Quiz 3

Pataasin ang iyong marka sa homework at exams ngayon gamit ang Quizwiz!

This is the Customer Guarantee commitment to the customer of we are late or miss an appointment.

Apologize and let the customer know that there will be a $20 credit applied to their account

Color-coded tubes that house and protect the optical fibers within a fiber optic cable.

Buffer Tubes

In this topology, workstations are connected to the network through a common path.

Bus topology

The three basic physical topologies.

Bus, Ring & Star

*86

Cancel Repeat Dialing

CAR

Capital Authorization Request

CSMA/CD

Carrier Sense Multiple Access with Collision Detection

A computing paradigm in which tasks are assigned to a combination of connections, software, and services accessed over a network.

Cloud Computing

CWER

Code Word Error Rate

This channel has established series' such as American Chopper, Monster Garage, Mythbusters & Monster House.

Discovery Channel

Name three agencies that make the EAS work.

FC 2: NWS 3: FEMA

Signal splitting device that plugs into a trunk/bridger cahssis - used at output of bridger module.

Feedermaker

What is the equation used to calculate total cable loss?

Footage x Cable loss per foot (loss factor) = Total cable loss

HMA

Home Media Architecture

OLED

Organic Light-Emitting Diode

Access code for 'Direct Call Pickup,' a feature that allows user to pick up a ringing call from a selected extension.

*97

How many LED flashes on a smoke alarm indicate the unit is operating normally?

4-7 flashes

Enter Question Here

4-way Tap

In an analog signal how far is the audio carrier offset from the video carrier?

4.5 MHz

The sync of a balanced baseband video is ________ I.R.E.

40

End Road Work signs should be placed ____ feet beyond the end of the work zone.

500 feet

It is the minimum CTB specs for the FCC Proof of Performance Test.

51 dB

Comcast Corporation owns a controlling ____ % interest in NBCUniversal with GE holding a ____ % stake.

51%, 49%

This type of adult learner prefers to learn by doing or touching, likes to experiment and can become easilty distracted.

Tactile or Kinesthetic

This is used to divert a specific amount of signal from the feeder system and distributed it to 2, 4, or 8 output ports for connection of customer drops.

Tap

Term used for the distance from the cone at the front of the vehicle to the first cone furthest from the rear of the vehicle.

Taper Distance

Using an SLM, it is the reason that hum can be read on an audio carrier, but not on a video carrier.

The audio carrier is frequency modulated and does not mask the hum

Five key facts adult learners seek.

Variety 2: Experience 3: Relevance 4: Brevity 5: Self Discovery

List 3 of the "5 Key facts" adults learners seek.

Variety, Experience, Relevance, Brevity and Self Discovery

Enter Question Here

Vault

Enter Question Here

Vaults

VOP

Velocity of Propagation

Name for a collaboration, file sharing and web publishing program developed by Microsoft.

Windows Sharepoint

Default customer username for a business gateway.

cusadmin

What two XHS devices will help save customers money on their energy bill?

thermostat and lighting controls

If the MTA MAC address is 000cadfba4c, what is the hostname?

m000cadfba4c

Enter Question Here

mDTA

Microvolts x 0.021 x frequency in MHz = ________

microvolts / meter

URL for my DVR manager.

www.XfinityTV.com

URL for customers to view billing statements, make payments and change services.

www.comcast.com/viewbill

The simplest HTTP message to which the server replies by sending the named document.

"Get url"

This phrase in the early 80's help boost the popularity of cable television.

"I want my MTV"

A simple card you can give to a customer you meet outside of work who is having a problem with their Comcast service - and help them on the spot.

"Make it Right" card

Gauge wire used if grounding at an amp.

# 6 gauge

In new installation, a Series 59 cable is used at the ground block. What do you use for ground wire?

#12 solid or stranded copper insulated wire.

Typical splice loss of a fusion splice.

0.1 dB

Two methods of obtaining purchase information from set-top boxes.

1) dial-up telephone modems; 2) cable system return path

The /28 Subnet uses this many IP addresses.

16

The year Comcast announced it had delivered eight billion On Demand views.

2008

Enter Question Here

21 Jump Street

Given a resistance of 4 ohms and voltage of 120, what is the current in the circuit?

30 amperes (I=E/R)

The bandwidth of an HDMI cable.

5 GB per second

When ALS & AGC are set in the middle of their range, the insertion loss is approximately ______ dB.

6 to 7 dB

A field boot safety toe must meet the impact and compression protective rating (for a nominal impact) at this many foot-pounds.

75 pounds

According to the National Safety Council, what percentage of accidents is preceded by one or more near-miss incidents?

75%

The 'History Bar' displays the last _____ channel(s) or programs you have viewed.

9

Comcast announced a merger with this broadband giant in 2002 to form a new Comcast Corporation.

AT&T Broadband

A new standalone STB-based device that connects to the users home network via Ethernet.

AnyPlay

API

Application Program Interface

What Business Class Internet package does not allow full access to Microsoft sharepoint?

Basic

BPSK

Binary Phase (Bi-Phase) Shift Keying

Five examples of data formats used in the presentation layer.

Binary, ASCII, JPEG, GIF, MPEG

List five data formats used in the presentation layer.

Binary, ASCII, JPEG, GIF, MPEG

NEC 820.42

Bonding & Grounding at mobile homes

Used in Tree and Branch architecture as part of trunk/bridger station, receives signal from the trunk module and amplifies forward signal and sends it out on the feeder lines (as many as 4) that originate from the main station.

Bridger Amplifier

The NFL, Sony & PBS are 3 partnerships Comcast has entered into over the past 2 years. Name one more.

Brinks, HIT, Sesame Workshop, Gemstar-TV Guide

This channel's roots date back to 1922 in the U.K.

British Broadcasting Company (BBC)

BACC

Broadband Access Center for Cable

This tool provides the means for manual provisioning of CHSI as well as set Class Of Service and FQDN for MTA.

Broadband Access Center for Cable (BACC)

BTSC

Broadcast Television Systems Committee

Enter Question Here

Buck Rogers

Name 3 of the 6 key techniques in the process of selling.

Build Rapport, Ask Questions, Listen, Position the Product, Communicate the Benefits and Ask for the Sale.

Six key techniques in the process of selling.

Build rapport 2: Ask questions 3: Listen 4: Position the product 5: Communicate the benefits 6: Ask for the sale

Technique that describes the process of making the customer feel comfortable, respected, and trusted.

Building Rapport

Five categories in Competitive Edge Tool

Bundles 2: Video 3: Internet 4: Phone 5: Mobile Services

Five categories in Competitive Edge Tool.

Bundles, Video, Internet, Phone, and Mobile Services

This Business Class service is for customer with 5 or less computers, ideal for at-home businesses or small businesses.

Business Class H.S.I Lite

Three services of enterprise voice.

Business Voice Edge 2: PRI Trunks 3: Business Class Voice

Three services of enterprise voice.

Business VoiceEdge ; PRI Trunks ; Business Class Voice

Web Portal for BCV.

BusinessVoice.comcast.net

This type of cable is used for vertical runs.

CATVR

This error occurs when a customer is currently watching a recording and attempts to playback another recording.

CDIN

This service was launched in 2004 to complete the Triple Play.

CDV / Xfinity Voice

The FCC rule that helps to ensure that a cable systems forward signal meets 12 technical standards for POP compliance.

CFR4776.605A1-12

CRUESMTO TFSIR

CUSTOMER FIRST

Name the Regions within the West Division.

California, Houston, Mile High, MTN, OR/SW Wash, Twin Cities, Washington

This feature allows the user to create a list of phone numbers which will be forwarded to a number they designate.

Call Forwarding Selective

*57

Call Trace

*67

Caller Id Blocking Per Call

CPR

Cardiopulmonary Resuscitation

CSMA/CA

Carrier Sense Multiple Access with Collision Avoidance

Programming compiled from the world's largest library of cartoons, with more 8,500 titles?

Cartoon Network

Enter Question Here

Combiner

C30DG

Comcast 30-day Guarantee

CASPER

Comcast Advanced Service Professional Employee Resource

CBC

Comcast Business Communications

Employee volunteers & their families participate in this company-wide day of service to local communities.

Comcast Cares Day

What technique reduces the bandwidth of a digital signal?

Compression

This refers to the ISDN channel in which the control and signaling information is carried.

D Channel (Delta Channel)

This system translates a web page domain name into an IP address.

DNS (Domain Name System)

Term used for fiber reserved for future use.

Dark Fiber

FTTF

Fiber to the Feeder

Enter Question Here

Finding Nemo

With Xfinity Voice 2go you can have up to this many virtual phone numbers.

Four

Equipment that tests up to 12 STBs at a time by injecting RF signal and IR commands and measuring the outputs automatically.

Gen3

This stands for GFCI.

Ground Fault Circuit Interrupter

ANSI Z89.1

Hardhats

HRC

Harmonically Related Carriers

A systematic method of identifying and evaluating workplace hazards and the precautions needed to protect employees from those hazards.

Hazard Recognition and Assessment

Four parts of an HFC System.

Headend 2: Transportation System 3: Distribution System 4: Drop System

Name the two components of an IP datagram.

Header and Data areas

Customers can automatically distribute incoming calls to two or more extensions using this calling feature.

Hunt Groups

HFC

Hybrid Fiber Coax

The by-product gas is produced during the battery charging process.

Hydrogen

This stands for ISP.

Internet Service Provider

This stands for IPX.

Internetwork Packet Exchange

IRQ

Interrupt Request Line

This type of lightwave is generated by lasers between 1310nm and 1550nm.

Invisible Light

A command line that displays the IP address, subnet mask, and default gateway for all adapters.

Ipconfig

kVA

Kilo-Volt Amps

This type of learner prefer to learn through experience and hands-on activity. Customers in this category will prefer to take the remote control and learn as they navigate through the On Screen Guide.

Kinesthetic Learner

Enter Question Here

LE with value

Extra fiber connected to the OTDR to make up for the dead zone.

Launch Cable

These are poles one to two inches in diameter used to raise cables over obstructions - typically come in 6-foot sections that are fastened together, end-to-end.

Lay-up Sticks

L2CP

Layer 2 Control Protocol

Main purpose of the CRAN.

Layer 2 and Layer 3 switch and routing

A link to imperative tools or documentation outside of the knowledge base displayed in the center of the end user's At-a-glance page at all times.

Link Edge App

MPOE

Minimum Point of Entry

Two examples of physical layer specifications.

RJ-45 and EIA/TIA-232

In optical fiber, this factor is the largest cause of attenuation.

Scattering

SAHHC

Standalone Home Health Check

SVC

Switched Virtual Circuit

This type of rule and regulations are tied to GO-128.

Underground vaults, Depth of trench, Grounding

This type of e-mail service has users accessing their e-mail through an Internet browser.

Webmail

The name given to an injury to a person's skin and/or the soft tissue beneath it.

Wound

XHS

Xfinity Home Security

What type of metal coats the strand?

Zinc

The most SMTP implementation.

"sendmail"

Name three of the seven DOI tasks.

(1) Firm Order Commitment (FOC) Verification (2) Radio Frequency (RF) Level Verification (3) Internet Activation (4) Manual Internet Activation (5) Phone Activation (6) Manual Phone Activation (7) Port Activation

Star code to activate anonymous call rejection.

*77

What pins on a RJ-31x jack are the outputs from the jack?

1 & 8

What pins on an Rj-31X jack are the outputs from the jack?

1 & 8

What are the three key user interfaces that the customers can use to manage their homes?

1) Touchscreen 2) Customer Portal 3) iPhone or Mobile Phone

According to MUTCD, a flagger's garment shall be visible at a distance of _____ feet.

1,000 feet

Statistics show that unhappy customers share their experiences with approximately how many others?

11

Enter Question Here

110 punch-down connecting block

If the audio frequency for Channel 7 is 179.75Mhz, this is the frequency of the vidoe carrier for channel 7.

175.25 MHz

The year Comcast first offered high speed internet.

1996

Number of characters that are in a 128 bit WEB key.

26

A 128 QAM signal results in this many combinations.

27

Enter Question Here

3-way splitter

It is the typical range of the slope control on a return amplifier module.

6 dB

An additional FCC POP test point is added for every 12,500 subscribers; this is added to a minimum of this many.

6 test points

Visible red light is _____ nm expresses the wavelength.

770

ALE

Address Lifetime Expectations

How often does a CMTS poll each cable modem?

At least once every 30 seconds

Before you install hardware or software on a customer's PC you must do this.

Backup the system registry

Enter Question Here

Combat

This equipment is used to route cables through inside or outside corners, ensuring minimum drag is placed on the cable.

Corner Block

CPM

Cost per Plant Mile

DMZ

Demilitarized Zone

Tool used to adjust the pots in an amplifier.

Diddle stick

TEETNHRE

ETHERNET

Enter Question Here

FVD

FCC

Federal Communication Commission

Enter Question Here

Flex Tube

The term used to describe the way a 16:9 aspect ratio image is displayed on a 4:3 screen, where black areas are visible above & below the image.

Letterbox

Maximum bandwidth, resolution and frame rate of MPEG-1.

Max bandwidth - 1.5 Mbps; Resolution - 352 by 240 pixels; Frame rate - 30 frames per second

MTBF

Mean Time Between Failure

MAC

Media Access Control

Enter Question Here

Monsters, Inc.

This stands for OSHA.

Occupational Safety Health Administration

This unit is used for measuring resistance.

Ohm

E = I x R

Ohm's Law

OCAP

Open Cable Application Platform

This stands for OCEF.

Optical Cable Entry Facility

OMI

Optical Modulation Index

The type "A" connector of a USB cable is connected to this.

PC

PVC

Permanent Virtual Circuit

PPoE

Point-to-Point over Ethernet

Name the four common connections on EAS equipment.

Power Connection, Input 1, Input 2, IF out

Two aspects of QoS that are necessary in its implementation.

Prioritization & Resource Reservation

The five Core Roles of the CAE.

Problem Solver, Information Provider, Product Consultant, Ambassador, Communicator/Listener

Name the process that collects and associates customer equipment and account information to create and register their data account for H.S.I. services.

Provisioning

FCC 76.605.(a)(12)

RF Signal Leakage

RAID

Redundant Array of Inexpensive Disks

RMI

Repetitive Motion Injury

This stands for RMI.

Repetitive Motion Injury

Action of a virus defined as inserting copies of itself into other program files.

Replication

The fall protection that can be used if you plan to work on a low-slope roof with roof width 50 feet or less.

Safety Monitoring System

Term meaning that the only known and trusted routes exist or are propagated from one part of the Comcast network to another, also means that a route from a peer will only be accepted if the peer had informed us of this network in advance.

Sanitized Routing

Name of the Comcast Business Class Services document that generally includes special instructions, contact information, and a monthly rate with charges for ancillary services.

Service Order Agreement

SSID

Service Set Identifier

OSI layer that determines whether a message will be half-duplex (onlyone party can talk at a time) or full duplex (noth parties can talk at the same time).

Session

The two major characteristics that drive VOD traffic models that are defined in the planning phase.

Session Requests and Session Length

Two major characteristics that drive VOD traffic models that are defined in the planning phase.

Session Requests and Session Length

This component of coaxial cable carries stray current to ground.

Shield

Piece of electronic equipment used to produce waveforms - often used to describe a carrier generator that produces CW carriers.

Signal Generator or Oscillator

This is used to measure signal at a specific tunable frequency/channel.

Signal Level Meter

SNMP

Simple Network Management Protocol

Name the two architectures of cell backhaul?

Single-Tier Architechture 2: Two-Tier Architechture Features

A template-driven, online website development tool that allows you to create a rich, customized website without needing to have any knowledge of HTML code.

SiteBuilder

Enter Question Here

Splitter

SQL

Structured Query Language

The voltages on a telephone loop while on-hook.

Tip 0VDC, Ring -48VDC

USB

Universal Serial Bus

This website can be used to access a customer's voicemail.

ww.comcast.net/digitalvoicecenter

0 dB equals this many microvolts.

1000

The year Comcast was founded.

1963

The bandwidth of a standard cable TV channel.

6 mhz

1 dBmV is equal to ____ dBuV.

60

____ % of VOD content is free to digital cable subscribers.

90%

In a TV picture, this term is the ratio of width to height.

Aspect Ratio

When does the contents of a Fall Protection Kit be inspected?

Before each use

CCDN

Comcast Content Delivery Network

The 'Rule of Three' for CDV.

Confirm customer's new phone number. 2: Illustrate how to use VM 3: Talk about Comcast Digital Voice Center.

DRM

Digital Rights Management

ECB

Electronic Codebook

When replacing batteries in a Power Supply, these 3 pieces of PPE are required.

Face Shield 2: Acid Resistant Gloves 3: Acid Resistant Apron

Enter Question Here

Golden Compass

IAQ

Indoor Air Quality

This term stands for 'Ten to the Sixth Power.'

Mega

What Comcast Digital Cable service is NOT available to Business Class TV customers?

OnDemand

Term for when there is a sharp attenuation at either end of the spectrum.

Rolloff

Complete the following formula: Space + Visibility = _______

Speed

The city & state of the first Comcast system established in 1963.

Tupelo, Mississippi

Name that will appear on your credit card statement when Access Pass is purchased.

"NNU*XFINITYWIFI" or "NNU*INTERNET-USAGE.COM"

Any number raised to this exponent value is equal to itself.

1

IPv6 is ______ bits long.

128

Two confined space OSHA regulations.

1910.146 - Permit-Required Confined Spaces; 1910.268-Telecommunications-Section(o)-Underground Lines

How many seconds should you add the "3 to 4 second rule" when towing a trailer?

2 seconds

BRSIS state that torque must be between ___-___ inch lbs.

30-35 inch lbs.

The number of lines a BCDV customers can have.

8 (2-line & 8-line eMTA's)

BPI

Baseline Privacy Interface

CMTS

Cable Modem Termination System

CMTS stands for this.

Cable Modem Termination System

CRT

Cathode-Ray Tube

This is where Comcast employees can view career opportunities within Comcast.

Comcast Self-Service

DOI

Day of Install

*87

Deactivates Anonymous Call Rejection

The distance that cannot be seen by a TDR/OTDR because it is too close to the source.

Dead zone

Point at which company wiring ends and the customer wiring begins.

Demarcation Point

DWDM

Dense Wavelength Division Multiplexing

DLP

Digital Light Processing

DSAM

Digital Service Activation Meter

Four types of video displays.

Direct View, Rear Projection, Front Projection, Flat Panel

This device provides isolation and combination in a drop and insert set up.

Directional coupler

Optical fiber with erbium, a rare earth material, added to the glass during the manufacturing process, to give the fiber useful properties when properly lased.

Doping

Enter Question Here

Drop Pedestal

Enter Question Here

Dynasty

This agency is given broad authority to inspect property & facilities by federal & state environment statutes.

EPA (Environmental Protection Agency)

More than 4,800 hours of live/original sports programming, featuring more than 65 sports a year?

ESPN

Largest religious network offering family oriented programming in English and Spanish.

EWTN

EIA

Electronic Industry Association

EPG

Electronic Programming Guide

The term used for the angle in degrees the dish must tilt up from the horizontal, to receive the satellite.

Elevation

This Hollywood star has Tupelo, Mississippi in common with Ralph Roberts.

Elvis Presley

This stands for eMTA.

Embedded Multimedia Terminal Adapter

EROne

Escalation Resolution

Types of lasers.

Fabry-Perot & Distributed Feedback

The optical link portion of a HFC system is composed of these three main parts.

Fiber Optic Cable 2: Optical Transmitter 3: Optical Receiver

The optical link portion of a HFC system is composed of these three main parts.

Fiber Optic Cable, Optical Transmitter, Optical Receiver

FOC

Firm Order Commitment

This grants Comcast permission to take ownership of an existing telephone number from another carrier.

Firm Order Commitment (FOC)

This grants Comcast permission to take ownership of an existing telephone number from another carrier.

Firm Order Commitment (FOC) Verification

FCR

First Contact Resolution

Two examples of connection-oriented network services.

Frame Relay and ATM (Asynchronous Transfer Mode)

Virtual circuits are used in these two kinds of networks.

Frame-relay and ATM

Contractual agreement between Comcast and a government entity defines the responsibilities of each within a specified geographic area.

Franchise Agreement

"GO" in GO 95/128 stands for this.

General Order

Identical RF carriers saturating a given tuner at a different point in time will result in this condition.

Ghosting (Ingress/direct pickup)

This series follows an optimistic teacher, who against all odds & a malicious cheerleading coach, attempts to help a group of aspiring underdogs realize their star potential.

Glee

Comcast & Gemstar-TV Guide formed this joint venture.

Guide works

The data contained in the packet header that relays address and sequence.

Header Bits

IP Telephony packets are identified by this.

Header or Header Bits

This channel is the multimedia gateway to the past.

History Channel

A computerized system that allows a person, typically a telephone caller, to select an option from a voice menu & otherwise interface with a computer system.

IVR (Interactive Voice Response Unit)

Enter Question Here

Ice Age

ICMP

Internet Control Message Protocol

Customer's default Comcast voicemail password.

Last four numbers of the home telephone number

Enter Question Here

Manhole

Three main types of firewall rules.

Packet filtering, Proxy & Stateful inspection

The mathematical definition of resistance using Ohm's law.

R = E / I

Four examples of the application layer services.

SNMP, HTTP, FTP, Telnet

When climbing a ladder, you cannot go past the _____ rung from the top.

Third

VBW

Video Bandwidth Filter

VoIP

Voice over Internet Protocol

WLNP

Wireless Local Number Portability

This CPE supplies the AC/DC voltages for CDV.

eMTA

This is the FCC minimum specification for carrier to noise ration when taken at the output of the subscriber terminal.

(-43db)

Name 5 of the 8 options under Personal Information in ESS.

(1) Addresses (2) Bank Information (3) Personal Data (4) Tax Withholdings (5) View Your Statement Of Pay (6) Employment Verification (7) W-2 Forms (8) W-2 Reconciliation

In order to support sanitized routing, the backbone may be logically or physically split into these two routing realms.

(1) Cbone - Comcast Private Backbone (2) Ibone - Second Logical Backbone

The Rule of Three for CDV.

(1) Confirm customer's new phone number, (2) Illustrate how to use VM, (3) Talk about Comcast Digital Voice Center

What does the skype install kit include?

(1) HD video camera (2) Adapter bax with Skype app (3) Qwerty remote control for power, adjust volume and type messages

An MPEG video is a sequence of these three kinds of encoded pictures.

(1) I-Intra coded, (2) P-Predictive, (3) B-Bi-Directional

Name the seven layers of the OSI reference model.

(1) Physical, (2) Data Link Layer, (3) Network Layer, (4) Transport Layer, (5) Session Layer, (6) Presentation Layer, (7) Application Layer

Name 3 of the 6 Anyplay product subscription requirements.

(1) Xfinity TV starter or higher and Xfinity internet performance or higher (2) AnyPlay device (3) Comcast username/email (4) Ipad or select Android tablets (5) Latest version of Xfinity TV app (6) Wireless router with open ethernet port

Enter Question Here

(A) Center Conductor, (B) Dielectric, (C) Outer Conductor (Sheath), (D) Jacket

You must ensure grounding meets _________ and Comcast specifications.

(NEC) National Electrical Codes

Press these numbers to deactivate business class group make busy.

*233

Access code for 'Direct to Voice Mail,' a feature that allows business user to transfer a call directly to user Voicemail without the phone ringing.

*55

A feature that phone customers use when they choose not to receive calls from selected phone numbers.

*60

A feature that lets you forward incoming call from up to 12 selected phone numbers to the location of your choice.

*63

Dial these numbers to activiate 'Repeat Dialing.'

*66

Phone feature that prevents the party you're calling from seeing your pone number.

*67

This feature provides phone customers a recording that tells them the number of the last caller and give them the option of automatically calling the party back.

*69

A customer would dial this to activate Directed Call Pickup without Barge-in.

*71

A customer would dial this in order to use the Call Hold feature.

*78

Star code to deactivate call screening.

*80

Dial these numbers to deactivate 'Call Forwarding Selective.'

*83

Operating temperature for the iCamera.

- 20C to 45C (-4F to 113F)

The FCC minimum specification for carrier to noise ratio when taken at the output of the subscriber terminal.

- 43dB

What are the minimum and maximum downstream RF cable modem analog video carrier levels?

- 5 dBmV (minimum) and +17 dBmV (maximum)

The amount of thermal noise power at the input to a hypothetical amplifier, at 68 degrees F.

- 59.2

What woul the power be in dBm if the output power of the laser were .1240 mW?

- 9.066 dBm

The voltage on a phone circuit's green wire while off-hook would be.

-20 VDC

The expected noise inside of an amplifier (even without input signal).

-59.2dB

While verifying installation standards, what DIGITAL signal must you meet at the input to the STB?

-8 - +10 dBmV

The highest acceptable loss of a fusion splice.

.05dB

The insertion loss of a 23 value tap.

.6dB

What is the insertion loss of a 23 value tap?

.6dB

What are the resistant levels for the following cable types - .875, 0750, & .625 (per 1000 feet)?

.875 = .5 ohms; .750 = .8 ohms; .625 = 1 ohm

Seven most popular internet domains.

.com 2: .net 3: .edu 4: .mil 5: .gov 6: .tv 7: .org

Name five of the seven most popular internet domains.

.com, .net, .edu, .mil, .gov, .tv, .org

The FCC specification for the minimum signal level at a TV.

0 dBmv

The range of numbers, range of letters, and the number of digits contained within a MAC address.

0-9, A-F, 12 digits

A quasi-square wave has an average voltage that is ____% greater than a true sine wave.

0.11

Typical splice loss of a mechanical splice.

0.25 dB

A typical single-mode fiber's attenuation at 1310 nm is _____ dB per kilometer.

0.35 dB

Fiber optic cable is measured and tested in kilometer of fiber is equal to this many miles of fiber.

0.621

According to the National Safety Council, what percentage of accidents is preceded by one or more near-miss incidents?

0.75

The two special addresses allocated in the base IPv6 addressing spec.

0:0:0:0:0:0:0:0 or ::0 or simply ::/128 and 0:0:0:0:0:0:0:1 or ::1/128

In the FCC POP test, hum modulation must be checked on at least this many channels.

1

One ampere of current flowing through one Ohm of Resistance.

1 Watt

The formula for determining the 5 degree maximum slope when operating an aerial lift.

1 foot rise in 12 feet

Across 75 Ohms, 0dBmV is equal to this voltage level.

1 mV

The two frequency ranges that are used by aircrafts to communicate.

1) 108-137 MHz; 2) 225-400 MHz

Name three out of the seven layers of an OSI model.

1) Application, 2) Presentation, 3) Session, 4) Transport, 5) Network, 6) Data Link, 7) Physical

The 5 Key Strategies for a Solid Customer Experience.

1) Be a Comcast Ambassador 2) Be Compassionate 3) Show Dependability 4) Be Thorough 5) Educate the Customer

You should avoid passing under these 4 conditions.

1) Bridge; 2) Tunnel; 3) Railroad crossing; 4) A solid barrier line on your side of the center line.

Rule of Three for voice.

1) Confirm the customer's new phone number 2) Demonstrate voicemail and give Welcome Kit 3) Introduce customer to SmartZone

Comcast's IPv6 Address space is divided into these three level categories.

1) Infrastructure Services (servers, provisioning, OSS, etc.) 2) Infrastructure Delivery (routers, switches, etc.) 3) Customer Edge (CPE, CM, MTA, etc.)

What are the two different pieces of equipment that are included in the Preferred package and not in the Basic package?

1) Key Chain Remote 2) Additional Window/Door Sensors(2)

Two ways to provide power to the mDTA.

1) Plant 2) Alpha APX Series Non-standby Power Supply and power inserter

Rule of Three for video.

1) Provide Welcome Kit 2) Demonstrate navigation of the On-Screen Guide 3) Explain Video OnDemand & XfinityTV.com

The Transport Bar appears at the bottom of full screen video when you press the down arrow or any remote key that controls playback. What information does the Transport bar display?

1) Start time 2) End time 3) Howmuch you have watched 4) Whether you are playing, fast-forwarding, rewinding or paused.

Three methods of operation for DHCPv6.

1) Stateful DHCPv6 - addressing information provided by DHCPv6 2) Stateless DHCPv6 - addressing information provided by SLAAC 3) DHCPv6-PD - prefix delegated to node; node can then provide routing services for subnets within that prefix

What are the four pieces of equipment that are contained in both XFINITY HOME SECURITY Packages?

1) Touchscreen 2) Wireless Key Pad 3) Wireless Motion Detector 4) Wireless Window/Door Sensors

Name the seven Comcast Customer Guarantees

1) We will give you a 30-day, money-back guarantee, on our video, voice or high-speed services. 2) We will always be on time within your appointment window or we'll credit you $20 or give you a free premium channel for three months. 3) We will resolve routine issues in one visit or we'll credit you $20 or give you a free premium channel for three months. 4) We will treat you and your home with courtesy and respect. 5) We're here for you, 24 hours a day, 7 days a week. 6) We will offer easy-to-understand packages and provide you with a clear bill. 7) We will continually offer the best and most video choices.

When is "Automatic Sign In" NOT supported by Comcast.

1) When signing in using a non-Comcast.net Business Class Internet username and password 2) At partner network hotspots

Name two reasons that a customer may be unable to purchase a PPV event.

1)Customer has reached the credit limit set for their box; 2) Customer may have 20 or more pending PPV purchases; 3) IPPV is not enabled for their SET-TOP BOX; 4) Customer has exceeded the show stack limit set by the system.

BC customers sign a service agreement for this long.

1-3 years

A typical amplifier housing contains two separate housing gaskets that serve these two purposes.

1. Protection from environmental contamination (rubber/hermetic seal) 2. Protection from RF ingress/egress (metal mesh)

The actual video carrier of an analog channel from the band edge.

1.25 MHz

Maximum bandwidth of MPEG-1.

1.5 Mbps

It is the throughput of a T1 connection.

1.54 Mbps

The speed of a telephone company's T1.

1.544 Mbps

What is the throughout of a T1 network interface?

1.54Mb per Sec

A single IRE unit is equal to this fraction of a volt.

1/140th

Comcast Boot Policy mandates your boot maintain a minimum of no less that this height at any given time.

1/2 inch

The maximum depth a 5" screwdriver can penetrate a pole before the pole is ruled unsafe for ladders or climbing.

1/2 inch

Properly tightened F-connectors, without calibrated torque wrench, should be tightened _____ turns past finger tight.

1/6 turn past finger tight.

As a general rule of thumb, the carrier frequency should be at least ____ times the symbol rate.

10

Telephone microwave terrestrial relay transmits up to six separate co-polarized carriers with ____ MHz offset from the transponder center frequency, and are spaced ____ MHz apart.

10 MHz, 80 MHz

Calculate the Calculated Loss for the following scenario: • Series 7 cable • Length of cable is 120 feet • Highest frequency is 500 MHz • Two-way splitter with 2 dB loss • Tap output of 16 dBmV

10 dBmV

According to the NEC, a fall protection system or device shall be used when operating an aerial device above this many feet.

10 feet

This is the lowest data rate used for connections between the AR and UR routers.

10 gigabits per second

10 to the 7th power divided by 10 to the 6th power.

10 to the first power.

The default login IP of an IP gateway.

10.1.10.1

It is not recommended to install the CHSI service on Mac computers running an OS earlier than this version.

10.4

This type of work clothes must be worn by employees exposed to fifty volts or greater.

100% Cotton

The current size of Comcast Email storage box.

10G

Number of phone numbers that can be screened with call screening.

12

It is the designed amount of sag in a 100 foot drop.

12 Inches (6"/50 feet)

Up to how many digital channels can fit in 6mHz of bandwidth?

12 digital channels

What should be the approximate sag for a span of drop cable?

12" per 100 feet

Two horizontal bars rolling through the picture on the television screen indicate this problem.

120 cycle hum bars

With the X1 box, you can record up to ______ hours of high-definition programming or ______ hours of standard-definition programming.

120 hours; 600 hours

How many customers were included in the first franchise purchase in Tupelo, MS.

1200

According to the NCTA, this is the maximum distance from the existing distribution system that would define a "standard" installation.

125 feet

The minimum amount of RAM required for the installation of CHSI on Windows.

128 MB

___ -bit addresses are available with IPv6.

128-bit

The "minimum MTU" for IPv6 is ______-bytes.

1280

A lift truck must carry this many safety cones.

13

FCC Proof of Performance test requires a system with at 100K subs, have this many test points.

13

This many root servers support DNS on the Internet.

13

What percentages of customers choose not to remain with a company because of poor quality or value?

14%

Using a 6412 DVR, how many hours of HD programming can be recorded?

15 hours

The signal leakage limit (per meter) for signals below 54 MHz.

15 microvolts per meter at 30 meters

What is the name of the Defensive Driving rule for scanning ahead of your vehicle?

15 second rule

Generally speaking, the amount of attenuation an RF signal at 1000 MHZ experiences per foot of cable as compared to a 5 MHZ signal is approximately this much greater.

15 times greater

Maximum recommended distance from wireless gateway to PC's linked together using the Comcast Home Networking product.

150 feet

The minimum hard drive space for a CHSI install on Windows Vista.

150MB

This is the aspect ratio of a typical wide screen HDTV.

16 : 9

The signal level at the input to a tap is 32 dBmV. You measure 15 dBmV at the tap port. This is the tap value.

17

This is the maximum allowable chrominance-luminance delay inequality according to the FCC technical specifications.

170 nsec

The audio frequency for channel 7 is 179.75 MHz, this is the frequency of the video carrier for channel 7.

175.25

The minimum drop clearance at the center line of the public roadway.

18 feet

The backup time provided to Business Class Voice customers, should commercial power fail.

18 hours with TM208 idle, 8 hours with all 8 lines in use.

Number of pins that are housed in an HDMI connector.

19

HDMI uses this type of connector.

19-pin connector

Permit required confined spaces is covered by which OSHA standards?

1910.146

Original standards for commercial television broadcasting were adopted for the United States by the FCC in which year?

1941

This is the year Community Antenna Television (CATV) was born.

1948

This was the year Comcast renamed Comcast Corporation from American Cable Systems and incorporated in Pennsylvania.

1969

The year OSHA was formed.

1970

HBO began delivering movies to cable systems in this year.

1972

In what year did HBO deliver its first movie "Sometimes a Great Notion" to a small cable system in Wilkes Barre PA via microwave relay.

1972

The first year Comcast offered Stock.

1972

The first year Concast offered Stock.

1972

The year Comcast became incorporated as Comcast Corporation and traded in NASDAQ.

1972

The first meeting of the IEEE Computer Society "Local Network Standards Committee," Project 802, was held in February of what year?

1980

The year Brian L. Roberts elected as the President of Comcast Corporation.

1990

The year Microsoft invested $1 billion in Comcast.

1997

Minimum specs for Xfinity Internet 2go for Windows Vista/7.

1ghz cpu, 1GB of RAM, 75MB of Hard drive space, Internet Explorer 7

In QAM, this many carrier tones combine in quadrature to produce the modem's output signal.

2

QPSK allows the transmission of __ bits per symbol.

2

QPSK allows the transmission of this many bits per symbol.

2

How many "do not remove" green drop tags are Comcast required on our bond wires?

2 - one at the ground block and one at the bond point

Enter Question Here

2 2 7

Enter Question Here

2 Port Tap

Given voltage = 10 and resistance = 5, this is the current.

2 amps

Before constructing your ladder for a pole setup, the feet of the ladder needs to be this far from the base of the pole.

2 feet

When doing any type of climbing, "Keep three points of contact" means this.

2 feet & 1 hand (or) 2 hands & 1 foot

This is the speed limit in a Comcast or public parking lot?

2 mph or about a walking pace, slower depending on the conditions

All buckles shall withstand a _______-pound tensile test with a maximum permanent deformation no greater than one sixty-forth inch.

2,000

Minimum handling radius for Series cable 6, 7 and 11

2.5 inches, 4 inches, 4.5 inches

What are the ports for FTP?

20 & 21

A 'ground' wire may not exceed this many feet in length with bend radii not exceeding 3"

20 feet

What is the industry standard for loop current in a phone network, and what can a line card in our 8-line eMTA 'Boost' it to?

20 mA, 33 mA

According to the FCC, it is the minimum level of leak to be repaired.

20 microvolt

The minimum/maximum level of a leak that must be fixed within 72 hours.

20-149 uV/M

The frequency of the Ring Voltage in a telephone circuit.

20-25 Hz

Number of mV 46 decibels above 1 millivolt.

200

The year Comcast formally acquired AT&T.

2002

The year founder Daniel Aaron was inducted into the cable hall of fame.

2002

This is the year Comcast sold its stake in QVC to Liberty Media Corp. for $7.9 billion.

2003

Comcast launched its digital Video Recorder service in this year.

2004

The year Brain Roberts was named by Institutional Investor one of America's best CEO.

2004

The year Comcast partnered with PBS, HIT Entertainment and Sesame Workshop to launch PBS Kids Sprout.

2005

The year Comcast reached a landmark of one million CDV customers.

2006

The year the Credo was revised, again under Dave Watson's leadership, to reflect the increasing importance of the customer experience.

2009

The year the Credo was revised, under Dave Watson's leadership, to reflect the increasing importance of the customer experience.

2009

Comcast's current IPv6 allocation.

200A:558::/29

Leakage is checked for at what range, in what frequency range?

20uV/M @ 10', 54-216MHz

This is how far above the Earth's equator CATV satellites are placed in geo-synchronous orbit.

22,300 Miles

You have 40 dB signal input into 17-2way port tap; this is the tap port output.

23 dBm

Number of pins that are housed in a DVI connector.

24

The maximum time allowed before cable operators are required to respond to known service interruptions.

24 hours

Typical charge time for a BCDV LPSU.

24 hours

What are the monitoring time intervals of enterprise internet services?

24/7

Business Class customers can download the Norton security software for up to this many computers.

25

What is the outbound port for email?

25

Business Class customers can download the Norton security software for up to this many computers.

25 computers

CMTS DOCSIS requires a minimum CNR of ____ dB.

25 dB (5-42 MHz)

FCC rule 76.612 states that cable carriers must be offset by ___ in the aeronautical navigation frequencies.

25 kHz

California State DOT regulations are triggered at this GVWR.

25,000 GVWR

The indoor range of a WiFi network.

25-125'

The 4 articles from the National Electrical Code for grounding and bonding requirements.

250, 800, 820, 830

What subnet would indicate 13 static IP?

255.255.255.240

The subnet for a customer that requests 1 static IP address.

255.255.255.252

The most advanced digital modulation scheme in use today. It is used to transport high definition television and digital cable channels.

256 QAM

The minimum RAM for a new CHSI installation on Windows XP.

256MB

A 64 QAM signal encodes this many bits per symbol.

26

A non-Comcast customer may purchase up to this many Access Passes at a time on different devices using a single Xfinity WiFi Access Pass account.

3

How many Auxiliary Inputs not currently used by Comcast, but could be used in the future to insert security camera feeds or internal channels.

3

The maximum number of dynamic IP address that an individual Teleworker customer can have.

3

Comcast's signature video-on-demand service has now surpassed _____ billion program views since 2004.

3 billion

When performing a proof-of- performance test, this is the maximum variation within a 24-hour adjacent channel interval.

3 dB

When performing a proof-of-performance test, this is the maximum variation within 24-hour adjacent channel interval.

3 dB

The FOC (Firm Order Commitment) date in ETS must be within how many days of the date of installation?

3 days

From the CommTech Pole Climbing training manual, gaffs should be removed within this many feet from the pole.

3 feet

It is the minimum amount of clearance around a sign, chimney of billboard.

3 feet

No ladder should be used to gain access to a roof unless the top of the ladder can extend at least this many feet above the point of support, at eave, gutter, or roofline.

3 feet

This is the required clearance from the bottom of the drop loop going into the tap to the communication attachment below.

3 inches

The average reaction time of an individual recovering from shoulder drift is approximately ______ of a second.

3/4

After 4 incorrect entries of the voicemail pin, the system will lock the voicemail for how many minutes?

30

What are the CMTS downstream RF data rates for each modulation type?

30 Mbs for 64 QAM; 43 Mbs for 256 QAM

When striking the pole with your gaff, your leg should be at ____ degree.

30 degree

The maximum height a safety net can be installed below the working surface.

30 feet

Hardware mounted to the strand should be mounted this minimum distance from the center of the pole.

30 inches

If the line is busy, this is how long Call Return will attempt to reach the party.

30 minutes

In late 2007, FCC adopted this much cap, in percentage, on 'horizontal' ownership which limits the number of video subscribers that one company can serve.

30%

Lightwaves are much higher in frequency than RF waves, about _________ times higher than the highest frequency in a coaxial cable system.

300,000

A national document on the Extreme 305 Internet tier that offers download speeds up to _____ Mbps and upload speeds up to _____ Mbps - currently the fastest speed available from Comcast.

305 Mbps, 65 Mbps

What are the CMTS upstream RF data rates for each modulation type?

320 kbs - 5 Mbs for QPSK; 640 kbps - 10 Mbs for 16 QAM

If a power supply has three 12-volt batteries, this is the input to the inverter in VDC.

36 VDC

Comcast serves this many states.

39

Number of pins that are housed in a standard S-video connector.

4

Number of times the 24-hour level variation test must be performed.

4

The /30 subnet uses this many IP address.

4

The climbing ratio of an extended ladder.

4 : 1

MTTR for BC customers.

4 hours

The maximum "time block" the NCTA allows for an installation appointment window.

4 hours

How far should straps be spaced from the end of any bend in cable?

4 inches

64 QAM has ____ levels of amplitude and ___ bits of data per symbol with ___ symbols per quadrant.

4 levels, 6 bits, 16 symbols

The number of times per year the FCC requires a cable system representative to drive out 100% of the plant locating and repairing leaks.

4 times per year

Audio IF frequency.

41.25 MHz

Telecommunication lineman's body belts, safety straps, and lanyards' stitching shall be done with a minimum ______-pound weight nylon or equivalent thread and shall be locked stitched.

42

According to OSHA regulations, this is the distance you must remain from an energized 60 kV electrical line.

42 inches

A standard definition TV with a Motorola 6412 DVR can remain paused for this length of time.

45 minutes

According to the National Highway Traffic Administration, the wearing of a seatbelt will reduce fatal injury by ____ %.

45%

The 4 phases (in terms of degrees) used in QPSK.

45, 135, 225, 315

The video frequencies of an intermediate frequency carrier.

45.75 mHz

The crossover frequency of sub-split diplex filters.

47.5 MHz

The Web Portal will allow you to check events that have occurred with the ____ hours.

48

Supervisory voltage supplied by a Business Class eMTA.

48 VDC

What is the approximate Supervisory Voltage Level of a line card in our 8-line eMTA?

48 VDC

The difference in potential on a phone loop while on hook.

48VDC

The maximum REN for each eMTA.

5

When belted on the pole, your safety strap should be at this degree angle.

5 degree angle

Always operate the aerial lift on a slope of less than or equal to how many degrees?

5 degrees

No Comcast employee shall enter an excavation that is ______ feet or more in depth unless the system competent person has examined the excavation for proper slope, shoring, or shielding.

5 feet

If a ladder is set at 20 feet above ground, the base should be pulled back this far.

5 feet or 4:1 ratio

Oil from Poison Ivy, Oak and Sumac can remain potent for up to how long?

5 years

This is how long each cable provider is required to keep POP testing results on file.

5 years

OSHA Log 300, a log and summary of occupational injuries & illnesses must be kept this many years with or without incident.

5 years + Current year

D rings shall withstand a _____-pound tensile test without cracking or breaking.

5,000

The maximum allowable cable length from the building entry point to the bonding block inside the building.

50 feet

"End Road Work" signs should be placed ____ feet beyond the end of the work zone.

500 feet

The FCC requires that coherent disturbances must be at least ___dB below the desired carrier level.

51dB

The reliability of "4 nines" would allow this much down time per customer per year.

52.42

Link-local Addresses always begin with the prefix "FE80::/10," then contain ____ bits of zeros, followed by the ____ bit Interface ID.

54 bits of zeros; 64-bit Interface ID

This is a standard for an Ethernet cable wiring.

568B

The interference threshold, in dB, for carrier-to beat ratios.

57

Beats generated in the cable system must be how much below the carrier level?

57dB

The theoretical thermal noise level of a perfect amplifier.

59.2 dBmV

Warning lines must be erected at minimum of _____ feet from the roof's edge.

6

The maximum length a warning line system can be erected from the roof's edge.

6 feet

Warning lines must be erected at minimum of _____ feet from the roof's edge.

6 feet

According to Comcast standards, it is the minimum depth when burying drop cable.

6 inches

Lace-up boot must measure at least this many inches high from the top of the heel.

6 inches

Recommended sag for drop cable.

6 inches per 50 feet

The maximum breaking strength of a 3/8 inch strand.

6,900 lbs.

Number of hours of standard definition programs that can be recorded in a Motorola 6412 DVR.

60 hours

Temporary road closures should not last longer than ____ minutes.

60 minutes

The input of a single amplifier with an 8 dB Noise Figure is connected to a 75-ohm carrier generator that adds no noise of its own. The generator is adjusted to deliver a +10 dBmV level to the amplifier. This is the C/N ratio at the output of the amplifier.

61 dB

These two modulation formats are used for the downstream cable modem data channel.

64 and 256 QAM

T1 data rate.

64 kbps

The three types of ILEC demarcation.

66 Block 2: NID 3: Screw Terminal block

Enter Question Here

66 block

According to a Comcast survey, what percentage of customers leave because of attitude?

68%

A service vehicle must carry at least this many safety cones.

7

How many channels are needed for 6.1 Surround Sound?

7 channels

This is the host static IP of a business class service account with a gateway IP of 70.23.47.87/30

70.23.47.86

The routable static IP of a Business Class service account with a Network IP of 70.23.47.90/30

70.23.47.89

The scan rate or lines scanned per frame in HDTV formats.

720 or 1080 lines

What HDTV format has 1720 x 1280 pixel resolution?

720p

The C/CTB distortion of 2 main amplifiers in cascade is 79 dB. Two line extenders in cascade also produce a C/CTB ratio of 79 dB. This will be the EOL C/CTB distortion when the 2 main amplifiers feed the line extender.

73dB

All cable television coaxial cable fitting and electronics are designed to have this nominal impedance.

75 Ohm's

All cable television coaxial cable, fittings and electronics are designed to have this nominal impedance.

75 ohms

The operator of a cable television system shall make these 2 types of file/documents available for inspection upon request by an authorized representative of the FCC.

76.1716 Subscriber Records & Public Inspection File

A group of data bits (byte) are composed of this many bits.

8 bits

Signal level when the power of 5 dBmV is doubled.

8 dBmV

256 QAM has ____ levels of amplitude and ____ bits of data per symbol with ____ symbols per quadrant.

8 levels, 8 bits, 64 symbols

______ flashes indicates the smoke alarm unit is becoming too sensitive.

8-9 flashes

Enter Question Here

8-port tap

Enter Question Here

8-port tap with value

The minimum bending radius for .500" Underground cable without armor (+/- 1/2 inch)

8.0 inches

Specification for wireless LAN's.

802.11

This is the standard set by the IEEE for wireless computer communication.

802.11 or WiFi

Four forms of the 802.11 standard for wireless networks.

802.11a, 802.11b, 802.11g, 802.11n

The local One-Call Center national phone number to be called before prior to excavating of any kind.

811

This is the proper depth of modulation percentage of a properly balanced video carrier.

87.5

The proper depth of modulation percentage of the properly balanced video carrier.

87.50%

Number of test points required by the FCC for every 45,000 customers.

9

A ____ degree phase shift provides maximum phase separation and, therefore, maximum delineation between the carrier signals.

90

New employees using a ladder in the field must successfully complete Ladder Handling qualification within this many calendar days from date of hire or before handling a ladder.

90

The D-ring bar on a ladder belt should be at a ____ degree angle with the long axis of the belt and should pivot freely.

90

New employees using a ladder in the field must successfully complete Ladder Handling qualification within this many calendar days from date of hire or before handling a ladder.

90 days

This refers to the action you should take whenever you're going to change lanes, pull out into traffic, or check side perimeters.

90 degree head check

The Ring Voltage in a telephone circuit.

90-100 VAC

Call screening does not allow you to block numbers beginning with these area codes

900 2: 500 3: 700 4: 976

These two telephone prefixes are commonly used by entertainment or informational services that can carry considerable pre-call minute charges.

900 / 976

Call screening does not allow you to block numbers beginning with these 4 area codes.

900, 500, 700, 976

What frequency range must a spectrum analyzer have in order to align satellite dishes?

950Mz - 1450MHz

Comcast's goal for network reliability.

99.99%

System with this many subscribers are not required to do POP testing as long as they have a high confidence level that their network can meet standards.

< 1,000 subscribers

It is the FCC technical standard related to hum.

< 3% of video carrier level

Name the device that allows a group of phone stations to access a common set of phone lines.

A Key System or a PBX

Several independent and industry analyst have been consistent in their conclusions that pay-per-channel regulation would be likely to hurt consumers by increasing prices, decreasing choice and reducing diversity in programming. This is called . . .

A La Carte

All fabric used for safety straps shall be capable of withstanding this type of test. Not less than 25,000 volts per foot "dry" for 3 minutes, without visible deterioration.

A.C. dielectric

This type of voltage moves through zero to a positive and a negative range.

A/C (Alternating Current)

Which brake type should you use a steady firm pressure when braking hard?

ABS Brakes

This technology prevents or distorts copies made over an analog connection between a source player and a DVD recorder, DVR, PC, or VCR.

ACP (Analog Copying & Piracy)

A type of high-definition plasma TV panel designed for optimum performance when displaying 1080i material.

ALiS

The three basic methods of modulation used in sending NTSC pictures.

AM 2: FM 3: PM

The three basic methods of modulation used in sending NTSC pictures.

AM, FM, and Phase Modulation

The best of the Golden Age of Hollywood - uncut, un-colorized, commercial free.

AMC (American Movie Classics)

Who adopted the IEEE 802.x standards?

ANSI (American National Standards Institute)

ANSI Standard for Laser.

ANSI Z-136

Safety glasses must meet this ANSI Standard.

ANSI Z87.1

Acts as a middle agent between the users and the kernel, to protect the kernel from a request that could damage it or the core services.

API (Application Program Interface)

On August 16, 2011, the services of a Health Assistant from this company are free to Comcast employees and their family and are here to be your single point of contact to help you navigate the entire health care process.

Accolade

Comcast customer expects ACTION. ACTION stands for this.

Accuracy; Courtesy; Timeliness; Information; Options; Neatness

At Charm City Cakes in Baltimore, Chef Duff & his team of artists try to meet the demands of creating up to 20 cakes a week, some of which take up to 29 hours to build.

Ace of Cakes

During the port activation task, this status in OrderPath means you can proceed to the verification call.

Active

Offering acknowledgement responses while a customer is speaking is _____.

Active Listening

Term for giving undivided attention to a speaker in a genuine effort to understand the speaker's point of view.

Active Listening

What 5 pieces of equipment will a customer receive with Skype on Xfinity service?

Adapter with power cord, HD camera, QWERTY Remote, 2 HDMI cords, and 1 USB cord

The ability of a cable system to remotely control the level of service a customer receives.

Addressable Services

Name the options under Personal Information in ESS.

Addresses 2: Bank Information 3: Personal Data 4: Tax Withholdings 5: View Your Statement of Pay 6: Employment Verification 7: W-2 Forms 8: W-2 Reconciliation

A ghosted image from adjacent channel superimposed onto the next channel floating right to left in the background.

Adjacent Channel Cross Mod

ATSC

Advance Television Systems Committee

AAC

Advanced Audio Coding

CDV feature that sends calls made to your home or virtual phone to up to 5 other numbers.

Advanced Call Forwarding

ACP

Advanced Convergent Platform

ATS

Advanced Technical Services

OSHA 29CFR 1926.453

Aerial Lift

As it relates to the CRAN, this stands for the term "AR."

Aggregation Router

A TV signal processor that has tunable input and output frequencies.

Agile Processor

The core CAE role you play when representing Comcast in a positive, professional, and ethical manner.

Ambassador

Comcast company name prior to 1969.

American Cable Systems

ASCII

American Standard Code for Information Interchange

Term for noise inside an amplifier that is added to the input signal.

Amp's NF

A repeater is far more advanced that an _____ because it takes a degraded digital signal, reconditions it for transport & sends it further down the communications wire.

Amplifier

Term used for maps that provide the layout of the system in a condensed form, typically show how active devices cascaded and how they are connected to the headend, hub, or node.

Amplifier Schematics or 'Tree' Maps

Three examples of Physical PVC's.

Analog Private Lines 2: DTE-DCE connections 3: Digital (dedicated) private line

Three examples of physical PVCs.

Analog Private lines 2: DTE-DCE connections 3: Digital (dedicated) private lines

Three examples of physical PVCs.

Analog Private lines, DTE-DCE connections and Digital (dedicated) private lines

An APC / UPC connector is defined as this.

Angle Polish Connector / Ultra Polish Connector

Name the seven seven layers of an OSI model.

Application 2: Presentation 3: Session 4: Transport 5: Network 6: Data Link 7: Physical

In ESS under the Career and Job overview this is where you can view or update existing performance management documents .

Appraisal Documents

Original name for what is now known as 'internet.'

Arpanet (1969)

This modem is the only approved modem for Multiple PRI service.

Arris 760

Grouding of all aerial & underground drops for residential service installations shall be done in accordance with the provisions of this article of the NEC 2008 edition.

Article 820

Clearance limits for our drop cables can be found in this NEC Code.

Article 820 of NEC (National Electric Code)

APT

Assisted Provisioning Tool

Communication that is not synchronized or kept in check with a clocking mechanism between communication devices.

Asynchronous Communication

The demarcation point between the company & customer's cabling & equipment is located here.

At the ground block

The overview tabs/options under CASPER sight.

At-a-Glance 2: Sales 3: Billing 4: Troubleshooting 5: Campaigns 6: Feedback

The overview tabs/options under CASPER sight.

At-a-Glance, Sales, Billing, Troubleshooting, Campaigns, Feedback

Difference between transmitted and received power resulting from the loss through equipment, lines, or other transmission devices.

Attenuation

This happens to the attenuation when the velocity of propagation increases.

Attenuation decreases

This amplifier component reduces signal level equally at all frequencies.

Attenuator

The typical transponder bandwidth allows carriage of these 4 types of signals.

Audio 2: Video 3: Audio subcarriers 4: Data

The typical transponder bandwidth allows carriage of these 4 types of signals.

Audio, Video, Audio subcarriers and Data

The Department of Labor, Occupational Safety and Health Administration, OSHA Regulation 1910.1200, Hazard Communication, was enacted on this date.

August 1, 1988

Tool that allows a CAE's to validate and adjust the headend on customer accounts.

Automated Headend Adjustments Tool

AHA

Automated Headend Adjustsments

AGC

Automatic Gain Control

ALS

Automatic Level & Slope Control

Similar to an AGC, maintains the proper tilt (caused by temperature change in a specified amount of coaxial cable) and output level despite changes in the inpout signals.

Automatic Level and Slope Control (ALS)

Four ways that EAS impacts your headend and customer viewing.

Automatic Operation 2: Redundancy 3: Effect 4: Language

Four ways that EAS impacts your headend and customer viewing.

Automatic Operation, Redundancy, Effect, and Language

APIPA

Automatic Private IP Addressing

This stands for APIPA.

Automatic Private IP Addressing

AHT

Average Handling Time

ASA

Average Speed of Answer

Tool used to determine inventory levels in local service centers.

BAM

Built-in software that contains the basic instructions (code) for the computer.

BIOS

Name of the software that contains the basic instructions required to control the monitor, keyboard and a number of other functions.

BIOS

The reflection of light in the direction opposite to that in which it was originally traveling.

Backscattering

This term refers to selecting proper pads & equalizers & adjusting AGC controls where used to provide correct input and output levels for amplifiers.

Balancing

This device preselects the input channel on a television demodulator?

Bandpass Filter

The term for the amount of data that can be transmitted in a certain period of time, aka 'speed.'

Bandwidth

A channel devoted to testual listing & video segments of programs available on other channels.

Barker Channel

Both analog and digital satellite receivers provide this output signal format.

Baseband

When the measure "Hard" key is pressed on a DSAM, what 3 "Soft" key choices appear?

Basic, Service, Spectrum

The 5 key strategies for a Solid Customer Experience.

Be a Comcast ambassador 2: Be compassionate 3: Show Dependability 4: Be Thorough 5: Educate the customer

This stands for BAMA.

Belair Accesspoint Management Application

Tool used to put the correct expansion compensation in feeder and express cable.

Bending Board

Guardrails should have a height between ___ and ____ feet.

Between 39" and 45"

This type of optical test is recommended to make sure the path meets loss specifications.

Bi-directional

Reality TV show in which a group of people live together in a large house, isolated from the outside world but continuously watched by television cameras.

Big Brother

Term used for following too close to where your view of a possible upcoming hazard is blocked by a large vehicle in front of you.

Bill Boarding

BOM

Bill of Materials

A number system in which the base is two, each number being expressed in powers or two by using only two digits, 0 & 1.

Binary

The fraction of bits received incorrectly, usually expressed as a negative power of ten.

Bit Error Rate

Term used for the list of email addresses & internet domains known to be spammers.

Blacklist

This fiber is considered to be the first fiber in a bundle.

Blue fiber, blue tube

BPU

Board of Public Utilities

CFR 1910.268 (g)(2)(i) - (ii) and 1926.959 outline standards for this safety equipment.

Body Belt / Safety Strap

A device equipped with F-81 splice connector used to connect the coax cable to the ground cable at the customer's premises.

Bond Block

This stands for BOOTP.

Bootstrap Protocol

BGP

Border Gateway Protocol

BGP

Border Gateway Protocol Routing

A quarterly national program that recognizes Comcast's top CAE's, Technicians, CSR's, Resource and Warehouse teams who consistently exceed their key performance goals, and take customer service to the next level all while living the Credo.

Bow Tie Award

BAM

Box Availability Matrix

In October 2006, this Comcaster became the youngest member fo Cable's Hall of Fame.

Brian Roberts

Name of the Chairman and CEO of Comcast.

Brian Roberts

You should avoid passing under these 4 conditions.

Bridge 2: Tunnel 3: Railroad crossing 4: A solid barrier line on your side of the center line

Name the main components of the Distribution System.

Bridger (distribution) 2: Amplifier 3: Line Extender 4: Coaxial Feeder Cable 5: Tap

Name the main components of the Distribution System.

Bridger (distribution) amplifier, Line extender, Coaxial Feeder cable, Tap

In Web-related instances, this term is used when referring to computer applications, such as Netscape or Internet Explorer, that are used to access the World wide Web.

Browser

Condition that occurs when the data presented to an application or service exceeds the storage space allocation that has been reserved in memory for that application or service.

Buffer Overflow

Defined as networked nodes interconnected Peer-Peer using a single open ended cable.

Bus topology

What is the C/N ratio at the output of a single amplifier with an NF of 7 dB and an input level of 10 dBmV?

C/N = L1 - (NF - 59.2) ; = 10 - 7 + 59.2 ; = 62.2 dB

This converter receives the 45-MHz, 64 QAM IF output signal from the IRT. It then up-converts the IF signal to 64 QAM RF for transmission to subscribers.

C6U Agile IF Up converter

This tool provides the means for automated provisioning of CHSI service.

CADM

Tier 1.5 help desk support who specializes in CDV order entry process.

CAG (Customer Advocacy Group)

Enter Question Here

CATV (sole ownership & use)

This type of cable is used in air ducts and plenums.

CATVP

Two CH's in the STD channel lineup are not at 6 MHz intervals from the other channels, & thus, don't produce beats that are within 30 KHz of the TV carrier.

CH's 5 & 6

In an mDTA, this port is used for direct PC connection to access the user interface - this port is currently disabled by Comcast.

CIP (Craft Interface port)

The Comcast Backbone Network is the source for many video sources. The name of the facility in Denver that originates the video signals.

CMC - Comcast Media Center

Names of both Comcast stock symbol tickers.

CMCSA, CMCSK

Part of the boot sequence that is used when the ROM-BIOS "wakes up."

CMOS

BPI's key management protocol runs between the ____ and the ____.

CMTS and CM (Cable Modem)

This Comcast Channel was launched on September 3, 1996.

CN8

These types of distortions are caused when two or more carriers encounter a non-linear device, such as a loose connection where oxidation has occurred.

CPD

Term for hardware devices in subscriber households with connectivity to the Navigation Platform.

CPE (Customer Premise Equipment)

This network infrastructure is used for regional IP traffic.

CRAN

The network architecture that is based on a single common insfrastructure in which all services are delivered via IP over a consistent transport & routing architecture.

CRAN (Converged Regional Area Network)

The three major techniques for media access control.

CSMA/CD (Carrier Sense Multiple Access with Collision Detection), token bus and token ring

Similar to CTB, it is a combination of the amplitude and the logarithmic sum of the number of beats that fall in a channel that determines the level of interference.

CSO (Composite Second Order)

Third party vendor which manufactures and supports the GEN3 and performs off-network STB staging.

CTDI (Communications Test Design, Inc.)

Database that contains the Rate Center, the Local Ring Number, the applicable switch, and the voicemail access number.

CTNA (Comcast Telephone Number Administration)

This measures the number of packets with errors that are not correctable. It is displayed in scientific notation.

CWER (Code Word Error Rate)

This device allow customers to view digital cable service, including HDTV programming, without the use of a Set Top Box.

Cable Card

This tool is primarily used to identify a single line in a bundle of cables.

Cable Line Toner

C-Span stands for this.

Cable Satellite Public Affairs Network

CSG

Cable Services Group

This industry, which nurtured the domestic satellite system and laid the groundwork for the information highway, was created with no government subsidy, relying on the American tradition of freedom and enterprise.

Cable TV Industry

A plug-in device that lowers RF levels that are too hot to an acceptable level for amplification.

Cable simulator

Name the Regions within the West Division.

California 2: Houston 3: Mile High 4: Mountain 5: OR/SW Wash 6: Twin Cities 7: Washington

Term describing a company's earnings before non-cash expenses & used to asses financial performance.

Cash Flow

This type of video display technology creates pictures by shooting an electronic beam at a phosphor coated glass screen.

Cathode Ray Tube (CRT)

This type of video display technology creates pictures by shooting an electronic beam at a phosphorcoated glass screen.

Cathode Ray Tube (CRT)

In order to support sanitized routing, the backbone may be logically or physically split into these two routing realms.

Cbone - Comcast Private Backbone 2: I-bone - Second Logical Backbone

What is a standard XFINITY HOME SECURITY feature not typically offered by home security companies?

Cellular Backup

The four basic parts of Coaxial Cable.

Center Conductor, Dielectric, Shield, Jacket

The three network server network architectures for implementing VOD service.

Centralized, Distributed, and Hybrid

Name the three server network architechtures for implementing VOD service.

Centralized, Distributed, and Hybrid Architechtures

Deletes an unused channel for the insertion of a local feed.

Channel Deletion Filter

The configuration file provides this and all other configurable parameters to the mDTA.

Channel Line-up

Term for using your cones to form a channel around your vehicle to funnel other traffic around you.

Channelization

A device that electronically generates letters and numbers that can be displayed on a television screen.

Character Generator

Mathematical sums based on the content of the data.

Checksums

Identify the funstion of each of the four pins within a standard S-video connector.

Chrominance 2: Luminance 3: Ground and Ground

Identify the function of each of the four pins within a standard S-video connector.

Chrominance, Luminance, Ground and Ground

This award is a special way of recognizing the efforts of employees who are bringing Dream Big to life everyday; employees who power the dream by going above and beyond to live the Credo, while improving our company and customer experience.

Circle of Success

This program recognizes Comcasters who exemplify the Credo & its touchstones, perform above & beyond their job responsibilities to improve the customer experience.

Circle of Success Program

The manufacturer of the softswitch equipment used in our Region.

Cisco

You should use this to prep hadrline cable.

Citrus based solvent

Name the five laser classifications.

Class 1 2: Class 2/2A 3: Class 3A 4: Class 3B 5: Class 4

Five laser classifications.

Class 1, Class 2/2A, Class 3A, Class 3B, Class 4

Name the five classes of IP addresses.

Classes A through E

Name 3 features included in business class internet.

Cloud Services by Microsoft; Microsoft Outlook; Windows SharePoint; Advanced Security with Norton Business Suite; Website and site-builder tool.

This interference is caused by the carrier of one channel operating in the space of another channel.

Co-channel

Component that is the largest producers of attenuation in a cable network.

Coaxial Cable

A device of software that enables compression and/or decompression of digital video.

Codec

Before you install CHSI, the customer must perform this (to check that the peripherals are working).

Cold Boot

CCG

Comcast Customer Guarantee

CIFA

Comcast Integrated Financial Application

A business unit of Comcast Cable that focuses on creating & operating online & mobile properties, such as Xfinity TV.com & Comcast.net, that make the world more entertaining for Comcast customers.

Comcast Interactive Media

Comcast employees' resource for reporting concerns about workplace and business ethics issues.

Comcast Listens

The advertising sales division of Comcast Cable, helps put the power of cable to use for local, regional and national advertisers through advanced technologies and innovative products that reach audiences in the most effective and efficient ways.

Comcast Spotlight

A business unit of Comcast Cable, which owns two professional sports teams, the Philadelphia 76er's NBA basketball team & Philadelphia Flyers NHL hockey team & through Global Spectrum, manages other facilities for sporting events, concerts & other events.

Comcast-Spectator

Any employee driving a vehicle with a GVWR/GCWR of 26,001 pounds or greater needs to have this type of license to be a legal driver.

Commercial Driver's License

CPD

Common Path Distortion

What signal impairment is caused by oxidation?

Common Path Distortion

These two words make up our company name.

Communications & Broadcast

CALEA

Communications Assistance for Law Enforcement Act

Demonstrating empathy through voice tone and word choice is part of this core CAE role.

Communicator/Listener

When cable was born, this represented the acronym CATV.

Community Antenna Television

An online tool that lets you compare competitor's offers or promotions side-byside against our own.

Competitive EDGE Tool

CMOS

Complimentary Metal-Oxide Semiconductor

A type of video connection that uses standard RCA plugs & jacks and carries both luminance and chrominance information.

Composite Video

Enter Question Here

Compression Tool

The actual name of the user interface for the Comcast billing system that obtains data from DST and CSG.

Comtrac

What page in the IP Gateway do you access to locally backup and/or locally restore the router settings?

Configuration Tools

The term for the following environment: Limited opening for entry/exit, unfavorable natural ventilation, not designed for continuous worker occupancy.

Confined Space

This diagram is a graphic depiction of the four phase states of a Quadrature Phase Shift Key signal.

Constellation diagram

A channel sharing process where endpoints listen for an opportunity to transmit when no other modem is transmitting.

Contention

Splicing should take place in this type of environment to ensure the highest quality splices.

Controlled

What firmware supports the iCamera?

Converge sustems running Grenada SU1 or later.

CRAN

Converged Regional Area Network

This material is used for the center conductor of a CATV drop cable.

Copper-clad steel

Three "C's" of fiber optic cable.

Core, Clad, Coding

Types of LoQ Requests

Creation Request 2: Change Request 3: Break/Fix Request 4: Code Request

This helps us continue to dream big by sharing your thoughts about Comcast, your job & how the company rates as a great place to work.

CredoSpeak

The angle at which light undergoes total internal reflection.

Critical Angle

Impairment that manifests itself as a vertical bar, & ghost images sweeping through the back of the affected CH.

Cross Modulation (XMOD)

XAP

Cross Platform Application Protocol

CADM

Customer Account Database Manager

CAE

Customer Account Executive

This stands for CAG.

Customer Advocacy Group

CPU

Customer Premise Unit

This stands for CPNI.

Customer Proprietary Network Information

CSNHE

Customer Service New Hire Experience

This error detection method injects redundant information into the data stream to detect errors in transmission.

Cyclic Redundancy

CRC

Cyclic Redundancy Check

Name the three CMTS provisioning protocols.

DHCP, TOD, TFTP

Also referred to as "stateful auto-configuration," this server provides addresses and information to requestors after receiving a client "SOLICIT."

DHCPv6

"Libraries" containing software code that performs common functions.

DLL (Dynamic Link Library)

This feature allows one IP address to be placed in between the firewall and the Internet, so that the firewall does not restrict traffic to it.

DMZ (Demilitarized Zone)

This feature is commonly used for gaming & videoconferencing - applications that will not function through NAT. Also allows a selected computer to bypass the firewall features of the gateway & permits unrestricted access from the Internet to the computer.

DMZ (Demilitarized Zone)

Federal & state statutes give this agency broad authority to inspect vehicle & facility records.

DOT (Department of Transportation)

Enter Question Here

DVI

This award recognizes frontline supervisors. The nominee works with their frontline team to overcome challenges, identify issues and develop solutions, motivate and inspire employees.

Dan Aaron Leadership Award

This individual, along with Ralph Roberts and Julian Brodsky, were the original founders of Comcast.

Daniel Aaron

DES

Data Encryption Standard

This layer of the OSI model is divided into 2 layers: the MAC layer and the LLC layer.

Data Link

In a CRT, the term for the set of magnetic coils point the election beam to the front surface of the CRT.

Deflection Yolk

If you cross a state line in a vehicle that is >10,000 lbs, you're subject to all the rules and regulations governed by this organization.

Department of Transportation (DOT)

For Windows XP, these are two areas to look at for troubleshooting network adapter problems.

Device Manager and System Information

This type of channel is not included in FCC POP testing.

Digital

The process of removing redundancies in digital data to reduce the amount that must be stored or transmitted.

Digital Compression

The techniques used to remove static video information from a 6MHz channel in order to make room for other channels.

Digital Compression

DCT

Digital Converter Terminal

DTCP

Digital Transmission Content Protection

What is the technique used to remove static video information from a 6MHz channel in order to make room for the other channels?

Digital compression

Name two T1 applications.

Digitized voice signals and data transmissions.

These separate the downstream from the upstream in the cable plant.

Diplex Filters

Another name for a "dictionary attack" by a spammer.

Direct Harvest

Once the satellite receiving antenna is pointed at a satellite, a spectrum analyzer capable of tuning in the 950 to 1450 MHz range can be used to fine-tune ________ and _______ for the best carrier-to-noise or signal-to-noise ratio.

Dish alignment & feedhorn position

DCA

Disposition (Disposal) of Company Assets

Term used for calling feature that allows different phone numbers to reach the same phone line with different ring patterns.

Distinctive Ring

We will respect and reflect the customers, communities, and cultures we serve.

Diversity

DDL

Dolby Digital Live

A Web hosting feature that allows you to automatically send Web visitors from one or more of your domain names to your primary website.

Domain Pointer

Three types of calls placed with CDV.

Domestic, International, Operator Assisted

Three types of Dogs that may harm a technician.

Dominant, Prey, Fear/Defense

DHCP

Dynamic Host Configuration Protocol

This device is used to measure the pulling tension to cables.

Dynamometer

This test equipment is used to measure the pulling tension applied to cables.

Dynamometer

Comcast partnered with Disney to acquire 40% in these two networks in 1997.

E! Entertainment & Style Network

Name three channels which Comcast owns and operates.

E!, G4, SportsNet, Style Network, Golf Channel, Versus, PBS Kids Sprout, TV One

Term for Comcast Ethernet service which allows you to connect multiple locations together while maintaining management simplicity of big LAN and maintaining bandwidth control for your application.

E-LAN

A program that the government have in place for schools to upgrade their networks and qualify for up to 90% discount.

E-Rate

Basic EAS equipment.

EAS Receiver/Decoder/Event Logger 2: Switching Equipment 3: Video Overlay Equipment (optional)

This type of Digital Video Format has the same resolution as an analog TV, 480 x 640 or 480 x 720 pixels with progressive scanning.

EDTV

Comcast transmits signals to subscribers on frequencies in conformance with this channel allocation plan.

EIA Channel Plan (3-20)

Internal knowledge management solution replacing CASPER.

EINSTEIN

The operations system responsible for configuring and managing a CMTS.

EMS (Element Management System)

Tool that provides agents with a single web-based application to effectively escalate issues to back-office technical support staff, such as CommOps & Dispatch, Tech Ops, XOC (Excellence Operations Centers), Billing, West Division Client Services, TechCentral and/or Support Central for enhanced customer resolutions.

EROne Tool

This system is used to check and verify FOC information.

ETS

The mathematical formula for EVM (Error Vector Magnitude).

EVM = (average error magnitude / average symbol magnitude) x 100%

During the RF Level Verification task, what button is accessed in VSM in order to check the CWER levels?

EXTENDED CM DATA

Term for transfering a new customer's existing email information to Comcast Mail.

Easy Change

This term is used to describe our signal escaping.

Egress

This potential personnel hazard exists when troubleshooting hum.

Electrical Shock

This Silver Satin cable configuration is used when connecting the eMTA into the front side of a wall plate.

Electrically Straight

Unlike coaxial cable, optical fibers are immune to this.

Electromagnetic interference

This system was the predecessor to the Emergency Alert System.

Emergency Broadcast System

We will invest in our people because our company can only be as strong as the people who work here.

Employee Focus

Comcast Touchtones

Employee Focus, Ethics, Diversity, Enthusiasm, Quality, Flexibility & Respect

Comcast Touchstones

Employee Focus, Ethics, Diversity, Enthusiasm, Quality, Flexibility, & Respect

ESP

Encapsulating Security Payload

EIDE

Enhanced Integrated Drive Electronics

Enter Question Here

Enter Answer Here

This type of adaptor allows you to hook-up a cable modem without a Network Card installed.

Enter Answer Here

ETS

Enterprise Telephone System

ESPN

Entertainment & Sports Programming Network

We will work with an unbridled passion for our customers and for our business.

Enthusiasm

We will work with unbridled passion for our business.

Enthusiasm

According to our customer service module, these are the 4 barriers fo the listening process.

Environmental 2: Physical 3: Style 4: Personal

What are the 4 barriers in the listening process?

Environmental, Physical, Style, Personal

According to our customer service module, these are the 4 barriers of the listening process.

Environmental, Physical, Style, and Personal

A plug in device which attenuates signals differently at all frequencies (used to compensate for the tilt of the cable).

Equalizer

Enter Question Here

Equalizer

Plug-in component that goes in Line Amplifiers, & compensates for the coax's uneven attenuation with respect to frequencies.

Equalizer

This amplifier component is used to compensate for unequal signal level attenuation of coax cable.

Equalizer

This material is used for doping fiber amplifiers in the 1550 nm band.

Erbium

The _________ Hub provides the interconnection point of the network equipment. It provides a communications gateway for devices in the HE.

Ethernet

Four solutions of enterprise ethernet services.

Ethernet Dedicated Internet 2: Ethernet Network Service 3: Ethernet Private Line 4: Ethernet Virtual Private Line

Four solutions of enterprise ethernet services.

Ethernet Dedicated Internet ;Ethernet Network Service; Ethernet Private Line; Ethernet Virtual Private Line

This stands for EVC.

Ethernet Virtual Connection

Where is Manchester Encoding commonly found?

Ethernet and Token Ring LANs.

We will always act with the highest standards of honesty, fairness, and integrity.

Ethics

We will be true to the highest standards of honesty, fairness & integrity.

Ethics

Comcast Touchstones

Ethics 2: Quality 3: Flexibility 4: Diversity 5: Employee Focus 6: Enthusiasm 7: Respect

Comcast Touchstones

Ethics, Quality, Flexibility, Diversity, Employee Focus, Enthusiasm, Respect

Comcast Touchstones

Ethics, Wuality, Flexibility, Diversity, Emplyee Focus, Enthusiasm, Respect

How often should the systems designated "FCC Leader" be checking the systems FCC public files to insure they are complete and current?

Every month

Three steps of Customer Education.

Explain, Demonstrate, Practice

What are the 3 main ways that a CommTech can help a customer understand our products and services?

Explain, Demonstrate, Practice

This provides signals to amplifiers with no taps in between.

Express Feeder

EBCDIC

Extended Binary Coded Decimal Interchange Code

EGP

Exterior Gateway Protocol

PPE used when drilling.

Eye Protection

Name three agencies that make the EAS work.

FC, NWS & FEMA

The FCC form used to monitor CLI performance.

FCC Form 320

This is defined as solving the customer's issues on a single inbound call without the need for any additional calls.

FCR - First Call Resolution

A method where additional data bits are added to the digital video bit stream to help identify and correct any errors that may be caused by the transmission system.

FEC (Forward Error Correction)

This is what you do before you reach the top of the ladder.

FVD Test

When replacing batteries in a Power Supply, these 3 pieces of PPE are required.

Face Shield, Acid Resistant Gloves, Acid Resistant Apron

The number 1 cause of accidental death in the construction industry.

Falls

This tier includes 16 family-friendly programming networks with primarily G-rated content, which customers receive in addition to local/national broadcast channels.

Family Tier

Four features of business class teleworkers.

Fast Speeds 2: Web Based Interface 3: Flexible Billing Options 4: Business Class Support

Four features of buisness class teleworkers?

Fast Speeds; Web Based Interface ; Flexible Billing Options; Business Class Support

A plastic protective sleeve that fits over the drop cable and inserts into the exterior entry hole.

Feed-through bushing

Two items used to weatherproof an outlet.

Feed-through bushing & RTV Silicone Compound

Used like a snap connector, but a twist lock feature much like a BNC RF connector.

Ferruled Connector

FDDI

Fiber Distributed Data Interface

FDDI

Fiber Distributed Interface

The optical link portion of a HFC system is composed of these main parts.

Fiber Optic Cable 2: Optical Transmitter 3: Optical Receiver

It takes two of these to create one full frame of video on a TV screen.

Field

Comcast has implemented this program to provide the opportunities for observing safety performance, give regular feedback, and intervene to create an improved safety culture.

Field Safety Observation (FSO)

When configuring the network during a new online installation, these 2 options should always be turned off.

File Sharing & Print Sharing

The protocol used on the Internet for sending files.

File Transfer Protocol

If it becomes over-saturated, this device may accidentally allow RF into a power supply.

Filter capacitor/power passing choke

A standard of digital transmission between external peripherals, including customer audio & video devices. Based on a design by Apple Computer.

Firewire

On devices such a cameras, phones, or MP3 players, your documents, photos, songs, etc. are still there when you power back up because they contain ________ Memory.

Flash

This type of TV provides the worst viewing angle.

Flat Screen

We will maintain our ability to adapt to an ever-changing world.

Flexibility

It is a characteristic of all Underground Coaxial Cable that prevents moisture migration.

Flooding Compound or Gel

These two methods are used to collect data for the CLI report.

Flyover & Ground-Based Detection

This device is usually selected for low noise figure. It amplifies forward signals passing through the trunk and distribution lines.

Forward Amplifier Module

This stands for FEC.

Forward Error Correction

The ladder should be long enough so that the work can be done at least this many rungs from the top.

Four

Cycles / Second

Frequency

The way the conventional cable system is able to transport multiple programs on a single cable.

Frequency Division Multiplexing

These types of reflections are caused by the changes in the refractive index of the fiber and are usually caused by reflections from splices, couplings, and fiber ends.

Fresnel

These two factors can affect your vehicle's probability of skidding.

Friction and traction

If possible, avoid routing exterior cable on this side of the house.

Front or street side.

Three types of skids.

Front wheel, Rear wheel, All wheel

Classifications of the speakers in a 7.1 surround sound setup.

Front-Left, Center, Front-Right, Left Surround, Right Surround, Left-Rear Surround, Right-Rear Surround, & LFE (Sub)

Two types of cold related emergencies that can become both life and limb threatening.

Frostbite & Hypothermia

FQDN

Fully Qualifies Domain Name

Unlike the forward signals that are distributed throughout the network, problems in the return path are additive (they become stronger as more interferences are added to the return path signals) due to this.

Funneling Effect

These amplifier components are typically used to control the direction of AC power.

Fuses or Power Disposition Plugs

This detects ground faults and interrupts the flow of electric current.

GFCI

Long alpha-numeric string produced at random as a temporary username for newly created accounts.

GUID (Generic User ID)

Term for an entrance and exit into a communications network and an electronic repeater device that intercepts & steers electrical signals from one network to another.

Gateway

These are being used in Comcast's VoIP applications to bridge the gap between the PSTN and the Cable network.

Gateways

Underground drop splices require which one of the following safeguards?

Gel enclosure

Name 4 out of the 10 Comcast entities.

Golf Channel, E!, Versus, G4, Comcast SportsNet, Comcast Spectator, Comcast Sports Southeast, PA 76ers, Phantoms Hockey, PA Flyers

Comcast desktop application used by Comcast call center agents that provides a single interface to all customer troubleshooting tools.

Grand Slam

GUI

Graphical User Interface

GVWR

Gross Vehicle Weight Rating

A metal rod driven into the ground to which the ground wire is attached.

Ground Rod

The safety device attached to the bottom portion of an anchor guy exposed to traffic.

Guy Guard

This popular channel was the first to deliver only movies via satellite.

HBO

HDMI, DVI and S-Video have this many pins.

HDMI (19), DVI (24), S-Video (4)

What HDTV format has 1080 x 1920 pixel resolution and uses interlaced scanning?

HDTV - 1080i

This HDVT format has 1080 x 1920 pixel resolution and uses progressive scanning.

HDTV - 1080p

In 2001 Comcast launched these two popular Digital Cable services.

HDTV service & ON DEMAND service

This channel is a cable-television network operating in the US, broadcasts a variety of home and garden improvement, maintenance, renovation, craft and remodeling shows.

HGTV - Home and Garden Television

A minus 3dB change in signal level is equal to this much change in carrier power.

Half the power

A systematic method of identifying and evaluating workplace hazards and the precautions needed to protect employees from those hazards.

Hazard Recognition & Assesment

This OSHA standard requires Comcast to train all employees in the use of applicable hazardous chemicals.

Hazardous Communication Standard, Hazcom or 1910.1200

This stands for HMBP.

Hazardous Material Business Plan

A master facility for receiving television signals for processing & distribution over a cable television system.

Headend

Term used for "The Brain" of the system; receives and processes signal from various sources prior to transportation & distribution over the network.

Headend

Name the types in industries that would benefit enterprise services.

Healthcare 2: Education 3: Government 4: Retail 5: Financial Services 6: Professional Services 7: Manufacturing 8: Hospitality

Name 3 of 7 industries that would benefit enterprise services?

Healthcare; Education; Government; Retail; Financial Services; Professional Services; Manufacturing; Hospitality

This occurs when blood flow to the skin increases, causing blood flow to vital organs to decrease.

Heat Exhaustion

Hot, red skin; changes in consciousness; weak pulse and rapid, shallow breathing are all signs this condition.

Heat Stroke

The international unit for frequency.

Hertz

HDCP

High-bandwidth Digital Content Protection

The functions of these control buttons on the touchscreen security panel cannot be changed.

Home Button 2: Quickarm Button 3: Emergency Alarm Button

The adapter that allows a customer to use their electrical system as a transmission path for the home network.

Home Plug

The term used when individual cables are installed between the outlet and the lockbox for each outlet.

Home Run

Term we use to describe how many service addresses would actually be connected and represent potential customers, not actual customers.

Homes Passed

This term describes how many service addresses would actually be connected & represents potential customers, not actual customers.

Homes Passed

Term for the highest energy content of any of the video components within a TV channel.

Horizontal Sync Pulse

The unique name by which a computer is known on a network, used to identify it in electronic mail, Usernet news, or other forms of electronic information interchange.

Hostname

When installing a mid-span drop, this end of the span is always attached last.

House side

In November 2005, you are able to view this radio personality's shows on Comcast On Demand.

Howard Stern

A centralized warehouse receives new stock and returned stock from spokes, performs CPE staging, testing, clean & screen, packaging and basic repairs.

Hub

An MPEG video is a sequence of these three kinds of encoded pictures.

I - Intra coded 2: P - Predictive 3: B - Bi-directional

Which picture type in an MPEG form has the most data.

I picture

An MPEG video is a sequence of these 3 kinds of encoded pictures.

I pictures, P pictures, & B pictures

The name for the odd numbered pins on the left hand side of a 66 block.

ILEC Tip

Generic term meaning all forms of telephony or telephone such as transmissions over an IP Based network.

IP Telephony

What pieces of customer information do you need to activate CADM?

IP address and customer account number

Four devices used to make outgoing calls with Xfinity Voice 2go.

IPhone, I pad, IPod touch, or Android smartphone

The connection/adaptor that allows the DTA to be placed behind the TV which will allow the remote to communicate.

IR Blaster

Hardware connections that allow devices in a computer to send messages to the microprocessor.

IRQ (Interrupt Request Line)

Description of troubleshooting use cases, including symptoms, troubleshooting steps, escalation paths / tiered support, etc. Troubleshooting use cases should be structured in the following sequence:

Identify Symptoms, Isolate, Fix, Verify Resolved

Like in-line equalizers, this device is sometimes installed in the distribution cable where low value taps are used. It also contains diplex filters but allows attenuator pads to be installed in the return portion of the spectrum.

In-Line Conditioner

This can be used to determine the elevation angle required to see the satellite prior to starting a permanent installation.

Inclinometer

ILEC

Incumbent Local Exchange Carrier

Five types of remote controls.

Infrared Remotes 2: RF Remotes 3: Universal Remotes 4: Programmable Remotes 5: Two-way Remotes

Five types of remote control.

Infrared Remotes, RF Remotes, Universal Remotes, Programmable Remotes, Two-way Remotes

Five types of remote controls.

Infrared Remotes, RF Remotes, Universal Remotes, Programmable Remotes, Two-way Remotes

Comcast's IPv6 Address space is divided into these three level categories.

Infrastructure Services 2: Infrastructure Delivery 3: Customer Edge

With a DSAM, what measuring mode do you use to inspect for ingress on frequencies from 88 to 108 MHz?

Ingress Resistance

The formula for C/N.

Input + 59.2 - NF

IEEE

Institute of Electrical & Electronic's Engineers

IEEE

Institute of Electrical & Electronics Engineers

This respected magazine ranked Brian Roberts as one of America's Best CEO's

Institutional Investor

IRT

Integrated Receiver Transcoder

What type of cable is used from the ground block to the customer's equipment?

Interior Cable

Television Scanning method.

Interlaced

I S O

International Organization for Standardization

ISO

International Organization for Standardization

This task is applicable only if the customer ordered Comcast High-Speed Internet (CHSI).

Internet Activation

Name of the low cost internet program Comcast makes available to low income families.

Internet Essentials

IGMP

Internet Group Management Protocol

IMAP4

Internet Mail/Message Access Protocol Version 4

IMAP

Internet Message Access Protocol

IP

Internet Protocol

When does the XFINITY WiFi Access Pass begin and expire?

It begins once your order has been processed and you see a screen confirming your purchase. Expires after 1 hour, 24 hours, or 1 week, depending on which Access Pass was purchased.

Piece of hardware used to attach drop cable to a pole.

J-Hook or Drive Hook

According to the FCC, this was the date all broadcasters must broadcast digital programming only.

January 1, 2007

A condition caused by packets not being received in the correct order, or the packets taking too long to arrive at their location.

Jitter

The January 2004 edition of Institutional Investor named these two Comcast co-CFOs as the Best in America.

John Alchin and Lawrence Smith

Person recognized by the U.S. Congress and the National Cable Television Association as having invented cable TV in the spring of 1948.

John Walson

Installing cable in the same trench as power or phone.

Joint Trench(ing)

Besides Ralph Roberts & Daniel Aaron, he is the third founder of Comcast.

Julian Brodsky

Three founders of Comcast Corporation.

Julian Brodsky, Ralph Roberts, Dan Aaron

The name of the distortion that is produced in an image when it is displayed on a surface not directly perpendicular to the projector.

Keystone

The formula for determining the length of the taper for speeds greater that 45 MPH.

L = WS

This type of TV display that is susceptible to motion smear.

LCD

With this technology, light is projected through a condensing lens, concentrating it into a small beam which is split into 3 separate beams of red, green, & blue light by Dichronic mirrors.

LCoS

During FOC Verification, what tab in ETS is accessed in order to review the FOC information?

LSR Info tab

The first city to issue a CATV franchise.

Lansford, PA

LASER

Laser Amplication Stimulated by Emission of Radiation

The default password for the customer's CDV voice mail.

Last four digits of customer's phone number

Term for the network transmission diffulty caused by excessive delay between when a digital voice packet is transmitted and when it is received.

Latency

The delay between transmission of information and its arrival.

Latency

This side of a 66 punch down block is the telephone input.

Left Side

An LoQ (Line of Questions) that has been nationally launched for more than 30 days.

Legacy LoQ

The Comcast & Dept. of Transportation formula determining the taper & number of cones necessary on a roadway speed of 41 mph or greater.

Length of taper = the lane width times the speed limit (L=WxS)

Term used for minimum telephone service to assure a contact in case of an emergency.

Lifeline

This network's commitment aims to improve the lives of girls, women & their families through education, awareness & legislation.

Lifetime TV

LDAP

Lightweight Directory Access Protocol

This defines the start and end times of data bits.

Line Coding

Enter Question Here

Line Extender

This stands for LoQ.

Line of Questions

A more recent video display technology, this differs from DLP and LCD, in that it is both reflective and transmissive.

Liquid Crystal on Silicon (LCOS)

This is the agreement that permits a cable company to do business in a community.

Local Franchise Agreement

LPO

Local Purchase ORder

LPO

Local Purchase Order

The two ways fusion splicers use to line up the fiber ends.

Local injection and Detection (LID) and Profile Alignment

Enter Question Here

Lock Box

This type of terminator (with internal 75-ohm resistors) must be installed during a service disconnect to terminate the output of ground block in the serivce disruption enclosure on the side of the house, or to terminate all unused tap ports.

Locking Terminators

LLC

Logical Link Control

This type of IP address allows a computer to establish/validate its IP stack.

Loopback IP Address

Any cable outlet route from the origination point to a TV with no equipment in between cannot be considered a _________.

Looped outlet or loop through

Enter Question Here

Loose Tube

Fibers are contained in this plastic tube much larger than the optical fibers.

Loose Tube

The two most popular fiber cable configurations used in North America.

Loose tube & Central tube

While some early C-band receivers were tuned to the downlink frequencies, This expensive type of cable was used to bring a useable level of signal from the dish to the receiver in the headend building.

Low loss Heliax

What does LFL stand for?

Lower Flammable Limit

The unit of measure for light output of a projector.

Lumen

The black & white (Y) portion of a composite, Y/C, or Y/Pb/Pr video signal.

Luminance

BPI provides basic protection of service, ensuring that a CM, uniquely identified by its ____ address, can obtain keying material for services only it is authorized to access.

MAC

Term for a unique number stored in the specific hardware used in a network.

MAC (Media Access Control) address

The layer in a DOCSIS cable modem that supports timing, synchronization and bandwidth allocation to cable modems at the control of the CMTS.

MAC Layer

These measurements are useful for early detection of non-transient impairments, as opposed to BER measurements, which you use to test for transient impairments.

MER (Modulation Error Ratio)

This standard is used to encode audio and video data.

MPEG

The three different MPEG applications.

MPEG 1 2: MPEG 2 3: MPEG 4

The main difference between MPEG and other codecs.

MPEG files are much smaller than other codec files for the same quality.

Compression method used for VOD.

MPEG-2

An initiative that integrates Layer 2 information about network links (bandwidth, latency, utilization) into Layer 3 within a particular autonomous system to simplify and improve IP packet exchange.

MPLS (Multiprotocol Label Switching)

During the automated phone activation task, what information is entered into NPS.

MTA MAC and the CM MAC

USMIC CEHCIO

MUSIC CHOICE

The minimum operating system requirement for installing CHSI on a Macintosh.

Macintosh OS 10.4

The Cable Positioner gets its layman term from its mystical ability to uniformly position cable for lashing.

Magic Box

A simple card you can give to a customer you meet outside of work who is having a problem with their Comcast service - and help them on the spot.

Make it Right Card

Name for coding method of synchronizing data transfer.

Manchester Coding

This stands for MUTCD.

Manual on Uniform Traffic Control Devices

This is where you can find the manufacturer's information, first aid procedures, flash point & list of active ingredients of a particular work place chemical.

Material Data Safety Sheet (MSDS) or by calling the 3E Company

The BTSC system uses this equation to create sum and difference - versions of the two audio channels.

Matrix of L+R and L-R

An exponent of 10 to the 6th power is equal to the ______ prefix.

Mega

In 1997, this company made a strategic investment of $1 billion in Comcast.

Microsoft

The unit of measurement for a Signal Leakage Detector.

Microvolts per meter or dBuV

Band that we monitor signal leakage on.

Mid Band

Which two vehicle accessories should be addressed before lowering a ladder with a Sidewing rack?

Mirror & Antenna

MER

Modulation Error Ratio

Three basic types of audio quality.

Mono, Stereo, Surround

Two types of antennas we use for monitoring and fixing leaks.

Monopole & Dipole

MPAA

Motion Picture Advisory Association

This phenomenon results from an image appearing too quickly & becoming progressively blurred as a result.

Motion Smear

Which set-top boxes support Concurrent's "Vivid" platform?

Motorola and Scientific Atlanta

A tool used to determine if a customer is eligible to take equipment with them when moving from state to state within the footprint.

Move Equipment Tool

MET

Move Equipment Tool

Many applications can function using IPv4 or IPv6 and operate easily in this type of environment.

Multil-protocol environment (HTTP, FTP, SNMP, etc.)

MoCA

Multimedia over Coax Alliance

MDTA

Multiple Digital to Analog

This is the process of putting several different channels onto one carrier.

Multiplexing

MPLS

Multiprotocol Label Switching

Term used to describe the feature that provides digital audio music channels to Xfinity TV customers.

Music Choice

A policy, developed by the FCC in the 1960s and codified by Congress in 1992, requiring cable systems to carry the analog signal of a local television station if that broadcaster so chooses. The Supreme Court voted 5-4 in 1997 to uphold this policy for analog broadcast television signals.

Must Carry

What is managed hard drive connected to a LAN that can be accessible by anyone on the internet?

NAS (Network Attached Storage)

Name of the subscription basketball package that includes out-of-market games and is designed for NBA fans that want to see more than just the games played by the local team.

NBA League Pass

Comcast's response to Direct TV's NFL Sunday Ticket.

NFL On Demand or NFL Channel

A circuit board installed in the computer that provides connection to a network.

NIC

Another name for NOC.

NMC (Network Management Center)

Using these "trick play" buttons on the remote will cause this DVR error.

NPLY

This measures activity levels in the unused portion of a multi-channel system when there is random activity in the active channels.

NPR (Noise Power Ratio)

NTLDR

NT Loader

nm

Nanometer

Routing selected channels or programming to a targeted audience within a broad customer base.

Narrowcasting

NASR

National Activation Security & Repair

NASA

National Aeronautics and Space Administration

NCTA

National Cable Television Association

NEC

National Electrical Code

The organization that sets the standards for cable television grounding and bonding at the customer premises.

National Fire Protection Agency

This stands for NIOSH.

National Institute of Occupational Safety and Health

NTSI

National Training Systems Institute

The highest resolution signal that a display device (TV or monitor) can accept.

Native Resolution

This is a key factor in IPv6 for address auto configuration, host location and more. It uses certain ICMPv6 messages to achieve this.

Neighbor Discovery

In a two- tiered model, carriers would be able to charge carriers of Web sites a premium fee for priority placement and faster speed access their pipes. This is the name of the proposed legislation that addresses this concept.

Net Neutrality

Four types of IP addresses contained in a subnetwork.

Network 2: Routable 3: Gateway 4: Broadcast

Data flowing to and from the Internet and to computers on a local network is passed across a router by this technique.

Network Address Translation

Name the managed hard drive connected to a LAN that can be accessible by anyone on the Internet as defined by a company's Network Administrator.

Network Attached Storage

Three parts of the IP addressing scheme.

Network Number 2: Host Number 3: Subnet Mask

Three parts of the IP addressing scheme.

Network Number, Host Number, Subnet Mask

NOC

Network Operations Center

A data equipment that connects building data wiring to Ethernet switch.

Network Patch Bay

This tool provides the means for automated provisioning of CDV service.

Network Provisioning System (NPS)

This connects a building's wiring to an Ethernet switch.

Network patch panel

NNI

Network to Network Interface

NGOD

Next Generation On-Demand

In 1950, this became the official national measurement of television audience viewership.

Nielsen Ratings

The difference between the amount of noise at an amplifier's input and the amount at its output is a specification known as __________ _________.

Noise Figure

NPR

Noise Power Ratio

Enter Question Here

Non-standby Power Supply

OSHA Standard that determine a structure meets the residential construction requirements.

OSHA Standard 3.0.1.A

OSHA

Occupational Safety & Health Administration

Two types of signals that are prevented from entering a drop cable by good shielding.

Off-air television and two-way radio

Comcast provides over 1,000 shows and movies that customers can choose from & then watch as many times they would like.

On Demand

Three ways our customers can access On Demand vis the remote control.

On Demand button on the remote, TC channel 1, Quick Menu, Main Menu

Term used when we pay the customer $20 for a missed service call or provide a free installation if we don't meet the scheduled time window for installation or service call.

On-Time Guarantee

ODOL

OnDemand Online

The term used to describe our CDV call from a Comcast customer to a Comcast customer.

OnNet

When terminating wires on a 66 block, how many wires are allowed to be punched down on a single terminal?

One

How many devices can be used with a single Access Pass?

One - Access Pass can only be used on the device it was purchased from.

One nanometer is __________ of a meter long.

One billionth

Internal tool, that allows us to deliver a brief, timely message to your computer, allowing us to deliver important tools and information to you as quickly and conveniently as possible.

One comcastpop

A monthly newsletter highlighting how we are transforming the customer experience.

OneComcast Blast

OSIRM

Open Systems Interconnection Reference Model

What type of questions create the greatest opportunities to gain information from the customer?

Open ended questions

This tool is used to provision the customer's voicemail.

OpenWave

OSS

Operational Support System

Color associated with a coaxial SPDIF connector.

Orange

What color is used for Coaxial SPDIF connections?

Orange

The first CATV system was built in 1948 by Ed Parsons in this state.

Oregon

The early days of cable television can be traced back to small towns in these two states.

Oregon & Pennsylvania

This modulator receives its data stream from the Ethernet Hub and transmits via QPSK to the set-top boxes.

Out-of Band Modulator

XFINITY WiFi leverages a multi-environment approach to create a large WiFi network for XFINITY Internet customers. Name the five deployment environments.

Outdoor 2: Small Business 3: Residential 4: Strategic Venues (Malls, Arenas) 5: Roaming

This channel is an American specialty channel focused on the outdoors, offering programming that includes hunting, fishing, Western lifestyle, off-road motorsports and adventure.

Outdoor Channel

This Comcast service is built upon the deployment and operation of WiFi infrastructure across these five (5) environments.

Outdoor, SMB, Strategic Venues, Residential, and 3rd Party Roaming.

The email program of choice for CHSI.

Outlook Express

Founded in 1998, this network is independently owned & is currently available in over 52 million cable households.

Oxygen

When working in a permit-required confined space, which gas must register between 19.5 and 23.5%?

Oxygen

Name the three main atmospheric gases and their percentages.

Oxygen - 20.9% 2: Nitrogen - 78.1% 3: Argon - 1%

Name the three main atmospheric gases and their percentages.

Oxygen 20.9%, Nitrogen 78.1%, Argon 1%

This device allows a group of phone stations to access a common group of telephone lines.

PBX

Customer owned phone system capable of DID/PRI type services.

PBX (Private Branch Exchange)

A standardized telecommunications service level within the Integrated Services Digital Network (ISDN) specification for carrying multiple DS0 voice and data transmissions between a network and a user.

PRI (Primary Rate Interface)

What kind of card is needed on the customer's PBX to interface with the IAD?

PRI Interface Card/Digital Interface Card

Name four common connection-oriented methods.

PSTN 2: TCP 3: Frame-relay PVC's 4: ATM virtual circuits

Name four common connection-oriented methods.

PSTN, , s and 2: TCP 3: Frame-relay PVC's 4: ATM virtual circuits

Name four common connection-oriented methods.

PSTN, TCP, frame-relay PVC's and ATM virtual circuits

Two Comcast approved DTA providers.

Pace & Motorola

Two Comcast approved DTA providers.

Pace, Motorola

A collection of contiguous bits of data having a header that defines the attributes of the information within.

Packet

Data transmission method that divides messages into standard-sized packets for greater efficiency of routing & transport through a network.

Packet Switching

Small plug-in device used to attenuate signals to their correct operating levels.

Pad

The technique used to display widescreen movies on a non-widescreen TV that involves cropping off the sides of the image.

Pan & Scan

Apps readily available through the X1 box.

Pandora 2: Traffic 3: Facebook 4: Weather 5: Sports

Apps readily available through the X1 box.

Pandora, Traffic, Facebook, Weather, Sports

PIM

Panel Interface Module

Almost all satellite antennas incorporate this into the design of their bowl-shaped reflectors. It reflects all incident rays arriving along the reflector's axis of symmetry to a common focus located to the front & center of the dish.

Parabolic Curve

An extra bit added to help check if the data that is being transferred is correct.

Parity Bit

This part of the Federal Regulation Telecommunications Code, Title 47, contains the cable leakage technical requirements.

Part 76

Total signal loss in a cable run is equal to the sum of this equation.

Passive Loss + Cable Loss

While defined for IPv4, is not widely used. For IPv6, it is a critical component for a properly functioning network.

Path MTU Discovery (PMTUD)

Meter mode used for intermittent energy. This mode captures the highest amplitude of energy bursts.

Peak Hold

Term describing the number of homes actually served by cable in a given area, expressed as a percentage of homes passed.

Penetration

When American Cable Systems changed its name to Comcast, this is the state where it incorporated.

Pennsylvania

A device connected to a computer such as a printer, scanner or digital camera are examples of this.

Peripheral

PCMCIA

Personal Computer Memory Card International Association

The overview options under Self-Service sight.

Personal Information 2: Working Time 3: Career & Job

The overview options under Self-Service sight.

Personal Information, Working Time, Career & Job

This type of voltage refers to the magnetic field produced by current flowing in a nearby circuit (e.g. power lines) that induces current flow in the conductor (e.g. our cable).

Phantom Voltage

Two sport teams that Comcast has majority ownership in.

Philadelphia 76ers & Philadelphia Flyers

The glass of a CRT is coated with a layer of ________ that emit different colors.

Phosphors

The prefix equivalent of the exponent 10 to the minus 12.

Pico

Term for jumper cable for optical connections.

Pigtail

This video effect occurs in widescreen 16:9 video displays when vertical black bars are placed at the sides of a non-widescreen 4:3 image.

Pillar-boxed video

Type of connector most commonly used to attach hard-line cable to active and passive HFC devices - taps, couplers, etc.

Pin Connector

The smallest unit of color information on a television screen, also known as a pel.

Pixel

The main function of a video Modulator.

Places baseband signal from the standard 4d RF channels.

This flat-screen display type offers the closest picture quality to that of a CRT.

Plasma

Image results when electronically charged gases illuminate colored phosphors.

Plasma TV

This service unifies existing address books and calendars from the most popular email clients.

Plaxo

Four characteristics of the gaff that are checked with a gaff gauge.

Point 2: Length 3: Width 4: Thickness

Four characteristics of the gaff that are checked with a gaff gauge.

Point, Length, Width, Thickness

PPP

Point-to-Point Protocol

PPTP

Point-to-Point Tunneling Protocol

VSM01, VSM02, and VSM03 are three types of these- the middlemen that connect the field with the home.

Pollers

This material is generally used for the cable dielectric.

Poly-ethylene foam

PAT

Port Address Translation

This firewall feature allows you to restrict specific local hosts from accessing particular Internet applications.

Port Blocking

What firewall feature will tighten security to ensure that only certain users on specified machines can access applications on the Internet?

Port Blocking

This firewall feature allows you to direct inbound traffic to a specific application or computer within a private LAN via a presetermined port or ports.

Port Forwarding

This firewall feature provides the ability to dynamically open a specific port based on a request from a local computer.

Port Triggering

Term used for a website or service that offers a collection of resources and services, such as email, forums, search engines, and on-line shopping.

Portal

This device eliminates the effect of a headend generated jamming carrier.

Positive Trap

This device restores the signal on a channel by eliminating the effect of the headend generated jamming carrier.

Positive Trap

Refers to an image surrounded by black bars on the top, bottom, and sides.

Postage Stamp

Device in line equipment that separates the RF from the AC.

Power Diplex (= AC/RF diplex filter)

This device is used to connect the output of a power supply with the distribution cable.

Power Inserter

This is used to introduce AC power into the network for use by the active devices.

Power Inserter

The minimum CPU speed for Macintosh O/S.

Power PC 603 200 MHz

Name the four common connections on EAS equipment.

Power connection 2: Input 1 3: Input 2 4: IF out

This Business Class TV digital package comes fully loaded with the very best office-enriching news from networks like Bloomberg TV, plus all the most exciting sports action.

Preferred

What two packages can a customer subscribe to in order to watch Thursday night games on the NFL network?

Preferred or Sports Entertainment (SET)

Three common satellite antennas.

Prime Focus, Offset Feed, Cassegrain

Rubber gloves shall be visually inspected and air tested this often.

Prior to each days use

This type of queuing is most useful on low-speed serial links.

Priority Queuing

BCV feature that allows extension dialing for specific or all phones in an office.

Private Numbering Plan

The core CAE role that isolates the problem or issue.

Problem Solver

Five core Roles of the CAE.

Problem Solver 2: Information Provider 3: Product Consultant 4: Ambassor 5: Communicator/Listener

Three of the 5 Core Roles of the CAE.

Problem Solver, Information Provider, Product Consultant, Ambassador, Communicator/Listener

PSIP

Program and System Information Protocol

Rule of Three for data.

Provide Welcome Kit and assist in creation of comcast.net email address and password 2: Establish home page after consulting with the customer and communicating its value and convenience 3: Describe additional benefits such as Norton Security

PSTN

Public Switched Telephone Network

Enter Question Here

Push Pole (showing attached to joint pole)

During the 1960's this amplifier technology allowed a channel capacity of up to 21 analog channels.

Push/pull technology

The three L's to remember when pulling vehicle out.

Put on LEFT turn signal 2: Check LEFT mirror 3: Look over LEFT shoulder

The three L's to remember when pulling vehicle out.

Put on LEFT turn signal; Check LEFT mirror; Look over LEFT shoulder

Launched in California eight quarters ago, this program is a California quarterly region wide recognition program for field operations that recognizes field technicians for a job well done.

Pyramid of Xcellence

A digital modulation scheme wherein the carrier is shifted in 90-degree steps.

QPSK

Upstream digital carrier level from the cable modem for QPSK and 16 QAM.

QPSK = +8 to +58 dBmV ; 16 QAM = +8 to +55 dBmV

Enter Question Here

QPSK Constellation Display

This term is used to identify the ability to prioritize voice packets in a private digital voice network architecture.

QoS (Quality of Service)

We will commit ourselves to excellence in our products and personal relationships.

Quality

We will offer the finest and most reliable products available.

Quality

QVC

Quality Value Convenience

QoS

Quality of Service

A mainline power supply puts out this type of waveform.

Quasi-square wave

This is the output voltage waveform of the step down ferroresonant power supply.

Quasi-square wave

Collection of microchips where the computer stores programs & data while using them, and then, after it's turned off, it loses them.

RAM

To run the Repair Disk Utility in Windows NY, this command must be typed at the root directory level.

RDISK

The term that describes the amount of electrical load a telephone ringer places on the incoming telephone wiring.

REN - Ring Equivalency Number

Formulas for calculating the upper and lower sideband frequencies.

RF Carrier + baseband signal = Upper Sideband 2: RF Carrier - baseband signal = Lower Sideband

Sometimes referred to as a "75-ohm coaxial" connection, this kind of jack is commonly used for bringing signals from antennas and other sources outside the home components.

RF jack

Splitter loss calculations are done the same way as this type of loss.

RF splitter loss

Enter Question Here

RJ-21X

Name the interface included with our 66 block that connects it to our 8-line eMTA.

RJ-21X

This voice equipment is standard interface for connecting multiple line telephone equipment.

RJ-21X

A ______ jack is always installed between the Telco NID and all CPE within the house.

RJ31X

This type of jack cuts the dial tone to the rest of the house when the alarm is triggered so the alarm can dial out.

RJ31X jack

Two examples of physical layer specifications.

RJ45 and EIA/TIA-232

The IAD is connected to the customer's PBX via __________ cable. This cable is provided by the customer.

RJ48C Ethernet

The DC equivalent to an AC waveform.

RMS Voltage

A memory chip, or data stored on disks, that the computer's processor can read, but not write to.

ROM

This type of remote can operate equipment in an adjoining room, or behind cabinet doors.

Radio Frequency (RF)

This task is done to ensure quality phone service.

Radio Frequency (RF) Level Verification

A visual artifact associated with single-chip DLP-based rear & front projection displays.

Rainbow Effect

This is temporary memory that allows you to work on your computer but does not hold your information when you close the program your are working on.

Random Access Memory

The process of setting up the connection between the CMTS and the cable modem, where transmit levels and frequency are determined.

Ranged

The relationship between you and the customer is called _____.

Rapport

This technique is used to communicate with the customer, to help them feel comfortable with you, and to lower their defensiveness.

Rapport

Four components that indicate effective voice control.

Rate 2: Volume 3: Force 4: Pitch

Name 1 of the 4 components that indicate iffective voice control.

Rate, Volume, Force and Pitch

Name two of the categories that a parental lock can be used to lock out or restrict viewing for.

Ratings, Channels & Program Titles

The impedance of a coxial cable is determined by this ratio.

Ratio of center conductor & shield

Enter Question Here

Real Steel

The seventh color on the fiber optic color code chart.

Red

The 3 primary color used in TV displays.

Red, Green, Blue

The colors for the primary pair(s) of phone wiring according to EIA/TIA.

Red, Green, Blue, White

The duplication of certain parts of the network to increase reliability.

Redundancy

What is meant by a 45-degree eye scan?

Refers to scanning the area in front of your vehicle from sidewalk to sidewalk.

This index is the measurement of comparing the speed of light through a material to the speed of light through air.

Refractive Index

In reference to the CDV product, what does RJ stand for?

Registered Jack

RIN

Relative Intensity Noise

List three advantages of cable over satellite.

Reliable reception 2: Easy installation and repair 3: More control

List three advantages of cable over satellite.

Reliable reception 2: Easy installation and repair 3: More control

List two advantages of cable over satellite.

Reliable reception, Easy installation and repair, More control

This device known as the "lazy bone," first entered the American home in the early 1950's.

Remote Control

Simplest type of LAN interconnection device that moves all received packets or frames between LAN segments.

Repeater

These are the simplest type of LAN interconnection device that moves all received packets or frames between LAN segments.

Repeaters

BOOTP protocol is only allowed for these two types of messages.

Request & Reply

This stands for RSVP.

Resource Reservation Protocol

Sometimes called a Mop-up, this device is used to try and correct any undesired peaks or valleys within the passband of the amplifier.

Response Equalizer

RGU

Revenue Generating Unit

This stands for RGU.

Revenue Generating Unit

CHSI Subscribers will receive this complimentary feature which allows them to customize their own radio stations.

Rhapsody Radio Plus

Enter Question Here

Ribbon

Enter Question Here

Ribbon Stranded

This agreement is a legal document that allows access to the premise to do a pre-wire.

Right of Entry

You must have this legal document before carrying out a prewire?

Right of Entry Agreement

This two-tractor method is used to clear the way for the second plow to work more efficiently.

Rip & Plow

String(s) included as part of the optical fiber protection, used to separate and cut the outer jacket and the armor.

Ripcord

It is the most common indication of Hum on a customers television.

Rolling Horizontal Bars

RCA

Root Cause Analysis

Term for the square root of the sum of the squares of the amplitudes of individual components of a function, such as frequency components of a signal.

Root Mean Square

Which IP address is the public, static IP that Comcast supplies to the customer?

Routable IP

These are used in data network architectures to determine the destination specified by incoming datagrams & send them on to the appropriate output path.

Routers

A video interface that carries separate luma & chroma signals, usually on a four-pin mini-DIN connector.

S-video

Two additional audio channels that are carried by BTSC stereo.

SAP and Low Fidelity Audio

A dianostic tool for querying the state of various network devices.

SCOUT

This type of Digital Video Format has the same resolution and aspect ratio as an analog TV, 480 x 640 pixels with interlaced scanning.

SDTV

When BPI is activated, this also identifies a particular security association and has upstream and downstream significance.

SID (Security Indentification)

This is a lightweight method for devices to construct a globally routable address such as Plug-and-Play networking, creates user-friendly process for 'smart devices' in unmanaged or networks, also supports limited parameter information to nodes.

SLAAC (Stateless Address Auto-Configuration)

To properly test the cable signal, use this to check both high frequency and low frequency signal strength.

SLM (Signal Length Meter)

When setting up a customer with CHSI, and configuring the mail servers in Windows XP, this information is typed to designate the outgoing mail server.

SMTP Protocol

The orange jack on the back of a DCT (labeled coax) uses what type of connection?

SPDIF Digital

This group manages tickets created by CAE's across region for critical and escalated issues.

SRG (Service Recovery Group)

A protocol that provides secure data communication through data encryption.

SSL (Secure Sockets layer)

This recognition program recognizes and shows appreciation for employee achievements in support of our customers and our co-workers. This program awards outstanding performance & encourage employees to create memorable experiences for both inter and external customers.

STAR Employee Recognition Program

Four types of safety communications.

Safety Orientation 2: Job Safety Analysis 3: Safety Meetings 4: Observations

Four types of safety communications.

Safety Orientation, Job Safety Analysis, Safety Meetings, Observations

SAID

Scope, Architechture, Impact & Delivery Assessment

Beats that occur at .75MHz & 1.25 MHz above & below the desired carrier frequency.

Second Order Beats

This type of cable is permissible only for underground drops greater than 150 ft. in length in situations where its use will improve RF forward signal levels.

Series 11 or QR-320

Series 6 is currently the most common size drop cable, list 3 other types of cable that have been or are still being used in special situations.

Series 11, 59 and 7

Another term for Business Contract.

Service Order Agreement

This type of circuit has infinite current and zero voltage.

Short Circuit

Four common types of AC waveform.

Sine, Quasi-square, Saw-tooth waves(s)

Name the two architectures of cell backhaul?

Single-Tier Architecture; Two-Tier Architecture Features

Term that describes a detailed thorough analysis of all of the features currently existing at the customer site.

Site Survey

Driver's check number has this many characters.

Six

This term is propensity for higher frequencies to use the outer most portion of the center conductor.

Skin Effect

SCSI

Small Computer System Interface

Keeping the effected part of the body still and lower that the heart are first aid techniques for this type of an emergency.

Snake Bite

A rectangular plastic form used to connect optical fiber to optical devices.

Snap Connector

Before climbing a pole, these two 'physical inspection' tests must be performed.

Sound Test & Probe Test

Term for unsolicited bulk email.

Spam

This piece of hardware is used to attach drop cable to the strand.

Span Clamp

SRO

Special Request Order

The first network for men.

Spike TV

This stands for SPCC.

Spill Prevention Control & Countermeasure Plan

Three factors that can contribute to skids.

Spin out; Hydroplaning; Driver Over-correction

A universal adapter used to connect two-pin or feed-thru type connectors. Allows two different sizes of coaxial to be connected together.

Splice Block

Term for a facility smaller that a hub which stores 3-5 days worth of inventory for install technicians to utilize in residential installtions.

Spoke

This new children's channel is a result of a partnership between Comcast, PBS, HIT Entertainment and Sesame Workshop.

Sprout

Three common causes of aerial lift accidents.

Stability problems 2: Operator error 3: Violating OSHA Regulations

Name 2 of the 3 common causes of aerial lift accidents.

Stability problems; Operator error; Violating OSHA regulations

A Network topology in which each node is connected to the headend over a single path.

Star

This is the dominant topology type in contemporary LAN's.

Star topology

The Transport Bar appears at the bottom of full screen video when you press the down arrow or any remote key that controls playback. What information does the Transport bar display?

Start time 2: End time 3: How much you have watched 4: Whether you are playing, fast-forwarding, rewinding or paused.

Name the four Comcast Web hosting packages.

Starter 2: Business 3: E-commerce 4: Professional

Name & storage tiers for business class internet.

Starter Package - 10MB 2: Business Package - 300GB 3: E-Commerce Package - 400GB 4: Professional Package - 500GB

Storage tiers for business class internet.

Starter Package: 10MB Business Package: 300GB E-Commerce Package: 400GB Professional Package: 500GB

Name the four Comcast Web hosting packages.

Starter, Business, E-Commerce & Professional

The process in which the firewall compares key parts of each packet to a database of known safe data.

Stateful Inspection

This allows devices routed by the Comcast Business Gateway to communicate with the separate subnet of a router connected to the LAN.

Static Routes

What feature of the IP Gateway allows you to create a specific path or paths to a destination?

Static Routing (Static Routes)

STATMUX is a combination of these two words.

Statistical Multiplexing

This type of audio quality is a two-channel format.

Stereo

This type of connector is used to connect two pieces of the same size coaxial cable together, usually come in either 3- or 5-piece configurations.

Straight Splice Connector

This device is placed at pole hardware locations to prevent dangerous sag, while strand is being installed.

Strand Break

This type of map that shows streets with pole & pedestal locations & includes the span length or footage between these items.

Strand Map

The first step you take prior to setting up the mid-span ladder on the strand.

Strand hooks must be turned out and locked

This term describes the occurrence of electrical voltage between two objects that should not have any voltage difference between them. Voltage presents a potential for electrocution causing serious injury and even death.

Stray Voltage

This deep library of movies and TV shows complements what is currently available on XFINITY TV and further creates a one-stop video solution for customers.

Streampix

Some fax machines will not receive faxes, but will send them because of this.

Stutter Dial Tone

Which Comcast network features such programs as Extreme Makeover and My Celebrity Home?

Style Network

Seven frequency bands allocated from MHz to 1GHz.

Sub 2: Low 3: FM 4: Mid 5: High 6: Super 7: Ultra

Seven frequency bands alloocated from 5MHz to 1GHz.

Sub, Low, FM, Mid, High, Super, Ultra

This subnet has a total of 8 IP addresses.

Subnet 29

A numeric value that is configured in networking software that gives an IP client the ability to determine the network ID.

Subnet Mask

The process of extending the subnet mask to create multiple networks from one master network ID.

Subnetting

Term used for a house, MDU, or business that is legally purchasing cable TV services.

Subscriber

This stands for SVOD.

Subscription Video on Demand

In 5.1 Surround Sound, what speaker uses the .1?

Subwoofer

This channel is a network devoted to airing independent feature films, world cinema, documentaries, short films, and original programs.

Sundance

This piece of audio equipment decodes the incoming audio signals into multiple sound channels.

Surround Sound Processor

This task is applicable only when the automated phone activation fails, and you find that the telephone number is not built in the switch.

Switch Setup

This was the name of the first spin-stabilized synchronous orbit communications satellite.

Syncom

Comcast term for 'area tied to the customer's account. Always 8 digits long and resides within CSG markets only.

Sys/prin

This function in Windows XP performs a backup.

System Restore

This long-time cable network joined the On Demand offerings in October 2004.

TBS

List two examples of protocols that function within the concepts of the transport layer.

TCP & UDP

This type of connection is used to operate HTTP.

TCP Connection

TSNEOLIETCAOCMIMNU

TELECOMMUNICATIONS

mDTA uses _____ to download a configuration file as part of the DHCP bootstrap process.

TFTP

CHUTOONTES

TOUCHTONES

This type of tweezer should be used to assure a firm grip on the glass and provide easy handling for proper disposal.

Teflon-tipped

TDD

Telecommunications Device for the Deaf

OSHA 29CFR 1910.268

Telecommunications Standards

This troubleshooting tool is used to validate suspected problems with the customer's TV.

Test TV or Portable TV

What company created DLP technology?

Texas Instruments

What is your safety perimeter?

The 360-degree safety space cushion around your vehicle.

This new performance-based recognition program for CAEs, Technicians and their supervisors is designed to reward employees who are changing the business in a way that changes their lives—this honors the best of the best.

The Awesome Awards

A software tool that is integrated into The Source that provides real time updates nationally about our competitors for all three product lines.

The Competitive Edge

This is a way to interact with our leaders - it keeps you in the know and involved in what's happening at Comcast.

The TeamComcast Blog

This channel lets you explore the world without leaving the comforts of your home.

The Travel Channel

Created by Barbara Walters & Bill Geddie, this program features a panel of women as co-hosts.

The View

How is the XFINITY TV Player app different from the XFINITY TV app?

The XFINITY TV Player app is a streamlined way to watch TV shows, movies and videos in and out of the home. The XFINITY TV app allows customers to use their Apple devices as a remote control to navigate viewing as well as to watch.

This OSHA Standard OSHA 29 CFR 1910.268 governs this.

The basic responsibilities of cable operators.

As you arrive at the service call location, you should use this as your first source on information.

The customer

The first source of information in a service call.

The customer

PIN used to enable Sharing to post preformatted opinion messages about the content you're watching to your Facebook or Twitter account.

The first four characters of your comcast.net password.

The impedance of a coaxial cable is determined by this ratio.

The ratio of the center-conductor and the shield.

Who's contribution is the 1960's with lasers gave us the ability to add information to light waves?

Theodore Maiman

At any temperature above Absolute Zero, this type of noise is produced by the random activity of the atoms that make up the conductor, resistor, or passive.

Thermal

29 CFR 1910.133

This OSHA regulation requires workers to use protection "when exposed to eye or face hazards from flying particles, molten metal, liquid chemicals, acids or caustic liquids, chemical gases or vapors, or potentially injurious light radiation.

The Color Perofrmance test is conducted once every ____ years.

Three

Prime focus antennas use these two types of feed horn support brackets.

Three or four-legged support 2: Buttonhook structural design

Prime focus antennas use these two types of feed horn support brackets.

Three or four-legged support & Buttonhook structural design.

Comcast Enhanced Voicemail allows you to listen to your messages in these three different ways.

Through the telephone interface, Digital Voice Center (DVC), or Xfinity Connect

The only TiVo device that can access VOD.

TiVo Premier Series 4

4 things a customer must have to access VOD on a TiVo device.

TiVo Premier Series 4 2: Video service with VOD 3: CableCARD 4: Active internet service

Four things a customer must have to access VOD on a TiVo device.

TiVo Premier Series 4, Video service with VOD, CableCARD, Active internet service

Space + Visibility = ???

Time

A troubleshooting tool that identifies fault in a coax cable.

Time Domain Reflectometer

TDM

Time-Division Multiplexing

Tip and ring voltages in an "off hook" state.

Tip is about -20 VDC and Ring is at about -28 VDC with respect to earth ground.

Why is it important to verify that RF levels are within the acceptable range?

To ensure call quality

Why would an ATS representative need to create a TTS ticket when activating the internet using BACC?

To have the email address created

What does IEEE 802.5 use to control access to the medium?

Token Passing

An example of a LAN Topology use in LAN Networking.

Token Ring

The eMTA is capable of this type of dialing on the CPE.

Tone & Pulse

Two things you communicate to the customer, besides the words themselves.

Tone of Voice and Body Language

Two things you communicate to the customer, besides the words themselves.

Tone of voice 2: Body language

The effect that causes the optical signal to remain within the core of the optical fiber.

Total internal reflection

A 500 MHZ signal at the customer's tap is measured at 22dBmV. After passing through 185 feet of Series 6 cable, 2 TV's are connected via a splitter. What is the approximate signal strength at the TV's is the attenuation rating for the cable is 4.36 dB per hundres feet at 500MHZ?

Total loss = 3.5 +8.1 = 11.6 dB. Signal strength is : 22dBmV - 11.6 dB = 10.4 dBmV

An ICMP function used to track the path a packet takes to arrive at its destination. Originally developed for the Unix platform.

Trace Route

TVSS

Transient Voltage Surge Suppressor

TSR

Transitional Sales Rate

TCP

Transmission Control Protocol

TCP/IP

Transmission Control Protocol / Internet Protocol

The basic architecture for the first forty years of cable.

Tree & Branch

A virus that appears to be a normal program, but when run causes damage.

Trojan

TTS

Trouble Ticketing System

TRAC

Troubleshooting, Repair, and Corrections

This allows one to open or close specific inbound ports to connected computers or firewalls configured with a public routable IP address.

Tru Static IP Port Management

This firewall feature allows you to open or close specific inbound ports to connected computers or firewalls configured with a public routable IP address.

True Static IP Port Management

CLI flyover must be conducted this many time annually.

Twice per calendar year

Number of times FCC proof-of-performance tests are performed.

Twice per year

How often can a non-Comcast customer use a complimentary XFINITY WiFi session?

Two complimentary 60-minute sessions per month

What type of cable is used in a T1 circuit?

Two pairs of normal twisted phone wires.

System proof of performance testing must be performed ____ times(s) per year at intervals not to exceed ____ months.

Two, Seven

This lasher can accommodate a cable bundle diameter of 4 5/8 inches.

Type K

This protocol provides the primary mechanism that application programs use to send datagrams to other application programs (or other computers on a network).

UDP

This type of adaptor allows you to hook-up a cable modem without a Network Card installed.

USB

Not having to shut down the computer and not having to remove the case are two benefits of this type of adapter.

USB Adapter

*82

Unblock Caller ID Per Line

Name the three types of IPv6 addresses.

Unicast, Multicast, Anycast

When you attach a file to an email, the email software encodes all multimedia data into __________ text.

Unicode

This charitable organization ensures that financial donations made to the general fund through payroll deduction will be allocated to charities in your local community.

United Way

Enter Question Here

Unitube

The "u" in uIVR stands for this.

Universal

UCC

Universal Credit Check

Comcast supports this many devices on a Comcast provided Home Network.

Up to 5 (4 wireless and 1 hard wired)

This refers to the RF level from the house to CMTS. Its acceptable range is 40dBmV

Upstream

The frequency range of 5-42 MHz (sub-band) is reserved for this.

Upstream or Return

This is an unacceptable practice when cleaning the center conductor.

Using a steel blade knife

Items that you could demonstrate to the customer after installing Xfinity TV with ON DEMAND.

Using remote control 2: Accessing menu 3: Navigating ON DEMAND 4: Setting up favorite channels 5: Setting up parental controls

List three items that you could demonstrate to the customer after installing Xfinity TV with ON DEMAND.

Using remote control 2: Accessing menu 3: Navigating ON DEMAND 4: Setting up favorite channels 5: Setting up parental controls

List three items that you could demonstrate to the customer after installing Xfinity TV with ON DEMAND.

Using remote control, accessing menu, navigating ON DEMAND, setting up favorite channels, setting up parental controls

The period of time between the moment the TV raster reaches the bottom of the screen & is blanked out until the time it reaches the first line of active video.

VBI

Term for the extension number used in ACD software to connect calls to a vector for processing. This by itself may be dialed to access the vector from any extension connected to the switch.

VDN (Vector Directiry Number)

VBR

Variable Bit Rate

This type of learner is also referred to an auditory learners and prefer material presented in the form of an explanation or discussion.

Verbal Learner

The three V's of communication.

Verbal, Visual, Vocal

This task is performed to ensure that all previous tasks were completed successfully and that the phone is functioning properly.

Verification Call

A low-pass filter that smoothes out the RF energy after it has passed through the RBW filter.

Video Bandwidth Filter

Name four optional EAS equipment connections.

Video Out - to video switchers, Audio Out - to audio switchers, Switch Activation Signal - to switchers, Character generators

The 3 separate frequency ranges that make up an analog TV channel.

Video, Color, Audio

The customer should be offered this if there is a repeat visit within 30 days with a resolution code not tied to the customers equipment or a network outage.

Video-Free 3 months of a premium "pick a pay", a free Digital box with a premium, or HIS/CDV-a $20 credit.

According to EIA/TIA standards, this is the color of fiber number 10.

Violet

This type of lightwave generate between 390nm & 780nm.

Visible Light

The three different ways that adults take in and process information.

Visual 2: Auditory 3: Tactile

Customers is this learning style category learn best when the materials include diagram, pictures, or VOD presentations.

Visual Learner

The 3 different ways that adults take in and process information.

Visual, Auditory, & Tactile

38 is the percentage of communication by which of the three V's of communication?

Vocal

*99 is the number for access to this CDV feature.

Voicemail

The brightness of a pixel in an LCD display is controlled by variance in the amount of _________ applied to it.

Voltage

Span Current x Span Resistance = ______

Voltage Drop

VDC

Volts Direct Current

A router manages network traffic flow by using routing tables to guide and send traffic to a larger ______ network.

WAN

Point of contact for any billing system data adjustments.

WCDC (West Chester Data Center)

What database would a domain registrar look at to get detailed information for any registered domain?

WHOIS database

This is the COS for DOCSIS Modem if BACC does not complete successfully?

Wallgarden

The two basic types of TDRs.

Waveform and Digital

Comcast Credo

We will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market.

What one item is included in every Rule of Three for each of Comcast's product line?

Welcome Kit

What 3 things you would leave with a customer after installing Xfinity TV service?

Welcome Kit, User Guide, Set-top box and Remote

This light color includes all colors or wavelengths of visible light.

White

What color RCA audio connector is usually connected for mono sound?

White

What color wire is on the far left of a telemetry harness?

White

When looking at the rear of our 8-line eMTA, identify the colors of the 5 telemetry wires, from left to right.

White - Brown - Blue - Orange - Green

The green wire of a phone line would be spliced to what wire of the 25-pair color code.

White/Blue

Term that refers to Internet that delivers speeds 50Mbps and higher.

Wideband Internet

Author of the book "An Incredible Dream" Ralph Roberts and the Story of Comcast.

William Novak

Minimum required operating software on Windows for the installation of CHSI.

Windows 2000

One of the oldest organizations serving women in our industry is WICT. WICT stands for this.

Women in Cable Telecommunications

WICT

Women in Cable Telecommunications

The overview in ESS where employees can find Time Off Quota Balances.

Working Time

This malicious software looks for security holes to use to invade other computers.

Worms

This term refers to the time spent immediately following the "goodbye" of a call, where agents are completing work associated with the previous call.

Wrap Time

First unveiled in Houston in 2010, this next-generation home security system provides peace of mind by keeping customers more connected to their home & family.

XHS (Xfinity Home Security)

This center is responsible for preventative maintenance, demand maintenance and change management of our head ends and hubs, converged regional area networks, fiber and coaxial plant, cellular backhaul and metro E networks.

XOC

On October 5th, 2011, Microsoft Corp. announced plans to roll out a new era in television where your entertainment becomes instantly searchable, easily discoverable in extraordinary new ways from this single device.

Xbox 360

The name for Comcast's mobile internet solution that provides super-fast (4G/3G) wireless internet service.

Xfinity Internet 2go

The five main Comcast product lines.

Xfinity TV 2: Xfinity Internet 3: Xfinity Voice 4: Comcast Business Services 5: Comcast Interactive Media

Anyplay product subscription requirements.

Xfinity TV starter or higher and Xfinity internet performance or higher 2: AnyPlay device 3: Comcast username/email 4: Ipad or select Android tablets 5: Wireless router with open ethernet port 6: Latest version of Xfinity TV app

The five main Comcast product lines.

Xfinity TV, Xfinity Internet, Xfinity Voice, Comcast Business Services, Comcast Interactive Media

This service was launched in 2004 to complete the Triple Play.

Xfinity Voice

This type of antenna is a narrow bandwidth, high gain antenna typically used to receive a single off-air channel.

Yagi Antenna

What color wire is connected to terminal one in a RJ-31x jack?

Yellow

What color wire is connected to terminal one in an RJ-31X jack?

Yellow

The color code identification of pair 16 in CAT 3 banded-striped telephone wiring.

Yellow / Blue

What is the 3 x 5 test for brakes?

You pump the brake pedal three times and hold it for five seconds.

What is the first thing needed to access Competitive Edge Tool information?

Zip code

Technique used to enlarge entire 4:3 picture to fill the entire width of a 16:9 display.

Zoom Mode

The negatively charged electrons from the cathode of a cathode ray tube are attracted to and moved forward by a positively charged.

anode

The term for one character stored or processed by a computer.

byte

It is the unit of measure for a Signal Leakage Detector.

dBuV or microvolts/meter

XOC

eXcellence in Operations Center

Privacy of user data is achieved by __________ data between cable modems and CMTS equipment.

encrypting

The "e" in Cat 5e stands for this.

enhanced

This is entered in the DHCP criteria field for the PacketCableMTA in BACC when manually provisioning CDV.

genericMTA

URL for Comcast Customer Central

http://customer.comcast.com

URL to find Xfinity WiFi hot spots.

http://hotspots.wifi.comcast.com/

URL for Comcast Investor Relations

http://www.cmcsk.com

A command that displays the customer's IP address, subnet mask, and default Gateway.

ipconfig/all

After clicking the finished button on the Congratulations screen, indicating the installation was successful, the software will go to this URL.

www.comcast.net

URL for Skype through Xfinity.

www.xfinity.com/skype


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