Scan Training 2023

True or False. On the SCAN Marketing Storefront, I am able to personalize enrollment forms and flyers with my name, phone number and/or picture at no cost to me.

True

True or False. In following with our Code of Conduct, you can call SCAN's EthicsPoint Hotline: 1-877-863-3362 or go to www.ethicspoint.com to report Fraud, Waste and Abuse to SCAN.

True

In regards to SCAN's Code of Conduct, it's our written commitment to follow SCAN's ethical standards to:

All of the Above

Whenever I have questions about SCAN Health plan, I can:

All of the above are GREAT resources!

Which document should be completed with EVERY enrollment to ensure we coordinate care appropriately for your client, our new SCAN member?

Coordination of Care form

Who should you instruct your client to call if they are having issues with a bill they received?

SCAN Member Service Advocates

True or False. In general, instructing your clients to get their prescriptions at a preferred pharmacy (i.e. CVS, Walmart, Rite Aid) will save them money.

True

True or False. Now that I have completed my SCAN contract, AHIP training, certification training and exam, all I need to do is wait for my "Ready to Sell" email from SCAN Contracting to start enrolling clients on SCAN plans?

True

True or False. SCAN maintains a strict policy of non-intimidation and non-retaliation for good faith actions when reporting non-compliance.

True

Per CMS guidelines, what document MUST be shown and explained to every prospect when conducting a sales presentation?

Star Rating Sheet