Supervision and Human Relations Midterm Study Guide

Measuring performance, comparing against a standard, and taking corrective action are all part of the: A. Supervisory process B. Control process C. Value chain process D. none of the above

B. Control Process

Which one of the following is not a traditional recruiting source? A. Internal Searches B. Cyberspace recruiting C. Employee referrals D. Advertisements

B. Cyberspace recruiting

The following descriptors are consistent with which type of person: bold, innovative, taking initiatives, and risk-taking? A. Top Managers B. Entrepreneurs C. First-line supervisors D. Charismatic leaders

B. Entrepreneurs

Withholding of differing views by group members to appear to be in agreement is called: A. minority domination B. groupthink C. brainstorming D. Escalation of commitment

B. Groupthink

Which one of the following is an interpersonal competency? A. Specialized Knowledge B. Motivating others C. Analyzing skills D. Enhancing one's power base

B. Motivating Others

A diagram that depicts the sequence of activities needed to complete a project and the time or cost associated with the with each activity is a: A. Gantt chart B. PERT chart C. load chart D. critical path chart

B. PERT chart

Parochialism refers to: A. one's religion B. Seeing things through one's own eyes C. Having values and morals D. placing importance on the quality of life

B. Seeing things through ones own eyes

An organizational structure that consists of primarily workgroups is called a ___________ structure? A. functional B. team-based C. matrix D. divisional

B. Team Based

The process of breaking down a job into a number of steps that are completed by different individuals is called: A. Span of control B. Work specialization C. chain of command D. workforce diversity

B. Work specialization

Allocating duties and assigning authority to others is called: A. efficient management B. delegation C. responsibility D. leadership

B. delegation

A key person in the supervisory role is someone who: A. interacts with opposing forces to reconcile differences B. serves as the critical communication link in the organization C. is just another worker D. has a strong ability to listen and understand what is being said

B. serves as the critical communication link in the organization

Mental shortcuts in decision making, in which people base their judgements on information that they have easy access to, are called: A. Representative Heuristics B. Escalation of commitment C. availability heuristics D. none of the above

C. Availability heuristics

Rules or principles that define right and wrong conduct are called: A. Social Responsibility B. Corporate governance C. Ethics D. All of the above

C. Ethics

Which of the following is not a type of control? A. Preventive control B. Concurrent control C. Immediate control D. Corrective control

C. Immediate control

Which one of the following items does not relate to stimulating individual and group performance? A. Listening B. Conducting group meetings C. Interviewing D. Projecting Charisma

C. Interviewing

Which of the following is not a characteristic of effective quality controls? A. Timeliness B. Reasonable criteria C. Placement on all activities D. Flexibility

C. Placement on all activities

A broad guideline that defines limits within which supervisors must stay is called a: A. procedure B. Rule C. Policy D. code of ethics

C. Policy

A repetitive decision can be best handled by: A. a non programmed decision B. a rule C. a programmed decision D. all of the above

C. Programmed Decision

Variances in performance that can be expected in all activities are called: A. Measurement process B. standard deviation C. range of variation D. benchmarking

C. Range of variation

Which of the following is not one of the ways an organization can group is employees? A. Functional Departmentalization B. Product Departmentalization C. Service Departmentalization D. Customer Departmentalization

C. Service Departmentalization

What is the ability to demonstrate a system and sequence of behavior that is functionally related to attaining a performance goal? A. Planning effort B. Political competency C. Skill D. Successful planner

C. Skill

Planning that covers the entire organization in establishing the overall goals is called: A. Tactical Planning B. long-term planning C. Strategic planning D. Organizational Planning

C. Strategic Planning

Allowing workers to work at remote sites and have them linked to the organization through some form of technology is called: A. outsourcing B. Global management C. telecommuting D. all of the above

C. Telecommuting

The process of managing the entire sequence of integrated activities and information about product flows is called: A. supply chain management B. Kaizen C. value chain management D. Process mapping

C. Value chain management

The composition of the workforce that includes people form all walks of life is called: A. Supply of labor B. human resource inventory C. Workforce Diversity D. The global village

C. Workforce Diversity

A written statement of the duties, working conditions, and operating responsibilities of a job is called a: A. work plan B. goal setting plan C. job description D. benchmark

C. job description

What is the management function that involves monitoring activities to ensure that targets are being met? A. planning B. organizing C. leading D. controlling

D. Controlling

The longest length of time it takes to complete a project in the shortest amount of time is called the: A. PERT chart analyses B. Gantt chart perspective C. activity analyses D. critical path

D. Critical Path

Lost productivity time as a result of employees using the internet for personal matters is called: A. Electronic Commerce B. telecommuting C. Employee theft D. Cyberloafing

D. Cyberloafing

When and organization is reducing its workforce and reshaping operations to create a leaner organization, this process is called: A. Planning B. Organizing C. Efficient operations D. Downsizing

D. Downsizing

Non-financial rewards designed to enrich employees' lives are called: A. Compensation administration B. legally required perks C. Perquisites D. employee benefits

D. Employee benefits

The control a supervisor has over individuals outside his or her own direct area is called: A. responsibility B. power C. Centralization D. functional authority

D. Functional authority

The view of ethics in which decisions are made solely on the basis of their outcomes or consequences is called the: A. Justice view of ethics B. Rights view of ethics C. social obligation view of ethics D. utilitarian view of ethics

D. Utilitarian

A procedure that permits decision makers to place a monetary value on various consequences is called: A. expected values B. decision tree C. marginal analysis D. none of the above

Decision trees

True or false? Those left in an organization after other workers have been laid off often experience similar feelings of frustration, anxiety, and loss.

True

Difference between validity and reliability?

Validity is a proven relationship between a selection device and some relevant criterion Reliability is an indication of whether a test or device measures the same thing consistently

Which one is not a characteristic of all organizations? A. Purpose B. Profit C. People D. Structure

Profit

What are the three common characteristics of an organization.

Purpose, composed of people, structure

An obligation that organizations have to pursue long-term goals that are good for society is referred to as: A. Social responsibly B. Social obligation C. Social Awareness D. Social responsiveness

A. Social responsibility

A document that identifies the vision of the organization and describes the goals and operations of the business is called a: A. Business plan B. strategic plan C. Tactical plan D. Code of ethics

A. Business Plan

The process of determining a cost effective pay structure is called: A. Compensation administration B. Financial Reward Package C. Human resource management D. Human resource inventory

A. Compensation administration

Which one of the following is a disadvantage of group decision making? A. Conformity B. Legitimacy C. Solution Acceptance D. More information

A. Conformity

What refers to the full breadth of activities included in a successful internet-based enterprise? A. E-business B. E-commerce C. Telecommuting D. None of the above

A. E-Business

What is a visual representation of the sequence of events for a particular process? A. Flowchart B. scatter diagram C. cause-effect diagram D. control chart

A. Flowchart

The philosophy and measurement process that attempts to "design in" quality is called: A. Six Sigma B. benchmarking C. work process engineering D. Kaizen

A. Six Sigma

Reporting to one and only one boss is referred to as: A. Unity of command B. span of control C. chain of command D. none of the above

A. Unity of command

An organization that has developed the capacity to adapt to change continuously is called a ________ organization. A. learning B. Boundaryless C. functional D. work process engineering

A. learning

The term process in the definition of management refers to: A. the primary activities supervisors perform on their jobs B. the transformation of raw materials into goods C. The relationship between doing a task correctly and doing the correct task D. The means of goal attainment

A. the primary activities supervisors perform on their jobs

Describe the difference between an accept error and reject error?

Accept error: accepting or hiring an employee that is not capable of doing the job Reject error: rejecting an employee that could have done the job to your standards or due to discrimination

People using what style of decision making have a much greater tolerance for ambiguity than do those using other styles? A. Directive B. Analytic C. Conceptual D. Behavioral

B. Analytic

When a company searches for the best practices among competitors, this is called: A. Strategic planning B. benchmarking C. work process engineering D. all of the above

B. Benchmarking

T or F? The transition from middle manager to top-level manager creates about as much anxiety as going from worker to supervisor

False

What is the difference between a Gantt chart and a PERT chart?

Gantt chart: bar chart that shows when tasks are supposed to be completed versus actual progress PERT chart: diagram that depicts the sequence of activities needed to complete a project and time or costs associated with each activity

What is the first step in the decision process?

Identify the problem

Employer action to make an active effort to recruit, select, and promote protected group members is called: A. Equal employment opportunity B. effective supervision C. Human resource management D. None of the above

None of the above

Difference Between Rules, Policy and Procedure

Rule: Explicit statement that tell employees what they may or may not do Policy: Broad guidelines for supervisory action Procedure: Standardized way of responding to repetitive problems

T or F? Employee theft is a significant problem most organizations have to deal with.

True

T or F? Interviewers tend to give more weight to negative information than to positive information from a job candidate.

True