Ritz

Service Value 2

I am always responsive to the expressed and unexpressed wishes and needs of our guests.

Service value 3

I am empowered to create unique, memorable and personal experiences for our guests.

Service value 9

I am involved in the planning of the work that affects me.

Service value 10

I am proud of my professional appearance, language, and behavior

Service value 12

I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

Service Value 1

I build strong relationships and create Ritz-Carlton guests for life.

Service value 5

I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.

Service value 7

I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.

Service value 8

I have the opportunity to continuously learn and grow.

Service value 6

I own and immediately resolve guest problems.

Service value 11

I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.

Service value 4

I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.