Salesforce Exam Questions

Which of the following objects in Salesforce may have Social Accounts linked to them? (select 3) A)Accounts B)Opportunities C)Contacts D)Leads E)Persons

A)Accounts C)Contacts D)Leads

What is the main function of escalation rules when working with cases? A)Evaluating escalation criteria and carrying out relevant actions B)Assigning cases to users as they are created in Salesforce C)Escalating cases if a support user cannot fix the issue D)Escalating cases if they are not picked up within a time frame

A)Evaluating escalation criteria and carrying out relevant actions

Which of the following actions must be performed in order to track changes on a specific field? (select 2) A)Field History Tracking must be enabled on the object the field belongs to. B)Field History Tracking must be enabled at the Profile level for the desired users. C)Field History Tracking must be enabled at the Company Information level. D)You must file a case with Salesforce to enable Field History Tracking for your org. E)The desired field to track history on must be selected under Field History Tracking for the object it belongs to.

A)Field History Tracking must be enabled on the object the field belongs to. E)The desired field to track history on must be selected under Field History Tracking for the object it belongs to.

Which security mechanism in Salesforce allows users to share records that they own to other users, roles, and public groups? A)Manual Sharing B)Sharing Rule C)Org Wide Default D)Permission Set

A)Manual Sharing

Your company would like a basic way for their enterprise customers to gain access to solutions. This feature must not be available to other customers. What could meet this requirement? A)Portals + Solutions B)Public Knowledge Base C)Solutions D)Communities

A)Portals + Solutions

You need to set the Record Type for a converted lead's Account, Contact, and Opportunity based on the user who is converting the lead. How can this be accomplished? A)Set the default record types for each Profiles for Account, Contact, and Opportunity to the desired record type for converted records. B)Set the default record types doe each Role for Account, Contact, and Opportunity to the desired record type for converted records. C)Set the master record types for each Profile for Account, Contact, and Opportunity to the desired record type for converted records. D)Set the master record types for each Role for Account, Contact, and Opportunity to the desired record type for converted records.

A)Set the default record types for each Profiles for Account, Contact, and Opportunity to the desired record type for converted records.

A sales manager would like to create a sales leader board showing the totals of all Closed won deals by sales person. What would be the best way to create this? A)Summary Report + Table Component B)Tabular Report + Table Component C)Tabular Report + Chart Component D)Summary Report + Metric Component

A)Summary Report + Table Component

What type of process in Salesforce determines the Status options that are available on Cases in Salesforce A)Support Process B)Process Builder C)Process Visualizer D)Sales Process

A)Support Process

A user is complaining that they cannot see a tab for an object after you have recently switched their profile. What could be the issue? (Select 2) A)The profile does not have access to the object B)the object's tab is set to "Default Off" on the profile C)The tabs sharing settings have changed D)The object does not have a tab associated with it

A)The profile does not have access to the object B)the object's tab is set to "Default Off" on the profile

You have set login restrictions on your Org to only allow access from 9:00am-5:00pm. If a user is currently actively working on a record and clicks save at 5:05pm, what will happen? A)The user will be logged out and any progress will be lost B)The user will stay logged in and allows to work on the record open C)The user will be logged out but progress will be saved D)A warning message will appear allowing the user to save their progress being logged out

A)The user will be logged out and any progress will be lost

True or False: Anything represented by a tab in Salesforce, such as standard and custom objects, Visualforce pages, the Chatter feed, People, or Groups, may be made visible for a user in the Salesforce Mobile Navigation menu, based on the user's profile settings. A)True B)False

A)True

Which of the following is a WYSIWYG tool that allows you to customize your organization's page layouts for detail and edit pages, providing drag and drop ability to add and remove fields? A)Visualforce Page B)Enhanced Page Layout C)Schema Builder D)Enhanced Profile Layout Editor

B)Enhanced Page Layout

What type of rule is used to change the ownership of a case when defined criteria is met, such as a certain time has elapsed without an activity being performed on a case? A)Support Rule B)Escalation Rule C)Validation Rule D)Assignment Rule

B)Escalation Rule

Which of the following is not a valid Salesforce Sandbox type? (select 2) A)Full B)Integration C)QA D)Developer E)Developer Pro F)Partial Copy

B)Integration C)QA

While testing a new feature in Salesforce, a support manager has accidentally created 100 cases in Salesforce. What is the quickest way to delete these? A)Data Loader B)Mass Delete Records C)Import Wizard D)Delete via Report

B)Mass Delete Records

Your company has a private sharing model and a user is having trouble accessing a type of record they need to do their job. The user is at the bottom of the role hierarchy. What feature would be most suitable to grant this specific user access to this record type? A)Role Hierarchy B)Sharing Rules C)Field Level Security D)Org Wide Defaults

B)Sharing Rules

Which of the following automation tools provide the ability to post to Chatter? (select 2) A)Approval Process B)Visual Workflow C)Workflow Rule D)Process Builder

B)Visual Workflow D)Process Builder

Which of the following Standard Objects support Assignment Rules? (select 2) A)Account B)Opportunity C)Case D)Lead

C)Case D)Lead

The Client Relations Manager has approached you with an enhancement request for mobile users. From an account page in the Salesforce mobile app, users now need the ability to quickly create a Case associated with the Account. What would you do to fulfill this requirement? A)Create a Global Quick Action B)Create a Workflow Rule and Immediate Action C)Create an Object Specific Action D)Create a Case Assignment Rule E)Create an Escalation Rule

C)Create an Object Specific Action

Which of the following objects is the one that maps to data that's stored outside of your Salesforce org? A)Standard Object B)Custom Object C)External Object D)Binary Large Object E)Metadata Object

C)External Object

Which on of the following actions cannot be performed via a Workflow Rule? A)Field Update B)Send an Outbound Message C)Create a Task D)Launch a Flow E)Email Alert

D)Launch a Flow

What type of process in Salesforce determines the stages that are available on Opportunities in Salesforce? A)Support Process B)Process Builder C)Process Visualizer D)Sales Process

D)Sales Process