Section 12 - Project Stakeholder Management

a. Texting is an example of a microblog that can keep stakeholders informed about project work

Which of the following statements is false about software that can assist in project stakeholder management? a. Texting is an example of a microblog that can keep stakeholders informed about project work b. Social media tools can assist in stakeholder management c. Some project management software includes features like giving high fives d. A vodcast is an example of a microblog that can keep stakeholders informed about project work

a. An expectations management matrix

Which type of matrix can help which knowledge areas are most important to stakeholders on a project? a. An expectations management matrix b. A knowledge area matrix c. A prioritization matrix d. A stakeholder management matrix

b. Control Stakeholder Engagement

Work performance information, change requests, project documents updates, organizational process assets updates are outputs for which process? a. Identify stakeholders b. Control Stakeholder Engagement c. Plan stakeholder management d. Manage stakeholder engagement

d. Social Media

____ can help in developing relationships with stakeholders. a. Free lunches b. Smilies c. Memos d. Social Media

a. Stakeholder notifications

_____ is information that may be provided to stakeholders about resolved issues, approved changes, and general projct status. a. Stakeholder notifications b. Project reports c. Project presentations d. Project records

a. Identifying stakeholder

Identifying everyone involved in the project or affected by it, and determining the best ways to manage relationships with them is the ______ process. a. Identifying stakeholder b. Managing stakeholders c. Planning stakeholders d. Controlling stakeholders

a. Stakeholder register

A document that includes details about identified project stakeholders is called a _____. a. Stakeholder register b. Stakeholder management c. Issue log d. Power/Interest grid

c. Stakeholder analysis

A technique for analyzing information to determine which stakeholders' interests to focus on and how to increase stakeholder support throughout the project is ______. a. Stakeholder register b. Stakeholder management c. Stakeholder analysis d. Stakeholder engagement

c. Expectations management matrix

A tool that helps clarify expectations and lists project measurements of success as well as priorities, expectations, and guidelines related to each measure is a ______. a. Risk register b. Stakeholder register c. Expectations management matrix d. Issue log

c. Managing stakeholder

Communicating and working with project stakeholders to satisfy thei needs and expectations, resolving issues, and fostering engagement in project decisions and activities is the _______ process. a. Planning stakeholders b. Controlling stakeholders c. Managing stakeholder d. Identifying stakeholders

b. Planning stakeholders

Determining strategies to effectively engage stakeholders in project decisions and activities based on their needs, interests and potential impact. a. Managing stakeholders b. Planning stakeholders c. Controlling stakeholders d. Identifying stakeholders

c. Manage closely

One of your project stakeholders has a high amount of authority and a high amount of interest. How should you manage that relationship? a. Keep informed b. Keep satisfied c. Manage closely d. Monitor

c. software

Several types of _____ can assist in project stakeholder management. a. management skills b. project teams c. software d. high-level executives

b. Plan stakeholder management

Stakeholder management plan and project documents updates are the outputs for which process? a. Manage stakeholder engagement b. Plan stakeholder management c. Identify stakeholders d. Control Stakeholder management]

c. External

Suppliers and concerned citizens are examples of which type of stakeholders? a. Internal b. Supportive c. External d. Unsupportive

a. Leading

The category of stakeholder that is aware of the project and its potential impacts and actively engaged in helping it succeed is ______. a. Leading b. Supportive c. Aware d. Neutral

b. Supportive

The category of stakeholder that is aware of the project and supportive of change is ______. a. Leading b. Supportive c. Unaware d. Resistent

d. Stakeholder register

The output of the Identify stakeholder process is ______. a. Issue log b. Project management plan c. Stakeholder management plan d. Stakeholder register

b. An issue log

What tool can you use to document, monitor, and track items that need resolution on a project? a. A risk register b. An issue log c. An issue register d. A resolution log

b. A Power/Interest Grid

What type of grid can categorize stakeholders based on their level of authority and concern? a. An Authority/Concern grid b. A Power/Interest Grid c. An Authority/Interest grid d. A Resistence/Support grid

d. Engagement Level

What type of information about stakeholders is not included in a stakeholder register? a. Assessment b. Classification c. Identification d. Engagement Level

c. Communication and Interpersonal skills

When managing stakeholder engagement, project managers and their teams must understand various expectations of stakeholers and use their ______ and _____. a. Interpersonal and management skills b. Management and PMP skills c. Communication and Interpersonal skills d. None of the above

d. In early phases

When should you start controlling stakeholder engagement on a project? a. In the latter phases b. You cannot control stakeholder engagement c. In the middle phases d. In early phases

a. Project Stakeholder Management

Which knowledge area was first introduced in the PMBOK guide in 2012? a. Project Stakeholder Management b. Project Engagement Management c. Project Consulting Management d. Project Procurement Engagement

d. Aware

Which of the following is NOT a category of stakeholders? a. Leading b. Neutral c. Resistant d. Aware