Supply Chain Management McGrall Hill Questions

Identify the aspects of an operations management system that are affected when a manager makes structural decisions (check all that apply): -Process innovation -supply chain network -facilities -capacity -production planning and control

-facilities -capacity -supply chain network

Identify the definition of a process: -the management of processes used to design, supply, produce, and deliver valuable goods and services to customers -a system of activities that transform inputs to valuable outputs -the global network of organization and activities involved in designing, transforming, consuming, and disposing of goods and services -the goods and services that are combined to define a customer's complete consumption experience

A system of activities that transform inputs to valuable outputs

Identify an example of a company providing value-added customer service to its customers: A tire manufacturer running an ad campaign urging customers to be safe on the road An electronics manufacturer announcing the launch of a new product Baking goods manufacturer having an annual baking contest for its customers An online shopping site offering free shipping and gift wrapping

An online shopping site offering free shipping and gift wrapping

A supply chain is: A. The process of transforming materials, labor, and energy into goods or services B. The line of distribution of a product from its start as materials outside the firm to its handling by sellers into the hands of customers C. The set of activities identifies by author active bodies as examples of optimal ways to get things done in a particular industry D. Obtaining a needed business process from a firm that is in depended of the entrepreneur's business

B. The line of distribution of a product from its start as materials outside the firm to its handling by sellers into the hands of customers

A _________ _______ is a unique set of skills that confers sompetitive advantages to a firm beacuse rivals firms cannot easily duplicate them

Core capability

It combines break-bulk and warehouse consolidation activities:

Cross- docking

_________ is essentially converting them from goods to services

Dematerialization

When a firm wants to develop new goods and services, it most likely uses a(n):

Design process

__________ regulation ensures that transportation services are available to everyone at a reasonable cost.

Economic

The active control of entry, rates, and services provided by transportation carriers is known as_____.

Economic Regulation

EDI stands for:

Electronic Data Interchange

Advancing technologies are driving the dematerialization of many products, essentially converting them from services to goods: True of False?

False

Identify a true statement about network design: It determines what product a customer should order. It determines whether small order packages have to be placed in a large container. It determines whether break-bulk and warehouse consolidation activities have to be combined. It determines the number and location of facilities.

It determines the number and location of facilities.

Why is last-mile delivery so crucial in the retail environment? It ensures transportation providers have fixed delivery schedules. It reduces costs for retailers. It is necessary in achieving customer satisfaction. It reduces costs for carriers.

It is necessary in achieving customer satisfaction.

The advent of e-commerce and the need for consumer-direct __________ -mile delivery have significantly increased demand for package delivery services.

Last

A ______ ______ is an operation that produces maximum levels of efficiency and effectiveness using a minimal amount of resources

Lean operation

Which of the following managers in a firm works closely with suppliers and supply managers to ensure that the inbound flow of materials meets the firm's requirements for its own operations?

Logistics manager

In America, the early 20th century witnessed a high growth in demand and the rise of ______________ ___________

Mass production

How resources are developed and used to accomplish business goals=

Operations management

Which of the following are primary activities in logistics management? (Check all that apply.): Order Processing Transportation management Service reliability Inventory management Advertising and marketing

Order Processing Transportation management Inventory management

Identify a difference between goods and services: -goods are often labor-intensive, while services are often capital intensive -goods require shorter lead times, while services require longer lead times -goods cannot be inventories while services can be inventoried -quality assessment of goods is easier than the quality assessment of services

Quality of assessment of goods is easier than the quality assessment of services

As distances between buyers and sellers increase, problems related to operations performance increase. What are the primary results of this increase in distance and geographic complexity? (Check all that apply) : Security issues Increase in lead time Potential for delays and disruptions Obsolescence risk

Security issues Increase in lead time potential for delays and disruptions

The _________, or gig economy, is likely to disrupt the historical components of logistics management.

Sharing

__________ are a group of people who have a financial or any interest in the well-being of an operation

Stakeholders

To be effective, operations management must be consistent with the _____ goals of the firm. - personal -strategic -functional -professional

Strategic

__________ are parties that provide inputs to operational processes

Suppliers

The global covid pandemic has brought worldwide attention to the importance and complexity of __________ ________ operations management

Supply chain

Which of the following statements best expresses the economy of scale?

The cost per unit of weight decreases as the size of the shipment increases.

Term that refers to all the outputs of an operation, both goods and services, that are combined to define a customer's complete consumption experience

Total product experience

Many companies outsource DC and FC operations to third-party logistics service providers: True of Flase

True!

Large shipments from a single supplier are split into individual orders and arranged for local delivery to customers at the distribution center or fulfillment center. This is known as ______.

break-bulk

The ______________ is the method used to find the lowest-cost location for a facility based on demand and distance.

center of gravity method

Combining small orders or shipments into one larger shipment to take advantage of transportation economies is called ______.

consolidation

Ratio of a product's value to its weight:

definition of value density

The regulation designed to ensure that transportation carriers conduct their activities in a safe and sustainable manner is called:

social regulation

____________________ cost in logistics includes the cost of manufacturing a product, the cost in transit from country of manufacture to country of sale, handling charges, taxes, port charges and other costs.

total landed

A ______________________ is simply a form or method of transporting items.

transportation mode

Which of the following is a facility where products are received, sorted, sequenced, and selected into loads consistent with customer's needs? Transshipment point truckload point transportation point stockpiling point

transshipment point

The process of packing several small products into one large container is known as ______.

utilization

It is a work that creates greater value for customers:

value added services

When shipments from a number of sources are combined into one larger shipment going to a single location, the operation is known as ______.

warehouse consolidation