Supply Chain Exam 1

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which of the following activities at an airline is Not an operations activity

Sales

Which of the following is a possible option to employ when demand exceed capacity?

Scheduling long lead times

Which of the following is NOT one of the four reasons we study OM

We want to understand what marketing mangers do

A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include:

employees, suppliers, lenders, and owners (all of the above)

What does EMV stand for?

expected monetary value

A device or technique that ensures production of a good unit every time is a

poka-yoke

Which of the following OM decision determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment

process and capacity design

Which of the following determinants of service quality means approachability and ease of contract

access

Efficiency is given by

actual output divided by effective capacity

Inspections should NOT take place

after costly or irreversible processes

An investment that generates a series of uniform and equal cash amounts is referred to as

an annuity

Stacked Restraints lets customers choose ingredients for their sandwiches using

an iPad menu

A successful quality strategy begins with

an organizational culture that fosters quality

Which service strategy describes separating services that may lend themselves to some type of automation?

automation

Which of the following is NOT a production technology that enhances production and productivity

service blueprinting

Which of the quadrants in the service process matrix has high labor intensity and low customization?

service factory

What is training and empowering frontline employees to solve a problem immediately?

service recovery

The economic activities that typically produce an intangible product are referred to as

services

What term is given to those individuals with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members

stakeholders

Which of the following is NOT a characteristic of services

standardized product

Which of the following activities at a commercial bank is NOT an operations activity

Auditing

Which of the following capacity adjustment options applies to intermediate-range planning

subcontract

A global network of organizations and activities that supply a firm with goods and services is referred to as

supply chain

Competition in the 21st century is no longer between companies, its is between

supply chains

Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressing service quality

the manager may be able to influence the quality of the service but has little control over the customers' expectation

Which of the following is a requirement to be able to compute expected monetary value

the probability of each state of nature is known

In general, the supply chain starts with

the provider of basic raw materials

The American Society for Quality defines quality as

the totality of features and characteristics of a production or service that bars on its ability to satisfy stated or implied needs

Which of the following is Not considered to be a stakeholder

competitors

The difference between selling price and variable cost is called

contribution

a fast food restaurant is an example of

low customization and low degree of labor

A larger percentage of the revenue of most firms is spent on which function

operations

Which of the following is Not an external failure cost

scrap

The production process at Hard Rock Cafe does NOT include which of the following activities

Advertising

Which of the following statements is NOT true

Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually inexpensive, but difficult

what is an electronically guided and controlled cart used to move materials

AGV

What is the time of the slowest workstation in a production system

Bottleneck time

What is a means of finding the point, in dollars and units, at which costs equal revenues

Break-even analysis

What is a means of determining throughput capacity of workstations or an entire production​ system?

Capacity analysis

Which of the following is an award for quality achievement in Japan

Deming Prize

Which of the following best defines scheduling

Determines and implements immediate- and short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands

The person who introduced standardized, interchangeable parts was

Eli Whitney

Which of the followings NOT one of the techniques for building employee empowerment

Eliminate formal organizational structures and teams and quality circles

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cafe: a) filing a tax return b) receiving a shipment of incoming food ingredients c) preparing an employee schedule d) designing an efficient layout

Filing a Tax Return

Which of the following statements is NOT true regarding production technologies?

Flexible manufacturing systems and computer-integrated manufacturing are increasing the distinction between low-volume/high variety and high-volume/low-variety production

Which of the following organizations does NOT belong to the service sector

Ford Motor Company

The father of scientific management is

Frederick W. Taylor

Which of the following is NOT a valid principle of bottleneck management?

Increasing the capacity of a non-bottleneck station increases the capacity for the whole system

Which of these is NOT one of the basic functions of the management process

Inspecting

Which of the following is true regarding the concept of flexibility

It may involve modular of movable equipment. It is the ability to respond with little penalty in time, cost, or customer value. It may be accomplished with digitally controlled equipment All of the above are true

Which of the following approaches may use subcontracting to accommodate excess demand

Lagging demand with incremental expansion

What is the typical goal of applying EMV to capacity decision

Maximize the expected value of the alternatives

Which of the following is NOT a tool for process analysis and design

Pareto chart

Which of the following is NOT a limitation of the net present value approach

Payments are assumed to be made at the beginning of the period, which is not always the case

the creation of goods and services is referred to as: a) design b) formation c) production d) transformation

Production

Which of the following is NOT an example of technology's impact on the financial services industry

RFID

Which of the following is the fourth step in theory of constraints?

Reduce the effects of the constraints by offloading work by expanding capability

Break-even analysis for the single-product case requires an estimation of fixed costs, variable costs, and

Revenue

the multi product case of determining the break-even point in dollars weights what by each product's proportion of sales

The contribution of each product

What is the goal for mass customization

The goal is to produce customized products, whenever and wherever needed

Which of the following statements is NOT true in regarding the process analysis tools?

Time-function mapping extends value-stream mapping to include suppliers

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

True

When selecting new equipment and technology, decision maker look for flexibility - the ability to respond with little penalty in time, cost, or customer value

True

The person who believed management must do more to improve the work environment and processes so that quality can be improved was

W. Edwards Deming

A process focus is

a production facility organized around specific activities.

Which of the following is an example of technology's impact on wholesale/retail trade industry

bar-coded data

The service sector constitutes what percentage of employment in the US

between 80-90%

Which of the TQM tools would be best suited for determining why a​ student's course registration is never​ correct?

cause-and-effect diagram

What is the theoretical maximum output of a system in a given period under ideal conditions?

design capacity

To develop a standard or benchmark, firms need to start with

determining what to benchmark

Managing quality helps build successful strategies of

differentiation, low cost and response

In manufacturing, excess capacity can be used to

do more steps, shorten production runs, and drive down inventory costs

Production technology has had a major impact on services, but as yet there has been little reduction in service labor requirements

false

Successful process redesign focuses on departmental areas where small, continuous improvements can be made.

false

cause and effect diagrams are also known as

fish-bone charts

What is the ability to respond with little penalty in time, cost, or customer value?

flexibility

What is a drawing of the movement of material, product or people?

flowchart

When using EMV for capacity planning​ situations, the state of nature usually is

future demand or market favorability

Advances in technology

have had a dramatic impact on customer interaction with services and with products

When making investment decisions using the net present value​ method, managers need to choose the investments with

higher net present values

Which of the following DOES NOT increase profit by improving quality

higher warranty costs

Which of the following TQM tools would be set suited for displaying the number of students majoring in each business discipline

histogram

Attribute inspection measures

if the product is good or bad

Which of the following could reduce costs and increase profit

increase productivity

The capital investment each year in the US usually

increases

Which of the following is NOT among the ethical and social challenges facing operations managers

increasing executive pay

Which operations function at a manufacturing facility strives for the efficient use of machines, space, and personnel?

industrial engineering

productivity increases when

inputs decrease while outputs remain the same

Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every level

inventory provides safety against higher-than expected demand

Which of the following is the Japanese term used to describe continuous improvement efforts?

kaizen

Which of the following approaches makes new capacity a larger increase at the beginning of the period

leading demand with a one-step expansion

The most aggressive and risky approach to capacity planning is

leading demand with one-step expansion

Which of the following trends is NOT part of the exciting OM challenges facing operations managers

local focus

Which of the following is NOT one o the factors that fosters specialization and worldwide supply chains

marketing

Which of these is NOT one of the 10 strategic OM decisions

marketing

A large quantity and large variety of products are produced in

mass customization

One hundred percent inspection

means that every part is checked to see whether or not it is defective

What is a means of determining the discounted value of a series of future cash​ receipts?

net present value

Process Redesign

often focuses on activities that cross function lines Is the fundamental rethinking of business processes Is sometimes called process reengineering Tries to bring about dramatic improvements in performance all of the above

Low-volume, high-variety production is best suited for which of the following process strategies?

process focus

What is a flowchart with time added on the horizontal axis?

process mapping

What is the fundamental rethinking of business processes to bring about dramatic improvements in performance

process redesign

Which of the following statements is NOT true regarding process redesign?

process redesign is also called process reinvention

High-volume, low-variety production is best suited for which of the following process strategies?

product focus

Which of the quadrants in the service process matrix has high labor intensity and high customization

professional service

Taguchi's quality loss function is based on a

quadratic equation

Which of the following is NOT a common TQM tool?

queuing models

Which of these statements accurately captures a current trend in operations

rapid product development

Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its promises

reliability

Which of the filling is NOT considered to be one of the three primary functions that all organizations perform

research and development

Which of the following costs is Not a cost of quality

research and development

Which of the following is and example of a "hidden" production function?

transplanting a liver

Optical checkout scanners and ATMs are examples of technology's impact on services.

true

Which of the following does NOT contribute to OM

unsystematic processing of data

In many applications, human quality inspectors can be replaced effectively by

vision systems


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