SW 4150

The goal of the scientific management model of organizations is to discover the optimal way of doing a job.

True

T or F Social workers should avoid serving as consultants to self-help groups.

False - It is appropriate and well within the scope of a social worker's role to consult for self-help groups provided they have the necessary knowledge to act as such.

T or F A social worker suffering from compassion fatigue can ease the problem by switching jobs.

False

T or F All stress should be considered bad because it upsets homeostasis.

False

T or F An effective group leader always diffuses controversy and conflict before it surfaces among group members.

False

T or F Children who witness domestic violence typically suffer no consequences related to the violence as long as they are not injured.

False

T or F Legal status is NOT considered one of the areas a social worker should consider when working with culturally diverse families.

False

T or F Paralanguage deals with what is said and not so much with how something is said.

False

T or F Planning for termination of an unsuccessful group can be less formal than planning the termination of a successful one.

False

T or F Self-help groups emphasize the esteem and professionalism of the identified group leader.

False

T or F Social services is limited to families in which domestic abuse, of either a spouse or child, is suspected.

False

T or F When a leader leaves a group, it is best to keep the members' expression of feelings to a minimum, so as not to "rock the boat."

False

T or F The addition of new members introduces synergy to closed-ended groups.

False

Active listening includes which of the following elements? -Evaluating feelings -Praising -Advising on solutions -Restating content

Restating content

This is a technique for resolving conflicts in which each person expresses their opinions or views only after restating the ideas and feelings of the opposing person.

Role-reversal

The NASW Code of Ethics contains which of the following statements on boundary issues? -Social workers should under no circumstances engage in sexual activities or sexual contact with current clients. -Social workers may engage in sexual activities or sexual contact with former clients. -Social workers may provide clinical services to individuals with whom they have had a prior sexual relationship, but are not involved at the time of service. -All of these are correct.

Social workers should under no circumstances engage in sexual activities or sexual contact with current clients.

Which of the following would NOT be a good suggestion for a group leader to make to members who are experiencing grief? -Cry -Talk about the loss with others -Take time to dwell on the grief and unhappiness -Accept the inevitability of death

Take time to dwell on the grief and unhappiness

Which of the following statements is true regarding termination of a group? -The less emotionally dependent a member has become on a group, the more he or she is apt to feel anger, rejection, and depression over termination. -The more emotionally close and emotionally invested a member is to a group, the lesser will be that member's feeling of loss. -The more a member has experienced difficulties in separating in the past from significant others, the less likely it is that the separation will be experienced as difficult. -The pattern of reacting to separation in the past is apt to be repeated.

The pattern of reacting to separation in the past is apt to be repeated.

T or F The steps involved in planning and implementing educational and treatment groups are similar to the steps taken by social workers who work with clients individually.

True

T or F The termination of a group often produces the same reactions that characterize the termination of other significant relationships, including the feeling of being rejected.

True

T or F Under autocratic conditions in organizations, the workers' role is obedience to management.

True

T or F Voluntary time-outs have been found to improve staff morale and decrease burnout.

True

T or F When conflicts arise in groups that do not have measurable and operational goals, there is no logical way to determine whose view has higher payoffs. As a result, the conflict is not likely to be resolved.

True

T or F When designing a group for a diverse population, one of the skills needed is an in-depth knowledge of how to use group with that population.

True

T or F Whenever possible, when there is a transition from one group member to another, the new leader should be introduced to the group by the leader who is leaving.

True

T or F A group's cohesion will generally decrease when there is a long-term disagreement on how to define or resolve a major problem.

True

T or F Before the first meeting, it is absolutely essential that a leader identify the group's needs and expectations as precisely as possible because a group whose leader and members disagree on goals cannot succeed.

True

T or F The effectiveness and efficiency of a group and its procedures can be measured by the extent to which goals are achieved.

True

__________ refers to the process of helping individuals, families, groups, and communities increase their personal, interpersonal, socioeconomic, and political strength and influence toward improving their circumstances.

Empowerment

Which of the following is (are) true regarding competition versus cooperation in groups? -A cooperative group atmosphere results when the personal goals of group members are perceived to be compatible, identical, or complementary. -In a highly cooperative group, a member can achieve a goal only if the other group members fail to obtain their goals. -Competition promotes effective communication, trust, and cohesion among group members. -All of these are correct.

A cooperative group atmosphere results when the personal goals of group members are perceived to be compatible, identical, or complementary.

Which of the following is (are) true regarding self-disclosure in groups? -A leader of a therapy group usually should self-disclose IF it will be therapeutic for members. -A leader who is still emotionally involved with a problem should definitely self-disclose. -A leader who chooses to self-disclose should be prepared to self-disclose everything. -All of these are correct.

A leader of a therapy group usually should self-disclose IF it will be therapeutic for members.

___________ power is seen as having superior knowledge or ability only in specific areas.

Expert

According to the text, which of the following is a principle of feminist intervention? -A client's problems should be viewed within a sociopolitical framework. -Traditional sex roles are pathological. -Clients need to value and develop social support systems with other women -All of these are correct.

All of these are correct.

In order to avoid a malpractice suit, group facilitators should do which of the following? -Carry malpractice insurance. -Obtain written parental consent when working with minors. -Avoid engaging in social relationships with group participants. -All of these are correct.

All of these are correct.

_______ involves collecting data for a period of time before implementing the intervention.

Baselining

______________ refer(s) to the capacity of an individual to motivate others to act in a certain way.

Both power & influence

Sugar Sweet is a social worker at the Caring Acres Retirement Home. Sugar's co-workers have noticed that she has begun to verbalize a sense of helplessness as well as hopelessness about clients. She also has been observed to speak of the clients in derogatory or flip terms. Freudenberger would describe Sugar's behavior as

Burnout

________ is an emotional and physical reaction to helping others in distress, which leads to a reduced capacity for empathy.

Compassion fatigue

One approach to decision-making is the "simple majority" vote. What is a strength of this approach?

Decisions are arrived at much faster than other approaches to decision-making.

This involves finding some truth in what the other person/side is saying then expressing your "agreement" even if you feel the other person is largely wrong.

Disarming

What is a is a characteristic of the problem-solving strategy for resolving conflict?

Each person seeks to find solutions which will meet the needs of all members.

T or F When working with adult clients are are not fluent in English, it is best to use the client's bilingual children as interpreters.

False - It is more convenient, but not appropriate.

T or F Computer-mediated self-help services have clear and accountable leadership.

False - One of the drawbacks to computer-mediated self-help services is the lack of clear and accountable leadership.

T or F When receivers perceive a discrepancy between verbal and nonverbal communication, they tend to believe the verbal.

False - This calls to mind the phrase, "actions speak louder than words."

_______ are intensive crises intervention services provided within the home setting that are utilized when children are so seriously at risk that removal to foster care would otherwise be required.

Family preservation services

Research on group size found that members considered a group size of ________ people most satisfactory.

Five

Contracts in social work practice specify goals to be accomplished and the tasks to be performed to accomplish them. Which of the following is correct regarding formulation of a contract? -Formulating an explicit contract is directly related to a positive outcome for clients. -Facilitators should always use a written contract. -It is seldom necessary to assign priorities to goals. -All of these are correct.

Formulating an explicit contract is directly related to a positive outcome for clients.

This is a problem-solving process in which proposals are accepted without a critical, careful review of the pros and cons of the alternatives, and in which considerable social pressure is brought to bear against those expressing opposing points of view.

Groupthink

Which of the following is a guidelines that may be useful in resolving some boundary issues? -Social workers should not pay attention to their own needs, feelings, or values. -Remember that constructive professional relationships with clients require a certain amount of closeness. -In your professional and personal life, try to be a role model for the values and principles of the social work profession. -It is important to try to establish a friend-to-friend relationship when attempting to build relationships with clients.

In your professional and personal life, try to be a role model for the values and principles of the social work profession.

_____________ takes into consideration the multiple categories of inequality that may occur simultaneously.

Intersectionality

_________ sets up a dynamic in which a woman's locus of control is external to herself, preventing her from believing that she can acquire what she needs on her own in order to develop and self-actualize.

Learned helplessness

____________ power is directly related to an internalized value or norm and is probably the most complex of the power bases.

Legitimate

Which of the following is most likely to be the first challenge a social worker will face when working with adolescents? -Most adolescents are not self-referred. -Adolescents are more likely to be unruly. -Adolescents are, on average, harder to work with than are adults. -Teens feel unsafe when a leader puts limits on their behavior.

Most adolescents are not self-referred.

Which of the following statements is true of process evaluations? -Group members typically cite negative factors more than positive ones. -Process evaluations must be completed in writing. -Process evaluations require one or more peers to periodically sit in on a group. -Negative feedback is as valuable as, or even more than, positive feedback.

Negative feedback is as valuable as, or even more than, positive feedback.

_____________ power occurs when one individual in a group influences another as a result of identification.

Referent

When involuntary clients are forced to attend a group they do not want to attend, which of the following are they most likely to do? -Vent their anger and unhappiness in disruptive ways. -Refuse to come, which has certain consequences. -Remain silent and listen to what others have to say. -None of these are correct.

Remain silent and listen to what others have to say.

Which of the following statements is true with regards to eating disorders? -The ratio of prevalence of BED is greater for men than women. -The prevalence of BED is more similar between genders than that found in AN or BN. -Individuals with BED demonstrate a low risk of experiencing additional psychiatric diagnoses. -The greatest disparity between genders is found in BN rather than BED or AN.

The prevalence of BED is more similar between genders than that found in AN or BN.

Which of the following statements is true of group norms? -They are rules that are accepted by a majority of the members of the group. -They do not exist in all groups. -They are always set formally by the group. -They are always written down in a formal document establishing the group/organization.

They are rules that are accepted by a majority of the members of the group.

Which strategy is recommended for work with hostile or involuntary clients?

Treat such members with respect.

T of F In successful self-help groups, members have an internal understanding of the problem and are highly motivated and dedicated to finding ways to help themselves and their fellow sufferers.

True

T of F Social workers sometimes make the mistake of using their own social, cultural, or economic values as the norm.

True

T or F A common role in families of chemically dependent people is the "family hero."

True

T or F A limitation of the feminist perspective is that a number of uninformed persons reject feminism in reaction to erroneous stereotypes.

True

T or F A nursing home can be considered an organization and a community.

True

T or F At the conclusion of a session, an effective leader summarizes the major points in order to leave the group with a sense of achievement.

True

T or F At times, every social worker is a researcher.

True

T or F Body orientation is a form of nonverbal communication that describes the extent to which we face toward or away from someone with our head, body, and feet.

True

T or F Domestic violence is an epidemic that does not discriminate against age, race, gender, ethnicity, or sexual orientation.

True

T or F Evaluation is designed to assess whether services provided were effective and efficient.

True

T or F Every moment people are alive their bodies are responding to stressors that call for adaptation or adjustment

True

T or F In terminating a successful group, the date of the last meeting should be discussed and agreed upon by the members well in advance of the final meetings.

True

T or F In the standards of the Association for the Advancement of Social Work with Groups regarding ethical issues in the use of new techniques, it is suggested that worker competency may require new skills and knowledge, not only in technology, but also in communication techniques.

True

T or F Manipulation in groups is a destructive kind of power because it decreases cooperation and can cause serious maintenance problems.

True

T or F Participants in group work usually have emotional, interactional, or behavioral difficulties.

True

T or F Self-help groups can be part of a large, well-organized, national organization or small, grassroots affiliations unrelated to external structures.

True

T or F The "Hawthrone effect" refers to the tendency of participants to behave differently when they know they are participating in a study, thus substantially influencing the results.

True

T or F The "normal" grieving period is often the lifespan of the griever.

True

T or F The authority hierarchy affects two-way communication because high status people tend to talk more.

True

T or F The autocratic model fails to generate much of a commitment among the workers to accomplish organizational goals.

True

T or F The collegial model of organizations leads to a sense of self-discipline because employees feel an internal obligation to produce high-quality work.

True

T or F The first step in time-management process is for individual group members to set personal goals.

True

T or F The incidence of death with anorexia appears to be high when compared to individuals diagnosed with bulimia nervosa.

True

The leader of a newly formed group has a professional responsibility to

foster an environment in which participants will feel comfortable.

Physical factors that interfere with communication include which of the following? -Unacceptable room temperature -Values and beliefs -Age of sender -Sender's tone of voice

Unacceptable room temperature

Which of the following would an effective leader NOT do when preparing to lead a successful group session? -Use relaxation techniques to alleviate excessive anxiety prior to the meeting. -Arrange the seating in a circle (if possible) to obtain an ideal environment for generating discussion. -Wait until all the group members have arrived and then walk in to establish control over the meeting. -Select relevant content for the session.

Wait until all the group members have arrived and then walk in to establish control over the meeting.

What is true of true of brainstorming?

Wild and even absurd ideas are encouraged.

Which of the following is NOT an appropriate part of the ending process? -summarizing the emotional reactions of members to the group ending -soliciting feedback on how to improve future groups -offering an additional session to complete unfinished business -a clean, fast break

a clean, fast break

Domestic violence can be defined as any act that perpetuates fear and intimidation over another by utilizing elements of power and control. Those acts include all of the following except -physical abuse -sexual abuse -psychological abuse -abuse to self (self-harm)

abuse to self (self-harm)

A(n) _________ seeks basic institutional change, often the objective involves a shift in power and resources to a disadvantaged group.

activist

A needs assessment, or NA, could be conducted for which of the following reasons? -to procure funding -to determine whether critical needs are being met -to gain information about problem areas -all of these are correct

all of these are correct

Families in modern industrial societies perform which of the following functions? -care of the young -socialization of new members -regulation of sexual behavior -all of these are correct

all of these are correct

Social workers should focus on which of the following aspects when assessing families and providing services? -culturagrams -personal goals -communication patterns -all of these are correct

all of these are correct

Most military organizations throughout the world are formulated on the _______ model.

autocratic

Research has found groups have a better chance to be effective when

both personal and group goals can be attained by the same activities and tasks.

Two key factors that determine overall level of performance for an organization are

bureaucratic structure and competency of top leadership

Reissman cited all the following distinctive characteristics of self-help groups except -emphasis on the indigenous - people who have the problem and know a lot about it from experiencing it. -shared, often revolving leadership. -strong optimism regarding ability to change -competitive orientation.

competitive orientation.

The ______ technique involves finding some truth in what involuntary members are saying, even when the leader believes they are largely wrong, irrational, unfair, or unreasonable.

disarming

In order to become culturally competent, social workers need to do all of the following except -become aware of culture and its pervasive influence -recognize their own ethnocentricity -draw upon their own life experience -adapt social work skills and intervention approaches accordingly

draw upon their own life experience

The ecological model conceptualizes a client's problems as a result of

dysfunctional transactions between people and their physical and social environments.

The __________ is a paper and pencil assessment tool, which consists of a drawing depicting the client family in its social environment.

eco-map

Facilitators should convey _______ and encourage group members to do the same.

empathy

The _________ is a graphic way of investigating the origins of a client's or a client family's presenting problem by diagramming the family over at least three generations.

genogram

Powell's classification of self-hep groups included Alcoholics Anonymous as an example of a _________ organization.

habit-disturbance

The term to describe how a helper gains psychological rewards by helping others is

helper-therapy principle

When a person has a(n) _________, it can interfere with family goals.

hidden agenda

A member's commitment to a group goal depends on many factors, one of which is

how likely it appears the group can accomplish the goal.

The first step in the problem-solving process is

identifying and defining the problem.

All of the following are considered barriers to effective problem-solving except: -lack of motivation -inadequate definitions -poor communication -lack of personality differences

lack of personality differences

The _______ asserts that a person's thoughts (both conscious and unconscious) dictate the reality of a person's life, whether or not they are aware of it.

law of attraction

When establishing group goals, it is generally most effective if the _____________ are set first, and efforts are made to state them in operational and measurable terms.

long-range goals

Which of the following is NOT an example of how a facilitator works to build rapport? -remains calm -maintains a superior role as the group leaders -uses a shared vocabulary with group members -works to "sell" themselves as an understanding and knowledgeable person

maintains a superior role as the group leaders

Which of the following is NOT a component of the definition of feminism? -women and men with equal rights to opportunities -embodies both attitudes and actions -minimizes individual differences -provides education and advocacy on behalf of women

minimizes individual differences

If a facilitator wants to encourage further communication without controlling the direction of the conversation, they may say "Could you tell me more about it?" This is an example of which technique?

neutral inquiry

I-messages are also _________ messages.

nonblaming

According to the guidelines for leading task groups, addressing individual goals of the members should be discussed for the first time when

orienting members to the group.

The process in which one or more peers periodically sit in on a group or watch behind a one-way mirror is called

peer review

Emotional symptoms of trauma include all of the following except -feeling numb -denial -racing heartbeat -feeling hopeless

racing heartbeat

Borman cited all of the following therapeutic factors of direct service self-help groups except -cognitive restructuring -altruism -hope -regeneration

regeneration

According to the General Adaptation Syndrome, bodily processes attempt to return to homeostasis during

resistance.

When a group member drops out of a group with no warning, the group leader should do all of the following except -contact the person to ask why the left -respect the person's decision by not asking them for a reason -inform the member of their positive contributions to the group -inform the group about the absent member's reason for leaving

respect the person's decision by not asking them for a reason

When confronting a disruptive group member, the leader should

seek to fully and assertively express concerns in a nonblaming way.

According to Jack Gibb, all of the following kinds of communication increase defensiveness in the receiver except -self-disclosure -evaluative -indifference -certainty

self-disclosure

According to Katz & Bender's classification of self-help groups, Gamblers Anonymous would be an example of which classification of groups?

self-fulfillment or personal growth groups

The ________ model of community practice assumes there is a disadvantage (often oppressed) segment of the population that needs to be organized to pressure the power structure for increased resources or social justice.

social action

This is an ideal condition in which all members of a society have the same basic rights, protection, opportunities, obligations, and social benefits.

social justice

A fixed image of a group that is applied to all members of that group is called a(n)

stereotype

Students i a class tend to select a certain seat to sit in. If someone else should happen to sit in that seat, the first student may feel that ownership rights are being violated. This is an example of

territoriality

Group decision-making is usually superior to individual decision-making because

the knowledge, abilities, and resources of each member are pooled.

Schacter's studies demonstrate that in the absence of objective, nonsocial means of evaluation, a person will rely on other people as comparative points of reference. He called this belief the

theory of social comparison

According to the National Coalition Against Domestic Violence, which of the following factors carries the strongest risk for transmitting violent behavior from one generation to the next? -having underlying health issues -being a female victim -witnessing violence in the home -being in poverty

witnessing violence in the home