Snow Practice exam 05
What types of records are NOT captured in an update set by default? Select 2 Answers from the below options. 1) Content pages 2) Homepages 3) Tables 4) Access Control rules 5) Business Rules
Answer: a) Content pages b) Homepages Explanation Homepages and content pages are not added to update sets by default. Add pages to the current update set by unloading them. You must manually add homepages and content pages to update sets before distribution
Which of the following are the steps to Easy Import? Select 3 Answers from the below options. 1) Preview Excel Template 2) Download Excel Template 4) Finalize Import 5) Upload Import Data 6) Download Import Data
Answer: a) Download Excel Template b) Finalize Import c) Upload Import Data Explanation There are five steps to Easy Import: 1) Download Excel Template 2) Complete Excel Template 3) Upload Import Data 4) Preview Import Data 5) Finalize Import
Which of the following can you do when creating a service catalogue variable? Select 3 Answers from the below options. 1) Make a variable read-only or hide it while defining the variable. 2) Make a question choice inactive. 3) Make a group of CheckBox variables mandatory in the Service Portal. 4) Make a question choice reusable, among other questions in the same catalogue item.
Answer: a) Make a variable read-only or hide it while defining the variable. b) Make a question choice inactive. c) Make a group of CheckBox variables mandatory in the Service Portal. Explanation You can perform the following actions when creating a service catalogue variable: * Make a variable read-only or hide it while defining the variable. * Make a question choice inactive. * Make a group of CheckBox variables mandatory in Service Portal. You can only associate a question choice to a single question in a catalogue item.
What are the two types of inbound email actions? Select 2 Answers from the below options. 1) Set a value for a field in the target table. 2) Send an email back to the source that triggered the action. 3) Forward the inbound email to the intended user. 4) Template the inbound email response.
Answer: a) Set a value for a field in the target table. b) Send an email back to the source that triggered the action. Explanation Inbound email actions are the actions the system takes in response to messages from users. An inbound email action checks the email for a watermark that associates it with a task and checks for other conditions. If the conditions are met, the system takes the inbound email action that you configure. The system can take two types of actions: * Record action: setting a value for a field in the target table. * Email reply: sending an email back to the source that triggered the action.
Which of the following describe Tasks? Select 3 Answers from the below options. 1) Tasks lead to quicker resolution times. 2) Tasks are repeatable processes. 3) Tasks can only be performed once. 4) Tasks minimize the possibility of human error.
Answer: a) Tasks lead to quicker resolution times. b) Tasks are repeatable processes. c) Tasks minimize the possibility of human error. Explanation Tasks are repeatable processes that minimize the possibility of human error and lead to quicker resolution times.
Which of the following is an example of a CI Class switch? 1) A CI is reclassified from the Linux Server [cmdb_ci_linux_server] class to the Windows Server [cmdb_ci_win_server] class 2) A CI is moved from the Windows Server [cmdb_ci_win_server] class to the Server [cmdb_ci_server] class 3) A CI from the Windows Server [cmdb_ci_win_server] class is switched off 4) A Server record that was upgraded from the Server [cmdb_ci_server] class to the Windows Server [cmdb_ci_win_server] class
Answer: A CI is reclassified from the Linux Server [cmdb_ci_linux_server] class to the Windows Server [cmdb_ci_win_server] class Explanation With the CI Class switch, the CI class is in a different branch in the class hierarchy and has a different set of attributes than the current class. For example, reclassifying a CI from the Linux Server [cmdb_ci_linux_server] class to the Windows Server [cmdb_ci_win_server] class.
Which of the following is a definition for transform maps in ServiceNow? 1) A map that is used to store the history of the incident records. 2) A map used to add data to encrypted fields. 3) A map used to trigger Business Rules before the data is queued in the outbound Web Service. 4) A map to determine relationships between fields displaying in an Import Set to fields in an existing table.
Answer: A map to determine relationships between fields displaying in an Import Set to fields in an existing table. Explanation A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing ServiceNow table, such as Incident [incident] or User [sys_user].
What is Configuration Management System (CMS)? 1) A set of tools and databases used to manage an organization's configuration data 2) Components of an infrastructure required to deliver a product or service 3) Relationships between Configuration Items 4) A database used to store configuration records throughout their lifecycle
Answer: A set of tools and databases used to manage an organization's configuration data Explanation Configuration Management System (CMS) is a set of tools and databases used to manage an organization's configuration data. As per ITIL, Configuration Management System is a much broader system that combines many different data repositories.
What authentication enables you to create policies based on a criteria-like role, IP address, or group? 1) OAuth 2.0 2) External single sign-on (SSO) 3) Authentication with SMAL 4) Adaptive authentication
Answer: Adaptive authentication Explanation Adaptive authentication enables you to create policies based on a criteria-like role, IP address, or group. These policies give you more control over the login process. Adaptive authentication uses an authentication flow for users and APIs based on the policy conditions you specify.
The Now Platform is an example of which cloud computing model? 1) Infrastructure-as-a-Service (IaaS) 2) Application Platform-as-a-Service (aPaaS) 3) Platform-as-a-Service (PaaS) 4) Software-as-a-Service (SaaS)
Answer: Application Platform-as-a-Service (aPaaS) Explanation The Now Platform is an Application Platform-as-a-Service (aPaaS) that automates business processes across the enterprise. Application Platform as a Service refers specifically to PaaS platforms specialized in cloud-based application development. It offers development and deployment environments for applications from the cloud. The Now Platform provides the infrastructure to help your organization develop, run, and manage applications.
(Rome) How is the business duration calculated on a catalogue task once it is closed? 1) Based on the Planned start and Planned end fields 2) Based on the Actual start and Actual end fields 3) Based on the planned Duration field 4) Based on the created and closed values
Answer: Based on the Actual start and Actual end fields Explanation For a catalogue item configured with a flow or workflow, the Set Actual Start Time business rule sets the Actual start field for the corresponding catalogue task. After the catalogue task is closed, business duration is calculated based on the Actual start and Actual end fields.
(Rome) How can you quickly reference the most frequently used articles in Service Portal? 1) By flagging them 2) By marking them as favorites 3) By creating a shortcut link for them 4) By rating them or marking them as helpful
Answer: By marking them as favorites Explanation You can quickly reference the most frequently used articles in Service Portal by marking them as favorites. You can access favorite articles quickly in the service portal from a My Favorites menu item in the portal header.
Which one of the following is NOT part of a workflow? 1) End activity 2) Begin activity 3) Connector 4) Transition 5) Node
Answer: Connector Explanation Workflows do not have connectors.
Which Common Service Data Model (CSDM) domain does Business Capability reside in? 1) Design 2) Sell/Consume 3) Physical 4) CMDB
Answer: Design Explanation Business Capability resides in the Design domain of the Common Service Data Model (CSDM).
What is a stakeholder's role in implementing and maintaining the CMDB? 1) Create a go-forward strategy for configuration management responsibilities. 2) Identify necessary reports showing CI health for related departments. 3) Import CI data, such as name, source and relationships. 4) Determine specific CI information required to support capabilities and build organizational buy-in.
Answer: Determine specific CI information required to support capabilities and build organizational buy-in. Explanation You will need to involve the right stakeholders to determine the specific CI information required to support these capabilities and build organisational buy-in. This stakeholder group should include the process owner, process manager, and other subject matter experts for each of the processes.
Which report feature is described by the following? Clicking on a report section displays a subset of the report's data in a new report. 1) On-demand report 2) Drilldown 3) Dashboard 4) Widget 5) Sharing
Answer: Drilldown Explanation When a Drilldown report is created, users can click on a report section to display a subset of the report's data in the form of a new report.
(Rome) Which option enables you to sort Visual Task Boards using criteria that you create? 1) Edit Filter & Sort 2) Breakdown Element 3) Interactive Filter 4) Load Filter
Answer: Edit Filter & Sort Explanation You can sort Visual Task Boards using criteria that you create with a Sort-Filter option, grouping items by properties to help organise your cards. Only the board owner can create the sorting criteria and add, edit, or delete the criteria. The criteria appear as "read-only" for other users. You can edit your sorting criteria for both Freeform and Data-Driven boards by selecting the Edit Filter and Sort button.
Which of the following list features requires permission to conduct? 1) Selectable 2) Sortable 3) Searchable 4) Editable
Answer: Editable Explanation You can enter a value in the Search field (i.e. Searchable), click the column label (i.e. Sortable), double-click a field value and edit if permissions allow (i.e. Editable), or tick the box next to a record (Selectable) to take extra actions.
Which field type allows users to use positive or negative values? 1) Value 2) Percent Complete 3) FX Currency 4) Decimal
Answer: FX Currency Explanation 'FX Currency' field type allows users to use positive or negative values. Use FX (Foreign Exchange) Currency fields as an alternative to the standard (default) currency fields found in most applications. They are highly configurable, support the use of custom rate tables, report aggregations, and provide improved visibility into conversion calculations.
A field can be added to a table and form by accessing which part of the Form Designer interface? 1) Field Navigator 2) Form Views 3) Field Formatter 4) Form Settings
Answer: Field Navigator Explanation Using Form Designer, users can add a new field to a table and form by accessing the field navigator. The field navigator allows you to manage fields on the form. It contains the following elements: Filter: Allows text search on the currently selected tab. Fields: Displays a list of existing fields you can add to the current form. Field Types: Displays a list of field types you can add to the current form. Adding a field type to the form layout creates fields in the selected table when the form layout is saved.
If an end-user wants to report an Incident, where does he/she navigate to on the service portal? 1) In the Infrastructure Services Category in the Service Catalogue 2) In the Software Category in the Service Catalogue 3) In the Quick Links Category in the Service Catalogue 4) In 'Can We Help You?' Category in the Service Catalogue
Answer: In 'Can We Help You?' Category in the Service Catalogue Explanation If an end-user wants to report an incident, he/she navigates to the Can We Help You? Category in the Service Catalogue on the service portal.
From an Application Portfolio Management (APM) perspective, what do Application Services represent? 1) Installed Instances 2) Servers 3) Configuration Items 4) Production Instances
Answer: Installed Instances Explanation From an Application Portfolio Management (APM) perspective, Application Services represent Installed Instances.
What item in the Knowledge Management Service Portal displays articles with the highest percentage of users, marking them helpful? 1) Most Useful 2) Most Viewed 3) Featured 4) Most Helpful
Answer: Most Useful Explanation The Most Useful item in the Knowledge Management Service Portal displays articles with the highest percentage of users, marking them helpful. The homepage displays links to the featured, most viewed, and most useful articles using several widgets. The featured articles are displayed based on the keywords associated with the articles. Most viewed and most useful articles are displayed based on the articles' highest view and use count.
Which of the following is the primary way to interact with the applications and data in a ServiceNow instance? 1) Now Mobile 2) Service Portal 3) Now Platform UI 4) Workspace
Answer: Now Platform UI Explanation The primary way to interact with applications and data in a ServiceNow instance is through the classic Now Platform UI.
How is the content of the email notification for expiring knowledge articles determined? 1) Valid to date of the expired knowledge articles 2 Authors of the expiring knowledge articles 3) Number of articles expiring in the coming month 4) Notification preference of the email recipients
Answer: Number of articles expiring in the coming month Explanation The email notifications for expiring knowledge articles are available when the value of the glide.knowman.enable_article_expiry_notification property is set to true. The content of the email notification is determined by the number of articles expiring in the coming month: 1) Up to 10 - The email notification includes a list of article links displayed in a tabular format and arranged in ascending order by their Valid to date. Clicking a link opens the article in Now Platform. 2) More than 10 - The email notification includes a View the list of expiring articles link, which, when accessed, opens a list in Now Platform of all articles expiring in the next month.
Which of the following is the ServiceNow application used to construct and test API requests to a ServiceNow instance? 1) REST API Explorer 2) REST Request Builder 3) REST API Provider 4) REST Message Explorer
Answer: REST API Explorer Explanation REST API Explorer is the ServiceNow application used to construct and test API requests to a ServiceNow instance.
What Flow Designer benefit corresponds to extending flow content by subscribing to IntegrationHub or installing spokes? 1) Repeatable 2) Centralized 3) Scalable 4) Robust
Answer: Scalable Explanation You can expand Flow Designer to communicate with external and third-party systems by requesting a separate subscription to IntegrationHub. Scalability of Flow Designer allows extending flow content by subscribing to IntegrationHub or installing spokes.
How do you embed report visualizations in the body of scheduled report emails? 1) Include them as attachments 2) Insert the report links 3) Drag and drop images to the body section 4) Select Embedded PNG
Answer: Select Embedded PNG Explanation You can select Embedded PNG to embed the report visualization in the body of the email. Large images are scaled to fit the email.
When configuring an email notification, where can you choose field values from the record to include within the message? 1) Select fields pane 2) Platform variables 3) Variables context menu 4) Select variables
Answer: Select variables Explanation To choose field values from the record to include within the message, navigate to Select variables. You can include variables from the Select variables column in the subject line for the email message, the HTML content of the email notification message, and/or the SMS alternate message.
A group is a: 1) Collection of tasks 2) Set of members to a subscription 3) Collection of permissions 4) Set of users delegated to perform different tasks 5) Set of users who share a common purpose 6) Individual to whom you have granted access to your ServiceNow instance
Answer: Set of users who share a common purpose Explanation A group is a set of users who share a common purpose. Groups may perform tasks such as approving change requests, resolving incidents, receiving email notifications, or performing work order tasks. Any business rules, assignment rules, system roles, or attributes that refer to the group automatically apply to all group members.
(Rome) Which reporting aggregation shows data variation from the average value for a given field? 1) Sum 2) Standard deviation 3) Average 4) Count Distinct
Answer: Standard deviation Explanation Aggregation enables you to apply calculations to data displayed in reports. You can use standard deviation to aggregate field values in your reports. You can apply the standard deviation calculation on the duration or numeric fields in your reports. Aggregating by using a standard deviation on performance indicators helps you analyse dispersions from the mean that is based on your key business parameters so that you can understand the reasons behind the variances. Here are the different aggregation options: * The count aggregation gives the number of records in each report element. * Count distinct provides the count of unique values for a given field. * Average shows the arithmetic mean of the values for a given field. * Sum shows the total of the aggregated values. * Minimum and Maximum show the least or greatest values for each displayed category. * Standard deviation shows data variation from the average value for a given field.
What data type in a survey metric has the field validation option to validate email, IP address, phone number or URL? 1) Reference 2) String 3) Template 4) Number
Answer: String Explanation Validate the value entered for a String type metric of a survey. Validation reduces the time required for an agent to resolve customer issues. Use the Field validation field for a metric to implement this functionality. This functionality is applicable in the Now Platform®, Survey Designer, ServiceNow®Service Portal, and ServiceNow®Virtual Agent. Possible validations are Email, IP Address (IPV4, IPV6), Phone Number (E.164) and URL.
Where do you navigate to see the notifications that are currently defined on the Now Platform? 1) System Notifications > Definitions 2) System Notification > Email > Notifications 3) System Definitions > Notifications 4) Notifications > Email > System Notifications
Answer: System Notification > Email > Notifications Explanation You can navigate to System Notification > Email > Notifications to see the notifications currently defined in the Now Platform.
Different form templates can be applied to a form by accessing the _______. 1) Template creator 2) Template bar 3) Toggle template views 4) Template editor
Answer: Template bar Explanation The Template Bar allows users to select different templates to apply to the form. Use the template bar to apply, edit, and create templates. The template bar appears at the bottom of the form. Click a template, which appears in blue text, to apply them to the form. Use the buttons to the right to add, edit, and access the complete list of templates.
Which of the following action is recommended when you want to perform system maintenance? 1) Mark logged in users inactive. 2) Terminate logged in users' sessions 3) Lockout logged in users 4) Impersonate logged in users
Answer: Terminate logged in users' sessions Explanation The Now Platform provides the ability to view and terminate individual user sessions, lock out users from the system, and make users inactive. Terminating a specific user session effectively logs that user out of the next transaction, usually the next browser click. Use the terminate sessions feature when you want to perform system maintenance. Locking a user out of the system means the user can no longer log in or generate any actions from any email messages that the user sends to the instance. Locking out users also terminates their user sessions. Making a user inactive means that the user does not show up in any fields that reference active users on the User table. ---------------- Follow these steps to terminate a specific user session: 1) Navigate to User Administration > Logged in users. You can only see users who are logged into the same application node as you. If the Active field on a user record value is false, the user is logged in but not currently running a transaction. Most users appear inactive at any given time. 2) Select the session you want to end. 3) Click Lock Out Session. The session is terminated, and the user is redirected to the login page at the next attempted transaction. The user is not locked out. Multiple user sessions may be associated with one user. Terminating a user session only affects the specific session.
Which Flow Designer plugin is active by default? 1) Demo Data for ServiceNow Flow Designer - Introspection 2) Connect Spoke for Flow Designer 3) Flow Designer Action Stop - Script 4) The Flow Designer Support for the Service Catalog
Answer: The Flow Designer Support for the Service Catalog Explanation 'The Flow Designer Support for the Service Catalog' plugin for Flow Designer is active by default, or it is automatically activated when upgraded from an earlier version to Orlando, Paris, Quebec or a later version.
Which of the following describes how users know what view they are seeing? Select the best response. 1) Open the Additional Actions menu and select the View menu item to see the current view. 2) View form annotations to see the current view name. 3) The view name is listed in brackets next to the record's display name in the form header. 4) Each user can only see one view for a form, so the view name does not matter. 5) Open Form Designer to see the current view name.
Answer: The view name is listed in brackets next to the record's display name in the form header. Explanation The view name is listed in brackets next to the record's display name in the form header. Use the Additional Actions > View menu item to select from the available views. Form annotations do not show the current view name. Developers use Form Designer to create views. Users can see more than one view for a form.
In addition to the article ID, what do the knowledge management notification emails include to determine if an article is relevant? 1) Customer feedback 2) Article ratings 3) Title of the article 4) Date and time
Answer: Title of the article Explanation Notification emails include the title of the knowledge article in addition to the article ID so you can more easily decide whether the knowledge article is relevant.
Which content type is NOT tracked in the history tab within the Application Navigator? 1) Lists 2) Homepages 3) UI pages 4) Records
Answer: UI pages Explanation History tab entries are created for many types of content, including lists, records, and homepages. Some content types, such as UI pages and other non-standard interfaces, are not tracked in the history tab.
How do you define conditions that are evaluated against users to determine which users can access catalogue items? 1) Catalogue UI Policies [catalog_ui_policy] 2) Catalogue Client Scripts [catalog_script_client] 3) User criteria [user_criteria] 4) Service Catalogue Configuration / Properties [system_properties_servicecatalog_ui]
Answer: User criteria [user_criteria] Explanation User Criteria [user_criteria] defines conditions evaluated against users to determine which users can access catalogue items.
Which admin role is required to modify access control rules? 1) metric_admin 2) security_admin 3) admin 4) itil_admin 5) u_acl_admin 6) business_rule_admin
Answer: security_admin Explanation Rules for access control lists (ACLs) restrict access to data by requiring users to pass a set of requirements before interacting with it. Normal admin users can view and debug access control rules. However, administrators must elevate privileges to the security_admin role to create or update existing access control rules. The security_admin role is the only role with elevated privileges in the base system. This role is automatically assigned to the user who is the default System Administrator (admin) user. It provides access to ACLs and High Security Settings. Note 1: To see this role, you must first elevate it to the security_admin role. If you are logged in as the System Administrator (admin) user only, you cannot see the security_admin record in the list of roles. Note 2: If you grant additional users the admin role, they cannot elevate to a privileged role. Only the out-of-box admin can elevate.
What is the auto-populated table name prefix when creating a new custom table in the global application? 1) u_ 2) x_ 3) z_ 4) c_
Answer: u_ Explanation A custom table is defined as any non-ServiceNow provided table you create or install on the Now Platform. When creating a new custom table in the global application, the table name is automatically prefixed with 'u_'.
Which role can switch their form view? 1) task_editor 2) service_viewer 3) personalize_form 4) view_changer
Answer: view_changer Explanation Users with the 'view_changer' role can switch their form view. 'task_editor' can edit protected task fields. 'personalize_form' can personalise forms, and 'service_viewer' provides access to read all services and offerings. Switching views submits the form, which saves all changes and triggers any onSubmit client scripts that apply. You cannot switch form views on a new form that has not been saved yet. When a user switches views, the selected view is saved as a user preference, so the user sees the same view by default when the form opens. To switch between form views, click the context menu at the left side of the form header, and then select Views > [Desired View]:
Which of the following are true about the Branding Editor? Select 2 Answers from the below options. 1) Lets all users apply their own theme to a portal 2) Applies a color theme to a portal 3) Sets all buttons to the same color 4) Allows only the 216 web-safe colors 5) Previews changes as they are made
Answers: a) Applies a color theme to a portal b) Previews changes as they are made Explanation The Branding Editor applies themes to a portal to allow compliance with corporate branding. The Branding Editor also allows change previews as they are made.
Which of the following are true statements about Data Policies? Select 3 Answers from the below options. 1) Data Policies are dependent on how a record is updated. 2) Data Policies have a condition as part of the trigger. 3) Data Policies are script-free, server-side application files. 4) Data Policies can take different actions when the Conditions field evaluates to true or false.
Answers: a) Data Policies have a condition as part of the trigger. b) Data Policies are script-free, server-side application files. c) Data Policies can take different actions when the Conditions field evaluates to true or false. Explanation Data Policies are script-free, server-side application files. Data Policies have a condition as part of the trigger. Data Policies can take different actions when the Conditions field evaluates to true or false. Data Policy Rules do not require scripting to set Mandatory and/or Read-only field attributes. Data Policies are not dependent on how a record is updated.
When using Form Designer, icons presented on each field include which of the following? Select 3 Answers from the below options. 1) Edit icon 2) Handle icon 3) Field icon 4) Remove icon 5) Reference icon
Answers: a) Edit icon b) Handle icon c) Remove icon Explanation When using Form Designer, the Handle, Remove and Edit icons are presented on each field.
Which of the following file types can be viewed directly in the Now Platform using the Document Viewer? Select 3 Answers from the below options. 1) PDF (.pdf) 2) Zip (.zip) 3) PNG (.png) 4) MS Excel (.xls) and (.xlsx)
Answers: a) PDF (.pdf) b) PNG (.png) c) MS Excel (.xls) and (.xlsx) Explanation Document Viewer enables you to view documents directly in the Now Platform rather than having to download them. Document Viewer supports viewing various file types in the platform. The maximum document file size is 50 MB. To use Document Viewer, enable it at the instance level and for the tables for which you want to use it. You can view the following file types: § MS Word (.doc) and (.docx) § MS PowerPoint (.ppt) and (.pptx) § MS Excel (.xls) and (.xlsx) § PDF § PNG § JPEG Other document types, for example, .zip or .exe files, are automatically downloaded without requiring Document Viewer.
What are the reasons organizations fail to complete implementation or realize business value from the CMDB? Select 3 Answers from the below options. 1) Unknown Configuration Items 2) Ill-defined relationships among Configuration Items 3) Inconsistent data quality 4) Too many non-IT Configuration Items
Answers: a) Unknown Configuration Items b) Ill-defined relationships among Configuration Items c) Inconsistent data quality Explanation A challenge to consolidating and maintaining the CMDB is capturing unknown CIs, inconsistent data quality and ill-defined relationships.
Which group types are provided in the base system? Select 3 Answers from the below options. 1) notification 2) catalog 3) approval 4) itil 5) survey
Answers: a) catalog b) itil c) survey Explanation The following group types are provided in the base system: catalog, itil and survey. Use the Type field to define categories of groups. Once defined, you can use these categories to filter assignment groups based on the group type using a reference qualifier. For example, when selecting an assignment group from the Incident form, Type can be used to filter groups based on whether they are typically involved in the Incident management process.
Which of the following visualization types allow you to add multiple data sources of the same type in the UI Builder? Select 2 Answers from the below options. 1) Single Score 2) Time Series 3) Pie and donuts 4) Bars
Answers: a) Time Series b) Bars Explanation You can add multiple data sources of the same type for time series (including Area, Column, Line, Stepline, and Spline) and bar (including Horizontal bar and Vertical bar) visualizations.
