Quiz 3 MGT

A feedback technique in which an employee is appraised by her boss, peers, subordinates, and possibly clients is called a

360-degree appraisal

The __ is a law that requires an extension of health insurance benefits after termination

Consolidated Omnibus Budget Reconciliation Act (COBRA)

Which piece of legislation first established the U.S. federal minimum wage

Fair Labor Standards Act of 1938

A(n) __ is a report listing an orgs employees by name, education, training, languages, and other important information

HR Inventory

__ capital is the economic or productive potential of employee knowledge and actions

Human

The __ enforce(s) procedures allowing employees to vote to have a union for collective baragining

National Labor Relations Board

Which of the following helps guarantee nonhazardous working conditions for employees

Occupations Safety and Health Act

The __ requires employers with more than 50 employees to provide health insurance

Patient Protection and Affordable Care Act

The Equal Employment Opportunity Commission was established by the

Title VII of the Civil Rights Act

The type of appraisal in which employees are evaluated by their peers, managers, and subordinates is called the 360-degree assessment

True

The __ clause is the part of the labor-management agreement that states that employees who receive union benefits must join the union, or at least pay dues to it.

Union security

Which type of workplace discrimination occurs when an org uses an employment practice that results in unfavorable outcomes to a protected class

adverse impact

Being dismissed "for cause" means that

an employee is being fired for poor job performance or unacceptable behaviors

A performance appraisal consists of

assessing performance and providing feedback

Which of the following is NOT onw of the five steps in the learning and development process

attendance

The type of performance appraisal that judges specific, observable aspects of performance like being on time for work is a(n) __

behavioral appraisal

__ refers to customers becoming segmented into smaller and more specialized group responding to more narrowly targeted commercial messages

demassification

__ occurs when people are hired or promoted, or denied hiring or promotion, for reasons not relevant to the job

discrimination

Which of the following is the most effective source of new employees

employee referrals

__ means that anyone can be dismissed at any time for any reason at all, or for no reason

employment at will

Mediation is the process in which a neutral third party, an arbitrator, listens to both parties in a dispute and makes a decision that the parties have agreed will be binding on them

false

Reactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities

false

The three types of dismissals are __, downsizings, and layoffs

firings

Which of the following is NOT on the primary uses of OD

improving recruitment

__ change introduces a new practice to an organization but one that is not new to the industry

innovative

A __ summarizes what the holder of the job does and how and why he or she does it

job description

__ are orgs of employees formed to protect and advance their members' interests by bargaining with management over job-related issues

labor unions

Employees are likely to see an adaptive change as

least threatening

Which of the following is NOT part of the strategic human resource management process

negotiate employment contracts

Keurig created a new category of coffee/tea prep by offer "k-cups". Keurig's product is an example of a

new direction innovation

A manager must consider fairness, __ , and others' resentments in considering a promotion of an employee

nondiscrimination

The two cofounders of Impact Technology, a data-storage firm in Research Triangle Park, North Carolina, were feuding with each other because one founder couldn't stick to his decisions, which drove the other founder crazy. Who should work with the warring executives in separate sessions to solve the problem?

organizational behavior specialist

__ is the set of techniques used for implementing planned change to make people and orgs more effective

organizational development

What is the final step in the strategic human resource management porcess

perform appraisals of people

A(n) __ innovation is a change in the way a product or service is conceived, manufactured or disseminated

process

Which of the following is NOT a type of compensation

promotions

A(n) __ change involves introducing a practice that is new to the industry, such as using drones (rather than trucks) to deliver products to customers

radically innocative

What type of job interview is effective in reducing turnover within the first 30-90 days of employment

realistic job preview

__ is the process of locating and attracting qualified applicants for jobs open in the organization

recruiting

__ is an emotional/behavioral response to real or imagined threats to an stablished work routine

resistance to change

Which of the following circumstance is less unlikely to increase the success of OD

single intervention

beginning with __, a body of law has grown that requires organizations to provide employees with nonhazardous working conditions

the Occupational Safety and Health Act (OSHA) of 1970

Which of the following is NOT a factor that affects the level of resistance to change

the gender of the change agent

Lewin's change model consists of

three stages: unfreezing, changing, and refreezing

"What shall we do about the problem?" is the question that would most likely be asked during the __ stage of OD

treatment or intervention

A job specification describes the minimum qualifications a person must have to perform the job successfully. For example, a job specification for an editor may require all editors to have flawless grammar skills.

true

Adaptive change is the least threatening type of change and is therefor least likely to create resistance

true

Benefits are additional nonmonetary forms of compensation designed to enrich the lives of all employees in the org. Common benefits include medical insurance, vacation days, and credit unions, all paid for in whole or in part by the company

true

HR management consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce

true

The marketplace is becoming less homogeneous and moving toward more niche products

true