SCMA 331 - UNL - Exam One

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ASQ stands for what?

The American Society for Quality

CSCMP stands for what?

The Council of Supply Chain Management Professionals

Supply Chain Management

The active management of supply chain activities and relationships in order to maximize customer value and achieve a sustainable competitive advantage

Operations and Supply Chain Strategies should...

include measurable goals in relevant areas

What customization type is: Design and produce to meet customers' requirenments

Engineer-to-order

What kind of layout is used for Continuous flows and production lines?

Products-based

Inputs:

- Materials - Intangible needs - Information

The goals of ___ are to:

- Meet the customers' quality requirements and applicable regulatory requirements - Enhance customer satisfaction - Achieve continual improvement of performance in pursuit of these objectives

What does the SCOR Model consist of?

- Planning Activities - Sourcing Activities - Production Activities - Delivery Activities - Return Activities

What are the four sources of competitive advantage?

- Quality (Performance conformance, reliability) - Time (Delivery speed and reliability) - Flexibility (Mix, changeover, and volume) - Cost ( Labor, materials, engineering, etc)

Outputs:

- Tangible goods - Fulfilled needs - Satisfied customers

Six Sigma

A business improvement methodology that focuses an organization on continuous improvement

Process Map

A detailed map that identifies the specific activities that make up the informational, physical, and/or monetary flow process

ISO 9000

A family of standards supported by the international organization for standardization

Master Black Belt

A full-time Six Sigma expert who is "responsible for Six Sigma strategy, training, mentoring, deployment and results."

Black Belt

A fully trained Six Sigma expert "with up to 160 hours of training who performs much of the technical analyses required of Six Sigma projects, usually on a full-time basis."

Supply Chain

A network of organizations linked together through physical, information & monetary flows to produce a product or deliver a service

Swim lane process map

A process map that graphically arranges the process steps so that the user can see who is responsible for each step

Primary Process

A process that addresses the main value-added activities of an organization

Support Process

A process that performs necessary, but not value-added activities

Development Process

A process that seeks to improve the performance of primary and support processes

Champion

A senior-level executive who "owns" a Six Sigma project and has the authority and resources needed to carry it out

Functional Strategy

A strategy that translates a business strategy into specific functional areas

First-Tier Supplier

A supplier that provides products or services directly to a firm

Second-Tier Supplier

A supplier that provides products or services to a first-tier supplier

Upstream

Activities positioned earlier in the supply chain

Downstream

Activities positioned later in the supply chain

Green Belt

An individual who has some basic training in Six Sigma methodologies and tools and is assigned to a project on a part-time basis.

Core Competency

An organizational strength or ability that customers find valuable and competitors find difficult or impossible to copy

What customization type is: Customize final product using modules or designs from limited set of options

Assemble-to-order

APICS stands for what?

Association for Operations Management

What kind of layout is used for batch processes?

Cellular

Competitive Advantages come from ...

Competencies and tradeoffs

To be successful an organization needs...

Competitive Advantage

Process choice has long-run effects on...

Costs, quality, and flexibility

Which is NOT a trend in Supply Chain Management? A) Electronic Commerce B) Increasing Competition and Globalization C) Relationship Management D) Increased Market Share Profitability E) Security F) Sustainability

D) Increased Market Share Profitability

Mission Statement

Explains why an organization exists and what is important to the organization ( its core values) and identifies the organizations domain

What kind of layout is used for unique projects such as ships, buildings, etc.?

Fixed position

What kind of layout is used for job shops?

Functional

Characteristics of Production Line

High automation and limited flexibility

Characteristics of Continuous Flows

High volume and low variety

Lot tolerance percent defective (LTPD)

Highest defect level customer will tolerate

Value Perspective

How well the characteristic of a particular product or service align with the needs of a specific user

Team Member

Individuals who are not trained in Six Sigma but are included on a Six Sigma project due to their knowledge or direct interest in a process.

ISM stands for what?

Institute for Supply Management

Business Processes

Logically related tasks performed to achieve a defined business outcome

Characteristics of Job Shop

Low volume and high flexibility

What customization type is: Make customer specific products from a large set of standard components

Make-to-order

What customization type is: The mass production of a generic product and store in inventory (no customization)

Make-to-stock

Total Quality Management (TQM)

Managing the entire firm so that it excels in all quality dimensions that are important to the customer

___ serves the purpose of: - Create a common understanding of the process, activities, and results - Define the boundary of the process - Provide a baseline to measure the impact of improvement efforts

Mapping

Acceptable Quality Level (AQL)

Maximum defect level for 100% customer acceptance

Characteristics of Batch Production

Moderate volumes of multiple products

Operating Characteristics (OC) Curve

Probability of accepting a lot given the actual fraction defective in the entire lot and the sampling plan being used

Producer's Risk

Probability of rejecting a good lot

Strategies

The mechanisms by which businesses coordinate their decisions regarding their structural and infrastructural elements

Operations Management

The planning, scheduling, and control of the activities that transform inputs into finished goods and services

Mapping

The process of developing graphic representations of the organizational relationships and/or activities that make up a business process

Business Strategy

The strategy that identifies a firms targeted customers and set times frames and performance objectives for the business

Conformance Perspective

Whether or not a product was made or a service was performed as intended


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