Six Sigma Process Documentation and Analysis
You're examining an IT company's software development process map. Using this information, which statement are correct interpretation of the IT company's software development process?
*Connector join two parts of the process map at the QA stage *The requirements document is a process input
Sequence the steps for creating a process map
*Define the process boundaries *List the steps of the process in order *Create the process map with symbols *Validate or verify the map
Process maps use symbols to convey information about a process. What types of information should you look for when analyzing a process model to find areas for improvement?
*Delays that may cause wasted time *Rework loops
Process modeling is a tool that allows you to thoroughly understand a process. What are the categories of information obtained through process modeling?
*Descriptive *Prescriptive *Explanatory
Put the steps for creating a process map in order
*Determine the process boundaries *Place the steps of the process in order *Develop the process map using symbols *Check that the map is correct
Process modeling allows you to gain certain key types of results. What are they?
*Explanation of who does what, when, and where *Definition of how the process should run *Description of what actually happens
You're assessing an IT company's software development process map. Using the details, what statement correctly interpret the software development process?
*If no acceptance test passes, the process ends *If all test cases pass, the candidate is sent to QA
Process maps enable you to see all the elements of a process at a glance. What should you look for when analyzing a process map?
*Optimal flow *Opportunities for improvement
It's important that Six Sigma team members have proper procedure documentation so they'll know how to perform their jobs. What are the key elements of written procedures?
*Responsibilities for carrying out the task *Terms and definitions used within the document *The purpose and scope of the process
What are some of the characteristics of work instructions?
*They are typically written by the people who perform the task *They break processes down to their smallest, most detailed levels
Work instructions and written procedures complement each other, but they have distinct purposes
*They may include technical drawings, safety reminders, and tips *They describe the details of a process, including subprocesses
Six Sigma team members require written procedures so they understand what's expected of them. What are key elements of procedure documentation?
*Training *Review *Methods
Key process map symbol: A diamond
Decision
Key process map symbol: A half oval
Delay
Key process map symbol: An oval
First/Last step
A private university needs to examine, in detail, how it awards scholarships in order to uncover sources of delay
Functional deployment map
Key process map symbol: A parallelogram
Input/Output
An automotive rental chain needs to establish who is accountable for filing vehicle loss reports
Responsibility matrix
Key process map symbol: A circle
Review
Key process map symbol: A double-lined rectangle
Subprocess
A multinational department store chain wants to identify which customer relationship management tasks can be merged for greater efficiency
Top-down chart
A soft drink manufacturer needs to create a more efficient layout for its new bottling faciltiy
Workflow diagram