SLC practice test 17-18 (missed/tricky questions)

Which of the following examples illustrates the concept of product in the hospitality industry:

A bed and breakfast advertising private baths and a fireplace in each room

Maggie owns an auto repair business. She'd like to be the best auto repair shop in the city. Is this a goal or a vision? A. A goal. It's long term, overarching, and inspirational.

A vision. It's long term, overarching, and inspirational. **

Which of the following data collection methods would best measure actual repeat business:

Collecting data on product purchases from loyalty programs

Which of the following is an example of a potentially unethical action associated with providing business information:

Discussing specific product-development processes with external business sources **

Into what two categories can wants be divided?

Economic and noneconomic

Which of the following is a result of price instability?

It becomes difficult for consumers to plan ahead

Due to bad weather, Clear Skies Airline had to cancel an international flight. How can Clear Skies Airline best deliver a positive moment of truth in this situation?

Provide complimentary hotel rooms and food for stranded passengers

What is the primary function of the Random Access Memory (RAM) component of a computer?

Serves as a temporary holding area for files and programs

moment of truth

When a customer interacts with a process and forms an opinion (positive, negative, or indifferent) about that process.

Patrick wants to keep a certain amount of his money in a safe place in which he can earn interest on his savings, and also be able to withdraw his funds without experiencing sizable financial penalties. In what type of financial institution should Patrick consider placing his money?

a retail bank

A coffee shop wants to appeal to young, technology-savvy consumers. To appeal to this demographic, the business should consider

accepting mobile credit card payments

The most common form of corruption affecting international trade is

bribery

A business comparing the monthly bank statement with the entries in its checkbook is an example of a(n)

cash control procedure

When processing a room reservation by telephone, the hotel reservationist should provide the guest with a(n)

confirmation number and the end of the call

A nation's currency exchange rate is likely to increase when

consumer confidence is high

Larry's Pro Shop sold $583,000 in merchandise during the year. He paid out $259,000 for equipment, salaries, and utilities. His company had $100,000 left over after taxes. The company's __________ was $224,000.

cost of merchandise

For several months, June has felt very tired at work. She has a hard time focusing on her job, is often irritated at her coworkers, and has turned in several late assignments. At home, June feels considerably better. June is experiencing

employee burnout

Individuals often gain wealth from saving money in a retirement account because

employers sometimes match employees' contributions

Chandra wants to develop a personal budget. What is the first step she should take?

establishing her goals

Cocoa Bean Coffee Café posts the following statement on its website: "Cocoa Bean Coffee Café does not share its customers' names, email addresses, and telephone numbers with others without obtaining customers' consent." This is an example of a business exhibiting __________ behavior in relation to __________.

ethical; information management

Which of the following behaviors is often associated with effective hospitality and tourism managers:

exhibiting self-control

employees have the right to

form unions

XRT Corporation's human resources manager sends a memo to all employees that describes some general changes that will affect their health insurance next year. This is an example of __________ communication.

formal, downward

A music streaming service has two versions: one with advertisements and one without advertisements for a monthly fee. What business model does this describe?

freemium

One of the reasons that direct mail is frequently used as a promotional method by hotels/motels is that

hotels/motels usually keep guest history records. **

What is an important social and cultural factor that has an impact on global trade?

language

The manufacturer of a defective clock refused to honor the clock's guarantee and give the customer a refund. The customer's right to demand satisfaction from the clock manufacturer is known as

legal recourse

After you've successfully "sold" your idea to an audience, your next step is to

make your audience feel good about their decision

A primary reason hospitality employees and businesses join professional or trade organizations is to

obtain further education and certification

Charice creates a new kind of glue using a new chemical formula that she invented. She wants to make sure that none of her competitors use the formula for their products. To protect the formula, Charise should do what to the product?

patent it

What is a common consequence that comes with a civil lawsuit?

paying a fine

As a result of increasing competition, many segments of the hospitality industry are emphasizing promotional efforts to focus on

price

What is likely to be the result of committing a criminal offense?

prison time, community service, counseling

Which of the following is an example of a current trend in business:

protecting consumer privacy

You look up to your older brother and his group of friends. Sometimes, what they buy influences what you buy. This is an example of a

reference group

Jenna is a social media coordinator for a boutique hotel. What is one task she should be sure to do every day?

respond to customer inquiries

What might businesses lose if their employees are injured on the job and are unable to work?

sales

A local chamber of commerce plans a street festival to appeal to community members and business owners. This is an example of which of the following membership benefits of a business alliance organization:

sales promotion events

What is the best way for an employee to obtain product specifications for a piece of office equipment?

send a letter of inquiry to the vendor

How can a business sell more goods to increase profit quickly, but do so without increasing expenses?

set lower prices

Assuming that all people of a certain nationality will work long hours for low pay is an example of

stereotyping

Akua is in charge of supervising the entire process of getting products into the marketplace, otherwise known as the flow of goods. Akua's job title is most likely

supply chain manager

When writing an executive summary, be sure that you

target people who don't have time to read the full report

Why do many businesses store information in a computerized database?

to maintain clients lists

What is the first thing you need to do when you want to persuade others to take a certain course of action?

understand your audience

What type of insurance do you need to purchase if you want to ensure that your beneficiaries receive an inheritance?

universal life insurance

Participating in school-operated programs such as the school store or library is one way that students might obtain

work experience

Which of the following is an example of a business using cash-control procedures:

writing checks for payments