SCM 303 SG 1

Currently, our system is characterized by a lack of fit between what the customer wants and what the SCM system is best able to provide. As a result, which of the following would apply? The only way to restore fit is for the firm to change the market segment it is going after. Unless something is done, our firm will not be the most effective and efficient long-term supplier. Any firm can successfully counter such inconsistencies through the use of patents and aggressive advertising. Multiple Choice 1 only. 1 and 2 only. Incorrect 3 only. 1, 2, and 3. 2 only.

2 only.

Which of the following is NOT true about "order qualifiers"? Multiple Choice The firm must perform acceptably on these traits, usually at least as well as competitors' offerings. All of the items are true. Order qualifier traits may include availability, price, and conformance quality. These are product traits that must meet a certain level in order for the product to even be considered by customers.

All of the items are true.

As per the discussion in the class, the balance between which of the following represents the optimal state? Multiple Choice TPE All of the others Variability TCO

All of the others

Which of the following statements is a reason why operations management is important? Multiple Choice Operations management is responsible for much of the value created by organizations. Operations management is a key source of competitive differentiation among firms. Efficient and productive operations drive the economic well-being of nations. All of these are reasons why operations management is important.

All of these are reasons why operations management is important.

Which of the following functions would NOT have to think about "processes"? Multiple Choice Logistics management Accounting Supply management Production management All of these have to think about "processes."

All of these have to think about "processes."

Scantron Inc. claims that its competitors have to recall 10 percent of their products to fix defects, while it only has to recall 5 percent. Scantron is emphasizing which dimension of quality? Multiple Choice Performance Conformance Durability Reliability

Conformance

As per the discussion in the class, which among the following is part of fundamental supply chain process? Multiple Choice Auditing Customer Collaboration Inspection Marketing

Customer Collaboration

ISCM10 - A company strategy is defined and decided by: Multiple Choice Individuals who are buying company stock The board of directors alone and without other concerns Business managers/ CEO/ General Managers without other concerns Customers who are buying the product Customers and individuals

Customers and individuals

A supply chain is a global network of organizations and activities involved in: Multiple Choice Designing, transforming, consuming, and disposing of goods and services. Designing, financing, selling, and disposing of goods and services. Financing, producing, and marketing of goods and services. Producing, buying, servicing, and disposing of goods and services.

Designing, transforming, consuming, and disposing of goods and services.

If you need to increase capacity, you should always start by: Multiple Choice Ensuring existing capacity is being efficiently used Building new facilities Outsourcing Expanding existing facilities Buying new machines

Ensuring existing capacity is being efficiently used

You are an upper-level manager in a firm. You believe that corporate objectives are not effectively disseminated throughout the organization and that line-level managers do not take them into account in their decision making. Which of the following would best help you to try to correct this problem? Multiple Choice Hold a series of supervisory manager meetings. Evaluate personality indicators to ensure inter-departmental worker compatibility. Establish metric-based performance measures. Evaluate and increase manager salaries and benefits.

Establish metric-based performance measures.

Which of the following is NOT one of the processes included in operations management? Multiple Choice Design Produce Deliver Finance

Finance

"When operational capabilities are consistent with and supportive of the value proposition and the outcomes desired by key customers" - this statement best describes the concept of: Multiple Choice Fit. Strategic planning. Flexibility. Execution.

Fit.

What kinds of questions does an operations manager who is responsible for operational-level planning address? Multiple Choice How many units of inventory for product X should I order? What new information system should we install? What technical training program should we purchase? Where should we locate a new distribution center?

How many units of inventory for product X should I order?

What kinds of questions does an operations manager who is responsible for tactical-level planning address? Multiple Choice How many workers should we hire or fire? What new customers should the company pursue? What new technologies should the company buy? Which customer order should we work on first today?

How many workers should we hire or fire?

As per the discussion in the class, which of the following activities are not included in Procurement? Multiple Choice Sourcing Identifying Suppliers Purchasing Inbound Logistics

Inbound Logistics

Up until the latter parts of the 20th century, operations management mainly focused on: Multiple Choice Design Globalization External outsourcing Internal production

Internal production

Internal operations managers work with what function to coordinate inbound and outbound flows of materials and information? Multiple Choice Finance Logistics Purchasing Marketing

Logistics

Physical goods can be differentiated from services in the operations management process by: Multiple Choice More labor-intensive and longer lead times. Longer lead times and they can be inventoried. More capital-intensive and shorter lead times. More expensive and easier to control.

Longer lead times and they can be inventoried.

In working with downstream processes, internal operations managers typically work closely with: Multiple Choice Information technology managers Government regulators Human resource managers Marketing and sales managers

Marketing and sales managers

A company with a number of physically separate plants has a centralized tool room. This tool room in the past has been responsible for emergency repairs. Whenever equipment (e.g., a spindle, boring machine, transfer line) in one of these separate plants breaks down, the affected items are brought to the tool room, where they are repaired. In some cases, the breakdowns affect production schedules. In other cases, the breakdowns are more annoying but do not adversely affect schedules. Complicating the operations in the tool room is the fact that many of the plans for the equipment are incomplete or out-of-date, thus resulting in "make from sample"; requests (the broken part is provided and the tool room is asked to make the replacement piece just like the broken part). It is difficult to predict what equipment will break down and when. Furthermore, the company owns a wide variety of equipment. What are the order winners and order qualifiers in this scenario? Order WinnersOrder QualifiersA.Cost,QualitySpeed,FlexibilityB.Flexibility,QualitySpeed,CostC.Speed,CostFlexibility,QualityD.Speed,FlexibilityQuality,Cost Multiple Choice Option B Option A Option D Option C

Option D

A firm X outsources the maintenance its IT systems to Firm Y. Now firm X is looking for another supplier to do the same because Firm Y fails to meet its commitments and causes several problems with Firm X's operations. Firm Y is Multiple Choice Order Winner Order Loser None of the others Order Qualifier

Order Loser

Which three elements make up the triple bottom line? Multiple Choice Pollution, Equality, People. Planet, Pollution, Profit. People, Profit, Planet. Profit, Equality, Pollution. Incorrect

People, Profit, Planet.

Which of the following attributes is directly related to fitness for consumption by a customer? Multiple Choice Timeliness Availability Performance Transaction Price

Performance

Xanadu makes HD televisions. It claims that its HD televisions have the clearest picture clarity in the industry. Xanadu is emphasizing which dimension of quality? Multiple Choice Features Performance Conformance Reliability

Performance

Planning that takes place at the level of the market or entire business is? Multiple Choice Marketing planning. Strategic planning. Financial planning. Tactical planning. All of the answers.

Strategic planning.

Different levels of planning in supply chain operations management include: Multiple Choice Strategic, tactical, and operational planning. Logistical, operational, and procurement planning. Long-term and short-term planning. General and detailed planning.

Strategic, tactical, and operational planning.

Operations managers answer questions of what, how, when, where, and who by defining both the ___________ and _____________ aspects of the operations management system. Multiple Choice Financing and capacity Production and accounting Marketing and delivery Structural and infrastructural

Structural and infrastructural

Joe Jones was asked to undertake a project to determine the resources and capacity his firm would need in the next three to 10 years. These types of decisions are considered to be: Multiple Choice Positional aspects of operations management. Infrastructural aspects of operations management. Structural aspects of operations management. Assessment aspects of operations management.

Structural aspects of operations management.

How is "supply chain management" different than "operations management"? Multiple Choice Supply chain management focuses mainly on supplier relationships, while operations management focuses mainly on production They are exactly the same thing Supply chain management is about relationships and flows, while operations management is about processes Supply chain management is external, while operations management is internal

Supply chain management is about relationships and flows, while operations management is about processes

A supplier of materials used in manufactured goods is a member of: Multiple Choice The tier 2 supply chain The product supply chain The resource/technology supply chain A union

The product supply chain

In a supply chain, the supplier that your organization purchases from directly would be called a __________? Multiple Choice Tier 1. Echelon 1. Tier 2. Echelon 2. Resource. Incorrect

Tier 1.

Order winners are things the customer _____, order qualifiers are things the customer _______. Multiple Choice Wants, Avoids. Needs, Wants. Wants, Needs Avoids, Wants. Needs, Avoids.

Wants, Needs

Internal questions that may be addressed in a SWOT analysis include: Multiple Choice What changes in technology will affect us? What trends are we well positioned to take advantage of? What obstacles do we face? What do we do better than anyone else?

What do we do better than anyone else?

ISCM11 - Inbound Logistics is: Multiple Choice involved in creating value for the buyer, such as assembly, parts machining, salesforce operation, advertising, product design, recruiting, etc associated activities with providing service to enhance or maintain the value of the product, such as installation, repair, training, parts supply, and product adjustment activities associated with collecting, storing, and physically distributing the product to buyers, such as finished goods warehousing, material handling, delivery vehicles operation, order processing, and scheduling Incorrect activities associated with transforming inputs into the final product form, such as machinery, packaging, assembly, equipment maintenance, testing, printing, and facility operations activities associated with receiving, storing, and disseminating inputs to the product such as materials handling, warehousing, inventory control, vehicle scheduling, and returns to suppliers.

activities associated with receiving, storing, and disseminating inputs to the product such as materials handling, warehousing, inventory control, vehicle scheduling, and returns to suppliers.

ISCM9 - An 'enterprise' could be: Multiple Choice a company a non-governmental organization a company or governmental organization all of these a governmental organization

all of these