SB 2

Which of these are Taylor's principles of scientific management?

Give workers the training and incentives to do the task with the proper work methods. Use scientific principles to plan the work methods and ease the way for their workers to do their jobs. Carefully select workers with the right abilities for the task. Evaluate a task by scientifically studying each part of it.

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces?

Hugo Munsterberg

Which of the following are true of a learning organization?

It actively creates, acquires, and transfers knowledge within itself. It is able to modify its behavior to reflect new knowledge.

Which statement regarding a closed system is accurate?

It has little interaction with its environment.

What are the two branches of quantitative management?

Management science Operations management

Identify the two theorists who contributed the most to the human relations movement.

Maslow and McGregor

Maslow's hierarchy of human needs proposes that people are motivated by which of the following needs?

Self-actualization Esteem Safety Physiological Love

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit.

Spaulding

Which three individuals helped pioneer administrative management theory?

Spaulding, Fayol and Weber

True or false: Frederick Taylor is associated with the scientific management approach to management.

True Frederick Taylor is known as the "father of scientific management"

Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? (Select all that apply.)

Without customers, businesses wouldn't exist. A corporation can be thought of as a human community. Workers should be treated as assets.

If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory ___ manager.

Y

What are the two branches of the classical viewpoint of management?

administrative and scientific

Theory X and Theory Y focus on managers'

attitudes

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

behavioral science

The ___ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement.

behavorial

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.

contemporary

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"

contingency

The original focus of the Hawthorne studies was the ______.

effects of lighting levels on worker productivity

management encourages managers to make facts and logic the foundation of their approach to decision-making.

evidence-based

In terms of the systems viewpoint, _____ is information about the reaction of the environment to the outputs that affects the inputs.

feedback

What are the two overarching perspectives about management

historical and contemporary

Scientific management is the study of work methods to improve the productivity of _____.

individual workers

are the people, money, information, equipment, and materials required to produce an organization's goods or services.

inputs

Quality control

is the strategy for minimizing errors by managing each stage of production

Complexity Theory

is the study of how order and pattern arise from complicated, chaotic systems recognizes that all complex systems are networks of many interdependent parts that interact according to certain simple rules seeks to understand how organizations adapt to their environments is used in strategic management and organizational studies

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.

labor shortages

Theory X managers view workers as

lacking ambition

According to Henri Fayol, the major functions of management are:

leading. planning. organizing. controlling.

In order to build a _____ organization, managers must build a commitment to learning, work to generate ideas with impact, and work to generalize ideas with impact.

learning

Peter Drucker is credited with providing the first modern handbook on the subject of ______.

management

When Mary Parker Follett referred to the use of "communities" within an organization, she meant that

managers and subordinates should work together to solve issues.

Operations management focuses on _____.

managing the production and delivery of an organization's products or services more effectively

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.

mechanistic

Systems that have continual interaction with their environment are known as _____ systems.

open

_________ management focuses on managing the production and delivery of an organization's products or services more effectively.

operations

Management science is sometimes known as _____.

operations research

In terms of the systems viewpoint, profits and losses are types of _____.

outputs

According to Gary Hamel, management should be viewed as a(n) _____ to which ongoing improvements and innovation can be made systematically.

process

Quality control and quality assurance are two strategies a company can use to ensure _____.

quality

Quality control, quality assurance, and total quality management are all part of the _____ management viewpoint.

quality

The strategy for minimizing errors at each stage of production is called _____.

quality control

What are the three viewpoints of the contemporary perspective of management?

quality-management systems contingency

The Six Sigma approach relies on _____ to help improve manufacturing processes.

statistical analysis

The various parts that make up a complete system are commonly known as

subsystems

Henri Fayol is credited with being the first person to _____ management behavior.

systemize

Complexity theory is an offshoot of the _____ viewpoint because it is the study of how multiple chaotic processes arise into pattern and order.

systems

The behavioral management viewpoint emphasized

the importance of understanding human behavior and motivating employees to achieve

Administrative management is concerned with managing ________.

the total org

________ management stresses continuous improvement, employee involvement, learning from customers and employees, and accurate standards for identifying and eliminating problems.

total quality

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.

transformational processes

Issues with the classical viewpoint include that it:

views humans as cogs in a machine fails to account for the importance of human needs is overly mechanistic

Maslow's hierarchy of needs resulted from the study of ______

what motivates people to perform