Regulatory Compliance quiz questions
______________________________ is an itemized list of the goods and services that the consumer has selected during the arrangements conference.
The Statement of Funeral Goods and Services
You hire a new employee. She refuses to be innoculated with the Hepatitis B series. What option if any, does the employer have?
The employee can refuse the shots by signing a Declination form.
A ladies group from your local church comes to your funeral home requesting 25 copies of your GPL for their parishoners. According to the FTC:
The funeral home is not obligated to present 25 copies, but must present at least one.
Smith funeral home regularly uses a livery service to make its home removals. According to the FTC
The livery service is required to have available and present a GPL.
A funeral home has their lowest casket listed on the CPL as $500.00. On the GPL, the lowest price range is $550.00. According to the FTC Funeral Rule:
This is not acceptable because prices on the CPL and GPL must match.
A funeral home purchases and stores the equivalent of 550 lbs. of formaldehyde. According to the Standard\:
This is not permissible.
Which (one) of the below would NOT be included in the Basic Services Fee?
Transfer of the deceased to the cemetery
A funeral home can include its Casket Price List (CPL) as part of the General Price List (GPL).
True
A funeral provider may charge a fee for arranging cash advance items as long as this fee is disclosed to the funeral consumer.
True
An emergency face/eye wash device must be capable of flushing both eyes with cool water for at least 15 minutes?
True
Embalming machines should be inspected monthly and documented on a monthly embalming machine inspection checklist and maintained on file in the funer...
True
Non-disposable autopsy gloves can be used in place of latex gloves provided that they are inspected and sterilized after each use and discarded if damaged.
True
The door to the preparation room in the funeral home must be locked at all times to prevent unauthorized persons from entering, but should allow for ...
True
A funeral provider who requires a consumer to purchase unwanted or unneeded items in order to obtain the items he or she does want to select - is regarded by the FTC as
Tying Arrangements
In lieu of disposable embalming gowns, which of the below is permissible?
Washable gowns
Under the provisions of the funeral rule, the funeral director can charge a fee for embalming only when certain circumstances exist. Two of these circumstances are 1)when a state or local law requires that embalming be performed regardless of the wishes of the family and 2)when express permission has been given by a family member or other authorized person.The rule also provides for a third circumstance under which the funeral director can charge for embalming; select the third provision.
When due diligence has been exhausted and no family member can be contacted
The following would constitute a triggering event (Please choose the most correct answer.)
While making a removal at a local nursing home, after asking for permission to embalm, you remark, "I know that in the past your family has had traditional funeral services, including visitation and a funeral at the church. I assume that is what you will be doing now."
A family member from out of town, who will not be able to attend the funeral, makes all the funeral arrangements with you over the telphone. Are you ...
Yes, you must send the GPL to the consumer because there was a discussion of funeral goods and services, and you must send the Statement of Funeral Goods and Services selected since the consumer arranged the funeral.
When making a removal from a residence, funeral home representatives are required to have a copy of the GPL available?
Yes; according to the FTC, funeral homes should have GPL's available in their livery vehicle.
You are making funeral arrangements for an indigent. According to the FTC...
You are only reqiured to present an alternative price list when asked for one.
A consumer calls your funeral home requesting prices over the phone. According to the FTC:
You can ask the caller to identify themselves.
A rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, fiberglass, plactic, or like...
a casket
A chemical for which there is statistically significant evidence based on at least one study conducted that acute or chronic effects may occur in exposed employees defines... (choose the most specific answer)
a health hazard
Blood or body fluid contact with the eye, nose or mouth would be an example of...
a mucous membrane exposure
Any material that after repeated exposure on people or animals causes a substantial number of exposed people or animals to develop and allergic react...
a sensitizer
The Robert E. Lee Funeral Home requires that if the funeral consumer wishes to purchase a minimum metal, non-sealing casket that they 'must' purchase...
a tying arrangement
Which of the following should be properly labeled with biohazard warnings?
all of the above
When a caller telephones the Robert E. Lee Funeral Home, the provisions of the funeral rule require that...
all pricing information must be disclosed to the caller
SDS's must be filed in the following sequential order
alphabetical by product name; e.g., Triton 28
Which of the following needs to be included on a Casket Price List (CPL)?
alternative containers for direct cremations
A triggering event is...
any face-to-face meeting which can occur anywhere
The Robert E. Lee Funeral Home is required to give a copy of their General Price List (GPL) to...
anyone who inquires in person regarding funeral goods and services
If you use alternative price lists for special groups (i.e. children/infants, religious groups, government agencies), you...
are not required to provide these lists to anyone other than those inquiring about these specific situations
Which of the following is not a "preventative requirement" of the funeral rule?
authorization to embalm
Under the provisions of the Hazard Communication Standard, access to the funeral home's preparation room is limited to...
authorized personnel only
The Center for Disease Control (CDC) identifies the which of the following as body fluid . Select all which apply.
blood, cerebrospinal fluid,saliva, synovial fluid, pericardial fluid, any fluid contaminated with blood
Which section of an SDS would contain information regarding the physical appearance of a product (e.g. bright red, clear liquid).
chemical and physical characteristics
Generally, if a chemical (i.e., formaldehyde) is splashed into your eyes during an embalming procedure, you should flush your eyes in ____ water for ...
cool/15
A substance that causes visible destruction or irreversible alterations in living tissue by chemical action (e.g. hydrochloric acid, sulfuric acid) is a
corrosive
Who is responsible for providing personal protective equipment?
employer
Which section of an SDS would contain information regarding the flash point, flammability limits, and extinquishing media.
fire and explosion hazard data
Biohazard labels, tags, and signs should be...
flourescent orange with lettering in contrasting color
Products which are sold directly to the public in connection with funeral services are...
funeral goods
Which section of an SDS would contain the permissible exposure limits and threshold limits for the hazardous chemicals contained in the product?
hazardous ingredients/identity information
Chemicals and/or agents that act on the blood are identified as a(n)...
hematoxin
Chemicals capable of causing liver damage are identified as...
hepatoxins
The mandatory disclosures required by The Funeral Rule must be located...
in immediate conjunction with the price for a specific good or service
The method of price quotation required under the provisions of the funeral rule in which each unit of service and/or merchandise is priced separately...
itemization
Which of the following would not need to be listed on the General Price List (GPL) as a separate line
memorial books/memorial folders
Mandatory disclosures on the General Price List (GPL)...
must appear exactly as the rule provides
When discussing and making funeral arrangements at a location other than the funeral home (e.g. nursing home, family home, etc.) the funeral director...
must give a copy of the general price list to the consumer prior to discussing arrangements
Special order items that a funeral home does not normally sell...
need not be included on price lists
Any hazardous chemical for which you are unable to obtain a SDS must...
not be used and disposed of in accordance with federal, state, and local regulations
The Robert E. Lee Funeral Home uses a single dollar amount to identify the charge for a group of goods and/or services typically used in the communit...
package pricing
A regularly used contract hairdresser who performs work in the preparation room must...
participate in safety and health training just like a regular employee
While doing a cranial suture, an employee accidently pricks his finger with the suture needle. This type of exposure incident is a...
percutaneous exposure
Under the provisions of the funeral rule, the Robert E. Lee Funeral Home asks callers who telephone the funeral home for their name. This is...
permissible
A substance for which there is scientifically valid evidence that it is a combustible liquid, a compressed gas, explosive, flammable, an organic pero...
physical hazard
Which of the following best describes when the funeral provider must make available to the funeral consumer manufacturer's warranty information?
prior to closing the sale
Bioharzardous waste containers should be either properly labeled or color coded ________.
red
If you act as an agent for a funeral home or funeral homes selling preneed funerals, you are...
required to comply with all the provisions of the funeral rule
Which of the following statements best applies to the definition of a funeral provider ?
sells both goods and services
Personal protective equipment (PPE) must be provided by...
the employer
In 1982 the Robert E. Lee Funeral Home made prearrangements for Mr. Smith. In 2002 when Mr. Smith died, the widow of the deceased simply honored the ...
the funeral home is not required to comply with the provisions of the rule
The Federal Trade Commission consists of five (5) commissioners appointed by...
the president of the United States
At the end of each year, a photo copy of the funeral home's Hazardous Chemical Inventory List is to be filed and retained for a period of...
thirty years
Select all of the requirements that would be included in the Hazard Communication Standard:
*information and training *MSDS *proper labeling and warnings *written hazard communication program
Select all of the following identifying information which must be included on the Casket Price List (CPL).
-name of business -caption (CPL) -description and price of caskets -effective date of price list
Select all of the correct choices which apply to the presentation of a Casket Price List (CPL).
-when you begin discussing caskets or alternative containers -to anyone who asks in person about caskets and alternative containers -before showing caskets or alternative containers in the selection room
The Center for Disease Control states that the Hepatitis B virus can survive up to _____ on contaminated surfaces and on dried blood.
1 week
The Funeral Industry "Funeral Rule" was passed by congress in 1982 and took full effect in January of which year?
1984
The minimum number of SDS books which must be maintained by a funeral home is...
2
An emergency shower or drench hose must be located in the preparation room no farther than...
25 feet from the work area
To locate the bloodborne pathogen standard at www.osha.gov you might search for...
29 CFR 1910.1030
The designation of the hazard communication standard in the Code of Federal Regulations is...
29 CFR 1910.1200
The maximum number of cases of formaldehyde-containing chemicals which can be stored at any one site is...
40 cases
The minimum distance at which signal words must be readable is _______ feet and greater if the danger warrants.
5
A family pre-arranged/pre-paid a funeral in 2008. One year later the death occurs and they want to modify the contract for by selecting a different casket and services. According to the FTC Funeral Rule:
A new GPL must be presented to the family member at the beginning of the discussion.
"Signal Words" are specifially words that:
Advise a person of a danger
Which of the below is best used to 'neutralize' formaldehyde?
Ammonia
The door to the preparation (embalming) room must be locked
At all times
Any substance or agent producing or inciting the development of cancerous growth in living tissue is identified as a(n)...
Carcinogen
The Funeral Rule specifically prohibits funeral providers from charging a fee for which (one) of the following?
Casket Handling
The purpose of the GHS (Globally Harmonized System) is:
Classification and Labeling of Chemicals.
When an SDS is not included with the shipping of a specific chemical or product containing a recognized hazardous chemical, the funeral home should:....
Contact the manufacturer and request an MSDS prior to using the chemical
Funeral home employers are required to train employees on the new GHS no later than:
December 1, 2013
When would an employer be required to provide OSHA training.
Every 12 Months
"Other Preparation of the Body" is inlcuded in the "Embalming Disclosure"?
False
An empty fluid bottle, properly rinsed out, will suffice as an OSHA approved sharps container in the event that your regular sharps container is full...
False
Giving the consumer a copy of the Statement of Funeral Goods and Services Selected at the time of the funeral or mailing it to the consumer at a late...
False
If the Robert E. Lee Funeral Home does not offer direct cremations, they are still required to include the Alternative Containers Disclosure on their...
False
Prescription eyeglasses are an acceptable means of eye protection if they are made of glass and not plastic.
False
There are basically three price lists that we must provide to the consumer. Which 'price list' must be given to the funeral consumer for retention without them having to ask for it?
General Price List
As of _____________, the HCS GHS will require manufacturers to have available the new SDS's.
June 1, 2015
In 1975 this act was passed by the congress of the United States to insure that consumers are made aware of manufacturer's warranties on the goods they provide. Under the provisions of this act, the funeral director is required to make available to the funeral consumer all warranty information. The act is...
Magnuson-Moss
A funeral home has 10 caskets on their selection room floor - and the same 10 caskets listed on the CPL. One of the caskets is temporarily out of sto...
No action is required by the funeral home.
Regarding PICTOGRAMS, an SDS showing a flame with an "O" in the middle would symbolize:
Oxidizer
The Robert E. Lee Funeral Home has made funeral arrangements (graveside services) for Mr. Jones with a son who lives in California. Mr. Jone's son will not be arriving for the service until the time of the service at the cemetery. Regarding the "completed" statement of funeral goods and services selected provisions of the rule, when should the statement be given to Mr. Jones' son?
Prior to the final disposition at the cemetery
The Robert E. Lee Funeral Home discontinues their use of their General Price List (GPL) on September 30, 2002. Under the provisions of the rule, they...
September 30, 2003
