Six Sigma Process Documentation and Analysis

You're examining an IT company's software development process map. Using this information, which statement are correct interpretation of the IT company's software development process?

*Connector join two parts of the process map at the QA stage *The requirements document is a process input

Sequence the steps for creating a process map

*Define the process boundaries *List the steps of the process in order *Create the process map with symbols *Validate or verify the map

Process maps use symbols to convey information about a process. What types of information should you look for when analyzing a process model to find areas for improvement?

*Delays that may cause wasted time *Rework loops

Process modeling is a tool that allows you to thoroughly understand a process. What are the categories of information obtained through process modeling?

*Descriptive *Prescriptive *Explanatory

Put the steps for creating a process map in order

*Determine the process boundaries *Place the steps of the process in order *Develop the process map using symbols *Check that the map is correct

Process modeling allows you to gain certain key types of results. What are they?

*Explanation of who does what, when, and where *Definition of how the process should run *Description of what actually happens

You're assessing an IT company's software development process map. Using the details, what statement correctly interpret the software development process?

*If no acceptance test passes, the process ends *If all test cases pass, the candidate is sent to QA

Process maps enable you to see all the elements of a process at a glance. What should you look for when analyzing a process map?

*Optimal flow *Opportunities for improvement

It's important that Six Sigma team members have proper procedure documentation so they'll know how to perform their jobs. What are the key elements of written procedures?

*Responsibilities for carrying out the task *Terms and definitions used within the document *The purpose and scope of the process

What are some of the characteristics of work instructions?

*They are typically written by the people who perform the task *They break processes down to their smallest, most detailed levels

Work instructions and written procedures complement each other, but they have distinct purposes

*They may include technical drawings, safety reminders, and tips *They describe the details of a process, including subprocesses

Six Sigma team members require written procedures so they understand what's expected of them. What are key elements of procedure documentation?

*Training *Review *Methods

Key process map symbol: A diamond

Decision

Key process map symbol: A half oval

Delay

Key process map symbol: An oval

First/Last step

A private university needs to examine, in detail, how it awards scholarships in order to uncover sources of delay

Functional deployment map

Key process map symbol: A parallelogram

Input/Output

An automotive rental chain needs to establish who is accountable for filing vehicle loss reports

Responsibility matrix

Key process map symbol: A circle

Review

Key process map symbol: A double-lined rectangle

Subprocess

A multinational department store chain wants to identify which customer relationship management tasks can be merged for greater efficiency

Top-down chart

A soft drink manufacturer needs to create a more efficient layout for its new bottling faciltiy

Workflow diagram