Study Guide: B & B Chapter 12 - Handling Difficult People

What are some unique things to consider when dealing with difficult people who are in upper management? (Select all that apply)

Ask someone to back you up at meetings. Know when to cut your losses. Try to work with the person directly to make the relationship better.

How do you do a self-check to see if you are the difficult person? (Select all that apply)

Be prepared for some difficult items to be addressed. Ask a trusted colleague for an honest opinion.

What is the first step in dealing with a difficult person?

Conduct a functional analysis.

What are some things to consider when dealing with difficult people who report directly to you? (Select all that apply)

Identify the antecedent variables. Consider the schedule of reinforcement. Identify if they have been properly trained.

What are some things to consider when dealing with difficult people who are colleagues or peers? (Select all that apply)

Protect yourself from harm by association. Try to work with the person directly to make the relationship better.

In the context of a behavior analysis consultant, what is a "difficult" person?

Someone who impedes progress.