Strategic Managerial Communication- Final Exam

What to do during an interview

- Bring extra copy of resume and things to write with/on - Record the name of the interviewer, tips that they give you, etc. - Behave professionally and show enthusiasm

Preparations before interview

- Check dress expectations - Research the company - Rehearse everything you can - Prepare professional materials (resume, references, portfolio, etc.)

When preparing a resume...

- Emphasize information that is relevant to the job you want, is recent (last three years), and shows your superiority to other applicants - To emphasize key points, put them in headings, list them vertically, and provide details - Use sentence fragments punctuated like complete sentences - Items must be concise and parallel - Verbs and gerunds create a dynamic image - Chronological order starting with mose recent

Employers tend to hire people with what qualifications?

- People within their organization - People with proof of expertise - People with references from trusted sources - People from a trusted recruiting agency - People from a job advertisement - From a resume - Need to be able to use the internet effectively, build relationships through internships and networking, establish a reputation online, and be prepared with traditional resumes and cover letters

How employers use resumes

- To decide who to interview - They scan/skim them - They assume that your letter and resume represent your best work - After an employer has chosen an applicant, he or she submits the applicant's resume to people in the organization who must approve the appointment

When to use a skills resume

- Your education and skills are not relevant to the job you are applying for - You are changing fields - You want to combine experiences - Your recent work may create the wrong impression (gaps, job hopping)

Gerunds

A gerund is a verbal that ends in -ing and functions as a noun.

Which of the following is true of job hunting? A. People who do not need jobs immediately are more confident and usually get better offers. B. Students who have to job-hunt before graduation can focus on their subjects and classes because an active job search is less time-consuming. C. If one is already working, searching for a new job during work hours helps one get good reference from the current employer. D. One should plan to spend only 10 hours a week on their job search after graduation. E. Informal preparation for job hunting should start only after graduation.

A

Which of the following best describes an elevator speech? A. It is a powerful statement of why you are a good candidate for a particular job. B. It is a speech that gives you the chance to oppose the views of your interviewer. C. It is a speech that is generally long, informative, and useful in a one-on-one situation. D. It is a speech that employees give candidates at campus interviews. E. It is a speech that an employee delivers to get a promotion or raise.

A.

Wendy is planning to conduct a survey to gather information through primary research. She intends to survey a fairly small number of people in a specific location. Which of the following kinds of surveys will be convenient in this case? A. Face-to-face B. Telephone C. E-mail D. Online E. Television

A.

Which of the following questions should you avoid asking in an interview? A. Questions about salary and benefits B. Questions about the work culture of the organization you are planning on joining C. Questions about where the organization would expect a new candidate to be in three or five years D. Questions about what a good employee should do before the first evaluation E. Questions about interest rates that affect the organization

A.

While e-mailing a solicited application letter, _____. A. you can paste your traditional letter into your e-mail B. you need a short letter that catches the reader's attention C. your letter will most likely be a transmission e-mail D. you should not ask for an interview E. you should call the employer to check the status of your application

A.

_____ refer to words and phrases that an employer will have a computer seek in an electronic résumé A. Key words B. Weasel words C. Automated words D. Power words E. Code words

A.

Adella is a campaign manager at a not-for-profit organization. She notices that one of her subordinates, Mary has not achieved any of her objectives for an ongoing campaign. After speaking to the other campaign managers, Adella discovers that Mary has not achieved her objectives for some other projects as well. After her discussion with the HR department, Adella decides that Mary should be terminated. In which of the following ways should Adella convey this news to Mary? a. Adella should send Mary an e-mail telling her that she has been terminated. b. Adella should send Mary a text message informing her that she must not resume work the next day. c. Adella should present the reasons for Mary's termination ambiguously to avoid offending her. d. Adella should deliver this news to Mary in person instead of through e-mail or phone. e. Adella should present the news in such a way that it comes as a surprise to Mary.

Adella should deliver this news to Mary in person instead of through e-mail or phone

The most appropriate situation for a direct request pattern to be used is when: a. an audience is not convinced or is doubtful about an issue. b. an audience tends to agree easily to a request. c. an audience's anticipated reaction is negative. d. an audience is more likely to read all the messages that are received. e. a task is difficult for an audience to undertake.

An audience tends to agree easily to a request

Cindy attends a career counseling session in her neighborhood where she receives career advice and useful tips from seasoned career counselors. These experts specifically discuss how career objective statements should be framed and provide general guidelines regarding them. Cindy is advised that career objective statement should: A. cover at least half of the first or second page of a résumé. B. state what one wants to do and the responsibility one wants to hold. C. aim at targeting a diverse range of jobs in the prospective market. D. be elaborate and focus on generalities. E. be placed at the top of a résumé rather than on a cover letter.

B.

Imani is responding to a newspaper advertisement for the post of editorial assistant in a publishing house. When she writes her application letter, she indicates immediately that she is applying for the specific position advertised. This is a recommended practice for _____ application letters. A. speculating B. solicited C. referral D. follow-up E. prospecting

B.

Lydia has completed her first round of interview with a publishing house and is waiting to hear from the company. At this point, it is appropriate for Lydia to: A. call a few times within the first week to show her enthusiasm for the job. B. follow up with a call and leave a message if she gets voice mail. C. write a thank-you note if she does not hear from them in a week. D. wait for them to contact her. E. wait at least two weeks before she contacts them.

B.

The _____ of an interview should be used by a candidate to summarize restated key accomplishments and strengths, and to express enthusiasm for the job. A. introduction B. close C. rebuttal D. opener E. initiation

B.

Which of the following is a way to handle being out of the job market for a while? A. Avoid local networking events as they are not useful. B. Do freelance work to keep you occupied. C. Allow yourself to leave a gap on your résumé as employers do not mind it. D. Do not mention the period of being out of the job market on your résumé. E. Avoid volunteer work experience as it has no professional value.

B.

Which of the following is true of good report problems? A. They grow out of superficial issues. B. They have data and evidence that is comprehensible to a researcher. C. They are broad and cover a large topic. D. They are time-consuming and cannot be solved in the available time. E. They are not characterized by purpose statements.

B.

Which of the following is true of the hidden job market? A. The number of unadvertised jobs decreases the higher on the job ladder you go. B. The percentage of jobs that are not advertised is as high as 80 percent. C. Many new jobs come from responding to advertisements and not through networking. D. Solicited job application letters are the best way to reach the hidden job market. E. In a hiring freeze, the hidden job market loses its ability to sustain.

B.

Hannah, a training coordinator, meets with all the trainers in her organization to generate ideas about how to make their training sessions more interactive. She asks the trainers to begin by sharing all their ideas, without thinking about whether the ideas are relevant. She writes these ideas down on a white board. She says that once they have generated as many ideas as they can, she will zero in on the most useful ones. This scenario best illustrates the process of: a. editing b. bypassing c. free-writing d. brainstorming e. proofreading

Brainstorming

Which of the following is true of ethics in business communications? a. Business ethics pertains only to international pacts. b. Ethical concerns are no longer a part of the business environment. c. Consequences for not acting ethically are becoming less common. d. Business ethics mostly involves routine practices that involve communication. e. Employees have limited means for whistleblowing in these days of instant communication.

Business ethics mostly involves routine practices that involve communication

Kayla is attending an interview for the post of an administrative executive. Which of the following would be a good answer to the question, "What is your greatest weakness?" A. I am a workaholic and like to work all the time. B. I do not like working with people, and I know that my interpersonal skills will be required only once I am promoted. C. I do not like selling products. But I like selling ideas, which is why this position interests me. D. I do not have any substantial work experience, and I think that is my greatest weakness. E. I am a perfectionist and always submit work that is flawless.

C.

Rita applies for the position of a visualizer in a web designing company. On her résumé, she experiments with layout and fonts to make it look attractive, and at the same time she wants to ensure that she follows the basic guidelines pertaining to layout and design. While doing so, which of the following should she adhere to? A. Avoid working with fonts and bullets to highlight information. B. Always use résumé templates that come with word-processing software. C. Use enough white space to group items. D. Make headings as wide as possible to give her résumé a balanced look. E. Make her résumé look "busy" by using innumerable fonts and colors to highlight data.

C.

The term _____ refers to résumé that summarize what one did in a time line starting with the most recent events, and going backward in reverse order. A. skills résumé B. functional résumé C. chronological résumé D. mini résumé E. targeted résumé

C.

Which of the following examples best illustrates positive emphasis in an application letter? A. Please give me a chance. B. I cannot promise that I am substantially different from the other candidates, but I shall do my best. C. My profile of a professor was published in the campus newsletter. D. I have learned an excessive amount about technology and its uses. E. I fervently apologize for my lack of experience.

C.

Which of the following examples best illustrates you-attitude in an application letter? A. Your company has just conducted a successful merger with its competitor. B. I did an exceptional job when I was president of the student council. C. Under my presidency, students were able to have many of their needs met. D. A company with your reputation and status is perfect for my financial and cultural needs. E. I have a tremendous ability to learn and apply what I learn to my work.

C.

Which of the following is a good coping strategy for an individual who has joined his first full-time job? A. Get to know your colleagues, but do not keep networking with people in the field. B. Be more observant and do not ask too many questions until later. C. Learn the jargon, but use it sparingly around the office. D. Do not try to plug into the office grapevine. E. Help out when you're asked, but do not go out of your way as it could offend others.

C.

Jenex Inc. is a software development company that offers its employees perks including on-site day care for their children, three-week paid vacation twice a year, and on-site laundry pickup and delivery. These offerings are most representative of Jenex Inc.'s _____. a. big data b. ethical code c. globalization d. corporate culture e. intercultural competence

Corporate culture

Effective oral communication directed at an international audience primarily requires _____. a. monochronic practices b. cultural understanding c. impeccable grammar skills d. polychronic practices e. negotiating strategies

Cultural understanding

A(n) _____ on job candidates includes a verification of legal and criminal records, complete employment history, and academic credentials. A. account bookkeeping B. gateway procedure C. negotiability check D. background check E. academic gatekeeping

D.

Ronaldo has just completed his first interview with a prospective employer, and he thinks it has gone off quite well. Which of the following should he do to reinforce his positive first interview? A. He should call a few times to enquire about his status. B. He should write a thank-you note within a week if he does not hear from them. C. If he gets voice mail, he should keep trying till he gets through to someone. D. He should write a thank-you note within the next 24 hours. E. If he receives an enquiry over e-mail, he should wait a day before replying.

D.

Sonia, a manager at an advertising agency, prepares a report to record the work completed so far and the work remaining on her new project. Her report further analyzes the quality of the work and recommends specific restructuring to the project. Sonia has prepared a(n) _____. A. trip report B. closure report C. credit report D. interim report E. justification report

D.

To maintain the correct paragraph length and unity for your application letter, use _____ at the beginning of your paragraphs to make your letter more readable. A. gerunds B. auxiliary verbs C. talking heads D. topic sentences E. transition words

D.

Which of the following is true of networking? A. Reciprocity is harmful to networking. B. Networking becomes less important as you advance in your career. C. Social media is not meant for professional networking. D. Successful networking is characterized by a "two-way" reputation. E. Networking is insignificant for entry-level positions.

D.

Which of the following is true of the process of finding out about employers and jobs? A. Finding out the name and address of a specific individual in an organization you are applying to is not recommended. B. Calling an organization to find out more details about a job can come across as unprofessional. C. Talking to friends who have graduated recently may give you subjective opinions about the job market. D. Conducting information interviews will give you more insights about a job that may interest you. E. Knowing an organization's larger goals is unnecessary when you are applying for a position in that organization.

D.

Which of the following questions is most likely to be asked in a behavioral interview? A. What will you do if a team member says he no longer wants to manage projects? B. How will you motivate people in your team to perform better? C. How do you think you can add value to our climate campaign team? D. What did you do the last time a project faced a crisis? E. How would you handle a situation which involves low funds for a campaign?

D.

Which of the following would be classified as an informative message? a. Denying an increase in credit limit by a bank to a customer b. Informing a student that an application to the college has been rejected c. Distributing the minutes of a meeting to all members of the meeting d. Informing an employer of one's resignation from a job e. Announcing to a customer that the payment date for a policy has lapsed

Distributing the minutes of a meeting to all members of the meeting

Cecilia, a risk manager at a banking firm, prepares a report that documents the causes of failure of a recent project. She lists lack of sustainability as a reason for failure and recommends suitable action to prevent such failures in the future. Under which of the following categories of reports does her report fall? A. An accident report B. A credit report C. An interim report D. A progress report E. A closure report

E.

Kayla, a graduate student, is preparing her first résumé She makes it a point to frequently use key words throughout her résumé. Which of the following guidelines should Kayla follow while writing her résumé? A. She should be as concise as possible even if it means eliminating vital content. B. She should never use phrases and sentence fragments. C. She should use the word "I" to appear confident about her qualifications and experience. D. She should use nouns in place of verbs and gerunds to create a more dynamic image. E. She should ensure that items in the list follow a parallel structure.

E.

Ravi is a job applicant who plans to send his résumé with an e-mail. He is afraid that it will get rejected by spam filters. While e-mailing his résumé, which of the following is a preventative step that Ravi can take to avoid the effect of spam filters? A. Send his résumé to a spam counter that will count the number of spam messages. B. Overuse words and phrases to manage to get through the spam. C. Use unusual colors on his résumé to differentiate it from spam. D. Use all capitals in his subject line to make it appear important. E. Set his personal spam filter to high and send his résumé to himself.

E.

Tricia is a graduate student. She sees an advertisement for a job opening in her field. She is advised by her professor to apply for the advertised job. Since Tricia knows that the company is hiring, she should write a(n) _____ letter. A. A follow-up letter B. A solicited letter C. A recommendation letter D. A highlight letter E. A prospecting letter

E.

Which of the following best defines a sampling frame? A. It refers to the process of selecting a group of people for study. B. It refers to a specific measurement value that a sampling unit supplies. C. It refers to the incomplete examination of the available data. D. It refers to a non-probability sampling technique. E. It refers to a list of all sampling units.

E.

Which of the following is considered appropriate attire for a woman to an interview? A. Patterned hosiery B. Vividly patterned clothing C. Extra buttons attached to a new suit D. Backpacks or purses E. Knee-length skirt

E.

Which of the following is true of a virtual cover letter while applying for a job? A. It is unnecessary to include context and explanation. B. It is mandatory to include a lengthy introductory passage on your goals and professional interests. C. Your prospective employer will only assess you after reading everything you have posted online. D. You should avoid using key words as they increase the likelihood of you being rejected by an employer. E. You will not get a chance to submit a cover letter until after the employer has seen what you have posted online.

E.

Which of the following questions are legal in an interview? A. What is your age? B. Are you married? C. Are you differently abled? D. What is your native language? E. What languages can you speak?

E.

Enya is a climate change campaigner and is working on a global warming campaign. She is currently working on the second stage of a project in which she needs to discuss marketing strategies with Carrie, the communications manager. She understands that her interaction with Carrie will involve long discussions on the pros and cons of different strategies. She is also aware that the process is complicated, and she needs to efficiently understand Carrie's views on implementing different modes of communication. According to the scenario, which of the following is most likely to be the ideal mode of communication for Enya? a. Phone b. Text message c. Instant message d. E-mail e. Face-to-face visit

Face-to-face visit

Which of the following is a good feedback strategy during team decision making? a. Feedback should always be external, and should never come from within the team. b. Feedback should be rare; when it occurs it should have a higher ratio of negative-to-positive interactions. c. Feedback should be regular to keep members contributing their share of the work in a timely fashion. d. Feedback begins to be generated as soon as a team is formed. e. Feedback should never come from outside the team.

Feedback should be regular to keep members contributing their share of the work in a timely fashion

Information Interview

Find out what the day to day work involves and how you can prepare to enter that field

Kimberly and her team are in the initial stages of a project and are having a team meeting. During the meeting, they allocate roles to each other and set ground rules. They also decide that they will meet every Monday to discuss their progress and any setbacks faced. Kimberly's team is currently in the _____ stage of the life of a task team. a. formation b. coordination c. finalization d. formalization e. interpersonal

Formation

Which of the following is true of goodwill in business communication? a. Goodwill is less important, now that the majority of jobs are in service. b. Goodwill increases the challenges of business and administration. c. Goodwill is important internally, not externally. d. Goodwill helps to create less staff turnover. e. Goodwill is built exclusively by you-attitude.

Goodwill helps to create less staff turnover

Loretta, a professor, recently gave a presentation on over-consumerism and its impacts. The presentation was a huge success, mainly because she used a lot of nonverbal communication which drew the audience's attention and made the presentation interesting. Which of the following is a form of nonverbal communication that Loretta must have used in her presentation? a. Anecdotes b. Narrations c. Quotations d. Graphics e. Jokes

Graphics

A team at Ad Will Inc., an advertising agency, is working on a new advertisement for an energy drink. The head of the team, Lee, suggests that the advertisement should target primarily the rich. The team thinks this is a bad idea, because the manufacturers are targeting a young market and the young market is unlikely to be rich. However, because of Lee's temper, the team goes along with Lee, which results in the advertisement being rejected by the client. Which of the following is best demonstrated in this scenario? a. Collective narcissism b. Ethnocentrism c. Group facilitation d. Groupshift e. Groupthink

Groupthink

Jaylen is recognized by his team members as having excellent team management skills. Which of the following behaviors does Jaylen most likely engage in during team meetings? a. He personally responds to everyone's comments. b. He is silent during team meetings and does not help others with their work. c. He disagrees with everything that is proposed to play the role of devil's advocate. d. He takes every opportunity to be the first to speak. e. He suggests ways to solve interpersonal problems in the team.

He suggests ways to solve interpersonal problems in the team

Melissa works as an assistant editor at a publishing house in Manhattan. Since she resides 15 miles away from her workplace, she spends a lot of time travelling. As a result, she barely finds time to spend with her children. She intends to talk to her manager to ask him if she could work from home for a few days a week. Which of the following would be a good common ground for Melissa to propose? a. Making time for family b. Strengthening personal relationships c. Preventing travel woes d. Increasing productivity e. Finding time for household work

Increasing productivity

Referral interviews

Intervies you schedule to learn about current job opportunities in your field

Which of the following is true of body language? a. It impacts cross-cultural communication. b. It is universal across all cultures. c. It has very mild consequences. d. It is exactly the same as sign language. e. It is a fully conscious and intentional act of communication.

It impacts cross-cultural communication

Which of the following is true about information overload? a. It is a secondary purpose of informative and positive messages. b. It is made up of crucial data such as annual reports which tend to be lengthy. c. It makes people become selective about the messages they open and read. d. It is desirable, because it keeps people informed about vital happenings. e. It is a strategy to make employees in a company more efficient and productive.

It makes people become selective about the messages they open and read

Which of the following best defines boilerplate? a. It refers to sentences and words from old documents that you use in a new document without crediting the original writer. b. It refers to the creation of original content by a writer and the protection of this content through a copyright statement. c. It refers to using the language from a previous document that a writer legitimately adds in a new document. d. It refers to using someone else's work and passing it off as your own. e. It refers to the inaccessibility of a piece of writing because it has strict plagiarism rules.

It refers to using the language from a previous document that a writer legitimately adds in a new document

Which of the following is an effective design principle? a. No visual connection should be present between the elements so that every element is distinct from each other. b. Visual elements of a design should not be repeated throughout a document. c. Items relating to each other should be grouped close together. d. Paragraphs of the same length should be used to strengthen unity. e. Many similar elements should be included on a page.

Items relating to each other should be grouped together

For good time management, which of the following should be used to manage time crunch problems? a. Multitasking b. Keeping lists and prioritizing items on the list c. Avoiding spending time on important demands d. Using time sinks to fit several tasks in a short time period e. Undertaking smaller tasks first and keeping large ones for later

Keeping lists and prioritizing items on the list

A way to ensure that a reader stays long enough on a home page is to: a. avoid letting the reader know about the organization sponsoring the page. b. make completion of tasks difficult which challenges a reader and increases interest. c. prevent showing an overview of a page because it makes a reader skim through it. d. make it clear what readers will get if they click on a certain link. e. provide navigation bars vertically at the center of a screen.

Make it clear what readers will get if they click on a certain link

In a fund-raising message, the action close of the message must: a. lay emphasis on negativism to ensure the issue is taken seriously. b. make the action sound easy for the audience to perform. c. ensure the audience is given time to act and not unnecessarily pressurize them. d. constantly remind the audience to donate money. e. end with a selfish request for money

Make the action sound easy for the audience to perform

Which of the following actions is most likely to make a meeting effective? a. Ensuring that the leader avoids summarizing the group's consensus if the group does not formally vote b. Scheduling controversial items later in the meeting, when energy levels are high c. Paying attention to the task at hand, not to people and processes d. Making information on the agenda specific so that participants can come prepared e. Using an omnibus motion to help a group approve items one at a time

Making information on the agenda specific so that participants can come prepared

While adding positive emphasis to a message, negatives should be placed in the _____ to de-emphasize the negative. a. first line of the message b. middle of the message c. last sentence of a paragraph d. first sentence of a paragraph e. first paragraph of the message

Middle of the message

Rochelle is a human resource executive. She has just finished recruiting members for the finance team of the organization. Rochelle notices that all the new hires were born after the year 1964 and that they differ in their characteristics from the rest of the employees in the company, who belong to an older age group. Which of the following practices would best help Rochelle handle the new employees and avoid job dissatisfaction? a. Ensuring that their productivity is assessed on the number of hours they spend in office b. Offering a formal, hierarchical, and inflexible work structure with basic business decorum c. Providing clearly defined roles for them to excel at work d. Motivating them by explaining what they will gain from performing a task effectively e. Inspiring them to work by emphasizing that they have a duty toward the company

Motivating them by explaining what they will gain from performing a task effectively

Phishing Ads

Often look like real job postings - Trying to steal your identity or get personal information - Be aware of .com sites... some are good and some are not

Which of the following is considered a typical social error in China? a. Shaking hands b. Making eye contact c. Omitting official titles d. Using humor in business affairs e. Referring to a caste system

Omitting official titles

Brainweave Inc. is a large chain of stationery stores that has moved its Customer Service department to another country, Elavia, to save costs. In the context of trends in business communication, this scenario best demonstrates _____.: a. insourcing b. nearshoring c. outsourcing d. asset stripping e. cross docking

Outsourcing

Helen works for a well-reputed advertising firm. She is popular among her colleagues because of her excellent listening skills. Which of the following is Helen most likely doing to reduce listening errors during conversations on the job? a. Focusing more on formulating her reply than on understanding what a speaker is saying b. Ignoring instructions from the speaker that may seem unnecessary or irrelevant c. Paraphrasing what a speaker has said to correct her understanding d. Paying no attention to a speaker's background and experience e. Avoiding using you-attitude while listening

Paraphrasing what a speaker has said to correct her understanding

Which of the following is a typical communication strategy in low-context cultures? a. Allowing a lot of room for ambiguity and indirectness b. Relying very little on words and verbal communications c. Placing very little importance to building relationships d. Attaching very little importance to the written words e. Giving very little attention to detail

Placing very little importance to building relationships

Which of the following negative messages is the hardest to compose? a. Product recalls b. Pamphlets c. Sales letters d. Press releases e. Brochures

Product recalls

Evelyn Jones who works for Lobo Events, an event management company, is preparing a document on the problems faced while hosting events and generating revenue. In the report, she explains that unavailability of venues for events in particular seasons and steep charges by music bands are challenges faced by the company. In addition, she explains the company's performance and that it generated revenue of $25,000,000 in the last three months. Which of the following documents is Evelyn preparing in this scenario? a. Letter of transmittal b. Performance appraisal c. Procedure bulletin d. Quarterly report e. 10-K Report

Quarterly report

One of the marketing teams of Amor Inc., a clothing store, has prepared a report on the marketing strategies for its new line of winter clothing. The team is now in the process of mapping the report to the originally stated objectives. In addition, the team has shared the report with the other teams to obtain feedback. In which of the following activities is Amor Inc.'s marketing team primarily engaged? a. Planning b. Proofreading c. Brainstorming d. Writing e. Revising

Revising

What is the first step in producing a good resume?

Self-assessment - Skills and strengths, achievements, personality, and preferences

Which of the following would you have to do to be persuasive? a. Phrase questions defensively to avoid getting the request rejected. b. Place people in a position where they have to take a stand on an issue. c. Show the audience that your proposal meets their needs. d. Avoid overcoming emotional objections because they are unimportant. e. Avoid asking follow-up questions because they indicate inattentiveness.

Show the audience that your proposal meets their needs

Creating goodwill with content involves: a. placing all the details of a message in the main body. b. not anticipating the questions your audience is likely to have. c. arranging the information to meet your needs, not the audience's. d. showing why information your audience didn't ask for is important. e. not showing your audience how the subject of your message affects them.

Showing why information your audience didn't ask for is important

Which of the following guidelines should be followed when making a direct request? a. Explain the benefits explicitly in the message. b. Overcome objections to make the request concrete. c. Avoid putting the main issue in the subject line. d. Simply ask for what is needed in the message. e. Challenge an audience by making them guess.

Simply ask for what is needed in the message

Which of the following should be undertaken while summarizing a message? a. Start with the main points and then move on to explaining supporting material. b. Use chronological accounts while summarizing data for external people. c. Provide a step-by-step account of what you did when it involves an external audience. d. Avoid stating the topic of discussion in an internal conversation since it is already known. e. Summarize a visit with a client by providing the main point from your own point of view.

Start with the main points and then move on to explaining supporting material

Lola works as a campaign manager at a marine conservation organization. For the past five years, she has been working on a campaign that has gained a lot of support from the public. This has resulted in a huge number of volunteers for the campaign. Recently, however, due to lack of budget, the campaign was temporarily closed. Lola needs to convey this negative message to the volunteers. Which of the following illustrates the most effective buffer statement that should employed by Lola in her message? a. I am sorry to inform you but work on the campaign is closed for now. b. Due to the negative response from the wildlife department, work on the campaign is temporarily closed. c. The campaign is over for this year and we will start again in 2015. d. Thank you for working with us to help the campaign gain force. e. We will no longer be working on the campaign this year. Thank you for all your support

Thank you for working with us to help the campaign gain force

Which of the following sentences is in active voice? a. The board of directors will make their decision by the end of the week. b. The verdict from the jury was in favor of the defendant. c. The request from the team was approved by the project manager. d. The second method was recommended by the supervisor. e. The program was implemented by the training department.

The board of directors will make their decision by the end of the week

Dong Ho works at Welborough Bank in California. He recently gave a presentation on "Benefits of Investing in Unit-Link Plans" to the members of his team, the sales team, and the marketing team. He also showed the presentation to his superiors before making a few changes and presenting it to the customers. The external audience for Dong's presentation includes: a. the sales team. b. the marketing team. c. his superiors. d. the customers. e. his subordinates

The customers

Pedro is a marketing executive at an apparel firm. He is currently working on a proposal to promote a new line of clothing for the company. While preparing for the presentation, he keeps in mind the marketing directors of the company, who have the power to adopt the plan. He also notes that his marketing manager might approve or reject his proposal before it is presented to the directors. On the day of the presentation, Pedro notices that the sales manager, the finance manager, and the production manager are also present to offer their comments on the proposal. In this scenario, who among the following individuals is the gatekeeper for Pedro's proposal? a. The sales manager b. The production manager c. The finance manager d. The marketing directors e. The marketing manager

The marketing manager

Which of the following are purposes of using headings? a. They should allow information to be grouped into a minimum of ten chunks. b. They should be ambiguous so that a large range of data is covered. c. They should make each heading cover certain parts of other headings. d. They should make a page look intimidating by preventing from breaking it up. e. They should allow readers to compare and contrast points easily.

They should allow readers to compare and contrast points easily

Which of the following is true of negative messages? a. They are no longer a part of business and administrative communication. b. They do not attempt to maintain goodwill. c. They have a single purpose of eliminating future communication on an issue. d. They cannot be restructured to create a positive feeling. e. They should make readers feel that the decision made is fair and reasonable.

They should make readers feel that the decision made is fair and reasonable

Which of the following is required to understand cultural diversity? a. To ignore the practices in other cultures, because it makes one biased toward them b. To avoid asking questions about behavior patterns, because it may make one seem overly curious c. To realize that people from another culture may do things differently, but that does not make them inferior d. To understand that people within a culture are predictable and have identical patterns of behavior e. To stereotype groups of people in order to understand them and their characteristics better

To realize that people from another culture may do things differently, but that does not make them inferior

Which of the following instructions should be followed while designing a document? a. Twelve-point type should be used for letters, memos, emails, and reports. b. Italics should be used for headings rather than bold, since it is easier to read. c. Bold should be used only if more than one method is needed to emphasize text. d. In complex documents, headings and subheadings should be of the same font size. e. If content does not fit in the available space, use tiny type to insert it.

Twelve point type should be used for letters, memos, emails, and reports

Which of the following is a feature of good document design? a. Using at least three different fonts to separate different ideas b. Using as many words with capital letters as possible to emphasize data c. Using white space to separate and emphasize important points d. Placing important data on the top right quadrant of a page e. Avoiding the use of headings to group points because it confuses the reader

Use white space to separate and emphasize important points

What is key during a job search?

Using the internet effectively

Monica is an executive assistant at a campaigning organization and needs to organize an important project meeting in the upcoming week. Although she has made all arrangements well ahead of time, the project manager needs to travel out of town on the day of the scheduled meeting. She needs to find a way to still organize the meeting with the active participation of all members including the project manager. Which of the following would help Monica arrange this meeting? a. Smartphone b. MP3 player c. Videoconference d. Portable media player e. iPod

Videoconference

A sentence reads "We must review the feedback that is enclosed within this e-mail and act on the suggestions that the customer has offered us." Which of the following correctly rephrases this sentence to make it less wordy and to reduce the business jargon in contains? a. We must review the feedback enclosed along with this e-mail and then see whether we can act on the customer's suggestions. b. We must review the enclosed feedback and act on the customer's suggestions. c. We must review the feedback which is enclosed and then act on the suggestions offered by the customer. d. We must review the feedback that has been enclosed and then act on the customer's suggestions. e. As per the feedback enclosed herewith, we must act on the customer's suggestions.

We must review the enclosed feedback and act on the customer's suggestions

Solicited Job Letter

When you know a competition is hiring you can send one of these - Address to specific person - Indicate the position you want - Be specific about qualifications - Show knowledge and what separates you from other people

Prospecting job letter

When you want a job at a company that has not announced openings - Address to specific person - Indicate the position you want - Be specific about qualifications - Show knowledge and what separates you from other people

Sweeney's Ice-cream advertised its new sundaes on fliers which were distributed in malls. This initiative was successful and customers felt that the advertisement was created especially for them. Keeping in mind you-attitude in messages, which of the following did Sweeney's Ice-cream most likely say in its fliers? a. We, at Sweeney's, are now offering fresh fruit sundaes at $5! b. There are brand new flavors available at our store on St. Marks Street! c. We are now serving the best fresh fruit sundaes in the city! d. You will be delighted to taste our latest ice creams! e. You can now try our new fresh fruit sundaes for only $5!

You can not try our new fresh fruit sundaes for only $5!

Alberto is the owner of a shoe store. He interviews 10 people for the post of store manager and eventually selects Maya. Alberto e-mails Maya to let her know that she has been selected for the post. Which of the following statements made by Alberto best conveys this information through you-attitude? a. You'll be happy to hear that you have been selected for the store manager's post. b. You have been selected for the post of store manager. c. I'm glad to inform you that I have appointed you as the store manager. d. I have decided to appoint you as the store manager. e. I have selected you for the store manager's post

You have been selected for the post of store manager

In business communication, tone is particularly important when: a. you want readers to feel that you have taken their requests seriously. b. you want readers to understand the mistakes they've made. c. you are not focusing on maintaining goodwill. d. you are not demonstrating empathy toward a reader. e. you are checking a document at the level of individual words only.

You want readers to feel that you have taken their requests seriously

you-attitude

supporting general claims with specific examples and relative what you've done to what the employer needs

When to use a chronological resume

you have.... - education and experience are a logical preparation for the position for which you are applying - Impressive job titles or honors