ServiceNow CSA Exam
What is a collection of users who share a common purpose?
Group
Is a homepage captured in an update set?
Homepages are not automatically included, but can be manually added
Which field type displays as a check box on the form?
True/False
Which ServiceNow product can be used to populate the CMBD?
Discovery
What is used to get information from tables through referenced fields?
Dot-walking
What is the name of the interface for building process automation capabilities?
Flow Designer
Which module is used to create or edit flow designer flows?
Flow Designer > Designer
When attaching a flow to a service catalog item, which plugin needs to be activated?
Flow Designer support for the Service Catalog
Which tool can be used to change the layout of the form view for all users?
Form Designer
What are the tree components of the Now Platform User Interface?
-Banner Frame -Application Navigator -Content Frame
What is a CI?
-Configuration Item -Can be tangible (hardware, software, servers, etc.) or intangible (business services, email, etc.)
What is a collection of permissions used to grant access to different parts of the platform?
Role
Name three ways of sharing a report with other people in the organization.
Scheduled email Export to PDF Publish
Which module is used to view knowledge content by category?
Self Service > Knowledge
Does a business rule run on the client side or the server side?
Server
Which ServiceNow tool is used by developers to create custom applications?
Studio
Which UI action saves information for a new record and leaves the form?
Submit
Where can you locate product documentation?
docs.servicenow.com
Which site offers help and training to ServiceNow developers?
https://developer.servicenow.com
Which tool is used to determine relationships between fields in an import set and an existing table?
Transform Map
What is created by default when you create a new table?
-Application Menu with the same name as the table Label -Module with the plural of the table Label
Which object grants access to all table records?
<table>.None
What protects applications by indemnifying and restricting access to available files and data?
Application Scoping
Which script runs when a record is displayed, inserted, updated, deleted, or when a tabled is queried?
Business Rule
What access does a user need to be able to import articles to a knowledge base?
Can contribute
Which type of scripts run on the browser?
Client-side scripts: UI Policies and Client Scripts
Which option allows you to update existing target table records when importing data from an import set?
Coalesce
What is defined as a series of tables containing assets and business services controlled by a company?
Configuration Management Database (CMBD)
Which tool enables users to collaborate on a task real-time and links conversations to records?
Connect Chat
What are the four tabs used to guide the user through creating a new report in the report designer?
Data Type Configure Style
Where is the data from an action stored so it can be used in subsequent actions in the flow?
Data Pill
Which types of records are not captured in an update set?
Data records
A non-administrator user who is assigned one or more permissions to develop applications is called:
Delegated Developer
What are the three components of a filter condition?
-Field -Operator -Value
How is dot-walking used when configure a notification?
-Identify the recipient (e.g. Users/Groups in fields) -Populate data in the notification (e.g. ${number} or ${URI_REF})
What should you consider when exporting a report to PDF and share the exported file?
-Information may be obsolete -Access control is not enforced on exported data
What are the three different types of context menus in a list view?
-List -Column -Record
What attributes of a field can a UI Policy Action change on a form?
-Mandatory -Visible/Hidden -Read Only
What are the different interfaces for accessing a ServiceNow Instance?
-Now Platform User Interface -Service Portal -ServiceNow Mobile Classic -ServiceNow Agent
What is specified in an access control list rule?
-Object and Operation being secured -Permissions required to access the object
What are the three main components of the Form Designer?
-Page Header -Field Navigator -Form Layout
What is created when an order is placed for a catalog item?
-REQ# (Request) -RITM# (Requested Item) -SCTASK# (Service Catalog Task)
What are the steps for applying an update set to an instance?
-Retrieve -Preview -Commit
What types of permissions can be configured in an access control rule?
-Roles -Conditions -Script that set the answer variable to true or false
How can a user display the current application scope in the banner frame?
-System Settings (gear icon) -Developer tab -Show application picker in header
What are the components of a Flow Designer flow?
-Trigger -One or more Actions
What are the three key tables in the CMBD?
-cmdb -cmdb_ci -cmdb_rel_ci
Which module opens the Report Designer Interface?
Reports > View/Run
What is a common way of testing functionality for different roles?
Impersonate User
Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting?
IntegrationHub
What is the language used for scripting in ServiceNow?
JavaScript
What is the module used to import word documents as articles?
Knowledge > Articles > Import Articles
Which module is used as the first step for importing data?
Load Data
What are the steps for importing data using an import set?
Load the data Create a transform map Transform the data Clean up the import table
Which module is used to add, updated, or remove catalog items?
Maintain Items
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual?
My Groups Work
Which tab contains the activity stream for a task?
Notes
What represents multiple related items grouped as one request?
Order Guide
What provides additional functionality within an instance?
Plugins
A row represents what in the ServiceNow database
Record
What appears as a simplified form to create a record in a table?
Record Producer
What can trigger a notification?
Record inserted or updated Event is fired A script
Which field type displays information from another table?
Reference
In what order are access controls evaluated?
Table-level: most specifics to most general then field-level: most specific to most general
Which modules can you use to create a new table?
Tables Tables & Columns
What allows fields to be populated automatically when applied?
Template
What is used frequently to move customizations from one instance to another?
Update Sets
What is used to determine user access to knowledge bases or a knowledge article?
User Criteria
What represents questions asked when ordering a catalog item?
Variables
What defines which fields appear in a list and the order of said fields?
View
Which three tabs are used to configure an email notification?
When to send Who will receive What it will contain
What is the difference between Work notes and Additional Comments
Work notes are visible to only those who can view the task. Additional comments are visible to the customer (requestor)
What is attached to a catalog item and determines the fulfillment process?
Workflow
What tool controls the publishing and retiring process for knowledge articles?
Workflows
Which role can manage multiple knowledge bases?
knowledge_admin
Which elevated role is required to modify access control rules?
security_admin