Quiz Chapter 14

Which of the following managers is effective?

Dorothy, who uses coercive power sparingly because it robs employees of their dignity

Which of the following is true about expert power?

Expert power tends to be best used in a guiding or coaching manner.

Since leading is one of the four principal tasks of managing, there is no distinction made between managers and leaders.

False

Small, unsuccessful businesses do not benefit from transformational leadership.

False

The trait model of leadership takes into account the situation or context within which leadership occurs.

False

When managers motivate subordinates by reinforcing desired behaviors and extinguishing or punishing undesired ones, they are engaging in transformational leadership.

False

Which of the following is true about male and female managers?

Female managers tend to hand out more lenient punishments than male managers.

Which of the following is true about empowerment?

It requires managers to spend more time on day-to-day supervision.

_____ are those organization members who establish and implement procedures and processes to ensure smooth functioning and are accountable for goal accomplishment.

Managers

Which of the following is true about the trait model of leadership?

The traits it identified had no consistent relationship with leadership effectiveness.

Why might female managers be more participative than their male counterparts?

They face more resistance to influence than men.

Josh demonstrates consideration to his subordinates when he shows them respect.

True

Which of the following would an effective manager do?

Use reward power to show appreciation for subordinates' work

Tony Hsieh has great vision for the company and communicates it to workers clearly and with great excitement and enthusiasm. He is able to inspire followers to work enthusiastically to achieve his vision. Tony Hsieh can be described as a(n) ________ leader.

charismatic

Stacy fired Jan for unethical behavior, exercising _____ power.

coercive

Managers at Zappos look out for the well-being of their workers. They want the workers to be happy and enjoy their work. According to the behavioral model of leadership, managers at Zappos would be seen as engaging in ________ behaviors.

consideration

A leader who is high in ______ is more likely to be able to arouse and support the creative activities of his or her team members.

emotional intelligence

Managers at Zappos believe micromanaging is counterproductive. They emphasize trusting workers to make their own decisions based on the company's core values. At Zappos, managers believe in ________ workers.

empowering

Leaders engage in _____ when they take steps to make sure that work gets done and employees perform their jobs sufficiently.

initiating structure

According to Fiedler, _______ is the extent to which subordinates trust and are loyal to their superior.

leader-member relations

Workers at Zappos are satisfied and loyal, have very little structure in how they perform their tasks, and managers empower them rather than wielding a lot of position power. Fiedler's contingency theory would suggest that the most effective leaders in this situation would be ________ leaders.

relationship-oriented

Self-confidence, high-energy, intelligence, and drive were all personal characteristics of founder Nick Swinmurn. The ________ theory of leadership would suggest it was these characteristics that made him a successful leader.

trait

Leaders at Zappos make subordinates aware of how important their jobs are and how necessary it is for them to perform those jobs as best they can. The leaders help the subordinates become aware of their own needs for personal growth, development, and accomplishment. They motivate their subordinates to work for the good of the organization as a whole and not just for their own personal gain or benefit. These three statements identify leaders at Zappos as ________ leaders.

transformational

Luis regularly reminds his team members of the purpose of their work and why they are important to the organization. He also regularly reminds his team members of their own needs for personal growth, development, and accomplishment. His team members are motivated to work for the good of the organization. Luis has a _____ leadership style.

transformational