreme Court voted 5-4 in 1997 to uphold this policy for analog broadcast television signals.
Must Carry
What is managed hard drive connected to a LAN that can be accessible by anyone on the internet?
NAS (Network Attached Storage)
Name of the subscription basketball package that includes out-of-market games and is designed for NBA fans that want to see more than just the games played by the local team.
NBA League Pass
Comcast's response to Direct TV's NFL Sunday Ticket.
NFL On Demand or NFL Channel
A circuit board installed in the computer that provides connection to a network.
NIC
Another name for NOC.
NMC (Network Management Center)
Using these "trick play" buttons on the remote will cause this DVR error.
NPLY
This measures activity levels in the unused portion of a multi-channel system when there is random activity in the active channels.
NPR (Noise Power Ratio)
NTLDR
NT Loader
nm
Nanometer
Routing selected channels or programming to a targeted audience within a broad customer base.
Narrowcasting
NASR
National Activation Security & Repair
NASA
National Aeronautics and Space Administration
NCTA
National Cable Television Association
NEC
National Electrical Code
The organization that sets the standards for cable television grounding and bonding at the customer premises.
National Fire Protection Agency
This stands for NIOSH.
National Institute of Occupational Safety and Health
NTSI
National Training Systems Institute
The highest resolution signal that a display device (TV or monitor) can accept.
Native Resolution
This is a key factor in IPv6 for address auto configuration, host location and more. It uses certain ICMPv6 messages to achieve this.
Neighbor Discovery
In a two- tiered model, carriers would be able to charge carriers of Web sites a premium fee for priority placement and faster speed access their pipes. This is the name of the proposed legislation that addresses this concept.
Net Neutrality
Four types of IP addresses contained in a subnetwork.
Network 2: Routable 3: Gateway 4: Broadcast
Data flowing to and from the Internet and to computers on a local network is passed across a router by this technique.
Network Address Translation
Name the managed hard drive connected to a LAN that can be accessible by anyone on the Internet as defined by a company's Network Administrator.
Network Attached Storage
Three parts of the IP addressing scheme.
Network Number 2: Host Number 3: Subnet Mask
Three parts of the IP addressing scheme.
Network Number, Host Number, Subnet Mask
NOC
Network Operations Center
A data equipment that connects building data wiring to Ethernet switch.
Network Patch Bay
This tool provides the means for automated provisioning of CDV service.
Network Provisioning System (NPS)
This connects a building's wiring to an Ethernet switch.
Network patch panel
NNI
Network to Network Interface
NGOD
Next Generation On-Demand
In 1950, this became the official national measurement of television audience viewership.
Nielsen Ratings
The difference between the amount of noise at an amplifier's input and the amount at its output is a specification known as __________ _________.
Noise Figure
NPR
Noise Power Ratio
Enter Question Here
Non-standby Power Supply
OSHA Standard that determine a structure meets the residential construction requirements.
OSHA Standard 3.0.1.A
OSHA
Occupational Safety & Health Administration
Two types of signals that are prevented from entering a drop cable by good shielding.
Off-air television and two-way radio
Comcast provides over 1,000 shows and movies that customers can choose from & then watch as many times they would like.
On Demand
Three ways our customers can access On Demand vis the remote control.
On Demand button on the remote, TC channel 1, Quick Menu, Main Menu
Term used when we pay the customer $20 for a missed service call or provide a free installation if we don't meet the scheduled time window for installation or service call.
On-Time Guarantee
ODOL
OnDemand Online
The term used to describe our CDV call from a Comcast customer to a Comcast customer.
OnNet
When terminating wires on a 66 block, how many wires are allowed to be punched down on a single terminal?
One
How many devices can be used with a single Access Pass?
One - Access Pass can only be used on the device it was purchased from.
One nanometer is __________ of a meter long.
One billionth
Internal tool, that allows us to deliver a brief, timely message to your computer, allowing us to deliver important tools and information to you as quickly and conveniently as possible.
One comcastpop
A monthly newsletter highlighting how we are transforming the customer experience.
OneComcast Blast
OSIRM
Open Systems Interconnection Reference Model
What type of questions create the greatest opportunities to gain information from the customer?
Open ended questions
This tool is used to provision the customer's voicemail.
OpenWave
OSS
Operational Support System
Color associated with a coaxial SPDIF connector.
Orange
What color is used for Coaxial SPDIF connections?
Orange
The first CATV system was built in 1948 by Ed Parsons in this state.
Oregon
The early days of cable television can be traced back to small towns in these two states.
Oregon & Pennsylvania
This modulator receives its data stream from the Ethernet Hub and transmits via QPSK to the set-top boxes.
Out-of Band Modulator
XFINITY WiFi leverages a multi-environment approach to create a large WiFi network for XFINITY Internet customers. Name the five deployment environments.
Outdoor 2: Small Business 3: Residential 4: Strategic Venues (Malls, Arenas) 5: Roaming
This channel is an American specialty channel focused on the outdoors, offering programming that includes hunting, fishing, Western lifestyle, off-road motorsports and adventure.
Outdoor Channel
This Comcast service is built upon the deployment and operation of WiFi infrastructure across these five (5) environments.
Outdoor, SMB, Strategic Venues, Residential, and 3rd Party Roaming.
The email program of choice for CHSI.
Outlook Express
Founded in 1998, this network is independently owned & is currently available in over 52 million cable households.
Oxygen
When working in a permit-required confined space, which gas must register between 19.5 and 23.5%?
Oxygen
Name the three main atmospheric gases and their percentages.
Oxygen - 20.9% 2: Nitrogen - 78.1% 3: Argon - 1%
Name the three main atmospheric gases and their percentages.
Oxygen 20.9%, Nitrogen 78.1%, Argon 1%
This device allows a group of phone stations to access a common group of telephone lines.
PBX
Customer owned phone system capable of DID/PRI type services.
PBX (Private Branch Exchange)
A standardized telecommunications service level within the Integrated Services Digital Network (ISDN) specification for carrying multiple DS0 voice and data transmissions between a network and a user.
PRI (Primary Rate Interface)
What kind of card is needed on the customer's PBX to interface with the IAD?
PRI Interface Card/Digital Interface Card
Name four common connection-oriented methods.
PSTN 2: TCP 3: Frame-relay PVC's 4: ATM virtual circuits
Name four common connection-oriented methods.
PSTN, , s and 2: TCP 3: Frame-relay PVC's 4: ATM virtual circuits
Name four common connection-oriented methods.
PSTN, TCP, frame-relay PVC's and ATM virtual circuits
Two Comcast approved DTA providers.
Pace & Motorola
Two Comcast approved DTA providers.
Pace, Motorola
A collection of contiguous bits of data having a header that defines the attributes of the information within.
Packet
Data transmission method that divides messages into standard-sized packets for greater efficiency of routing & transport through a network.
Packet Switching
Small plug-in device used to attenuate signals to their correct operating levels.
Pad
The technique used to display widescreen movies on a non-widescreen TV that involves cropping off the sides of the image.
Pan & Scan
Apps readily available through the X1 box.
Pandora 2: Traffic 3: Facebook 4: Weather 5: Sports
Apps readily available through the X1 box.
Pandora, Traffic, Facebook, Weather, Sports
PIM
Panel Interface Module
Almost all satellite antennas incorporate this into the design of their bowl-shaped reflectors. It reflects all incident rays arriving along the reflector's axis of symmetry to a common focus located to the front & center of the dish.
Parabolic Curve
An extra bit added to help check if the data that is being transferred is correct.
Parity Bit
This part of the Federal Regulation Telecommunications Code, Title 47, contains the cable leakage technical requirements.
Part 76
Total signal loss in a cable run is equal to the sum of this equation.
Passive Loss + Cable Loss
While defined for IPv4, is not widely used. For IPv6, it is a critical component for a properly functioning network.
Path MTU Discovery (PMTUD)
Meter mode used for intermittent energy. This mode captures the highest amplitude of energy bursts.
Peak Hold
Term describing the number of homes actually served by cable in a given area, expressed as a percentage of homes passed.
Penetration
When American Cable Systems changed its name to Comcast, this is the state where it incorporated.
Pennsylvania
A device connected to a computer such as a printer, scanner or digital camera are examples of this.
Peripheral
PCMCIA
Personal Computer Memory Card International Association
The overview options under Self-Service sight.
Personal Information 2: Working Time 3: Career & Job
The overview options under Self-Service sight.
Personal Information, Working Time, Career & Job
This type of voltage refers to the magnetic field produced by current flowing in a nearby circuit (e.g. power lines) that induces current flow in the conductor (e.g. our cable).
Phantom Voltage
Two sport teams that Comcast has majority ownership in.
Philadelphia 76ers & Philadelphia Flyers
The glass of a CRT is coated with a layer of ________ that emit different colors.
Phosphors
The prefix equivalent of the exponent 10 to the minus 12.
Pico
Term for jumper cable for optical connections.
Pigtail
This video effect occurs in widescreen 16:9 video displays when vertical black bars are placed at the sides of a non-widescreen 4:3 image.
Pillar-boxed video
Type of connector most commonly used to attach hard-line cable to active and passive HFC devices - taps, couplers, etc.
Pin Connector
The smallest unit of color information on a television screen, also known as a pel.
Pixel
The main function of a video Modulator.
Places baseband signal from the standard 4d RF channels.
This flat-screen display type offers the closest picture quality to that of a CRT.
Plasma
Image results when electronically charged gases illuminate colored phosphors.
Plasma TV
This service unifies existing address books and calendars from the most popular email clients.
Plaxo
Four characteristics of the gaff that are checked with a gaff gauge.
Point 2: Length 3: Width 4: Thickness
Four characteristics of the gaff that are checked with a gaff gauge.
Point, Length, Width, Thickness
PPP
Point-to-Point Protocol
PPTP
Point-to-Point Tunneling Protocol
VSM01, VSM02, and VSM03 are three types of these- the middlemen that connect the field with the home.
Pollers
This material is generally used for the cable dielectric.
Poly-ethylene foam
PAT
Port Address Translation
This firewall feature allows you to restrict specific local hosts from accessing particular Internet applications.
Port Blocking
What firewall feature will tighten security to ensure that only certain users on specified machines can access applications on the Internet?
Port Blocking
This firewall feature allows you to direct inbound traffic to a specific application or computer within a private LAN via a presetermined port or ports.
Port Forwarding
This firewall feature provides the ability to dynamically open a specific port based on a request from a local computer.
Port Triggering
Term used for a website or service that offers a collection of resources and services, such as email, forums, search engines, and on-line shopping.
Portal
This device eliminates the effect of a headend generated jamming carrier.
Positive Trap
This device restores the signal on a channel by eliminating the effect of the headend generated jamming carrier.
Positive Trap
Refers to an image surrounded by black bars on the top, bottom, and sides.
Postage Stamp
Device in line equipment that separates the RF from the AC.
Power Diplex (= AC/RF diplex filter)
This device is used to connect the output of a power supply with the distribution cable.
Power Inserter
This is used to introduce AC power into the network for use by the active devices.
Power Inserter
The minimum CPU speed for Macintosh O/S.
Power PC 603 200 MHz
Name the four common connections on EAS equipment.
Power connection 2: Input 1 3: Input 2 4: IF out
This Business Class TV digital package comes fully loaded with the very best office-enriching news from networks like Bloomberg TV, plus all the most exciting sports action.
Preferred
What two packages can a customer subscribe to in order to watch Thursday night games on the NFL network?
Preferred or Sports Entertainment (SET)
Three common satellite antennas.
Prime Focus, Offset Feed, Cassegrain
Rubber gloves shall be visually inspected and air tested this often.
Prior to each days use
This type of queuing is most useful on low-speed serial links.
Priority Queuing
BCV feature that allows extension dialing for specific or all phones in an office.
Private Numbering Plan
The core CAE role that isolates the problem or issue.
Problem Solver
Five core Roles of the CAE.
Problem Solver 2: Information Provider 3: Product Consultant 4: Ambassor 5: Communicator/Listener
Three of the 5 Core Roles of the CAE.
Problem Solver, Information Provider, Product Consultant, Ambassador, Communicator/Listener
PSIP
Program and System Information Protocol
Rule of Three for data.
Provide Welcome Kit and assist in creation of comcast.net email address and password 2: Establish home page after consulting with the customer and communicating its value and convenience 3: Describe additional benefits such as Norton Security
PSTN
Public Switched Telephone Network
Enter Question Here
Push Pole (showing attached to joint pole)
During the 1960's this amplifier technology allowed a channel capacity of up to 21 analog channels.
Push/pull technology
The three L's to remember when pulling vehicle out.
Put on LEFT turn signal 2: Check LEFT mirror 3: Look over LEFT shoulder
The three L's to remember when pulling vehicle out.
Put on LEFT turn signal; Check LEFT mirror; Look over LEFT shoulder
Launched in California eight quarters ago, this program is a California quarterly region wide recognition program for field operations that recognizes field technicians for a job well done.
Pyramid of Xcellence
A digital modulation scheme wherein the carrier is shifted in 90-degree steps.
QPSK
Upstream digital carrier level from the cable modem for QPSK and 16 QAM.
QPSK = +8 to +58 dBmV ; 16 QAM = +8 to +55 dBmV
Enter Question Here
QPSK Constellation Display
This term is used to identify the ability to prioritize voice packets in a private digital voice network architecture.
QoS (Quality of Service)
We will commit ourselves to excellence in our products and personal relationships.
Quality
We will offer the finest and most reliable products available.
Quality
QVC
Quality Value Convenience
QoS
Quality of Service
A mainline power supply puts out this type of waveform.
Quasi-square wave
This is the output voltage waveform of the step down ferroresonant power supply.
Quasi-square wave
Collection of microchips where the computer stores programs & data while using them, and then, after it's turned off, it loses them.
RAM
To run the Repair Disk Utility in Windows NY, this command must be typed at the root directory level.
RDISK
The term that describes the amount of electrical load a telephone ringer places on the incoming telephone wiring.
REN - Ring Equivalency Number
Formulas for calculating the upper and lower sideband frequencies.
RF Carrier + baseband signal = Upper Sideband 2: RF Carrier - baseband signal = Lower Sideband
Sometimes referred to as a "75-ohm coaxial" connection, this kind of jack is commonly used for bringing signals from antennas and other sources outside the home components.
RF jack
Splitter loss calculations are done the same way as this type of loss.
RF splitter loss
Enter Question Here
RJ-21X
Name the interface included with our 66 block that connects it to our 8-line eMTA.
RJ-21X
This voice equipment is standard interface for connecting multiple line telephone equipment.
RJ-21X
A ______ jack is always installed between the Telco NID and all CPE within the house.
RJ31X
This type of jack cuts the dial tone to the rest of the house when the alarm is triggered so the alarm can dial out.
RJ31X jack
Two examples of physical layer specifications.
RJ45 and EIA/TIA-232
The IAD is connected to the customer's PBX via __________ cable. This cable is provided by the customer.
RJ48C Ethernet
The DC equivalent to an AC waveform.
RMS Voltage
A memory chip, or data stored on disks, that the computer's processor can read, but not write to.
ROM
This type of remote can operate equipment in an adjoining room, or behind cabinet doors.
Radio Frequency (RF)
This task is done to ensure quality phone service.
Radio Frequency (RF) Level Verification
A visual artifact associated with single-chip DLP-based rear & front projection displays.
Rainbow Effect
This is temporary memory that allows you to work on your computer but does not hold your information when you close the program your are working on.
Random Access Memory
The process of setting up the connection between the CMTS and the cable modem, where transmit levels and frequency are determined.
Ranged
The relationship between you and the customer is called _____.
Rapport
This technique is used to communicate with the customer, to help them feel comfortable with you, and to lower their defensiveness.
Rapport
Four components that indicate effective voice control.
Rate 2: Volume 3: Force 4: Pitch
Name 1 of the 4 components that indicate iffective voice control.
Rate, Volume, Force and Pitch
Name two of the categories that a parental lock can be used to lock out or restrict viewing for.
Ratings, Channels & Program Titles
The impedance of a coxial cable is determined by this ratio.
Ratio of center conductor & shield
Enter Question Here
Real Steel
The seventh color on the fiber optic color code chart.
Red
The 3 primary color used in TV displays.
Red, Green, Blue
The colors for the primary pair(s) of phone wiring according to EIA/TIA.
Red, Green, Blue, White
The duplication of certain parts of the network to increase reliability.
Redundancy
What is meant by a 45-degree eye scan?
Refers to scanning the area in front of your vehicle from sidewalk to sidewalk.
This index is the measurement of comparing the speed of light through a material to the speed of light through air.
Refractive Index
In reference to the CDV product, what does RJ stand for?
Registered Jack
RIN
Relative Intensity Noise
List three advantages of cable over satellite.
Reliable reception 2: Easy installation and repair 3: More control
List three advantages of cable over satellite.
Reliable reception 2: Easy installation and repair 3: More control
List two advantages of cable over satellite.
Reliable reception, Easy installation and repair, More control
This device known as the "lazy bone," first entered the American home in the early 1950's.
Remote Control
Simplest type of LAN interconnection device that moves all received packets or frames between LAN segments.
Repeater
These are the simplest type of LAN interconnection device that moves all received packets or frames between LAN segments.
Repeaters
BOOTP protocol is only allowed for these two types of messages.
Request & Reply
This stands for RSVP.
Resource Reservation Protocol
Sometimes called a Mop-up, this device is used to try and correct any undesired peaks or valleys within the passband of the amplifier.
Response Equalizer
RGU
Revenue Generating Unit
This stands for RGU.
Revenue Generating Unit
CHSI Subscribers will receive this complimentary feature which allows them to customize their own radio stations.
Rhapsody Radio Plus
Enter Question Here
Ribbon
Enter Question Here
Ribbon Stranded
This agreement is a legal document that allows access to the premise to do a pre-wire.
Right of Entry
You must have this legal document before carrying out a prewire?
Right of Entry Agreement
This two-tractor method is used to clear the way for the second plow to work more efficiently.
Rip & Plow
String(s) included as part of the optical fiber protection, used to separate and cut the outer jacket and the armor.
Ripcord
It is the most common indication of Hum on a customers television.
Rolling Horizontal Bars
RCA
Root Cause Analysis
Term for the square root of the sum of the squares of the amplitudes of individual components of a function, such as frequency components of a signal.
Root Mean Square
Which IP address is the public, static IP that Comcast supplies to the customer?
Routable IP
These are used in data network architectures to determine the destination specified by incoming datagrams & send them on to the appropriate output path.
Routers
A video interface that carries separate luma & chroma signals, usually on a four-pin mini-DIN connector.
S-video
Two additional audio channels that are carried by BTSC stereo.
SAP and Low Fidelity Audio
A dianostic tool for querying the state of various network devices.
SCOUT
This type of Digital Video Format has the same resolution and aspect ratio as an analog TV, 480 x 640 pixels with interlaced scanning.
SDTV
When BPI is activated, this also identifies a particular security association and has upstream and downstream significance.
SID (Security Indentification)
This is a lightweight method for devices to construct a globally routable address such as Plug-and-Play networking, creates user-friendly process for 'smart devices' in unmanaged or networks, also supports limited parameter information to nodes.
SLAAC (Stateless Address Auto-Configuration)
To properly test the cable signal, use this to check both high frequency and low frequency signal strength.
SLM (Signal Length Meter)
When setting up a customer with CHSI, and configuring the mail servers in Windows XP, this information is typed to designate the outgoing mail server.
SMTP Protocol
The orange jack on the back of a DCT (labeled coax) uses what type of connection?
SPDIF Digital
This group manages tickets created by CAE's across region for critical and escalated issues.
SRG (Service Recovery Group)
A protocol that provides secure data communication through data encryption.
SSL (Secure Sockets layer)
This recognition program recognizes and shows appreciation for employee achievements in support of our customers and our co-workers. This program awards outstanding performance & encourage employees to create memorable experiences for both inter and external customers.
STAR Employee Recognition Program
Four types of safety communications.
Safety Orientation 2: Job Safety Analysis 3: Safety Meetings 4: Observations
Four types of safety communications.
Safety Orientation, Job Safety Analysis, Safety Meetings, Observations
SAID
Scope, Architechture, Impact & Delivery Assessment
Beats that occur at .75MHz & 1.25 MHz above & below the desired carrier frequency.
Second Order Beats
This type of cable is permissible only for underground drops greater than 150 ft. in length in situations where its use will improve RF forward signal levels.
Series 11 or QR-320
Series 6 is currently the most common size drop cable, list 3 other types of cable that have been or are still being used in special situations.
Series 11, 59 and 7
Another term for Business Contract.
Service Order Agreement
This type of circuit has infinite current and zero voltage.
Short Circuit
Four common types of AC waveform.
Sine, Quasi-square, Saw-tooth waves(s)
Name the two architectures of cell backhaul?
Single-Tier Architecture; Two-Tier Architecture Features
Term that describes a detailed thorough analysis of all of the features currently existing at the customer site.
Site Survey
Driver's check number has this many characters.
Six
This term is propensity for higher frequencies to use the outer most portion of the center conductor.
Skin Effect
SCSI
Small Computer System Interface
Keeping the effected part of the body still and lower that the heart are first aid techniques for this type of an emergency.
Snake Bite
A rectangular plastic form used to connect optical fiber to optical devices.
Snap Connector
Before climbing a pole, these two 'physical inspection' tests must be performed.
Sound Test & Probe Test
Term for unsolicited bulk email.
Spam
This piece of hardware is used to attach drop cable to the strand.
Span Clamp
SRO
Special Request Order
The first network for men.
Spike TV
This stands for SPCC.
Spill Prevention Control & Countermeasure Plan
Three factors that can contribute to skids.
Spin out; Hydroplaning; Driver Over-correction
A universal adapter used to connect two-pin or feed-thru type connectors. Allows two different sizes of coaxial to be connected together.
Splice Block
Term for a facility smaller that a hub which stores 3-5 days worth of inventory for install technicians to utilize in residential installtions.
Spoke
This new children's channel is a result of a partnership between Comcast, PBS, HIT Entertainment and Sesame Workshop.
Sprout
Three common causes of aerial lift accidents.
Stability problems 2: Operator error 3: Violating OSHA Regulations
Name 2 of the 3 common causes of aerial lift accidents.
Stability problems; Operator error; Violating OSHA regulations
A Network topology in which each node is connected to the headend over a single path.
Star
This is the dominant topology type in contemporary LAN's.
Star topology
The Transport Bar appears at the bottom of full screen video when you press the down arrow or any remote key that controls playback. What information does the Transport bar display?
Start time 2: End time 3: How much you have watched 4: Whether you are playing, fast-forwarding, rewinding or paused.
Name the four Comcast Web hosting packages.
Starter 2: Business 3: E-commerce 4: Professional
Name & storage tiers for business class internet.
Starter Package - 10MB 2: Business Package - 300GB 3: E-Commerce Package - 400GB 4: Professional Package - 500GB
Storage tiers for business class internet.
Starter Package: 10MB Business Package: 300GB E-Commerce Package: 400GB Professional Package: 500GB
Name the four Comcast Web hosting packages.
Starter, Business, E-Commerce & Professional
The process in which the firewall compares key parts of each packet to a database of known safe data.
Stateful Inspection
This allows devices routed by the Comcast Business Gateway to communicate with the separate subnet of a router connected to the LAN.
Static Routes
What feature of the IP Gateway allows you to create a specific path or paths to a destination?
Static Routing (Static Routes)
STATMUX is a combination of these two words.
Statistical Multiplexing
This type of audio quality is a two-channel format.
Stereo
This type of connector is used to connect two pieces of the same size coaxial cable together, usually come in either 3- or 5-piece configurations.
Straight Splice Connector
This device is placed at pole hardware locations to prevent dangerous sag, while strand is being installed.
Strand Break
This type of map that shows streets with pole & pedestal locations & includes the span length or footage between these items.
Strand Map
The first step you take prior to setting up the mid-span ladder on the strand.
Strand hooks must be turned out and locked
This term describes the occurrence of electrical voltage between two objects that should not have any voltage difference between them. Voltage presents a potential for electrocution causing serious injury and even death.
Stray Voltage
This deep library of movies and TV shows complements what is currently available on XFINITY TV and further creates a one-stop video solution for customers.
Streampix
Some fax machines will not receive faxes, but will send them because of this.
Stutter Dial Tone
Which Comcast network features such programs as Extreme Makeover and My Celebrity Home?
Style Network
Seven frequency bands allocated from MHz to 1GHz.
Sub 2: Low 3: FM 4: Mid 5: High 6: Super 7: Ultra
Seven frequency bands alloocated from 5MHz to 1GHz.
Sub, Low, FM, Mid, High, Super, Ultra
This subnet has a total of 8 IP addresses.
Subnet 29
A numeric value that is configured in networking software that gives an IP client the ability to determine the network ID.
Subnet Mask
The process of extending the subnet mask to create multiple networks from one master network ID.
Subnetting
Term used for a house, MDU, or business that is legally purchasing cable TV services.
Subscriber
This stands for SVOD.
Subscription Video on Demand
In 5.1 Surround Sound, what speaker uses the .1?
Subwoofer
This channel is a network devoted to airing independent feature films, world cinema, documentaries, short films, and original programs.
Sundance
This piece of audio equipment decodes the incoming audio signals into multiple sound channels.
Surround Sound Processor
This task is applicable only when the automated phone activation fails, and you find that the telephone number is not built in the switch.
Switch Setup
This was the name of the first spin-stabilized synchronous orbit communications satellite.
Syncom
Comcast term for 'area tied to the customer's account. Always 8 digits long and resides within CSG markets only.
Sys/prin
This function in Windows XP performs a backup.
System Restore
This long-time cable network joined the On Demand offerings in October 2004.
TBS
List two examples of protocols that function within the concepts of the transport layer.
TCP & UDP
This type of connection is used to operate HTTP.
TCP Connection
TSNEOLIETCAOCMIMNU
TELECOMMUNICATIONS
mDTA uses _____ to download a configuration file as part of the DHCP bootstrap process.
TFTP
CHUTOONTES
TOUCHTONES
This type of tweezer should be used to assure a firm grip on the glass and provide easy handling for proper disposal.
Teflon-tipped
TDD
Telecommunications Device for the Deaf
OSHA 29CFR 1910.268
Telecommunications Standards
This troubleshooting tool is used to validate suspected problems with the customer's TV.
Test TV or Portable TV
What company created DLP technology?
Texas Instruments
What is your safety perimeter?
The 360-degree safety space cushion around your vehicle.
This new performance-based recognition program for CAEs, Technicians and their supervisors is designed to reward employees who are changing the business in a way that changes their lives—this honors the best of the best.
The Awesome Awards
A software tool that is integrated into The Source that provides real time updates nationally about our competitors for all three product lines.
The Competitive Edge
This is a way to interact with our leaders - it keeps you in the know and involved in what's happening at Comcast.
The TeamComcast Blog
This channel lets you explore the world without leaving the comforts of your home.
The Travel Channel
Created by Barbara Walters & Bill Geddie, this program features a panel of women as co-hosts.
The View
How is the XFINITY TV Player app different from the XFINITY TV app?
The XFINITY TV Player app is a streamlined way to watch TV shows, movies and videos in and out of the home. The XFINITY TV app allows customers to use their Apple devices as a remote control to navigate viewing as well as to watch.
This OSHA Standard OSHA 29 CFR 1910.268 governs this.
The basic responsibilities of cable operators.
As you arrive at the service call location, you should use this as your first source on information.
The customer
The first source of information in a service call.
The customer
PIN used to enable Sharing to post preformatted opinion messages about the content you're watching to your Facebook or Twitter account.
The first four characters of your comcast.net password.
The impedance of a coaxial cable is determined by this ratio.
The ratio of the center-conductor and the shield.
Who's contribution is the 1960's with lasers gave us the ability to add information to light waves?
Theodore Maiman
At any temperature above Absolute Zero, this type of noise is produced by the random activity of the atoms that make up the conductor, resistor, or passive.
Thermal
29 CFR 1910.133
This OSHA regulation requires workers to use protection "when exposed to eye or face hazards from flying particles, molten metal, liquid chemicals, acids or caustic liquids, chemical gases or vapors, or potentially injurious light radiation.
The Color Perofrmance test is conducted once every ____ years.
Three
Prime focus antennas use these two types of feed horn support brackets.
Three or four-legged support 2: Buttonhook structural design
Prime focus antennas use these two types of feed horn support brackets.
Three or four-legged support & Buttonhook structural design.
Comcast Enhanced Voicemail allows you to listen to your messages in these three different ways.
Through the telephone interface, Digital Voice Center (DVC), or Xfinity Connect
The only TiVo device that can access VOD.
TiVo Premier Series 4
4 things a customer must have to access VOD on a TiVo device.
TiVo Premier Series 4 2: Video service with VOD 3: CableCARD 4: Active internet service
Four things a customer must have to access VOD on a TiVo device.
TiVo Premier Series 4, Video service with VOD, CableCARD, Active internet service
Space + Visibility = ???
Time
A troubleshooting tool that identifies fault in a coax cable.
Time Domain Reflectometer
TDM
Time-Division Multiplexing
Tip and ring voltages in an "off hook" state.
Tip is about -20 VDC and Ring is at about -28 VDC with respect to earth ground.
Why is it important to verify that RF levels are within the acceptable range?
To ensure call quality
Why would an ATS representative need to create a TTS ticket when activating the internet using BACC?
To have the email address created
What does IEEE 802.5 use to control access to the medium?
Token Passing
An example of a LAN Topology use in LAN Networking.
Token Ring
The eMTA is capable of this type of dialing on the CPE.
Tone & Pulse
Two things you communicate to the customer, besides the words themselves.
Tone of Voice and Body Language
Two things you communicate to the customer, besides the words themselves.
Tone of voice 2: Body language
The effect that causes the optical signal to remain within the core of the optical fiber.
Total internal reflection
A 500 MHZ signal at the customer's tap is measured at 22dBmV. After passing through 185 feet of Series 6 cable, 2 TV's are connected via a splitter. What is the approximate signal strength at the TV's is the attenuation rating for the cable is 4.36 dB per hundres feet at 500MHZ?
Total loss = 3.5 +8.1 = 11.6 dB. Signal strength is : 22dBmV - 11.6 dB = 10.4 dBmV
An ICMP function used to track the path a packet takes to arrive at its destination. Originally developed for the Unix platform.
Trace Route
TVSS
Transient Voltage Surge Suppressor
TSR
Transitional Sales Rate
TCP
Transmission Control Protocol
TCP/IP
Transmission Control Protocol / Internet Protocol
The basic architecture for the first forty years of cable.
Tree & Branch
A virus that appears to be a normal program, but when run causes damage.
Trojan
TTS
Trouble Ticketing System
TRAC
Troubleshooting, Repair, and Corrections
This allows one to open or close specific inbound ports to connected computers or firewalls configured with a public routable IP address.
Tru Static IP Port Management
This firewall feature allows you to open or close specific inbound ports to connected computers or firewalls configured with a public routable IP address.
True Static IP Port Management
CLI flyover must be conducted this many time annually.
Twice per calendar year
Number of times FCC proof-of-performance tests are performed.
Twice per year
How often can a non-Comcast customer use a complimentary XFINITY WiFi session?
Two complimentary 60-minute sessions per month
What type of cable is used in a T1 circuit?
Two pairs of normal twisted phone wires.
System proof of performance testing must be performed ____ times(s) per year at intervals not to exceed ____ months.
Two, Seven
This lasher can accommodate a cable bundle diameter of 4 5/8 inches.
Type K
This protocol provides the primary mechanism that application programs use to send datagrams to other application programs (or other computers on a network).
UDP
This type of adaptor allows you to hook-up a cable modem without a Network Card installed.
USB
Not having to shut down the computer and not having to remove the case are two benefits of this type of adapter.
USB Adapter
*82
Unblock Caller ID Per Line
Name the three types of IPv6 addresses.
Unicast, Multicast, Anycast
When you attach a file to an email, the email software encodes all multimedia data into __________ text.
Unicode
This charitable organization ensures that financial donations made to the general fund through payroll deduction will be allocated to charities in your local community.
United Way
Enter Question Here
Unitube
The "u" in uIVR stands for this.
Universal
UCC
Universal Credit Check
Comcast supports this many devices on a Comcast provided Home Network.
Up to 5 (4 wireless and 1 hard wired)
This refers to the RF level from the house to CMTS. Its acceptable range is 40dBmV
Upstream
The frequency range of 5-42 MHz (sub-band) is reserved for this.
Upstream or Return
This is an unacceptable practice when cleaning the center conductor.
Using a steel blade knife
Items that you could demonstrate to the customer after installing Xfinity TV with ON DEMAND.
Using remote control 2: Accessing menu 3: Navigating ON DEMAND 4: Setting up favorite channels 5: Setting up parental controls
List three items that you could demonstrate to the customer after installing Xfinity TV with ON DEMAND.
Using remote control 2: Accessing menu 3: Navigating ON DEMAND 4: Setting up favorite channels 5: Setting up parental controls
List three items that you could demonstrate to the customer after installing Xfinity TV with ON DEMAND.
Using remote control, accessing menu, navigating ON DEMAND, setting up favorite channels, setting up parental controls
The period of time between the moment the TV raster reaches the bottom of the screen & is blanked out until the time it reaches the first line of active video.
VBI
Term for the extension number used in ACD software to connect calls to a vector for processing. This by itself may be dialed to access the vector from any extension connected to the switch.
VDN (Vector Directiry Number)
VBR
Variable Bit Rate
This type of learner is also referred to an auditory learners and prefer material presented in the form of an explanation or discussion.
Verbal Learner
The three V's of communication.
Verbal, Visual, Vocal
This task is performed to ensure that all previous tasks were completed successfully and that the phone is functioning properly.
Verification Call
A low-pass filter that smoothes out the RF energy after it has passed through the RBW filter.
Video Bandwidth Filter
Name four optional EAS equipment connections.
Video Out - to video switchers, Audio Out - to audio switchers, Switch Activation Signal - to switchers, Character generators
The 3 separate frequency ranges that make up an analog TV channel.
Video, Color, Audio
The customer should be offered this if there is a repeat visit within 30 days with a resolution code not tied to the customers equipment or a network outage.
Video-Free 3 months of a premium "pick a pay", a free Digital box with a premium, or HIS/CDV-a $20 credit.
According to EIA/TIA standards, this is the color of fiber number 10.
Violet
This type of lightwave generate between 390nm & 780nm.
Visible Light
The three different ways that adults take in and process information.
Visual 2: Auditory 3: Tactile
Customers is this learning style category learn best when the materials include diagram, pictures, or VOD presentations.
Visual Learner
The 3 different ways that adults take in and process information.
Visual, Auditory, & Tactile
38 is the percentage of communication by which of the three V's of communication?
Vocal
*99 is the number for access to this CDV feature.
Voicemail
The brightness of a pixel in an LCD display is controlled by variance in the amount of _________ applied to it.
Voltage
Span Current x Span Resistance = ______
Voltage Drop
VDC
Volts Direct Current
A router manages network traffic flow by using routing tables to guide and send traffic to a larger ______ network.
WAN
Point of contact for any billing system data adjustments.
WCDC (West Chester Data Center)
What database would a domain registrar look at to get detailed information for any registered domain?
WHOIS database
This is the COS for DOCSIS Modem if BACC does not complete successfully?
Wallgarden
The two basic types of TDRs.
Waveform and Digital
Comcast Credo
We will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market.
What one item is included in every Rule of Three for each of Comcast's product line?
Welcome Kit
What 3 things you would leave with a customer after installing Xfinity TV service?
Welcome Kit, User Guide, Set-top box and Remote
This light color includes all colors or wavelengths of visible light.
White
What color RCA audio connector is usually connected for mono sound?
White
What color wire is on the far left of a telemetry harness?
White
When looking at the rear of our 8-line eMTA, identify the colors of the 5 telemetry wires, from left to right.
White - Brown - Blue - Orange - Green
The green wire of a phone line would be spliced to what wire of the 25-pair color code.
White/Blue
Term that refers to Internet that delivers speeds 50Mbps and higher.
Wideband Internet
Author of the book "An Incredible Dream" Ralph Roberts and the Story of Comcast.
William Novak
Minimum required operating software on Windows for the installation of CHSI.
Windows 2000
One of the oldest organizations serving women in our industry is WICT. WICT stands for this.
Women in Cable Telecommunications
WICT
Women in Cable Telecommunications
The overview in ESS where employees can find Time Off Quota Balances.
Working Time
This malicious software looks for security holes to use to invade other computers.
Worms
This term refers to the time spent immediately following the "goodbye" of a call, where agents are completing work associated with the previous call.
Wrap Time
First unveiled in Houston in 2010, this next-generation home security system provides peace of mind by keeping customers more connected to their home & family.
XHS (Xfinity Home Security)
This center is responsible for preventative maintenance, demand maintenance and change management of our head ends and hubs, converged regional area networks, fiber and coaxial plant, cellular backhaul and metro E networks.
XOC
On October 5th, 2011, Microsoft Corp. announced plans to roll out a new era in television where your entertainment becomes instantly searchable, easily discoverable in extraordinary new ways from this single device.
Xbox 360
The name for Comcast's mobile internet solution that provides super-fast (4G/3G) wireless internet service.
Xfinity Internet 2go
The five main Comcast product lines.
Xfinity TV 2: Xfinity Internet 3: Xfinity Voice 4: Comcast Business Services 5: Comcast Interactive Media
Anyplay product subscription requirements.
Xfinity TV starter or higher and Xfinity internet performance or higher 2: AnyPlay device 3: Comcast username/email 4: Ipad or select Android tablets 5: Wireless router with open ethernet port 6: Latest version of Xfinity TV app
The five main Comcast product lines.
Xfinity TV, Xfinity Internet, Xfinity Voice, Comcast Business Services, Comcast Interactive Media
This service was launched in 2004 to complete the Triple Play.
Xfinity Voice
This type of antenna is a narrow bandwidth, high gain antenna typically used to receive a single off-air channel.
Yagi Antenna
What color wire is connected to terminal one in a RJ-31x jack?
Yellow
What color wire is connected to terminal one in an RJ-31X jack?
Yellow
The color code identification of pair 16 in CAT 3 banded-striped telephone wiring.
Yellow / Blue
What is the 3 x 5 test for brakes?
You pump the brake pedal three times and hold it for five seconds.
What is the first thing needed to access Competitive Edge Tool information?
Zip code
Technique used to enlarge entire 4:3 picture to fill the entire width of a 16:9 display.
Zoom Mode
The negatively charged electrons from the cathode of a cathode ray tube are attracted to and moved forward by a positively charged.
anode
The term for one character stored or processed by a computer.
byte
It is the unit of measure for a Signal Leakage Detector.
dBuV or microvolts/meter
XOC
eXcellence in Operations Center
Privacy of user data is achieved by __________ data between cable modems and CMTS equipment.
encrypting
The "e" in Cat 5e stands for this.
enhanced
This is entered in the DHCP criteria field for the PacketCableMTA in BACC when manually provisioning CDV.
genericMTA
URL for Comcast Customer Central
http://customer.comcast.com
URL to find Xfinity WiFi hot spots.
http://hotspots.wifi.comcast.com/
URL for Comcast Investor Relations
http://www.cmcsk.com
A command that displays the customer's IP address, subnet mask, and default Gateway.
ipconfig/all
After clicking the finished button on the Congratulations screen, indicating the installation was successful, the software will go to this URL.
www.comcast.net
URL for Skype through Xfinity.
www.xfinity.com/skype