SS21PRDWB - Premium RAM Delivery

As part of a premium follow up, how soon should you contact a customer after they've taken delivery of their new vehicle

24 hours

According to JD Power, ___ of buyers will return to your dealership if their needs are completely understood

86%

Who deserves a premium delivery

All Customers/Vehicles

Which feature should you cover in some detail at delivery for a customer who enjoys accessing her music library during long drives for work

Android Auto / Apple CarPlay

What effect does a less than perfect delivery have on overall Sales Satisfaction Index [SSI] scores

Causes SSI scores to plummet

Which best practice from premium service industries is defined as "Make everything all about the customer. Build loyalty to you and your brand by finding ways to make their life easier"

Develop a customer-centric way of thinking

According to JD Power using devices such as tablets, smartphones, and touchscreen monitors ________________ SSI scores

Greatly improves

Which one of the following is not something customers typically need help with during delivery

Operating the AM/FM Radio

Which is the preferred method to help customers enroll and get started with connected services and ownership benefits

Owner Support Plus

In what way can you best ensure that the vehicle is delivered as promised

Play an active role in quality assurance of the delivery

In which key delivery related measure did RAM Dealers show significant year-over-year improvement

Use of technology throughout the Sales Process

Which step of the Sales Process is usually the best time to help a customer enroll and get started with connected services and ownership benefits

Vehicle Delivery