Salesforce Admin: ProProf Quiz
What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers.
Inline editing Enhanced lists
What should a system administrator consider when setting up Mobile Lite? Choose 2 Answers.
It must be enabled for the entire organization Only recently viewed records are synchronized
A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records?
Import wizard
A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers.
When the record no longer matches the rule criteria When the action is deleted from the workflow queue
When are validation rules applied when using Salesforce for Outlook?
Every time data is synchronized with the server
A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be a result of the stage change? Choose 2 Answers.
Forecast Category Probability
Which data can be highlighted in a report using conditional highlighting? Choose 3 answers.
Grand Totals Summarized Summary Formulas
Where can the multilingual solution search feature be enabled? Choose 2 answers
Public Knowledge Base Self-service portal
When using sharing rules, what users can records be shared with? Choose 2 answers.
Public groups Roles and subordinates
When case assignment rules are being set up, cases can be assigned to whom?Choose 2 answers.
Queue User
When can a validation rule be used to prevent invalid data? Choose 3 answers.
When records are imported When records are edited by a user When records are updated by a workflow rule
The VP of sales at universal containers requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new picklist value to the stage field, but found that the new value was not available to users. What should the administrator do?
Add the new value to the appropriate sales process
Which accounts are automatically synchronized on Salesforce classic
All recently accessed accounts
What can be done with a workflow field update action? Choose 2 Answers
Apply a specific value to a field Change the record type of a record
Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "Forgot" and "Password". What does the administrator need to configure to meet this requirement?
Auto-response rule
Which statement about Community experts is true? Choose 2 answers.
Community experts are designated by an icon Community experts can manage Salesforce Ideas categories
Which of the following fields are NOT available for record types?
Contact status
When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
Corporate currency
Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?
Create a custom profile for users on the facilities team
A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?
Create a workflow rule on the opportunity object
Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent. How can a system administrator give the sales operation team read/write access to all escalated cases?
Create an ownership-based sharing rule
The sales operations team at Universal Containers needs to be able to read, edit, delete, and transfer all records owned by sales representatives. How can a system administrator meet this requirement?
Create sharing rules that give sales operations access to records owned by sales representatives
How can a system administrator add users to a salesforce organization using Chatter Free? Choose 2 answers.
Create users in the organization and assign them a Chatter Free license Enable invites to allow users to invite others within specified email domains
Which does not apply to custom formula fields?
Custom formula fields can reference other formula fields
What is a capability of the Service Cloud (Customer) portal? Choose 2 Answers.
Customers can log, view, edit, and close their own cases The portal and its users can be created without additional licensing
What is the purpose of the AppExchange? Choose 2 Answers.
Customers can share and install apps published by Salesforce partners Administrators can download and customize pre-built dashboards and reports
Which statement is true regarding the Answers community? Choose 2 answers.
Data categories control access to articles and questions Answers can be displayed externally on a customer or partner portal
What is affected by changing the default locale setting for an organization?
Date fields
Universal Containers is using a private sharing model. The US sales director needs full access to all records owned by the US Sales representatives. How can this be accomplished?
Define a role hierarchy where the US sales representatives roll up to the US Sales Director
What is a method for adding content to Salesforce CRM Content? Choose 2 Answers
Libraries Chatter Files
Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity?
Manually share the record with the public group
Which dashboard component can display data from the summary rows of reports? (2 answers)
Metric Table
What permission is set in a user's profile? Choose 3 answers.
Object permissions Mass email Run Reports
Universal Containers set the organization-wide default setting for opportunities to private. Which records will an opportunity pipeline report return?
Opportunities owned by the user running the report and users below them in the role hierarchy
The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.What feature should an administrator use to meet these requirements? Choose 3 answers.
Page layouts Support processes Record types
What component can be included in a custom home page layout? Choose 3 answers
Pending approvals list Messages and alerts Dashboard components
What are the valid organization-wide default options for the Account Object?
Private
A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage. Which data validation tool can be used to accomplish this?Choose 2 answers.
Record types and read-only page layouts Data validation rules
If two objects have a parent-child relationship, how can a user access the child record from the parent record?
Related list
Which setting can a system administrator enable in the Salesforce user interface? Choose 2 Answers.
Related list hover links Printable List views
Sales management at Universal Containers needs to display the information listed below on each account record: Amount of all closed won opportunities Amount of all open opportunities Which feature should a system administrator use to meet this requirement?
Roll-up summary fields
What should an administrator consider when configuring workflow rules? (2 answers)
Rules can be evaluated when records are created or edited Rules must be deactivated before using an import wizard
A marketing user needs to create a new campaign, but the new button is NOT visible from the campaign home page. The system administrator has verified that the user has the "Create" profile permission for the campaign object. How should the system administrator resolve the issue?
Select the Marketing User checkbox in the user record
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "Create" profile permission for Campaigns. How should a system administrator grant the correct access to the user?
Select the Marketing User checkbox on the user record
How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports?
Set the field to hidden using field level security
What should be considered when configuring the lead conversion process? Choose 2 answers.
Standard lead fields are automatically converted to account, contact, and opportunity fields. Custom lead fields can be mapped to account, contact, and opportunity fields
What type of field allows users to input text, images, and links?
Text area (Rich)
Which statement is true if a custom fiscal year is enabled? (2 answers)
The custom fiscal year must be defined manually The custom fiscal year setting CANNOT be disabled
Which circumstance will prevent a system administrator from deleting a custom field?
The field is used in a workflow field update
What does a page layout allow an administrator to control?
The fields users see on detail and edit pages
A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records.What is a possible reason for this? Choose 2 answers.
The record type has not been activated The record type has not been added to the sales user profile
An opportunity record created with a close date of July 30, meets the criteria of time -dependent workflow rule. The time dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?
The time dependent action is automatically removed from the queue
A user at Universal container reports an error message when attempting to log in. the administrator checks the user's login history, but there is no record of the attempted login. What could be cause of this issue?
The user is attempting to log in with wrong username
A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m. Which behavior of the application should the user expect?
The user will be able to continue working, but will be unable to start any new sessions.
What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range?
The user will not be able to log in at all
What is the purpose of the ideas community? (2 answers)
To invite customers, partners, and employees to submit ideas To comment on and vote for ideas posted by other community members
Universal Containers needs to synchronize data between Salesforce and an external financial system. How can a system administrator accomplish this?
Use an external ID field to match records between the systems
Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team's opportunities in the report results. How can the system administrator address this problem?
Use the show filter to filter report results and reduce records returned
What can users do with Mobile Lite? Choose 2 Answers.
View, create, edit, and delete accounts, contacts, and opportunities Search for records that were not previously downloaded to a mobile device
What types of tabs can a developer create? Choose 3 answers.
Web tabs Custom Object tabs Visualforce tabs
