schedule management
The scheduling system chosen usually depends on which of the following factors?
-physician preferences. -type of practice.
Which of the following are goals of an appointment scheduling system?
-smooth flow of patients -minimum waiting lines.
What are the three major pieces of patient information that should be obtained when scheduling an appointment?
1. Reason for visit. 2. Patient phone number. 3. Patient name.
which of the following are advantages of computerized scheduling?
1. it keeps track of patient attendance. 2. it blocks off slots for emergency appointments.
A new patient visit should be scheduled in the appointment book or electronic schedule for how long?
30 to 45 minutes
Matrix
Basic format of an appointment book, established by blocking off times on the schedule during which the doctor is able to see patients..
underbooking
Leaving large, unused gaps in the doctor's schedule; this approach does not make the best use of the doctor's time.
No-show
Patient who does not call to cancel and does not come to an appointment.
What is another name for time-specified scheduling?
Stream scheduling
To schedule an appointment, what are the major pieces of information needed from the patient?
Telephone number. purpose of the visit. full name.
Which of the following scheduling systems works well in a large facility
Wave scheduling
In open-hours scheduling, patients arrive
at their own convenience.
In open-hours scheduling, patients arrive.
at their own convenience.
Because appointment books are legal documents, the schedule should be written in
black and blue ink
What does a medical assistant do in the appointment book if the doctor has a surgery at 9:00 a.m. and it will last about an hour?
block off 2 hours in the appointment book.
BP
blood pressure check
Advance scheduling
booking an appointment several weeks or even months in advance/
can/cx
cancellation
CP
chest pain
c/o
complains of
CDE or CPE
complete diagnosis exam/complete physical exam.
Being able to access an appointment schedule from multiple areas in the office is an advantage of _____ scheduling.
computerized
con
consulation
ECG/EKG
electrocardiogram
FBS
fasting blood sugar
F/u, f/u, or F/U
follow-up
J &D
incision and drainage.
jnj
injection
lab
laboratory studies
Management consultants suggest that a schedule be written in blue ink because it is a ______ document.
legal and permanent
Which of the following are goals of an appointment scheduling system?
minimum waiting times and smooth flow of patients.
minor surg
minor surgery
N&V
nausea and vomiting
NP
new patient
NS
no-show patient
Which scheduling feature allows patients to schedule themselves or request an appointment on the internet?
online scheduling
Which of the following is a scheduling system in which patients arrive at their own convenience with the understanding that they will be seen on first-come, first-served basis?
open-hours
Pap
pap smear
pt
patient
Walk-in
patient who arrives at the office without an appointment.
P&P
pelvic (exam) and Pap (smear)
PT
physical therapy
Rx
prescription
RBS
random blood sugar
re
recheck
ref
referral
RS
reschedule
Time-specified scheduling
scheduling in which patients arrive at regular, specified intervals, assuring the practice a steady stream of patients throughout the day.
open-hours scheduling
scheduling in which patients arrive at the doctor's office at their convenience and are seen on first-come, first-served basis.
Cluster scheduling
scheduling similar appointments together at a certain time of the day or week.
Sig
sigmoidoscopy
surg
surgery
S/R
suture removal
double-booking system
system of scheduling in which 2 or more patients are booked for the same appointment slot, with the assumption that both patients will be seen by the doctor within the scheduled period.
In order to schedule appointments efficiently, you must have a guideline of how much _____ visits are expected to take.
time
Which scheduling system assumes a steady stream of patients all day long at regular, specified intervals?
time-specified
US or U/S
ultrasound
Modified-wave system
variation on the wave scheduling method.
Which method of scheduling is based on the fact that some patients will arrive late and others will require more or less time than expected?
wave