STCO 550 - Creativity and Innovation/Conflict in Leadership

Multiunit organizations sometimes enhance creativity by:

sharing ideas across divisions.

During the insight step of creative thinking, a person:

suddenly obtains the problem-conquering solution.

A stereotype of the difference in negotiation style between Americans and negotiators from other countries is that Americans are more likely to:

move quickly toward a resolution of the problem.

Financial manager Josie needs a creative idea. She might try jogging because:

physical exercise pumps more blood and oxygen into the brain.

Materials handling manager Mary Ann wants to make the rounds. Therefore, she:

casually drops by the cubicles of her direct reports to chat.

You and the other members of your business unit are participating in the pet-peeve technique. Therefore, you would:

think up complaints that others might have about your unit.

Of the following leadership practices, the least likely to enhance innovation is:

to encourage innovation for its own sake.

When attempting to resolve conflict between two group members, leaders are advised to:

use confrontation and problem solving.

​Anthony works in the design team of a publishing company. He is not particular about obtaining approval from his team members for his creative design ideas. Hence, it can be observed from the given scenario that _____.

creative people are generally nonconformists

Brainstorming is often condemned as being _____.

superficial

Which of the following communication approaches is the most likely to be helpful in overcoming cross-cultural communication barriers?

Speaking slowly and clearly to people

A potential negative side effect of placing a heavy emphasis on innovation is that the company collects many ideas of limited value.

True

Effective communication is a major tool the leader can use to inspire organizational members to take responsibility for creating a better future.

True

The last step in the creative process is verification and application.

True

In terms of leadership and management, listening is:

an opportunity for dialogue and conversation.

The problem-conquering solution flashes into the person's mind at an unexpected time during the insight step of the creative process.

True

Work groups tend to be more creative when group members support each other, and when the group is diverse in a number of ways.

True

A symptom of conflict with extremely negative consequences is when an organization:

has departments competing for dominance behind the scenes.

Anecdotes are particularly useful in persuading group members about the:

importance of organizational values.

A person's linguistic style:

is his or her characteristic speaking pattern.

Distaste for the task is associated with high creativity because the worker works rapidly to find a solution to the distasteful problem.

False

The recommended way for a manager to make the rounds is to start the work day with an e-mail message to all direct reports asking for their input on problems and concerns.

False

Which of the following is not a useful strategy in forming a creative work group?

Form the group from within a single unit in the company.

Which one of the following would not be considered a managerial practice that enhances creativity?

Prescribing the best method for arriving at a creative solution

Which of the following is a personality trait of a creative person?

Self-confidence

When communicating with people from different cultures, it is important to:

be sensitive to differences in nonverbal communication.

Stuart, the director of a company producing electrical appliances, is preparing to address the sales team to appreciate their performance. When preparing his message for the speech, Stuart should ensure that _____.​

the message is geared to the listeners

Age Inc., a company producing scientific instruments, has a dedicated team working on product innovations. This team is not involved in the company's regular activities. The team is provided with ample resources and has direct access to the company's senior management team. From the given scenario, it can be inferred that _____.

innovation is continuously pursued

A creative idea is considered to be innovative when the idea:

is put into action.

A worker has the experience of flow when he or she:

is totally absorbed in the task at hand.