ServiceNow CSA Exam

What is a collection of users who share a common purpose?

Group

Is a homepage captured in an update set?

Homepages are not automatically included, but can be manually added

Which field type displays as a check box on the form?

True/False

Which ServiceNow product can be used to populate the CMBD?

Discovery

What is used to get information from tables through referenced fields?

Dot-walking

What is the name of the interface for building process automation capabilities?

Flow Designer

Which module is used to create or edit flow designer flows?

Flow Designer > Designer

When attaching a flow to a service catalog item, which plugin needs to be activated?

Flow Designer support for the Service Catalog

Which tool can be used to change the layout of the form view for all users?

Form Designer

What are the tree components of the Now Platform User Interface?

-Banner Frame -Application Navigator -Content Frame

What is a CI?

-Configuration Item -Can be tangible (hardware, software, servers, etc.) or intangible (business services, email, etc.)

What is a collection of permissions used to grant access to different parts of the platform?

Role

Name three ways of sharing a report with other people in the organization.

Scheduled email Export to PDF Publish

Which module is used to view knowledge content by category?

Self Service > Knowledge

Does a business rule run on the client side or the server side?

Server

Which ServiceNow tool is used by developers to create custom applications?

Studio

Which UI action saves information for a new record and leaves the form?

Submit

Where can you locate product documentation?

docs.servicenow.com

Which site offers help and training to ServiceNow developers?

https://developer.servicenow.com

Which tool is used to determine relationships between fields in an import set and an existing table?

Transform Map

What is created by default when you create a new table?

-Application Menu with the same name as the table Label -Module with the plural of the table Label

Which object grants access to all table records?

<table>.None

What protects applications by indemnifying and restricting access to available files and data?

Application Scoping

Which script runs when a record is displayed, inserted, updated, deleted, or when a tabled is queried?

Business Rule

What access does a user need to be able to import articles to a knowledge base?

Can contribute

Which type of scripts run on the browser?

Client-side scripts: UI Policies and Client Scripts

Which option allows you to update existing target table records when importing data from an import set?

Coalesce

What is defined as a series of tables containing assets and business services controlled by a company?

Configuration Management Database (CMBD)

Which tool enables users to collaborate on a task real-time and links conversations to records?

Connect Chat

What are the four tabs used to guide the user through creating a new report in the report designer?

Data Type Configure Style

Where is the data from an action stored so it can be used in subsequent actions in the flow?

Data Pill

Which types of records are not captured in an update set?

Data records

A non-administrator user who is assigned one or more permissions to develop applications is called:

Delegated Developer

What are the three components of a filter condition?

-Field -Operator -Value

How is dot-walking used when configure a notification?

-Identify the recipient (e.g. Users/Groups in fields) -Populate data in the notification (e.g. ${number} or ${URI_REF})

What should you consider when exporting a report to PDF and share the exported file?

-Information may be obsolete -Access control is not enforced on exported data

What are the three different types of context menus in a list view?

-List -Column -Record

What attributes of a field can a UI Policy Action change on a form?

-Mandatory -Visible/Hidden -Read Only

What are the different interfaces for accessing a ServiceNow Instance?

-Now Platform User Interface -Service Portal -ServiceNow Mobile Classic -ServiceNow Agent

What is specified in an access control list rule?

-Object and Operation being secured -Permissions required to access the object

What are the three main components of the Form Designer?

-Page Header -Field Navigator -Form Layout

What is created when an order is placed for a catalog item?

-REQ# (Request) -RITM# (Requested Item) -SCTASK# (Service Catalog Task)

What are the steps for applying an update set to an instance?

-Retrieve -Preview -Commit

What types of permissions can be configured in an access control rule?

-Roles -Conditions -Script that set the answer variable to true or false

How can a user display the current application scope in the banner frame?

-System Settings (gear icon) -Developer tab -Show application picker in header

What are the components of a Flow Designer flow?

-Trigger -One or more Actions

What are the three key tables in the CMBD?

-cmdb -cmdb_ci -cmdb_rel_ci

Which module opens the Report Designer Interface?

Reports > View/Run

What is a common way of testing functionality for different roles?

Impersonate User

Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting?

IntegrationHub

What is the language used for scripting in ServiceNow?

JavaScript

What is the module used to import word documents as articles?

Knowledge > Articles > Import Articles

Which module is used as the first step for importing data?

Load Data

What are the steps for importing data using an import set?

Load the data Create a transform map Transform the data Clean up the import table

Which module is used to add, updated, or remove catalog items?

Maintain Items

Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual?

My Groups Work

Which tab contains the activity stream for a task?

Notes

What represents multiple related items grouped as one request?

Order Guide

What provides additional functionality within an instance?

Plugins

A row represents what in the ServiceNow database

Record

What appears as a simplified form to create a record in a table?

Record Producer

What can trigger a notification?

Record inserted or updated Event is fired A script

Which field type displays information from another table?

Reference

In what order are access controls evaluated?

Table-level: most specifics to most general then field-level: most specific to most general

Which modules can you use to create a new table?

Tables Tables & Columns

What allows fields to be populated automatically when applied?

Template

What is used frequently to move customizations from one instance to another?

Update Sets

What is used to determine user access to knowledge bases or a knowledge article?

User Criteria

What represents questions asked when ordering a catalog item?

Variables

What defines which fields appear in a list and the order of said fields?

View

Which three tabs are used to configure an email notification?

When to send Who will receive What it will contain

What is the difference between Work notes and Additional Comments

Work notes are visible to only those who can view the task. Additional comments are visible to the customer (requestor)

What is attached to a catalog item and determines the fulfillment process?

Workflow

What tool controls the publishing and retiring process for knowledge articles?

Workflows

Which role can manage multiple knowledge bases?

knowledge_admin

Which elevated role is required to modify access control rules?

security_admin