Supply Chain Exam 1
which of the following activities at an airline is Not an operations activity
Sales
Which of the following is a possible option to employ when demand exceed capacity?
Scheduling long lead times
Which of the following is NOT one of the four reasons we study OM
We want to understand what marketing mangers do
A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include:
employees, suppliers, lenders, and owners (all of the above)
What does EMV stand for?
expected monetary value
A device or technique that ensures production of a good unit every time is a
poka-yoke
Which of the following OM decision determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment
process and capacity design
Which of the following determinants of service quality means approachability and ease of contract
access
Efficiency is given by
actual output divided by effective capacity
Inspections should NOT take place
after costly or irreversible processes
An investment that generates a series of uniform and equal cash amounts is referred to as
an annuity
Stacked Restraints lets customers choose ingredients for their sandwiches using
an iPad menu
A successful quality strategy begins with
an organizational culture that fosters quality
Which service strategy describes separating services that may lend themselves to some type of automation?
automation
Which of the following is NOT a production technology that enhances production and productivity
service blueprinting
Which of the quadrants in the service process matrix has high labor intensity and low customization?
service factory
What is training and empowering frontline employees to solve a problem immediately?
service recovery
The economic activities that typically produce an intangible product are referred to as
services
What term is given to those individuals with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members
stakeholders
Which of the following is NOT a characteristic of services
standardized product
Which of the following activities at a commercial bank is NOT an operations activity
Auditing
Which of the following capacity adjustment options applies to intermediate-range planning
subcontract
A global network of organizations and activities that supply a firm with goods and services is referred to as
supply chain
Competition in the 21st century is no longer between companies, its is between
supply chains
Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressing service quality
the manager may be able to influence the quality of the service but has little control over the customers' expectation
Which of the following is a requirement to be able to compute expected monetary value
the probability of each state of nature is known
In general, the supply chain starts with
the provider of basic raw materials
The American Society for Quality defines quality as
the totality of features and characteristics of a production or service that bars on its ability to satisfy stated or implied needs
Which of the following is Not considered to be a stakeholder
competitors
The difference between selling price and variable cost is called
contribution
a fast food restaurant is an example of
low customization and low degree of labor
A larger percentage of the revenue of most firms is spent on which function
operations
Which of the following is Not an external failure cost
scrap
The production process at Hard Rock Cafe does NOT include which of the following activities
Advertising
Which of the following statements is NOT true
Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually inexpensive, but difficult
what is an electronically guided and controlled cart used to move materials
AGV
What is the time of the slowest workstation in a production system
Bottleneck time
What is a means of finding the point, in dollars and units, at which costs equal revenues
Break-even analysis
What is a means of determining throughput capacity of workstations or an entire production system?
Capacity analysis
Which of the following is an award for quality achievement in Japan
Deming Prize
Which of the following best defines scheduling
Determines and implements immediate- and short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands
The person who introduced standardized, interchangeable parts was
Eli Whitney
Which of the followings NOT one of the techniques for building employee empowerment
Eliminate formal organizational structures and teams and quality circles
Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cafe: a) filing a tax return b) receiving a shipment of incoming food ingredients c) preparing an employee schedule d) designing an efficient layout
Filing a Tax Return
Which of the following statements is NOT true regarding production technologies?
Flexible manufacturing systems and computer-integrated manufacturing are increasing the distinction between low-volume/high variety and high-volume/low-variety production
Which of the following organizations does NOT belong to the service sector
Ford Motor Company
The father of scientific management is
Frederick W. Taylor
Which of the following is NOT a valid principle of bottleneck management?
Increasing the capacity of a non-bottleneck station increases the capacity for the whole system
Which of these is NOT one of the basic functions of the management process
Inspecting
Which of the following is true regarding the concept of flexibility
It may involve modular of movable equipment. It is the ability to respond with little penalty in time, cost, or customer value. It may be accomplished with digitally controlled equipment All of the above are true
Which of the following approaches may use subcontracting to accommodate excess demand
Lagging demand with incremental expansion
What is the typical goal of applying EMV to capacity decision
Maximize the expected value of the alternatives
Which of the following is NOT a tool for process analysis and design
Pareto chart
Which of the following is NOT a limitation of the net present value approach
Payments are assumed to be made at the beginning of the period, which is not always the case
the creation of goods and services is referred to as: a) design b) formation c) production d) transformation
Production
Which of the following is NOT an example of technology's impact on the financial services industry
RFID
Which of the following is the fourth step in theory of constraints?
Reduce the effects of the constraints by offloading work by expanding capability
Break-even analysis for the single-product case requires an estimation of fixed costs, variable costs, and
Revenue
the multi product case of determining the break-even point in dollars weights what by each product's proportion of sales
The contribution of each product
What is the goal for mass customization
The goal is to produce customized products, whenever and wherever needed
Which of the following statements is NOT true in regarding the process analysis tools?
Time-function mapping extends value-stream mapping to include suppliers
Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
True
When selecting new equipment and technology, decision maker look for flexibility - the ability to respond with little penalty in time, cost, or customer value
True
The person who believed management must do more to improve the work environment and processes so that quality can be improved was
W. Edwards Deming
A process focus is
a production facility organized around specific activities.
Which of the following is an example of technology's impact on wholesale/retail trade industry
bar-coded data
The service sector constitutes what percentage of employment in the US
between 80-90%
Which of the TQM tools would be best suited for determining why a student's course registration is never correct?
cause-and-effect diagram
What is the theoretical maximum output of a system in a given period under ideal conditions?
design capacity
To develop a standard or benchmark, firms need to start with
determining what to benchmark
Managing quality helps build successful strategies of
differentiation, low cost and response
In manufacturing, excess capacity can be used to
do more steps, shorten production runs, and drive down inventory costs
Production technology has had a major impact on services, but as yet there has been little reduction in service labor requirements
false
Successful process redesign focuses on departmental areas where small, continuous improvements can be made.
false
cause and effect diagrams are also known as
fish-bone charts
What is the ability to respond with little penalty in time, cost, or customer value?
flexibility
What is a drawing of the movement of material, product or people?
flowchart
When using EMV for capacity planning situations, the state of nature usually is
future demand or market favorability
Advances in technology
have had a dramatic impact on customer interaction with services and with products
When making investment decisions using the net present value method, managers need to choose the investments with
higher net present values
Which of the following DOES NOT increase profit by improving quality
higher warranty costs
Which of the following TQM tools would be set suited for displaying the number of students majoring in each business discipline
histogram
Attribute inspection measures
if the product is good or bad
Which of the following could reduce costs and increase profit
increase productivity
The capital investment each year in the US usually
increases
Which of the following is NOT among the ethical and social challenges facing operations managers
increasing executive pay
Which operations function at a manufacturing facility strives for the efficient use of machines, space, and personnel?
industrial engineering
productivity increases when
inputs decrease while outputs remain the same
Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every level
inventory provides safety against higher-than expected demand
Which of the following is the Japanese term used to describe continuous improvement efforts?
kaizen
Which of the following approaches makes new capacity a larger increase at the beginning of the period
leading demand with a one-step expansion
The most aggressive and risky approach to capacity planning is
leading demand with one-step expansion
Which of the following trends is NOT part of the exciting OM challenges facing operations managers
local focus
Which of the following is NOT one o the factors that fosters specialization and worldwide supply chains
marketing
Which of these is NOT one of the 10 strategic OM decisions
marketing
A large quantity and large variety of products are produced in
mass customization
One hundred percent inspection
means that every part is checked to see whether or not it is defective
What is a means of determining the discounted value of a series of future cash receipts?
net present value
Process Redesign
often focuses on activities that cross function lines Is the fundamental rethinking of business processes Is sometimes called process reengineering Tries to bring about dramatic improvements in performance all of the above
Low-volume, high-variety production is best suited for which of the following process strategies?
process focus
What is a flowchart with time added on the horizontal axis?
process mapping
What is the fundamental rethinking of business processes to bring about dramatic improvements in performance
process redesign
Which of the following statements is NOT true regarding process redesign?
process redesign is also called process reinvention
High-volume, low-variety production is best suited for which of the following process strategies?
product focus
Which of the quadrants in the service process matrix has high labor intensity and high customization
professional service
Taguchi's quality loss function is based on a
quadratic equation
Which of the following is NOT a common TQM tool?
queuing models
Which of these statements accurately captures a current trend in operations
rapid product development
Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its promises
reliability
Which of the filling is NOT considered to be one of the three primary functions that all organizations perform
research and development
Which of the following costs is Not a cost of quality
research and development
Which of the following is and example of a "hidden" production function?
transplanting a liver
Optical checkout scanners and ATMs are examples of technology's impact on services.
true
Which of the following does NOT contribute to OM
unsystematic processing of data
In many applications, human quality inspectors can be replaced effectively by
vision systems
