Strategic Supply Chain MNGT CH. 13 MC

Which of the following is NOT one of the Eight Key Supply Chain Business Processes?

Warehouse Management

The phase of the supply chain integration model concerned with identifying the important processes linking each of the supply chain partners is:

Align supply chain strategies with key supply chain process objectives

Security activities such as; Use of security badges and guards, conducting background check on applicants and using antivirus software and passwords, would be classified as:

Basic Initiatives

Having connectivity and visibility to all partners in a firm's supply chain can be accomplished through the use of:

Cloud-based communication systems

Which of the following identifies the key customers, determines their needs, and then develops products and/or services to meet those needs?

Customer Relationship Management

A customer approaches a firm with a question regarding her order status and shipping date; the information the firm provides is an example of which of the eight key supply chain business processes:

Customer service management process

Which of the following is a vital element in developing a strong supply chain through the practice of process integration?

Developing and implementing a strong information technology system that allows for fast and easy information exchanges between supply chain partners Partner collaborations on methods to improve processes within the supply chain Partnerships, which value information sharing and partner collaborations

Price fluctuations that are the result of special product promotions, quantity discounts, and other special pricing discounts by suppliers' result in:

Forward Buying

Which of the following is a contributor to the bullwhip effect?

Forward buying

The global process integration software market is expected to:

Grow by about $100 billion from 2017 to 2021

Mapping the network of primary trading partners is something that should be done to:

Help the firm decide which businesses to include in its supply chain management efforts

Which of the following would be considered a Supply Chain Risk Management activity?

Increasing safety stock Diversify the supply base Develop a formal risk management program

____________________ tends to reduce safety stocks among supply chain members, generating even less variability in supply chain orders?

Information visibility

Which of the following is an obstacle to successful process integration?

Lack of trust

When salespeople need to fill end-of-quarter or end-of-year sales quotas they might use ___________, which creates greater use of safety stock causing the bullwhip effect.

Order batching

Which of the key supply chain business processes refers to meeting customer requirements by synchronizing the firm's marketing, production and distribution plans:

Order fulfillment process

Which of the following has made external integration more difficult to achieve?

Problems with internal integration efforts

The coordination and sharing of information and resources to jointly manage a process is referred to as:

Process integration

Supply relationship management personnel routinely communicate with:

Production personnel to obtain feedback on supplier and purchased item performance Marketing personnel for customer feedback Suppliers for new product development and performance feedback

Substance disposal and recycling are part of which supply chain business process:

Returns management

Decisions regarding the types of parts purchased, suppliers used and the manufacturing process employed, should be decided in which phase of the supply chain integration model:

Review and establish supply chain strategies

Influencing and increasing the capabilities of a firms own employees, as well as those of their trading partners, will help to eliminate which of the following obstacles to process integration?

Shortage Gaming

Failing to see the big picture and acting only in regard to single firm in the supply chain can be referred to as:

Silo mentality

Which of the following is important for external process integration to be successful?

Successful internal process integration Willing and competent trading partners

According to the text, all of the following are considered key supply chain business processes EXCEPT:

Knowledge management process

Building, maintaining and strengthening beneficial relationships with suppliers and customers is accomplished through the use of:

External process integration

Higher inventories, higher costs, longer response times, and lost customers can result from?

Lack of supply chain visibility

Information technology advances, for example, have made cyber attacks:

Less common