SCMA 331 - UNL - Exam One
ASQ stands for what?
The American Society for Quality
CSCMP stands for what?
The Council of Supply Chain Management Professionals
Supply Chain Management
The active management of supply chain activities and relationships in order to maximize customer value and achieve a sustainable competitive advantage
Operations and Supply Chain Strategies should...
include measurable goals in relevant areas
What customization type is: Design and produce to meet customers' requirenments
Engineer-to-order
What kind of layout is used for Continuous flows and production lines?
Products-based
Inputs:
- Materials - Intangible needs - Information
The goals of ___ are to:
- Meet the customers' quality requirements and applicable regulatory requirements - Enhance customer satisfaction - Achieve continual improvement of performance in pursuit of these objectives
What does the SCOR Model consist of?
- Planning Activities - Sourcing Activities - Production Activities - Delivery Activities - Return Activities
What are the four sources of competitive advantage?
- Quality (Performance conformance, reliability) - Time (Delivery speed and reliability) - Flexibility (Mix, changeover, and volume) - Cost ( Labor, materials, engineering, etc)
Outputs:
- Tangible goods - Fulfilled needs - Satisfied customers
Six Sigma
A business improvement methodology that focuses an organization on continuous improvement
Process Map
A detailed map that identifies the specific activities that make up the informational, physical, and/or monetary flow process
ISO 9000
A family of standards supported by the international organization for standardization
Master Black Belt
A full-time Six Sigma expert who is "responsible for Six Sigma strategy, training, mentoring, deployment and results."
Black Belt
A fully trained Six Sigma expert "with up to 160 hours of training who performs much of the technical analyses required of Six Sigma projects, usually on a full-time basis."
Supply Chain
A network of organizations linked together through physical, information & monetary flows to produce a product or deliver a service
Swim lane process map
A process map that graphically arranges the process steps so that the user can see who is responsible for each step
Primary Process
A process that addresses the main value-added activities of an organization
Support Process
A process that performs necessary, but not value-added activities
Development Process
A process that seeks to improve the performance of primary and support processes
Champion
A senior-level executive who "owns" a Six Sigma project and has the authority and resources needed to carry it out
Functional Strategy
A strategy that translates a business strategy into specific functional areas
First-Tier Supplier
A supplier that provides products or services directly to a firm
Second-Tier Supplier
A supplier that provides products or services to a first-tier supplier
Upstream
Activities positioned earlier in the supply chain
Downstream
Activities positioned later in the supply chain
Green Belt
An individual who has some basic training in Six Sigma methodologies and tools and is assigned to a project on a part-time basis.
Core Competency
An organizational strength or ability that customers find valuable and competitors find difficult or impossible to copy
What customization type is: Customize final product using modules or designs from limited set of options
Assemble-to-order
APICS stands for what?
Association for Operations Management
What kind of layout is used for batch processes?
Cellular
Competitive Advantages come from ...
Competencies and tradeoffs
To be successful an organization needs...
Competitive Advantage
Process choice has long-run effects on...
Costs, quality, and flexibility
Which is NOT a trend in Supply Chain Management? A) Electronic Commerce B) Increasing Competition and Globalization C) Relationship Management D) Increased Market Share Profitability E) Security F) Sustainability
D) Increased Market Share Profitability
Mission Statement
Explains why an organization exists and what is important to the organization ( its core values) and identifies the organizations domain
What kind of layout is used for unique projects such as ships, buildings, etc.?
Fixed position
What kind of layout is used for job shops?
Functional
Characteristics of Production Line
High automation and limited flexibility
Characteristics of Continuous Flows
High volume and low variety
Lot tolerance percent defective (LTPD)
Highest defect level customer will tolerate
Value Perspective
How well the characteristic of a particular product or service align with the needs of a specific user
Team Member
Individuals who are not trained in Six Sigma but are included on a Six Sigma project due to their knowledge or direct interest in a process.
ISM stands for what?
Institute for Supply Management
Business Processes
Logically related tasks performed to achieve a defined business outcome
Characteristics of Job Shop
Low volume and high flexibility
What customization type is: Make customer specific products from a large set of standard components
Make-to-order
What customization type is: The mass production of a generic product and store in inventory (no customization)
Make-to-stock
Total Quality Management (TQM)
Managing the entire firm so that it excels in all quality dimensions that are important to the customer
___ serves the purpose of: - Create a common understanding of the process, activities, and results - Define the boundary of the process - Provide a baseline to measure the impact of improvement efforts
Mapping
Acceptable Quality Level (AQL)
Maximum defect level for 100% customer acceptance
Characteristics of Batch Production
Moderate volumes of multiple products
Operating Characteristics (OC) Curve
Probability of accepting a lot given the actual fraction defective in the entire lot and the sampling plan being used
Producer's Risk
Probability of rejecting a good lot
Strategies
The mechanisms by which businesses coordinate their decisions regarding their structural and infrastructural elements
Operations Management
The planning, scheduling, and control of the activities that transform inputs into finished goods and services
Mapping
The process of developing graphic representations of the organizational relationships and/or activities that make up a business process
Business Strategy
The strategy that identifies a firms targeted customers and set times frames and performance objectives for the business
Conformance Perspective
Whether or not a product was made or a service was performed as intended
