schedule management

The scheduling system chosen usually depends on which of the following factors?

-physician preferences. -type of practice.

Which of the following are goals of an appointment scheduling system?

-smooth flow of patients -minimum waiting lines.

What are the three major pieces of patient information that should be obtained when scheduling an appointment?

1. Reason for visit. 2. Patient phone number. 3. Patient name.

which of the following are advantages of computerized scheduling?

1. it keeps track of patient attendance. 2. it blocks off slots for emergency appointments.

A new patient visit should be scheduled in the appointment book or electronic schedule for how long?

30 to 45 minutes

Matrix

Basic format of an appointment book, established by blocking off times on the schedule during which the doctor is able to see patients..

underbooking

Leaving large, unused gaps in the doctor's schedule; this approach does not make the best use of the doctor's time.

No-show

Patient who does not call to cancel and does not come to an appointment.

What is another name for time-specified scheduling?

Stream scheduling

To schedule an appointment, what are the major pieces of information needed from the patient?

Telephone number. purpose of the visit. full name.

Which of the following scheduling systems works well in a large facility

Wave scheduling

In open-hours scheduling, patients arrive

at their own convenience.

In open-hours scheduling, patients arrive.

at their own convenience.

Because appointment books are legal documents, the schedule should be written in

black and blue ink

What does a medical assistant do in the appointment book if the doctor has a surgery at 9:00 a.m. and it will last about an hour?

block off 2 hours in the appointment book.

BP

blood pressure check

Advance scheduling

booking an appointment several weeks or even months in advance/

can/cx

cancellation

CP

chest pain

c/o

complains of

CDE or CPE

complete diagnosis exam/complete physical exam.

Being able to access an appointment schedule from multiple areas in the office is an advantage of _____ scheduling.

computerized

con

consulation

ECG/EKG

electrocardiogram

FBS

fasting blood sugar

F/u, f/u, or F/U

follow-up

J &D

incision and drainage.

jnj

injection

lab

laboratory studies

Management consultants suggest that a schedule be written in blue ink because it is a ______ document.

legal and permanent

Which of the following are goals of an appointment scheduling system?

minimum waiting times and smooth flow of patients.

minor surg

minor surgery

N&V

nausea and vomiting

NP

new patient

NS

no-show patient

Which scheduling feature allows patients to schedule themselves or request an appointment on the internet?

online scheduling

Which of the following is a scheduling system in which patients arrive at their own convenience with the understanding that they will be seen on first-come, first-served basis?

open-hours

Pap

pap smear

pt

patient

Walk-in

patient who arrives at the office without an appointment.

P&P

pelvic (exam) and Pap (smear)

PT

physical therapy

Rx

prescription

RBS

random blood sugar

re

recheck

ref

referral

RS

reschedule

Time-specified scheduling

scheduling in which patients arrive at regular, specified intervals, assuring the practice a steady stream of patients throughout the day.

open-hours scheduling

scheduling in which patients arrive at the doctor's office at their convenience and are seen on first-come, first-served basis.

Cluster scheduling

scheduling similar appointments together at a certain time of the day or week.

Sig

sigmoidoscopy

surg

surgery

S/R

suture removal

double-booking system

system of scheduling in which 2 or more patients are booked for the same appointment slot, with the assumption that both patients will be seen by the doctor within the scheduled period.

In order to schedule appointments efficiently, you must have a guideline of how much _____ visits are expected to take.

time

Which scheduling system assumes a steady stream of patients all day long at regular, specified intervals?

time-specified

US or U/S

ultrasound

Modified-wave system

variation on the wave scheduling method.

Which method of scheduling is based on the fact that some patients will arrive late and others will require more or less time than expected?

wave